Technical Support
Diamond Technical Support staff is here to help
resolve any issues
that you may be experiencing with the installation of
the Diamond
product. Prior to contacting technical support please
make sure you
have the following information available.
1. Model #: (Printed on the bar code, located on the
box)
2. Installation CD Version: (printed on the CD label)
3. The version of Windows that your system is running.
4. The manufacturer and model # of your computer.
5. CPU type and speed (example: Intel Pentium4
2.4GHZ)
6. A complete description of the problem that you are
experiencing including any steps that you have taken
to try
to resolve the issue.
Technical Support Options
Free Telephone Support
818-534-1414
(long distance rates may apply)
Mon - Fri, 8 - 4:30 PST
http://www.diamondmm.com
One Year Limited Warranty
The warranty described below is extended only to the original buyer and
is not transferable.
PLEASE NOTE THAT THE PRODUCT YOU HAVE PURCHASED IS
DISTRIBUTED AND WARRANTED BY DIAMOND MULTIMEDIA
("DIAMOND") AS DESCRIBED BELOW. QUESTIONS REGARDING
THIS WARRANTY AND WARRANTY CLAIMS SHOULD BE MADE TO
DIAMOND. Diamond warrants to the original purchaser of the hardware
product, that the product is free from defects in materials or
workmanship under normal use and service for a period of one (1) year
from the date of purchase at retail. All cables and accessories provided
with a Diamond product are warranted to be free from defects in
materials or workmanship under normal use and service for a period of
for (90) ninety days from date of purchase at retail. Diamond ’s sole
obligation under this warranty shall be, at Diamond ’s option, to: (i) repair
the defective product or part; (ii) deliver to customer an equivalent
product or part to replace the defective product. When a product or part
is replaced or exchanged, the item becomes customer’s property and the
replaced or exchanged item becomes Diamond ’s property. When a
refund or replacement product is given, the defective product becomes
Diamond’s property. Replacement parts or products may be new or
include serviceable used parts with at least the same functional
equivalence to the original product. If, at the time of repair, a product is
"out of warranty" or within the last ninety (90) days of the warranty period,
Diamond warrants any repair for ninety (90) days. All software provided
is subject to the terms of the associated software end-user license
agreement.
WARRANTY EXCLUSIONS AND LIMITATIONS THIS WARRANTY IS
ONLY APPLICABLE TO PRODUCTS SOLD BY DIAMOND AFTER MAY
1, 2007. THIS WARRANTY IS ONLY APPLICABLE IF PRODUCT
REGISTRATION IS RECEIVED WITHIN 30 DAYS OF THE DATE THE
PRODUCT IS PURCHASED. TO BE ELIGIBLE FOR THIS WARRANTY,
YOU MUST REGISTER AT
diamondmm.com. THE ORIGINAL SALES RECEIPT SHOWING THE
DATE OF PURCHASE OF THE PRODUCT IS
PROOF OF THE DATE OF PURCHASE. DIAMOND MAY REQUEST
THE ORIGINAL SALES RECEIPT OR A COPY AS
PROOF OF DATE OF PURCHASE.
Diamond does not warrant third party products which Diamond
distributes "AS IS" unless otherwise specified. Third party
products may be warranted by the third party. Diamond makes no
warranty or representation that: (i) the operation of the product will be
uninterrupted or error free; (ii) defects in the product will be corrected; or
(iii) that the product will meet Customer’s requirements or work in
combination with any hardware or software provided by third parties.
