Error Message Resolution Guide
Message
Reason
Solution
Reference Tech Note
Domain Name
Server\nQuery Receive
Error;
Mobile Unit out of the coverage area.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Domain Name
Server\nUnavailable;
Could not connect to the DOMAIN NAME
SERVER.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Error loading\nparameter
file;
Could not load the parameter file.
Reload the correct configuration files.
---
Could not open\ntelnet
interface;
Could not Telnet.
Reload the program files.
---
Could not set\mtelnet
options;
Could not use the Telnet configuration.
Reload the correct configuration files.
---
Setup file\nsetting
mismatch\nReload Setup;
Emulation program selected is not compatible
with the configuration file on the Mobile Unit.
Remove the emulation and configuration
files. Run clear Telnet on the Mobile Unit
then reload the Mobile Unit with the proper
emulation and configuration files.
---
Display formatting\ntoo large
for\ncurrent screen;
Mobile Unit does not have enough memory to
run your configured reformatted screens.
Expand the Mobile Unit memory or order a
server from Connect.
---
Mobile Unit\ninitialization
error;
Mobile Unit problem.
Return the Mobile Unit to the manufacturer
for repair.
---
Host/App/Network\nclosed
the session;
Customer’s environment disconnected the
Mobile Unit session.
Most likely a range, access point, radio,
host or network issue. Troubleshoot the
customer’s environment.
T1113, T1114, T1161,
T1171, T1187 and
T1194
Supported Equipment Manual
•
May, 2006
4-12
