Guarantee and service policy
This product is guaranteed against faulty materials and manufacture from the date of
purchase for 2 years.
In the event of a faulty product firstly contact our customer services team who will guide
you through the process.
Do not uninstall or return the product before contacting deXpro customer services, such
action may void the warranty.
The standard warranty covers the supply of spare parts or at our sole discretion a
replacement product. On-site service costs are strictly exempt from the warranty.
The guarantee specifically excludes:
•Corrosion caused by incorrect maintenance or installation of the water heater.
•Damage caused by limescale build up.
•Consequential losses, including labour charges and damges to surroundings.
•Failure to maintain and install the water heater according to the instructions in this
manual.
INFORMATION FOR CORRECT DISPOSAL OF THE PRODUCT IN
ACCORDANCE WITH THE EUROPEAN DIRECTIVE 2002/96/E.
At the end of its working life this equipment must not be disposed of as household
waste. It must be taken to a local authority waste collection centre or to a dealer
providing this service. Disposing of electrical and electronic equipment separately
enables its components to be recovered and recycled to obtain significant
savings in energy and resources. In order to underline the duty to dispose of this
equipment separately, the product is marked with a crossed out dustbin.
Legionella Prevention
Do not use heated water as drinking water. After prolonged shutdown of the heater for
example during holidays, the heater should be fully heated up to the maximum
temperature and water flushed through the tank for at least one minute.
Trouble Shooting
DXO5LV / DXU5LV DELUX VENTED WATER HEATERS
The indicator lamp does
not light up
No voltage.
Check fuse and socket.
Device has reached the set
temperature.
No need to do anything.
Water temperature not as
required
Thermostat set incorrectly.
Change the setting of the
thermostat.
Too little / no water
Water pressure too low.
Check whether other cold water taps
have the same problem.
Stop valve not fully open.
Open the stop valve.
No water.
The device should be turned off as
soon as possible! Also see
”The device does not operate.“
Water lying below
the device
The device is leaking.
Notify the place of purchase.
Water pipes are not
securely connected to the
device.
Check the water connections.
Tap drips when
heating up
Is normal due to the
expansion of heated water.
No need to do anything.
Bubbling noises in
the tank
Too much calcification.
The device must be de-scaled
by an expert.
The leakage current
circuit breaker is triggered
Too many devices on the
safety group.
Remove some devices from the
group or look for an empty group.
The device does not
operate at all
If the device no longer operates, check whether the fuse or leak-
age current circuit-breaker has tripped. The hot water reservoir
is equipped with a maximum temperature switch to ensure your
safety. The device will automatically switch off if excessive heating
takes place. When this happens, switch off the appliance for a few
minutes by removing the plug from the power supply socket and
allow the appliance to cool. The appliance can be reconnected to
the mains power supply again after approx. 20 minutes.
