25
EN
Trouble shooting
Problem
Possible causes
Solution
The iron begins to
smoke when switched
on.
1. During first use: certain components
on the appliance have been lightly
greased at the factory and may produce
a small amount of smoke when initially
heated.
2. During subsequent use: the soleplate
may be soiled.
1. This is completely normal and will
stop after a short while.
2. Clean the soleplate according to the
cleaning instructions in this manual.
Water flows through the
holes on the soleplate.
1. The water is condensing inside the
tubes because steam is being used for
the first time or has not been used for a
long time.
1. Point the iron away from the ironing
area and press the steam release
button until steam is produced.
Dirt comes out through
the soleplate.
1. There is a build up of limescale or
minerals in the boiler and iron.
2. Chemical products or additives have
been used.
1. Carry out a cleaning cycle (see the
“Descaling process” section).
2. Never add products to the water
(see the “Filling the water tank”
section).
Clean the soleplate with a damp cloth.
The “Calc’nClean”
indicator light (3) does
not turn off.
1. The iron descaling process has been
stopped before being completed.
1. Restart and complete the iron
descaling process.
The ironed garment
turns a dark colour
and/or sticks to the
soleplate.
1. The selected temperature is too high
and has damaged the garment.
1. Select a suitable temperature for
the material being ironed and clean
the soleplate with a damp cloth.
The appliance makes a
pumping sound.
1. Water is being pumped into the steam
tank.
2. The sound does not stop.
1. This is normal.
2. If the sound does not stop, do not
use the steam station and contact an
authorised technical service centre.
Loss of pressure during
ironing.
1. The steam release button has been
activated for too long a period of time,
meaning it has been pressed too
frequently.
1. Use the steam release button at
intervals.
Water spots appear
on the garment during
ironing.
1. May be caused by steam condensed
on the ironing board.
1. Wipe the textile cover of the ironing
board, and iron any water drops to
dry them.
The hose gets hot
during use. The hose
gets hot during use.
1. This is normal. It is caused by the
steam passing through the hose during
steam ironing.
1. Place the hose on the opposite
side so that you do not touch the hose
during ironing.
Water leakage from the
boiler.
1. Boiler cap (9) is loose.
1. Tighten the cap.
The “Water tank empty”
indicator light (4) comes
on.
1. The water tank is empty or not
correctly fitted onto the appliance.
1. Fill the water tank or fit it correctly.
If the above tips do not solve the problem, get in touch with our customer service.
