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Welcome to Aastra DeTeWe

Thank you for choosing this Aastra DeTeWe product. Our product meets the
strictest requirements with regard to quality and design.

The following operating instructions will assist you in using your
OpenAttendant 205 and answer most of the questions that may arise.

If you require further technical support or information about other Aastra DeTeWe
products, please refer to our website at

www.Aastra-DeTeWe.de

. It provides addi-

tional notes and tips on the product.

We hope you enjoy using “OpenAttendant”.

OpenCom 100 and OpenCom X300 Product Families

This user guide applies to the OpenCom 100 and OpenCom X300 product families.
If a reference is made in the text to the OpenCom, the description applies to all
systems; if the individual characteristics are different, a special note is given.

OpenCom 100 Product Family

This product family comprises the OpenCom 107, OpenCom 130, OpenCom 131,
OpenCom 150 and OpenCom 510 communications systems.

OpenCom X300 Product Family

At the moment this product family comprises the OpenCom X320 communica-
tions system.

Содержание OpenAttendant 205

Страница 1: ...OpenAttendant 205 Voice Portal Planning System in the OpenCom 100 and OpenCom X300 Communications Systems User Guide ...

Страница 2: ... provides addi tional notes and tips on the product We hope you enjoy using OpenAttendant OpenCom 100 and OpenCom X300 Product Families This user guide applies to the OpenCom 100 and OpenCom X300 product families If a reference is made in the text to the OpenCom the description applies to all systems if the individual characteristics are different a special note is given OpenCom 100 Product Family...

Страница 3: ...e Portal 8 1 6 Recording and Editing Audio Files 9 1 7 Tips for Planning a Voice Portal 9 1 8 Backing Up Voice Portals 10 2 KDA Manager 11 2 1 Program Overview 11 2 2 Installing and Starting the Program 12 2 2 1 Installation procedure 12 2 2 2 Starting the KDA Manager 12 2 2 3 Uninstalling the KDA Manager 12 3 Appendix 13 3 1 CE Symbol 13 3 2 Declaration of Conformity 13 3 3 OpenAttendant Technica...

Страница 4: ...2 ...

Страница 5: ...s in a voice portal using a PIN and in doing so make them accessible to a certain group of users This enables calls to be diverted to a mobile telephone for certain customers or selected customers might be connected directly to top management for example Announcements or music can be imported into the system using a a system telephone or b a PC The latter requires a conversion program which is inc...

Страница 6: ...ed on the OpenCom 100 OpenCom X300 product CD the OpenAttendant 205 The Voice Portal Planning System in the OpenCom 100 OpenCom X300 Communications Systems user guide sup plied as PDF file on the OpenCom 100 OpenCom X300 product CD Memory Card To operate OpenAttendant you require a memory card Compact Flash card Type I or Type II The audio files used in the OpenAttendant are saved on this memory c...

Страница 7: ...e mo dule board of the communications system DANGER High voltage inside the device Note If you use a memory card other than one recommen ded by Aastra DeTeWe Aastra DeTeWe will not accept any responsibility for the correct functioning of the OpenAtten dant 1 3 2 To install a memory card 1 Unplug the OpenCom 100 2 Open the OpenCom 100 housing cover CAUTIONT Make sure you protect yourself against el...

Страница 8: ...4 Licensing the Activation Procedure You will need an licence key to configure and use the OpenAttendant program package in your communications system The licence confirmation you received with the program package contains detailed information To generate the licence key 1 Once the memory card has been installed properly in your OpenCom 100 OpenCom X300 you require the licence confirmation for Ope...

Страница 9: ...ystem for example you can reimport this configuration file and the OpenAttendant program package is then reactivated 1 5 Creating a Voice Portal You create a voice portal on the OpenCom 100 OpenCom X300 Web console in the Configurator s OpenAttendant menu The OpenAttendant program manages a voice portal in a system Each system consists of at least one menu The menu contains definitions about which...

Страница 10: ...ease note the information in the online help regar ding the OpenAttendant menu All configuration settings are explained in detail there 1 6 Recording and Editing Audio Files There are different ways to record or edit the audio files you want to use in a voice portal In the Configurator of the OpenCom 100 OpenCom X300 in the Open Attendant Audio menu There you can record individual audio files and ...

Страница 11: ...may not understand Structure menus simply and clearly Only use a few menu levels We recommend no more than three such levels Callers must try to find a way through the menus and draw a menu map in their heads Too many levels may well disorientate them Avoid any complex structuring of a voice portal s menus Build the menu levels in a straightforward sequence one on top of the other Help callers to ...

Страница 12: ...p used audio files The audio files you are using in the Voice Portal are saved on the installed memory card You can save your Voice Portal audio files to a drive or a data medium either as multiple files or as an archive The archive contains all the audio files currently stored on the memory card You can archive the saved files and restore them to the communications system via the Menu SYS Configu...

Страница 13: ...files in the KDA Manager and save them immediately to a suitable file format Note A 10 second 726 audio file requires approx 40 kbytes of space on the memory card a 10 second 711 audio file requires approx 80 kbytes To avoid using the memory capacity unnecessarily keep the generated audio files as short as possible Detailed instructions on how to generate and convert audio files can be found in th...

Страница 14: ... by the installation wizard 2 2 2 Starting the KDA Manager 1 Call up in the selected installation directory the kda_manager exe file 2 When you use the KDA Manager for the first time find out how to proceed using the program s online help To open the online help hold down CTRL and F1 together 2 2 3 Uninstalling the KDA Manager Before installing a new KDA Manager program version you must first unin...

Страница 15: ...guidelines for operating safety and electromagnetic compatibility valid at the time of licensing 3 2 Declaration of Conformity The OpenCom 100 and OpenCom X300 communications systems are conform with the requirements of the EU directive 99 5 EC The declarations of conformity can be viewed in the Internet at http www aastra detewe de ...

Страница 16: ...mory OpenCom 130 131 150 2 minutes per 1 MB of free memory Number of voice channels 4 can be used simultaneously Structure memory card OpenCom 107 Multimedia Flash card OpenCom 130 131 150 Compact Flash card Type I or Type II OpenCom 510 Compact Flash card via the central control module MC 1 3 OpenCom X320 Compact Flash card via the basic module Power supply via OpenCom 100 OpenCom X300 infocom sy...

Страница 17: ...action Keys 0 9 and Error Timeout Busy No Reply Play audio file Which one PIN max 4 digits Which one Play audio file Clear down terminate connection Extension Connect to operator Connect to call number Call number Connect to voice box Telephone number Previous menu Jump in menu Menu name Repeat menu text Menu text fast rewind 5 sec Menu text fast forward 5 sec ...

Страница 18: ...Appendix Menu Template 16 Notes ...

Страница 19: ......

Страница 20: ...DeTeWe Systems GmbH Zeughofstraße 1 D 10997 Berlin www Aastra DeTeWe de As of October 2006 Subject to changes ...

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