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Warranty and Service
Service, Repairs and Spares
Users in countries that have a Delta-T distributor or technical representative
should contact them in the first instance.
Spare parts for our own instruments can be supplied and can normally be
despatched within a few working days of receiving an order.
Spare parts and accessories for products not manufactured by Delta-T may have
to be obtained from our supplier, and a certain amount of additional delay is
inevitable.
No goods or equipment should be returned to Delta-T without first obtaining
the return authorisation from Delta-T or our distributor.
On receipt of the goods at Delta-T you will be given a reference number. Always
refer to this reference number in any subsequent correspondence. The goods
will be inspected and you will be informed of the likely cost and delay.
We normally expect to complete repairs within one or two weeks of receiving
the equipment. However, if the equipment has to be forwarded to our original
supplier for specialist repairs or recalibration, additional delays of a few weeks
may be expected. For contact details see below.
Technical Support
Users in countries that have a Delta-T distributor or technical representative
should contact them in the first instance.
Technical Support is available on Delta-T products and systems. Your initial
enquiry will be acknowledged immediately with a reference number. Make sure
to quote the reference number subsequently so that we can easily trace any
earlier correspondence.
In your enquiry, always quote instrument serial numbers, software version
numbers, and the approximate date and source of purchase where these are
relevant.
Contact Details:
Tech Support Team
Delta-T Devices Ltd
130 Low Road, Burwell, Cambridge CB25 0EJ, UK
email:
email:
web:
Tel: +44 (0)1638 742922
Fax: +44 (0)1638 743155
