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Dell™ Vostro™ 460 Service Manual

Notes, Cautions and Warnings
Working on Your Computer
Covers
Front Bezel
Chassis Fan
Hard Drive
Processor
Expansion Card Tab
Power Supply
Video Card
Memory
Cards
Optical Drive
Card-Reader Board
Power Button and Hard Drive Activity LED
I/O Panel
Coin-Cell Battery
System Board
System Setup
Troubleshooting
Contacting Dell

Regulatory

Model: D10M
January 2011 A00

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Содержание Vostro 460

Страница 1: ...nt Bezel Chassis Fan Hard Drive Processor Expansion Card Tab Power Supply Video Card Memory Cards Optical Drive Card Reader Board Power Button and Hard Drive Activity LED I O Panel Coin Cell Battery System Board System Setup Troubleshooting Contacting Dell Regulatory Model D10M January 2011 A00 ...

Страница 2: ...start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray Disc is a trademark owned by the Blu ray Disc Association BDA and licensed for use on discs and players The Bluetooth word mark is a registered trademark and owned by the Bluetooth SIG Inc and any use of such mark by Dell Inc is under license W...

Страница 3: ...Back to Contents Page Working on Your Computer Before Working Inside Your Computer Recommended Tools Turning Off Your Computer After Working Inside Your Computer ...

Страница 4: ...Back to Contents Page Covers Removing The Computer Cover Installing The Computer Cover ...

Страница 5: ...Back to Contents Page Front Bezel Removing The Front Bezel Installing Front Bezel ...

Страница 6: ...Back to Contents Page Chassis Fan Removing The Chassis Fan Installing The Chassis Fan ...

Страница 7: ...Back to Contents Page Hard Drive Removing The Hard Drive Installing The Hard Drive ...

Страница 8: ...Back to Contents Page Processor Removing The Heat Sink And Processor Assembly Installing The Heat Sink And Processor Assembly ...

Страница 9: ...Back to Contents Page Expansion Card Tab Removing The Video Card Holder Installing The Video Card Holder ...

Страница 10: ...Back to Contents Page Power Supply Removing The Power Supply Installing Power Supply ...

Страница 11: ...Back to Contents Page Video Card Removing The Video Card Installing Video Card ...

Страница 12: ...Back to Contents Page Memory Removing The Memory Installing The Memory ...

Страница 13: ...Back to Contents Page Cards Removing The Expansion Card Installing The Expansion Card ...

Страница 14: ...Back to Contents Page Optical Drive Removing The Optical Drive Installing Optical Drive ...

Страница 15: ...Back to Contents Page Card Reader Board Removing The Multimedia Card Reader Installing Multimedia Card Reader ...

Страница 16: ...Back to Contents Page Power Button and Hard Drive Activity LED Removing The Power Button And Hard Drive Activity LED Installing Power Button And Hard Drive Activity LED ...

Страница 17: ...Back to Contents Page I O Panel Removing Front I O Panel Installing Front I O Panel ...

Страница 18: ...Back to Contents Page Coin Cell Battery Removing The Coin Cell Battery Installing The Coin Cell Battery ...

Страница 19: ...Back to Contents Page System Board Removing The System Board Installing The System Board ...

Страница 20: ...Back to Contents Page System Setup Overview Entering System Setup System Setup Screens System Setup Options ...

Страница 21: ...Back to Contents Page Troubleshooting Power Supply Light Power Lights Beep Codes Error Messages System Messages ...

Страница 22: ...Back to Contents Page Contacting Dell Contacting Dell ...

Страница 23: ...n or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector on the back ...

Страница 24: ...ck to Contents Page Recommended Tools The procedures in this document may require the following tools Small flat blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program media ...

Страница 25: ...ck Start Turn Off Computer Turn Off The computer turns off after the operating system shutdown process is complete 2 Ensure that the computer and all attached devices are turned off If your computer and attached devices did not automatically turn off when you shut down your operating system press and hold the power button for about 6 seconds to turn them off CAUTION To avoid losing data save and c...

Страница 26: ...ur computer 1 Replace the cover 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 Verify that the computer works correctly by running the Dell Diagnostics CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer ...

Страница 27: ...ter Cover 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the two thumbscrews securing the computer cover to the computer 3 Slide the computer cover towards the back of the computer and then remove it from the computer ...

Страница 28: ...4 Lift the computer cover away from the computer Related tasks Installing Computer Cover ...

Страница 29: ...computer cover on the computer and slide it inwards from the back of the computer 2 Replace and tighten the thumbscrews that secure the computer cover on the computer 3 Follow the procedures in After Working Inside Your Computer Related tasks Removing Computer Cover ...

Страница 30: ... in Before Working Inside Your Computer 2 Remove the computer cover 3 Gently lift the clips slightly upward to release that edge of the bezel from the chassis 4 Rotate the bezel away from the computer to release the hooks on the opposite edge of the bezel from the chassis ...

Страница 31: ...Related tasks Installing Front Bezel ...

Страница 32: ...el towards the computer to place the hooks on the chassis 2 Gently place the clips downwards to lock the edge of the bezel on the chassis 3 Install the computer cover 4 Follow the procedures in After Working Inside Your Computer Related tasks Removing Front Bezel ...

Страница 33: ... Fan 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Disconnect the fan cable from the system board 4 While holding the chassis fan in place remove the four screws that secure the fan to the chassis ...

Страница 34: ...5 Ease the fan toward the center of the computer and lift the fan out of the computer Related tasks Installing Chassis Fan ...

Страница 35: ...mputer into the chassis 2 While holding the chassis fan in place replace the four screws that secure the fan to the chassis 3 Reconnect the fan cable to the system board 4 Install the computer cover 5 Follow the procedures in After Working Inside Your Computer Related tasks Removing Chassis Fan ...

Страница 36: ... Drive 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the data cable 1 and power cable 2 from the back of the hard drive 4 Remove the two screws securing the hard drive cage to the chassis ...

Страница 37: ...5 Slide the hard drive out of the slot toward the side of the computer 6 Remove the two screws securing the hard drive to the drive cage ...

Страница 38: ...Related tasks Installing Hard Drive ...

Страница 39: ...e hard drive into the slot towards the side of the computer 3 Tighten the screws securing the hard drive cage to the chassis 4 Reconnect the data cable and power cable to the back of the hard drive 5 Replace the computer cover 6 Follow the procedures in After Working Inside Your Computer Related tasks Removing Hard Drive ...

Страница 40: ... Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Disconnect the heat sink fan assembly cable from the system board 4 Loosen the four captive screws that secure the heat sink fan assembly to the system board ...

Страница 41: ...rd gently and remove it from the computer Lay the assembly with the fan facing downward and with the thermal grease facing upward 6 Push the release lever down and then press it outward to release it from the retention hook that secures it ...

Страница 42: ...7 Raise the processor cover 8 Lift the processor to remove it from the socket and place it into antistatic packaging ...

Страница 43: ...Related tasks Installing Processor ...

Страница 44: ... press it inward to hold the retention hook that secures it 4 Place the heat sink fan assembly into the computer 5 Tighten the four captive screws securing the heat sink fan assembly to the system board 6 Reconnect the heat sink fan assembly cable from the system board 7 Replace the computer cover 8 Follow the procedures in After Working Inside Your Computer Related tasks Removing The Heat Sink An...

Страница 45: ... The Video Card Holder 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the screw that secures the video card holder to the computer 4 Remove the video card holder from the computer ...

Страница 46: ...Related tasks Installing Video Card Holder ...

Страница 47: ...o Card Holder 1 Place the video card holder into the system 2 Replace the screw securing the video card holder 3 Replace the computer cover 4 Follow the procedures in After Working Inside Your Computer Related tasks Removing Video Card Holder ...

Страница 48: ...dures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the video card holder 4 Disconnect and unthread the power cables from the system board expansion cards and drives 5 Disengage the cables from the routing clips if present on the computer ...

Страница 49: ...6 Remove the screws that secure the power supply to the computer chassis 7 Push the blue release tab beside the power supply 8 Slide the power supply towards the front of the computer ...

Страница 50: ...9 Lift the power supply out of the computer Related tasks Installing Power Supply ...

Страница 51: ... till it snaps into place 3 Replace and tighten the four screws that secure the power supply to the computer 4 Thread and connect all the cables to the system board expansion cards and drives 5 Install the video card holder 6 Replace the computer cover 7 Follow the procedures in After Working Inside Your Computer Related tasks Removing Power Supply ...

Страница 52: ...1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the video card holder 4 Remove the screw that secures the metal securing tab to the computer 5 Remove the metal securing tab away from the computer ...

Страница 53: ...ect the cables that are connected to the video card 7 If a PCI express x16 video card is installed press the securing tab 8 While grasping the card by its top corners ease it out of its slot on the system board ...

Страница 54: ...Related tasks Installing Video Card ...

Страница 55: ... cables if required 3 Install the metal securing tab to the computer 4 Replace and tighten the screw that secures the video card to the computer 5 Install the video card holder 6 Replace the computer cover 7 Follow the procedures in After Working Inside Your Computer Related tasks Removing Video Card ...

Страница 56: ... procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the video card holder 4 Press out the securing clip at each end of the memory module connector 5 Grasp the memory module and pull it out of the memory module connector ...

Страница 57: ...Related tasks Installing Memory ...

Страница 58: ...e memory module into the memory slot 2 Press the clips to secure the memory module to the system board 3 Replace the computer cover 4 Install the video card holder 5 Follow the procedures in After Working Inside Your Computer Related tasks Removing Memory ...

Страница 59: ...on Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the video card holder 4 Remove the video card 5 Remove the antennas 6 Hold the card at its top corners and ease it out of its connector ...

Страница 60: ...Related tasks Installing Expansion Card ...

Страница 61: ...card into the card slot 2 If needed install and attach the antennas to the expansion card 3 Install the video card 4 Install the video card holder 5 Replace the computer cover 6 Follow the procedures in After Working Inside Your Computer Related tasks Removing Expansion Card ...

Страница 62: ... the procedures in Before Working Inside Your Computer 2 Remove the computer cover 3 Remove the front bezel 4 Disconnect the power cable and the data cable from the back of the optical drive 5 Remove the screws that secure the optical drive to the drive cage ...

Страница 63: ...6 Slide out the optical drive through the front of the computer Related tasks Installing Optical Drive ...

Страница 64: ... the computer 2 Replace the screws that secure the optical drive to the drive cage 3 Connect the power cable and data cable to the optical drive 4 Install the front bezel 5 Replace the computer cover 6 Follow the procedures in After Working Inside Your Computer Related tasks Removing Optical Drive ...

Страница 65: ...e Working Inside Your Computer 2 Remove the computer cover 3 Remove the front bezel 4 Remove the video card holder 5 Remove the video card 6 Disconnect the data cable from the back of the multimedia card reader 7 Remove the two screws that secure the multimedia card reader to the drive cage ...

Страница 66: ...8 Slide the multimedia card reader out through the front of the computer Related tasks Installing Multimedia Card Reader ...

Страница 67: ...ten the two screws securing the multimedia card reader to the drive cage 3 Connect the data cable to the multimedia card reader 4 Install the video card 5 Install the video card holder 6 Install the front bezel 7 Replace the computer cover 8 Follow the procedures in After Working Inside Your Computer Related tasks Removing Multimedia Card Reader ...

Страница 68: ... Follow the procedures in Before Working Inside Your Computer 2 Remove the system cover 3 Remove the front bezel 4 Remove the video card holder 5 Push in the power button and hard drive activity LED to remove them 6 Gently remove the hard drive activity LED from the plastic clip ...

Страница 69: ...7 Disconnect the power button cable from the system board 8 Unthread the power button cable from the routing clips ...

Страница 70: ...Related tasks Installing Power Button And Hard Drive Activity LED ...

Страница 71: ...o the system board 3 Insert the hard drive activity LED into the plastic clip 4 Insert the power button and hard drive activity LED into the front of the computer 5 Install the video card holder 6 Install the front bezel 7 Replace the computer cover 8 Follow the procedures in After Working Inside Your Computer Related tasks Removing Power And Hard Drive Activity LED ...

Страница 72: ... computer cover 3 Remove the front bezel 4 Remove the video card holder 5 Remove the video card 6 Disconnect the three front I O cables from the system board Unthread the cables from the securing clips if present that secure the cables to the computer 7 Remove the two screws that secure the front I O panel to the computer ...

Страница 73: ...8 Ease the front I O panel away from the computer as you guide the cables through the bays and holes Related tasks Installing Front I O ...

Страница 74: ... O panel to the computer 3 Thread the cables through the routing clips if present and then connect the three front I O cables to the system board 4 Install the video card 5 Install the video card holder 6 Install the front bezel 7 Replace the computer cover 8 Follow the procedures in After Working Inside Your Computer Related tasks Installing Front I O Panel ...

Страница 75: ...efore Working Inside Your Computer 2 Remove the computer cover 3 Remove the video card holder 4 Remove the video card 5 Carefully press the release latch away from the battery and pop up the battery from the socket on the system board 6 Lift the coin cell battery out of the computer ...

Страница 76: ...Related tasks Installing Coin Cell Battery ...

Страница 77: ... into the socket on the system board 2 Press in the coin cell battery till it snaps into the socket 3 Install the video card 4 Install the video card holder 5 Replace the computer cover 6 Follow the procedures in After Working Inside Your Computer Related tasks Removing Coin Cell Battery ...

Страница 78: ... 2 Remove the computer cover 3 Remove the front bezel 4 Remove the video card holder 5 Remove the video card 6 Remove the expansion card 7 Remove the memory 8 Remove the processor 9 Disconnect and unthread all the cables on the system board 10 Remove the eight screws that secure the system board to the computer ...

Страница 79: ...11 Slide the system board towards the front of the computer 12 Carefully lift the system board out of the computer ...

Страница 80: ...Related tasks Installing System Board ...

Страница 81: ...he eight screws that secure the system board to the computer 4 Thread and connect all the cables to the system board 5 Install the heatsink and processor 6 Install the memory 7 Install the video card 8 Install the video card holder 9 Install the front bezel 10 Replace the computer cover 11 Follow the procedures in After Working Inside Your Computer Related tasks Removing System Board ...

Страница 82: ...ectable option such as the user password read the current amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the System Setup screen information for future reference CAUTION Unless you are an expert computer user do not change the settings for this program Certain changes can cause your computer to work incorrectly ...

Страница 83: ...2 immediately 4 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer and try again NOTE The F2 prompt indicates that the keyboard has initialized This prompt can appear very quickly so you must watch for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost ...

Страница 84: ...e option s current and available settings Options Field Appears on the right side of Options List and contains information about each option listed in the Options List In this field you can view information about your computer and make changes to your current settings Press Enter to make changes to your current settings Press ESC to return to the Options List NOTE Not all settings listed in the Op...

Страница 85: ... or Change existing item value Enter Select the sub menu or execute command F9 Load setup default F10 Save current configuration and exit System Setup ...

Страница 86: ...Cache Size Displays the processor L2 cache size L3 Cache Size Displays the processor L3 cache size Memory Installed Displays the total computer memory Memory Speed Displays the memory speed Memory Technology Displays the type and technology Memory Channel Displays the channel mode single or dual channel SATA 0 Displays the model number and capacity of the hard drive SATA 1 Displays the model numbe...

Страница 87: ... disable the Intel Boost Technology feature Default Enabled CPU C6 Report Enable or disable the CPU C6 Report Default Enabled System Configuration Onboard Audio Controller Enable or disable the onboard audio controller Default Enabled Onboard LAN Controller Enable or disable the onboard LAN controller Default Enabled Onboard LAN Boot ROM Enable or disable the onboard LAN boot ROM Default Disabled ...

Страница 88: ...rshare in Sleep State Enable or disable the USB ports in sleep state Default Normal Auto Power On Enable or disable the computer to power on automatically Default Disabled Post Behaviour Bootup NumLock State Enable or disable the NumLock State light during POST Default On Keyboard Error Report Enable or disable the Keyboard Error Report to be displayed during POST Default Enabled Unlock Setup Stat...

Страница 89: ... 5 V and 12 Vrails are up and within spec the PG signal turns on lighting the self test LED By removing the cable harness in units that do not pass this test the customer or technician can isolate the failure s cause to an attached device of the power supply NOTE If the Power Supply Light is not turned on the power supply is defective ...

Страница 90: ...ensure the power strip is plugged into an electrical outlet and is turned on Also bypass power protection devices power strips and power extension cables to verify the computer turns on properly Ensure the electrical outlet is working by testing it with another device such as a lamp Blinking Amber Syste m fails to compl ete POST Proces sor failure Remove and then reinstall any cards Remove and the...

Страница 91: ...or this is a syste m fault error conditi on includi ng the power supply Only the 5 VSB rail on the power supply is workin g correct ly Press the power button to bring the system out of standby mode Ensure all power cables are securely connected to the system board Ensure the main power cable and front panel cable are securely connected to the system board NOTE If the system was abnormally turned o...

Страница 92: ...correct power light state Steady White The syste m is fully functio nal and in the On state If the computer is not responding do the following Ensure the display is connected and turned on If the display is connected and turned on listen for a beep code ...

Страница 93: ...fter each beep and each set of beeps the BIOS should detect if the user presses the power button if so BIOS will jump out from looping and execute the normal shutdown process and power system Power LED Status BeepDescription Failure Coverage 1 BIOS ROM checksum in progress or failure BIOS Chip System board failure Covers BIOS corruption or ROM error 2 No RAM Detected No memory detected 3 Chipset E...

Страница 94: ...4 RAM Read Write failure Memory failure 5 RTC Power Fail COMS battery failure 6 Video BIOS Test Failure Video card failure 7 CPU Failure CPU ...

Страница 95: ...mory modules may be faulty or improperly seated Reinstall the memory modules and if necessary replace them DISK C FAILED INITIALIZATION The hard drive failed initialization Run the hard drive tests in the Dell Diagnostics DRIVE NOT READY The operation requires a hard drive in the bay before it can continue Install a hard drive in the hard drive bay ERROR READING PCMCIA CARD The computer cannot ide...

Страница 96: ...isk Drive tests in the Dell Diagnostics HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer If the problem persists try another drive Run the Hard Disk Drive tests in the Dell Diagnostics HARD DISK ...

Страница 97: ...YBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics KEYBOARD DATA LINE FAILURE For external keyboards check the cable connection Run the Keyboard Controller test in the Dell Diagnostics KEYBOARD STUCK KEY FAILURE For external key...

Страница 98: ...y seated Reinstall the memory modules and if necessary replace them NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted Contact Dell NO TIMER TICK INTERRUPT A chip on the system board may be malfunc...

Страница 99: ...o an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the program If the message reappears contact Dell TIME OF DAY CLOCK STOPPED The reserve battery that supports the system configuration settings may require recharging Connect your computer to an electrical outlet to charge the battery If the proble...

Страница 100: ...E DEVICE IS NOT READY Insert a disk into the drive and try again WARNING BATTERY IS CRITICALLY LOW The battery is running out of charge Replace the battery or connect the computer to an electrical outlet otherwise activate hibernate mode or shut down the computer ...

Страница 101: ...times for the same error CMOS checksum error Possible motherboard failure or RTC battery low CPU fan failure CPU fan has failed System fan failure System fan has failed Hard disk drive failure Possible hard disk drive failure during POST Hard disk drive read failure Possible hard disk drive failure during HDD boot test Keyboard failure Keyboard failure or loose cable If reseating the cable does no...

Страница 102: ... to connect the USB device or if the device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure ...

Страница 103: ...1 Visit support dell com 2 Verify your country or region in the Choose a Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you ...

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