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Examples of Use

Call Queue

how many calls there are in the
queue.

If the operator wants to leave the
workstation and take along the at-
tendant terminal, call forwarding to
the OpenPhone 25/27 is activated by
pressing a function key. Calls which
are in the OpenPhone 65 queue
must still be answered on this tele-
phone. New calls are signalled on
the mobile OpenPhone 25/27 or en-
ter its queue, allowing the
OpenPhone 25/27 to be used as a
mobile attendant terminal.

On returning to the workstation, the
operator deactivates call forwarding
by pressing a function key. Calls
which are already in the queue are
switched on the mobile
OpenPhone 25/27. New calls are sig-
nalled on the OpenPhone 65 or en-
ter its queue.

Group of Three Attendant
Terminals

The attendant terminals switch all
incoming calls. Incoming calls are
administered in queues. Depending
on the number of arriving calls, one
to three attendant terminals in this
group are manned. The attendant
terminals are each equipped with an
OpenPhone 65.

Configuration

■

Configure the system access or
access for multiple terminals un-
der

PBX Configuration: Ports:

S

0

.

■

Configure the three
OpenPhone 65 telephones un-
der

PBX Configuration: Ports:

U

pn

.

■

Configure a trunk key with its
own telephone number for each
of the OpenPhone 65 tele-
phones under

PBX Configura-

tion: System telephones

.

■

Configure a hunt group of the
“parallel” type under

PBX Con-

figuration: Groups: Hunt
Group

, and include the three tel-

ephone numbers of the trunk
keys in this hunt group.

■

Under

PBX Configuration: Call

Distribution: Incoming

route all

incoming calls to the number of
the hunt group.

■

In the

Configurator

, create a

new group called “Operators”
under

User Manager: User

groups

. Activate “Call queue”

and “Call waiting protection” for
this group.

■

In the

User Manager

, configure

a u

ser

for each of the three oper-

ators and assign these settings
to the user group called “Opera-

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Содержание opencom 100

Страница 1: ...OpenCom100 OpenCom 105 107 110 120 Mounting and Commissioning User Guide ...

Страница 2: ...It provides additional notes and tips on the product We hope you enjoy using OpenCom 100 OpenCom 100 Product Family This manual applies to the OpenCom 100 product family to which the OpenCom 105 OpenCom 107 OpenCom 110 and OpenCom 120 systems belong If a reference is made in the text to the OpenCom 100 the description applies to all systems if the individual characteristics are differ ent a specia...

Страница 3: ...ts 24 Actor Sensor 25 LAN Port 25 DSL Port 25 PCM Port 26 Sync Port 26 Basic Setting Switch 26 Power Failure 27 Connectible Devices 27 Internal External S0 Ports 28 Upn Ports 28 a b Ports 29 Actor Sensor Ports 31 COM Port 32 LAN Port 32 Accessories and Adapters 33 Upn Adapter 33 a b Adapter 33 Audio Adapter 34 Approved Devices Approved Accessories 36 Device Combinations 37 S2M Connector Module 40 ...

Страница 4: ... Own MoH Files 61 Configuration Examples 62 OpenCom 100 in Computer Networks 62 Introduction to TCP IP 63 OpenCom 100 in a Serverless LAN 64 DNS Name Resolution 65 Internet Access 65 RAS Access 66 OpenCom 100 in a LAN with an IP enabled Server 66 DNS Name Resolution 67 Internet Access 67 RAS Access 68 LAN to LAN Link 69 Useful Information on Internet Access 70 Costs 70 Using the Web 70 E mail 71 N...

Страница 5: ...y Telephone Book 100 Making Calls Between Companies 101 Billing Charges per Company 101 Configuring the PC Software 102 Setting up TAPI 102 Setting up NET CAPI 104 Using the Systray Display 105 Browser for OpenCTI 106 Synchronising the PC Clock 107 Address Queries using LDAP 108 USB DECT Box on the OpenCom 100 109 General Information 109 Installation and Configuration 109 Technical Data for Operat...

Страница 6: ...4 ...

Страница 7: ... Euro ISDN terminals DeTeWe system telephones ISDN telephones on the Upn port e g the OpenPhone 52 DeTeWe RFP 21 base stations DECT handsets in an RFP 21 base station analogue terminals An S0 port can be used by Euro ISDN terminals working in accordance with DSS1 A Upn port is suitable for the OpenPhone range of DeTeWe system telephones and for the De TeWe RFP 21 base stations An ana logue port is...

Страница 8: ... driver TheOpenCom 100complieswiththe regulations for telecommunications equipment The DSS1 protocol is im plemented Packet data in the D channel Some business applications for in stance POS terminals cash registers or creditcard terminals require a permanentdataconnectionover the X 25 packet data network Packet data transfer through the ISDN D channel according to X 31 via SAPI 16 can also be est...

Страница 9: ...a blePCs thatarenotconnectedtothe OpenCom 100 via the internal S0 ports or the Ethernet interface to ac cess the Internet These PCs can make full use of all the Internet and e mail features of the OpenCom 100 Data is transmitted via the internal data interface of the OpenPhone 25 which must be connected to the se rial port of the PC by means of the supplied adapter The Internet can then be accesse...

Страница 10: ... Further Network Features You can offer staff the possibility of dialling into the LAN by means of RAS access A LAN to LAN link can also be imple mented by ISDN In this way two OpenCom 100s can connect their LANs by dial in on demand A NET CAPI program driver soft ware on the system CD ROM allows you to use ISDN functions on those PCs that do not possess a built in ISDN card Further Telephony Feat...

Страница 11: ...inals that can be connected As your company s requirements grow the OpenCom 100 can be net worked with other telecom systems The OpenCom 100 can then operate as a sub system or DECT server It is also possible to create a telecom sys tem with several networked telecom installations Tip Refer to the explanations in the glossary supplied as a PDF file on the system CD ROM ...

Страница 12: ...s with the call num bers 30 to 33 The four a b ports are config ured for analogue devices with the call numbers 10 to 13 OpenCom 110 The S01 port is configured for multi terminal access the S02 port for system access The S03 S04 and S05 ports are configured as internal S0 buses with the call numbers 20 to 22 The eight Upn ports are config ured for OpenPhone 63 system telephones with the call num b...

Страница 13: ...nCom 100 and unrestricted configuration rights Users in the Guests group cannotconfigurethe OpenCom 100 are not able to make external calls and have only re stricteduseoftheterminalfunctions of the OpenCom 100 Note When the OpenCom 100 is commissioned all connected termi nals are initially in the Administra tors group until a user logs on to the Web console Subsequently all termi nals are automati...

Страница 14: ...nnot be reached or is busy will hear a busy signal Call forwarding to internal or ex ternalnumberscanbeactivated Call forwarding on no reply is ex ecuted after 20 seconds Door way calls can be forwarded It is possible to transfer an exter nal call to an external subscriber Three party conferences can be set up Call protection call waiting pro tection and intercom protection are deactivated The tra...

Страница 15: ...umbers from both the central and personal telephone books and use the busy display of the OpenCTI 50 The multi company variant is not activated Internet Functions Note Settings for mail and ISP and RAS access are only possible by acti vating the OpenCom 100 IP package in the Web console s Configurator in the SYS Configuration Licences menu Also refer to Information Re garding the Licensing of the ...

Страница 16: ...ence server http lizenz detewe de The activation key is generated on the basis of the serial number of your OpenCom 100 and the transac tion record TAD The licensing con firmationyoureceivedtogetherwith your IP package contains all the in formation you need to carry out this procedure plus your personal TAD To generate the activation key for the IP package of the OpenCom 105 no TAD is required The...

Страница 17: ...or the ISDN S0 port One V 24 connection cable One adapter cable for connec tion of RS 232 to RJ45 for the COM port of the OpenCom 107 105 One set of mounting screws and wall plugs A 1 5 m power cable OpenCom 105 OpenCom 110 or OpenCom 120 only One plug in power supply OpenCom 107 only One OpenPhone 52 quick user guide One OpenPhone 61 63 65 quick user guide One OpenPhone 21 25 quick user guide One...

Страница 18: ... of the module cover and improper repair may dam age the OpenCom 100 and could in validate your warrantee CAUTION Static charges can damage the OpenCom 100 Make sure you dis charge yourself and your tools be fore and while installing electri cal and electronic components of the OpenCom 100 Only devices that deliver safety ex tra low voltage SELV may be con nected to the OpenCom 100 Proper use of a...

Страница 19: ...e at http www detewe de Mounting Location The ambient temperature for oper ating the OpenCom 100 must be be tween 5 and 40 C The power supply must be 230 V 50 Hz AC A separate fuse for the power supply is recommended To maintain the prescribed ambient temperature mount the OpenCom 100 in a well ventilated location away from direct sources of heat Do not position the OpenCom 100 in front of or abov...

Страница 20: ...Com 107 Four analogue a b ports de signed as pressure terminals a b1 to a b4 One actor ports for connection to a door opener designed as pressure terminals Actor One S0 port for connection to an external S0 bus usually the NTBA designed as an RJ45 socket S01 Two switchable S0 ports S02 and S03 which can be con nected to either an internal or an external S0 bus The internal port is designed as a pr...

Страница 21: ...ne sensor port for connection to the bell of an entrance inter com system designed as a pres sure terminal sensor OnePCMportfortheconnection of two systems designed as an RJ45 socket PCM One S0 port for connection to an external S0 bus usually the NTBA designed as an RJ45 socket S01 Two switchable S0 ports S02 and S03 which can be con nected to either an internal or an external S0 bus The internal...

Страница 22: ...e as an RJ45 socket One S0 port for an internal S0 bus designed as a pressure ter minal S05 S05 can also be wired externally as a master when networking two OpenCom 100 communications systems in a Q SIG trunk also re fer to PBX Networking starting on page 73 Eight Upn ports designed as pressure terminals Upn1 to Upn8 One LAN port 10BaseT de signed as an RJ45 socket One sync port for synchronisa ti...

Страница 23: ...l one as an RJ45 socket 18 Upn ports designed as pres sure terminals Upn1 to Upn18 Two LAN ports 10BaseT de signed as RJ45 sockets The sec ond LAN port of the OpenCom 120 is intended only for networking two OpenCom 120 120 or 110 120 systems One sync port for synchronisa tion with another telecom sys tem designed as a pressure ter minal Sync One COM port for connection to a PCfor configuration or ...

Страница 24: ...3 4 a b 1 2 a b 3 4 S04 int COM S01 ext S02 ext S03 ext Default setting S03 int S02 int Actuator PCM LAN Upn 1 2 Upn 3 4 a b 1 2 a b 3 4 S04 int COM S01 ext S02 ext S03 ext Sensor Default setting Intercom Door opener Intercom Relay E S03 int S02 int Actuator 1 2 LAN PCM R Upn 1 2 Upn 3 4 Upn 5 6 Upn 7 8 a b 1 2 a b 3 4 S05 int COM R S03 int S03 ext R S04 int S04 ext Sync Sensor Default setting Int...

Страница 25: ...the bus with the OpenCom 100 In the case of the OpenCom 107 105 the S0 buses are terminated by software You make this setting in the S0 port configuration in the Con figurator on the Web console You can connect up to eight termi nals on every internal S0 bus up to three of the terminals can operate without an external power supply The length of the four wire cable of an internal S0 bus must not ex...

Страница 26: ...hone using a twin wire cable The maximum permissible length of the twin wire cable on a Upn port of an interface card is 1 000 m when 0 6 mm cable with twisted pairs is used The power consumption of each Upn port is approx 3 W Pin assignment of the S0 and Upn ports a b Ports The a b ports are for operating ana logue devices a fax machine mo dem or telephone The maximum permissible length of the ca...

Страница 27: ...iagram Positions of the Ports starting on page 22 to activate the amplifier as well as one cable between the doorbell and the sensor port Only use entrance intercoms and door openers complying with the German FTZ Guideline no 123D12 LAN Port The LAN port OpenCom 120 LAN 1 port enables integration of the OpenCom 100 into an existing in house LAN by means of a 10 Mbit hub A LAN line twisted pair lin...

Страница 28: ...system that is a DECT system Basic Setting Switch Using the basic setting switch it is possible to reset the OpenCom 100 system to the factory configuration see Factory Settings on Delivery starting on page 10 The position of the switch can be seen in the diagram Positions of the Ports starting on page 22 Please note The current configu ration data is lost the system is reset to the default config...

Страница 29: ... the OpenCom 120 include an emergency service In the event of a power failure the external S01 port is switched over to the internal S05 port in the OpenCom 105to the S04 port so that you can still use a con nected telephone to make a call Emergency operation on a system access is not possible Connectible Devices TheOpenCom 100portsoffera large number of possibilities for connect ing devices One o...

Страница 30: ...per the DSS1 protocol Euro ISDN Upn Ports A system terminal can be connected to every Upn port by a twin wire ca ble The OpenPhone 61 OpenPhone 63 and OpenPhone 65 are cord bound system terminals The Open Phones 63 and 65 can be cascaded on a Upn adapter so that you can op erate two OpenPhones on one Upn port For further details refer to the OpenPhone 61 63 65 user guide The RFP 21 base station is...

Страница 31: ... on Hold A suitable external device for music on hold is the Genius 2000 manu factured by Speech Design If you do not operate an external MoH device the Access 5000 offers an internal MoH which you can load in the Web console Configurator SYS Configu ration Components menu For de tails refer to the online Help Please note Use only devices with an input impedance of 600 ohms floating connection for...

Страница 32: ... OpenCom 100 instead of the DoorLine relay The DoorLine actor can be op erated only when the speech channel is open at the same time The internal actor can be operated at any time The Doorline intercom system has a number of bell keys to which you can assign different call numbers in the PBX Configuration Ports Doorline menu in the Configu rator You can call the Doorline inter com system by enteri...

Страница 33: ...e manufactured by Siedle or Behnke Connection of doorway equipment produced by Siedle Note The above diagram shows the usage of the PVG 402 0 module which merely serves as an example Other modules can also be operated such as its successor PVG 602 01 Door bell Siedle 12 11 9 Sensor Actor1 Actor2 a b1 Door opener Relay PVG 402 0 Amplifier c1 7 LW 1 12 11 9 To Ts T T To Ts b a 9 c b NG 402 02 Ac ada...

Страница 34: ...can be evaluated in detail with the call charge regis tration program OpenCount LAN Port Using the LAN port Ethernet you can integrate an OpenCom 100 into your corporate network local area network and thus use it among other things as an IP router for ac cessing the Internet The OpenCom 120 has a second LAN port for cascading your telecom sys tem with another OpenCom 105 OpenCom 110 or OpenCom 120...

Страница 35: ...Please note The Upn adapter may be used only for connecting the system terminals listed above The Upn extension cable must not exceed 30 m in length and must not be used outdoors Note An extra plug in power sup ply is required to operate combina tions of equipment with a power con sumption that exceeds the power output of the Upn ports a b Adapter You can use an a b adapter to con nect analogue te...

Страница 36: ...for Socket Assignment 1 Ear cap second handset headset active speaker or mi crophone RJ 10 4 pin Western socket 1 microphone 2 speaker 3 speaker 4 microphone 2 Recordingdevice relay contact generates sig nal for starting and stopping recording Stereo jack 3 5 mm 1 GND recording signal relay contact 1 2 peak recording signal 3 ring relay contact 1 3 Not used on OpenCom 100 Round power socket 4 mm 4...

Страница 37: ...eadset loudspeaker Typical impedance 150 30 ohms Typical sensitivity 94 dB 1 mW 0 dB 20 µPa Active speaker Max output voltage 1 Vrms at input impedance 10 kohms Recording device audio input Typical input sensitivity 0 24 mV microphone level Recording device start stop relay contact 1 Max switching voltage 50 VDC 29 V AC Max switching current 1 ADC 0 7 A AC Door display relay contact 2 Max switchin...

Страница 38: ... The following devices are recommended Type Manufacturer Product Designation Headset GN Netcom Profile binaural 1869 00 03 GN Netcom Profile 3 in 1 1866 00 04 Headset adapter cable GN Netcom QD cable quick coupling smooth Mod 4 8800 00 01 Second handset Siemens L30351 F600 A366 Handset DeTeWe OpenPhone 60 Microphone Winfinity 4511326 H 282 18 Loudspeaker Siemens L30460 X1278 X Recording device No ...

Страница 39: ...bols are used in the fol lowing tables This combination is possible Reduced tone ringing open listen ing and hands free talking volume possible Configurations without Plug in Power Supply Range up to 500 m The following table shows examples of equipment combinations for which the maximum power con sumption of 2 4 W is not exceeded Basic Unit OpenPhone 63 Add ons Second Terminal Power Audio adapter...

Страница 40: ...tion of 2 2 W is not exceeded Basic Unit OpenPhone 65 Add ons Second Terminal Power Audio adapter Upn adapter Upto3keypad modules 1140 mW 1470 mW 1730 mW OpenPhone 61 2335 mW OpenPhone 63 without adapter 2360 mW OpenPhone 65 without adapter or keypad module 2475 mW Basic Unit Add ons Power Audio adapter Upn adapter Up to 3 keypad mod ules OpenPhone 63 1285 mW OpenPhone 65 1470 mW 1730 mW ...

Страница 41: ... 63 Add ons Secondterminal Up to 3 keypad modules Audio adapter Upn adapter and plug in power supply OpenPhone 61 OpenPhone 63 without adapter OpenPhone 65 without adapter and with 1 keypad module Basic Unit OpenPhone 65 Add ons Secondterminal Up to 3 keypad modules Audio adapter Upn adapter and plug in power sup ply OpenPhone 61 OpenPhone 63 without adapter OpenPhone 65 without adapter and with 1...

Страница 42: ...ort on the connector module of the OpenCom 120 Installation Please note The module should only be installed by trained person nel DANGER The device con tains hazardous voltages 1 Pull out the mains plug of the OpenCom 120 2 Open the housing of the OpenCom 120 3 For some models of the OpenCom 120 a separate mod ule cover exists Remove the cover of the module To do this push back the two locking le ...

Страница 43: ... 6 Replace the module cover To do this insert the locking hooks at the lower end of the cover into the recesses on the connection module Press the module cover until the upper locking levers engage 7 Wire the S2M port of the connec tor module to the NT or the other PBX according to the fol lowing drawing Make sure the RX and TX lines are crossed over connect the RX lines of the OpenCom 120 to the ...

Страница 44: ... close the housing 12 Reconnect the OpenCom 120 to the power supply Configuration The menu item S2M appears in the Configurator menu PBX Configura tion Ports after installation of the S2M module Configure the port in the input mask of this menu item Further information on this can be found in the online help If the menu item S2M is not displayed check whether or not the firmware has to be updated ...

Страница 45: ...f the sys tem and in particular connection to the power supply and protective earthing should only be performed by skilled qualified personnel EN IEC regulations along with other recognised technical rules regarding safety must be observed Please note Before opening the device pull out the plug Technical Data only if different from the OpenCom 110 120 Dimensions Width 19 inch panel with flange for...

Страница 46: ...erminated at both ends with 100 Ω termination re sistors the DIP switches below the respective RJ jacks are off i e open in the lower position The DIP switches on a b port 1 are normally on i e closed in the upper position If the device is set for the entrance intercom port theswitchesmustbeinthe lower position off Scope of Delivery Adapter cable RJ 45 RS 232 for V 24 COM interface Screws for rack...

Страница 47: ... 100 and authorise them to use certain system serv ices carry out further system maintenance use PC supported telephony functions read out call charge information access the OpenCom 100 tele phone book The Web console has an integrated online help function that offers com prehensive information on configu ration and maintenance of the OpenCom 100 see Loading the On line Help starting on page 56 No...

Страница 48: ... this 3 Restart the PC If you manually deactivated the automatic con figuration of the network card via DHCP you must reactivate this and again restart the com puter 4 Start the Web browser In the address field enter http 192 168 99 254 The login page of the Web console will then open For further details please refer to Configuring the OpenCom 100 starting on page 54 First Configuration via Serial...

Страница 49: ...lorer ver sion 4 0 or higher or Netscape Communicator version 4 5 or higher Note Microsoft Internet Explorer is already installed in current versions of the Microsoft Windows operating system If required a Web browser can be installed from the system CD delivered with the OpenCom 100 In addition the selected type of con nection requires further system components that you may have to install on you...

Страница 50: ...lled the driver software proceed as follows Note The following steps are not necessary under Windows 2000 XP If possible use a network card connec tion as network cards are easier to configure and feature higher data transfer rates For more information please read Connection by Network Card LAN starting on page 51 1 Open Network Settings in the Control Panel of your PC To do this you select the it...

Страница 51: ...ill find an icon for the connection to the OpenCom 100 on your desk top Note If this procedure cannot be completed properly refer to the sec tion entitled Notes on Configuring the Serial Port on page 50 Establishing a Remote Data Transfer Connection 1 Connect the serial port of the PC to the OpenCom 100 COM port Use the V 24 serial connector ca ble supplied with the OpenCom 100 for the OpenCom 105...

Страница 52: ...hat you use is operated with the parameters 57 600 baud 8 data bits 1 stop bit no parity and no hardware data flow control Note The RAS network is always installed under Windows 2000 XP and cannot be uninstalled The fol lowing section is only relevant for us ers of old Windows versions Installing the RAS Network under Windows 95 or Windows 98 1 Open the Control Panel and dou ble click on the Softw...

Страница 53: ...n the LAN Link icon Select Properties 2 Double click on theitem TCP IP Protocol Network card Acti vate the option Obtain an IP ad dress from a DHCP server in the Properties dialogue Gateway or DNS entries must be deacti vated Note Changes to the Gateway and the DNS configuration are made by DHCP Establishing a Network Connection 1 Connect the PC network card to the OpenCom 100 network port To do t...

Страница 54: ...Start menu Enter the command ping host domain or ping 192 168 99 254 in the Open box 2 Confirm this with OK Tip To find the IP address of the Web console enter 182 on a connected system telephone 183 will also show you the network mask You can test the correct IP configura tion under Windows 95 and Win dows 98 Select the item Run in the Start menu Enter the command winipcfg in the Open box Con fir...

Страница 55: ...start ing on page 48 In this section there are tips on integrating Linux and MacOS operating systems Linux The Linux network configuration is usually performed by the set up pro gram with which you install a Linux distribution After installation you will see a series of How To s In Linux NET 3 HowTo and DHCP Mini HowTo you will find instruc tions on TCP IP configuration For the OpenCom 100 to conf...

Страница 56: ...or first time con figuration can be updated or cor rected at a later date Note Use the Configuration Guide starting on page 111 This will assist you in making the settings in the cor rect sequence Starting the Web Console 1 Start your Web browser Enter the OpenCom 100 IP address in the Address box http 192 168 99 254 If the configuration PCgets its IP address automatically from the OpenCom 100 or ...

Страница 57: ... enter your user name Administrator password for the initial config uration leave this box blank 4 Confirm this by clicking on OK This puts all connected termi nals into the Guest user group with restricted user rights In this way you prevent interna tional external calls from the ter minals for example while you are configuring the OpenCom and the users ...

Страница 58: ...nd notes on using the Con figurator and in the online help Click on Help in the menu bar or click on TOC to activate an overview of help topics Loading the Online Help The online help can now be loaded in the Configurator 1 Go to the SYS Configuration Components menu Select the entry Online Help and click on Browse 2 Look for one of the language specific ZIP files in the OLH di rectoryoftheset upC...

Страница 59: ...ust be completed at the customer s site LAN configuration and DECT termi nals For configuration of the OpenCom 100 Internet functions first ask the responsible system ad ministrator for details of the cus tomer s LAN prerequisites Remote Configuration The OpenCom 100configuration can also be altered or updated remotely by a customer service centre or au thorised dealer This requires activa tion of...

Страница 60: ...ed ited or updated New software ver sions of the OpenCom 100 and the software for the connected system terminals and base stations can also be installed see the SYS Configura tion Firmware menu in the Config urator For security reasons settings in the Configurator Net Configuration should only be edited on site to avoid malfunctions or failures in the customer s LAN e g due to IP ad dress conflict...

Страница 61: ...on Data backup Loading SW Updates New versions of the system and ter minal software can be loaded to the system New software versions of the OpenCom 100 are loaded from the configurationPC whichaccessesthe Configurator see the SYS Configu ration Firmware menu For infor mation on connecting a configura tion PC see Brief Guide to Initial Configuration on page 46 The terminal software is part of the ...

Страница 62: ...ettings Switch The OpenCom 100configuration can also be reset to the factory setting by means of the hardware basic set tings switch Please note If this is done all customer settings and user data will then be lost To reset the OpenCom 100 to its ba sic settings proceed as follows 1 Switch off the OpenCom 100 by removing the power plug 2 Remove the cover 3 Press the basic settings switch OpenCom 1...

Страница 63: ...nt Mu sic on Hold is wav You can also save your own MoH in a wav file and load it into the OpenCom 100 If you have a Windows operating system you can use the Sound Re corder program to generate your own MoH file This program is usu ally located in the Windows direc tory called Multimedia The MoH file must be coded with 8000 Hz 8 bit mono in accordance with CCITT A Law This coding is re quired fort...

Страница 64: ...as an Internet access server RAS access can also be implemented using the OpenCom 100 which ena bles the integration of external staff in the LAN In this chapter you will find several examples of configurations showing integration of the OpenCom 100 in a LAN Which example applies to your situation depends on the size and properties oftheexisting or planned LAN infrastructure The following LAN prer...

Страница 65: ... used Within a LAN you can use addresses which are not unique world wide TCP IP enables the establishment of connections via one or more inter mediate stations The decision whether to connect directly or indi rectly to the partner device depends on the network mask The network mask for a class C network is 255 255 255 0 If the IP address of the partner device does not fit the network mask the conn...

Страница 66: ...enCom 100 takes over the IP con figuration of the connected worksta tions All TCP IP settings necessary for the workstations are assigned by the OpenCom 100 via DHCP dy namic host configuration protocol In this operating mode an IP ad dress space reserved for such net works is used OpenCom DHCP RAS int DNS Internet S0 Net PC 2 Net ISP DNS S0 Ext PC S0 PC 1 Net Hub 192 168 99 254 OpenCom 100 IP add...

Страница 67: ...Com 100 can beoperated as an Internet access server without any additional configuration of the workstations When you want to see aWebpage yousimplytypetheURL uniform resource locator Internet address http in your browser In a serverless LAN the OpenCom 100 is configured as aDNS server and default gateway The workstation therefore sends its In ternet connection request to the OpenCom 100 In almost...

Страница 68: ...on workstations us ing TCP IP for NetBIOS Note In a serverless LAN the work stations running decide independ ently which one is to keep the list of names visible in the network environ ment This process is triggered by broadcasts whichcantakesometime on a RAS connection You can shorten this period by activating the Find Computer function in the Start menu and selecting the client computer OpenCom ...

Страница 69: ...mation refer to the server docu mentation Note To access the OpenCom 100 under the same IP address after a re start you must specify this IP address permanently on a DHCP server On a DHCP server it is possible to link the MAC address of a network card with a specific IP address You will find de tails in the server documentation Internet Access You can also use the OpenCom 100 as an Internet access...

Страница 70: ... in the network you must set up a suitable user account on the addressed server for network log in If you use the same log in name for the OpenCom 100 user ac count and the same password for the network log in you have to en ter this combination only once when dialling in RAS access by the OpenCom 100 in a LAN with an IP server Note In a larger Windows network with several segments the lists of co...

Страница 71: ...c tion whenever a TCP IP data transfer to the other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading Web pages Name resolution via broadcasts is not possible If you wish to use the LAN to LAN link to access files and printers in the Win dows network you need an IP ena bled server that administers ...

Страница 72: ... access by specifying the maximum monthly connection time under Connection time per month maximal in the NET Configura tion Connections ISP menu on the web console Using the Web A Web browser not only enables you to use the OpenCom 100 Configura tor from every workstation but also to obtain a wealth of information from the Internet Simply enter the desired URL in the address field of the browser A...

Страница 73: ...etwork address translation NAT is activated on accessing the Internet ISP You require this feature in or der to translate internal IP addresses to valid external IP addresses This has three important consequences for Internet access Several workstations can share a single Internet access You do not require a LAN access only a single account with the Internet service provider TheIP addressesusedint...

Страница 74: ...ensuring the functions of many important protocols af fected by these rules These are the protocols FTP in active mode Cu SeeMe videoconferencing IRC chat ICMP errors traceroute and ICMP echo ping Protocols which require inward di rected connection establishment can be configured in the Net Config uration Port Access menu For fur ther information refer to the online help of this menu ...

Страница 75: ...ngle PBX with a higher number of ports The master PBX controls theslavePBX Thefollowing PBXs from the product family can be used for cascading Note The OpenCom 107 is not equipped with a PCM port For this reason PBX cascading is not possible with this PBX For the PBX Cascading you will need a license The license agreement pro vides you with the necessary steps to activate this function Functionali...

Страница 76: ...pply by pulling out the mains plug 4 Connect the two modules by means of two suitable cables as described above 5 Power on the two PBXs The or der in which you do this does not matter 6 Select the Type of slave system with the Configurator of the master system in the SYS Configuration System Slave dialogue box Enter the Ethernet card address of the slavesystemintheMACaddress input field If a possi...

Страница 77: ...BX system All Upn S0 and a b ports of the slave system can be used with appropriate telephones All fea tures of system telephones on Upn ports are available without restriction The S0 ports of the slave system can also be used for trunk lines or for PBX networking see PBX Networking starting on page 76 It is not possible to operate a DECT base station on one of the Upn ports of the slave system Th...

Страница 78: ... corre sponding help topics in the OpenCom 100 online help Note If you do not need the fea tures of PBX networking the simpli fied configuration is sufficient in most cases For this purpose assign the preconfigured trunk groups Multi terminal access or System access to the ports The preconfigured route called External trunk now makes it possible to seize an external line im mediately or by first d...

Страница 79: ...r all three protocol layers in dependently of one another For each protocol layer the PBX at the other end always has to be suita bly configured If one PBX is the pro tocol master for a layer the other PBX must be the protocol slave for this same layer Normally all three protocol layers are configured iden tically In the case of a trunk line the network operator is the protocol master for all thre...

Страница 80: ...e PBXs Types of Point to Point Connection There are different types of connec tion available for an ISDN point to pointconnectionbetweentwoPBXs depending on the distance between them Direct Connection This type of point to point connec tion joins thetwo systems directly to each other using a crossover twisted pair cable An S0 connection canbeusedfordistancesup to1 000 metres whilean S2M connection...

Страница 81: ...uently the public network is normally the protocol master for protocol layers L1 and L2 One PBX is therefore the L3 master and the other PBX the L3 slave Point to point connection via a pub lic network Configuration The possible configurations de scribed below can be set up in the Web console using the PBX Configu ration Trunks menu Trunk groups This is a group of lines of the same typeanddirectio...

Страница 82: ... indirect connection via PBX 3 the system tries again via trunk group A The prefix neces sary for this can be configured with the route The user does not get a busy sig nal until the attempt to set up an indirect connection via the network operator has also failed Note If an internal connection is switched via a network operator the call is signalled using the external number of the calling PBX Fo...

Страница 83: ...n the Web console in the menu PBX Configuration System under theheadingSystemlinking Youcan also set the maximum value for the transit counter there This value de pends on the topology of the PBX network and should allow the sys tem to have the maximum number of further connections possible You can display the connection sta tus of the lines at any time in the Configurator menu System info PBX Tru...

Страница 84: ...undlein order to enable the route to be reseized Owing to their hardware properties not all S0 ports of the OpenCom 100 can be used for PBX networking without restrictions Depending on the type of system some ports can only operate in the L1 master mode or L1 slave mode The external S0 and S2M ports can be set according to the following table Legend S Slave M S Master Slave M Master S0 1 S0 2 S0 3...

Страница 85: ...uration on each OpenCom 100 PBX Cascading In the case of PBX cascading the master system administers the over all configuration For PBX cascading you need at least one OpenCom 120 as a master system to which an other OpenCom 100 can be con nected as an interface expansion If you have already installed activa tion keys on an existing OpenCom 100 they have to be ported to the master system OpenCom 1...

Страница 86: ...e ter minal different numbers of call keys are available Note Only one function or call number can be programmed for each call key The following keys can be used Trunk key Calls for the pro grammed call number e g 11 are signalled to this key and you can make internal and external calls viathis number Atrunkkey can be programmed with a sub stitute function with another team member acting as the su...

Страница 87: ...s possible to call the re spective team member via his busy key when his terminal is idle You set up a call to this team member by pressing your own trunk key Direct call key Only outgoing calls can be made with a direct call key they are signalled to all terminalswiththesamenumber programmed to a trunk key Calls via a direct call key are sig nalled to the destination termi nal even if that termin...

Страница 88: ...ion on the display texts and how to use the individual func tions refer to the chapter Manag ing Calls in a Team in the Open Phone 61 63 65 user guide Executive Secretary Team In this example the executive secre tary team comprises two members the executive and the secretary The secretary has one OpenPhone 63 systemtelephone andtheexecutive has two one of which is used as a parallel telephone in a...

Страница 89: ...cally on the following telephones Call number 11 on the secre tary s telephone Call numbers 10 and 12 on the executive s telephone Calls for the other team member s call number are indicated by an opti cal signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayedacousticsignallingcan be configured for TrK 10 on the sec re...

Страница 90: ... 11 Johnson the team keys 11 on Miller s and Smith s telephones will indicate this Call Signalling In this example calls via the trunk keys are signalled acoustically Calls via the team keys are indicated by a visual signal the team key LED flashes Unified Team The unified team described here is an example of a team configuration within a department in which calls are to be managed quickly e g sup...

Страница 91: ...oggle Team The toggle team described here il lustrates how a large number of call numbers can be managed efficiently with the help of team functions Each team member has one OpenPhone 65 with all call keys pro grammed as trunk and team keys Example toggle team Line Seizure Each team member is assigned seven call numbers each pro grammed as a trunk key TrK 10 to TrK 16 and TrK 20toTrK 26 For each m...

Страница 92: ... and TrK 11 by pressing the appropriate key tog gling Every call on a trunk key can be transferred to any other party by means of the R key For more infor mation refer to the chapter entitled Consultation Toggling Transfer and Conference in the OpenPhone 61 63 65 user guide Line Busy Indication If a line is busy e g TrK 10 on Miller s telephone theappropriateteamkey will indicate this e g TK 10 on...

Страница 93: ...of the second line of the display on the OpenPhone65indicateshowfullthe queueis If morethanonetelephone number with a queue is configured on the telephone the total number of entries are displayed Calls in a queue are handled by the OpenCom 100 in the following order of priority instant connection sen sor calls automatic recalls VIP calls then other internal and external calls Sensor calls thus ha...

Страница 94: ...rity over queues The queue of the forwarding telephone is not used for forwarding calls in this manner During the configuration of this type of call forwarding the contents of the queue are not transferred to the target terminal If there are still calls in the queue when the call forward ing function is activated these calls can only be accepted on the source terminal If a call is to be forwarded ...

Страница 95: ...hone 65 trunk key In the Configurator create a new group called Operators under User Manager User groups Activate Call queue Call waiting protection and Call forwarding for this group and set the Dial out External option appropriately Create a user called Operator 1 under User Manager User As sign this user to the Operators user group Assign the tele phone numbers of the OpenPhone 65 trunk key and...

Страница 96: ...epending on the number of arriving calls one to three attendant terminals in this group are manned The attendant terminals areeach equipped with an OpenPhone 65 Configuration Configure the system access or access for multiple terminals un der PBX Configuration Ports S0 Configure the three OpenPhone 65 telephones un der PBX Configuration Ports Upn Configure a trunk key with its own telephone number...

Страница 97: ...ueue on each of the terminals in the hunt group If one of the attend ant terminals accepts a call from the queue the call is removed from the queues of all the other attendant terminals The display on each at tendant terminal OpenPhone 65 indicates how full the queue is If attendants leave the terminal they sign off from the hunt group by means of a function key In contrast to Example 1 further ca...

Страница 98: ...er It is possible to configure the OpenCom 100foreachcompanyand define the extent to which the fea tures of the system may be used In brief the features of the multi company variant are as follows Up to five companies can be configured at the same time Every user of the OpenCom 100 is assigned to a company Each available trunk group is uniquely assigned to a company so that incoming external calls...

Страница 99: ... correctly the existing trunk groups must be uniquely assigned to the companies see Assigning Trunk Groups starting on page 99 5 In the case of outgoing external calls the lines via which the members of a company can makea call must be defined see AllocatingRoutingCodesstarting on page 99 6 An exchange must be set up for each company so that the OpenCom 100 can correctly process statuses in which ...

Страница 100: ... the user groups for example the respective configuration is changed to the default company The name of the default com pany can be changed but the default company itself cannot be deleted Assigning Users For each user you must define the company to which they belong This assignment determines for exam ple which company telephone book the user has access to and which company specificconfigurationd...

Страница 101: ...100 recognises this on the basis of the assignment between user groups and companies and on the basis of therouting codewith which a line of the trunk group was seized For more information please see the following section Allocating Routing Codes Routes are used for automatic and selective seizure of trunk groups or connections for external calls It is possible to seize a route by predial ling a c...

Страница 102: ... this personal and central telephone books exist A personal telephone book is available for each user The central telephone book can beusedacross thecompaniesby all users of the OpenCom 100 The company telephone book is a central telephone book for the whole company It is only available to the users user groups who are as signed to this company You can also define whether the members of each user ...

Страница 103: ...Com 100 can manage up to 2 000 entries in all telephone books in the central personal and com pany telephone books Making Calls Between Companies All users of the OpenCom 100 can make internal calls to one another irrespective of which company they belong to Calls between users from the different companies are there fore not subject to any restrictions Billing Charges per Company In the Costs Web ...

Страница 104: ... the start mask and follow the program instructions Further instructions for various op tions that are available are given be low Setting up TAPI With a TAPI Telephony Application Programming Interface you can op erate a CTI application computer te lephony integration Here the CTI application uses the services of the OpenCom 100 with the help of the TAPI driver installed on a Windows PC Requiremen...

Страница 105: ...n New 5 In the following dialogue you provide information for the new connection In the Connection name box you can enter a de scriptive name for the connec tion In the CTI server box you must enter the DNS name or the IP address of the OpenCom 100 Using the button you can search for this in the LAN In the boxes Username and Pass word you enter the user data of one of the users configured on the O...

Страница 106: ...tion programming interface Win dows programs are able to access services and functions of an ISDN card With a network based CAPI the OpenCom 100 allows the use of ISDN functions also by PCs in which no ISDN card is integrated Requirements You require an active IP network connection between the PC and the telephone system Refer to the chap ter Configuration under Windows starting on page 48 if you ...

Страница 107: ...th the right mouse key Select the Log on command from the menu Note In the subsequent dialogue you must log on NET CAPI first with the user user name and password for which you configured the CAPI tel ephone number in the User Man ager see Step 3 You will find further information on the working of the NET CAPI driver and CAPI application programs on the system CD Using the Systray Display You can ...

Страница 108: ...e systray display logs on for the OpenCom 100 6 Right click on the systray display in the Start bar Select Configuration to call up the configuration dialogue Select Network Connections or Trunk Lines to produce a status dia logue Browser for OpenCTI You can simplify the daily use of the OpenCTI using the Web browser es pecially adapted for the OpenCom 100 Each time the work station is restarted t...

Страница 109: ...the Configurator SYS Configuration System menu Click on Change 2 Under Internet time SNTP en ter the Time zone for which the time of the OpenCom 100 ap plies and whether summer time is allowed for Confirm this with Assign Configuring SNTP For various operating systems you can use one of the numerous SNTP programs offered for downloading on the Internet Configure the OpenCom 100 as an SNTP server f...

Страница 110: ...the OpenCom 100 as the address of the LDAP server LDAP with Outlook Express You can configure and operate the LDAP directory service with Outlook ExpressTM a MicrosoftTM e mail pro gram as follows 1 Call up the Accounts command in the Tools menu TheInternetAccountsdialogue box will then open 2 Click on Add Select the Direc tory Service command from the pop up menu The Internet Connection Wiz ard d...

Страница 111: ...n interface on the OpenCom 100 Instructions on how to do this can be found in thesectionUpnPortsstartingon page 24 2 Configure the RFP 21 23 in the Configurator using the PBX Configuration Ports Upn menu 3 Install the software of the USB DECT Box and then connect the USB DECT Box to your PC Fur ther information on this can be found in the corresponding chapter of the USB DECT Box manual which is i...

Страница 112: ...gurator menu NET Configuration Con nections ISP You can edit cre ate suitable filter lists for the In ternet access in the NET Configuration Safe Access menu 9 Configure the RAS access in the NET Configuration Connec tions RAS menu 10 Configure the communication network To do this follow the instructions in the correspond ing chapter of the USB DECT Box manual Do not enter the provider data though...

Страница 113: ... of the OpenCom 100 Configuring PBX Ports This chart shows you the necessary steps for configuring ports and terminals Configuring Easy Access This chart guides you through TCP IP settings for the OpenCom 100 ConfiguringISPSettings These instructions support you in con figuring the Internet access Configuring RAS Settings This chart guides you through the configuration of the RAS set tings Configu...

Страница 114: ...ernet E mail Yes Yes Yes Yes No Create the user groups and users Set the system data Select the access type Connect the S0 Upn and analogue devices and configure them Configure the call distribution scheme User Manager PBX Configuration Save data E Mail Configuration ISP Configuration LAN LAN Configuration RAS Configuration Easy Access Configuration LCR Configuration Configure the Least Cost Routi...

Страница 115: ... Do you want to operate system telephones or DECT terminals Do you want to operate analogue terminals e g a fax machine Do you want to use a sensor contact on the OpenCom 100 e g for a door opener Do you want to run the OpenCount program Set the external S0 interfaces and enter the telephone numbers assigned by your network provider Set the access type multiterminal access and or system access Set...

Страница 116: ...Do you have a DHCP server in your network Do you have a computer network Enter the address range for the RAS accesses Gateway address DHCP adresses Domain name Client computers are informed of this gateway address via DHCP as a gateway Enter the address range of the client computers in your network Enter the domain name This name is transferred to the client computers as the domain via DHCP Specif...

Страница 117: ...er month Maximum idle time Filter list IN Filter list OUT Finished Gateway Yes No No Yes No Yes ConfigureT Online in NET Configuration Connections ISP Provider You will obtain the access data when you register Enter your provider s dial in data Do you want to configure a new Internet provider Specify the IP address of the DNS in the Internet Specify a standard POP server and a standard SMTP server...

Страница 118: ...ights Select the filter lists Filter lists are created in NET Configuration Safe Access Specify how many simultaneous connections are possible via this access Select from PAP CHAP and CLID Activate the RAS access Configure the network settings for the OpenCom 100 Have you made the network settings for the OpenCom 100 Configure the RAS access of the OpenCom 100 NET Configuration Connections RAS NET...

Страница 119: ...elephone number Enter the local IP address Enter the local network mask Specify the user name with which the remote LAN can access a destination Specify the password with which the remote LAN can access a destination Specify the telephone number of the remote LAN access Specify the IP address of the remote LAN Specify the network mask of the remote LAN Specify the user name with which the remote L...

Страница 120: ...r Accounts NET Configuration E Mail Access Have you made the network settings for the OpenCom 100 Do you want to use e mail from the Internet Has an internal e mail server been configured in your LAN Do you want to be notified of e mails on your system telephones Have you stored the users to be notified Set the polling time periods Configure the network settings for the OpenCom 100 Configure your ...

Страница 121: ...time NET Configuration Easy Access or Configure ISP User Manager User Accounts No No Yes Yes Do you have access to a mail server in your network or in the Internet Do you have created mail account polls in the User Manager User accounts Specify the time intervals in which the OpenCom 100 is to poll all mail accounts from the standard POP server Define the time windows in which the OpenCom 100 shou...

Страница 122: ...Com 100 is not functioning Makesurethemains plugis properly connected Plug another device into the mains socket to check whether there is any voltage Question The mains plug is con nected the mains socket is supply ing output but the OpenCom 100 still does not function DANGER High voltage in side the device To make the sys tem dead removethepowerplug from the socket Take the housing cover off Is t...

Страница 123: ...er nal connections With the original factory setting an additional external S0 port is set for an NTBA in system configuration this additional port will be used first to seize a trunk line Deactivate the second S0 port in the Configurator PBX Configuration S0 menu Question One of the telephones is not functioning at all Make sure the telephone has been properly connected Check also whether the app...

Страница 124: ...st also be configured as an MSN on the ISDN telephone itself For fur ther information refer to the User Guide of your ISDN telephone Question It is not possible to con figure Call Distribution Outgoing for multi terminal access You have configured multi terminal access and system access in parallel All outgoing calls are therefore es tablished via system access and out going call distribution can ...

Страница 125: ...ECT PP menu Question Is it possible toincrease the time for the enrolment proce dure You must manually enter the IPEI of theDECTdevice in theConfigurator The enrolment time is then in creased to one hour PBX Configura tion Ports DECT PP menu Question Another manufac turer s DECT device is not function ing Check whether the DECT device sup ports the DECT GAP standard In the Configurator also make s...

Страница 126: ...procedure 183 also displays the net work mask Question The network connec tion is functioning but nothing is displayed in the browser Enter the complete IP address of the OpenCom 100 along with the proto col identifier for example http 192 168 99 254 Check whether the browser has been configured for connection through a proxy server If so deacti vate the Connect through proxy server setting Questi...

Страница 127: ... www firm com but in the Config urator you have entered firm com as the domain Your company s site URL thus counts as an internal URL and can only be accessed by enter ing the direct IP address If required change the domain setting in the NET Configuration Easy Access menu Question Why do some Internet services not work even though they can be used when dialling in directly via a modem Some Intern...

Страница 128: ...ed the internal number used by the OpenPhone 25 27 to establish the data connection is config ured for outgoing call distribu tion Configurator PBX Config uration Call Distribution Outgoing menu Indirectly via RAS access If the Internet is accessed indirectly via RAS the system administrator should make sure that permission has been given for Internet access via RAS Config urator Net Configuration...

Страница 129: ...50 m Euro ISDN switchable for basic access DSS1 protocol or for ISDN terminals DSS1 protocol OpenCom 105 2x OpenCom 110 2x OpenCom 120 6x Supply voltage 40 V 10 Supply power 3 W for internal Range 150 m internal Upn forsystemterminalsand DECT base stations OpenCom 105 4x OpenCom 110 8x OpenCom 120 18x Supply voltage 40 V 10 Supply power 3 W per Upn bus Range 1000 m a b for analogue terminals with ...

Страница 130: ...Permissible temperatures stationary weatherproofed 5 C to 40 C Dimensions B x H x D 396 x 390 x 100 mm Weight only system OpenCom 105 about 2 8 kg OpenCom 110 about 2 8 kg OpenCom 120 about 3 2 kg Contact load actor 1 10 A 125 V Contact load actor 2 2 A 125 V Voltage range U 5 V 30 V Sensor switched by low AC voltage Voltage range U 6 V 24 V ...

Страница 131: ... Loading software updates 59 Network card setup 51 Preconfiguration 57 RAS service 50 Remote configuration 57 Resetting the system data 60 Saving and loading the configuration 59 Serial port V 24 50 Starting the browser 52 System prerequisites 46 V 24 port 50 via V 24 port 6 Configuration examples 62 Introduction to TCP IP 63 OpenCom 100 in a LAN with an IP enabled server 66 OpenCom 100 in a serve...

Страница 132: ...Mounting location 17 Ports 18 Scope of delivery 15 Wall mounting 18 Intercom system 30 Interfaces PCM 73 Internet access 70 Costs 70 E mail 71 NAT 71 Web 70 L LAN port 25 LCR 80 LDAP 108 Linux 53 Log in procedure 106 M MacOS 53 Multi terminal Access 27 Multi terminal access 5 76 Music on Hold 29 External devices 29 Generating own files 61 N NET CAPI 104 NTBA 121 NTBBA 25 Nummerierung 80 O Online h...

Страница 133: ...77 R Remote configuration 57 Resetting system data 60 Routes 80 S S0 port 122 S0 port pin assignment 24 S0 ports 23 S2M 77 S2M Connector Module 40 S2M Anschlüsse 82 Safety Power failure 27 Safety Precautions 16 43 Saving and loading the configuration 59 Sensor See Intercom system 30 Sensor port 25 SNTP 107 Software updates loading 59 Sync port 26 System access 5 76 System data resetting 60 Systray...

Страница 134: ...132 Index Notes ...

Страница 135: ...Configuration Example Configuration example OpenCom 110 with connected terminals RFP 21 RFP 21 OpenPhone 63 Analogue fax ISDN telephone OpenPhone 21 Upn Upn Upn a b S0 OpenCom 110 ...

Страница 136: ...K DeTeWe Ltd 1 Frogmore Road Hemel Hempstead Herts HP3 9TG WWW http www detewe co uk Other countries DeTeWe AG Co Zeughofstrasse 1 D 10997 Berlin Germany WWW http www detewe de Subject to changes As of 06 2004 ...

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