19
TROUBLESHOOTING
Below is a list of some of the possible malfunctions.
If the problem cannot be resolved as described, contact Customer Services.
PROBLEM
POSSIBLE CAUSE
SOLUTION
The coffee is not hot
•
The cups were not preheated.
•
Warm the cups by rinsing them with hot
water (N.B. you can use the hot water
function).
•
The infuser has cooled down because
2/3 minutes have elapsed since the last
coffee was made.
•
Before making coffee, heat the infuser by
pressing the
button.
The coffee is weak or
not creamy enough.
•
The coffee is ground too coarsely.
•
Turn the grinding adjustment knob one
click anticlockwise towards “1” while the
coffee mill is in operation (fig. 7). The
effect is only visible after delivering 2
coffees (see the section: “Adjusting the
coffee mill” on page 11).
•
The coffee is unsuitable.
•
Use pre-ground coffee for espresso
coffee makers.
The coffee is delivered
too slowly or a drop at
a time.
•
The coffee is ground too finely.
•
Turn the grinding adjustment knob
one click clockwise towards “7” while
the coffee mill is in operation (fig. 7).
Continue one click at a time until coffee
delivery is satisfactory. The effect is only
visible after delivering 2 coffees (see the
section: “Adjusting the coffee mill” on
page 11).
Coffee does not come
out of one of the
spouts.
•
The spouts are blocked.
•
Clean the spouts with a toothpick.
The frothed milk has
large bubbles
•
The milk is not cold enough or is not
semi-skimmed.
•
You should ideally use skimmed or semi-
skimmed milk at refrigerator temperature
(about 5°C). If the result is not as you
wished, try changing brand of milk.
The milk is not frothed
•
Cappuccino maker dirty.
•
Clean as described in the section
“Cleaning the cappuccino maker after
use”
Steam delivery stops
•
A safety device stops steam delivery
after 3 minutes.
•
Wait, then activate the steam function
again.
The appliance does not
come on.
•
It is not plugged into the mains socket.
•
Plug into the mains socket.
•
The main switch is not turned on.
•
Place the main switch in the I position
(fig. 3).
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