Dermalux Triwave User Guide 2015
Troubleshooting
Aesthetic Technology Ltd record and analyze all problems reported to them. The
majority of problems reported has a simple cause and can be readily put right by the
user. They are listed in the troubleshooting table below.
Fault
Description
Possible cause
Action required
Unit fails to
switch on.
Control panel display does
not illuminate.
No power to unit
Check that the power cable plug is
correctly plugged into the wall outlet
socket.
Check that the power cable plug is
correctly plugged into the rear of the unit.
Check that the ON/OFF switch is ON.
If the unit does NOT switch on, check the
fuse inside the plug is functioning.
Check that there is NOT an external or
general power failure to the building.
NO light output
from the LED
treatment head.
Unit is ON.
Control panel is functioning.
NO
light output from LEDs
Treatment head fans are
NOT
running.
No power to treatment
head.
Switch OFF the device at the wall outlet
socket and remove the plug.
Check that the 4 pin plug is securely
connected to the top of the LED
treatment head.
Plug the power cable into the wall outlet
socket.
Switch the unit ON
NO light output
from the LED
treatment head.
Unit is ON
Control panel is functioning
Treatment head fans are
running
but
there is NO light
output from the LED
treatment head when the unit
is activated.
No power to treatment
head or Internal
circuitry fault.
Switch OFF the device at the wall outlet
socket and remove the plug.
Check that the 4 pin plug is securely
connected to the top of the LED
treatment head.
Plug the power cable into the wall outlet
socket.
Switch the unit ON