Fixed Broadband
S M A R T H O M E & S M A R T O F F I C E
F.A.Q
Smart Home
1. What is the address of the Dialog Web Portal?
A:
myportal.dialog7.lk
2. At what speeds are the Internet Services Provided?
A:
Up to 512Kbps or up to 1 Mbps depending on the chosen plan
3. Can I get Static IP address with the Internet Connection?
A:
Yes. We provide Static IP for all Broadband products as VAS.
4. Am I getting a router with this connection?
A:
No. The solution includes provision for a single Ethernet port which can be con-
nected to a single PC. To connect with multiple computers you should buy a router
5. Can Fax machines be connected?
A:
Yes, you can connect fax machines
6. What should I do if I forget my password?
A:
You need to contact Customers Service to reset your password
7. Can I use my own phone units?
A:
Yes, you can. However, these units will not be serviced or maintained by Dialog
Broadband.
8. Can I use a PABX by connecting to the IAD?
A:
Yes, you can. However, Dialog Broadband will not be responsible for mainte-
nance and troubleshooting related to the PABX.
9. Can the number of Voice lines be increased?
A:
Smart Home can only accommodate two Fixed Lines.
10. Does Dialog Broadband undertake in-house wiring?
A:
No. Dialog Broadband will provide 10m cable for phone connecting and 10m
cable for Ethernet connectivity.
11. How can I disconnect my Smart Home connection?
A:
You can disconnect your connection through a written request to Customer
Service. Disconnection will be complete once all outstanding payments are settled.
12. How can I do relocation, if required?
A:
Please get in touch with Customer Service, informing them of your requirement
in writing. They will help you with the rest of the process.
