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Troubleshooting

Enhanced Pre-Boot System Assessment — ePSA 

diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the 
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device 
groups allowing you to:

Run tests automatically or in an interactive mode

Repeat tests

Display or save test results

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

View status messages that inform you if tests are completed successfully

View error messages that inform you of problems encountered during testing

CAUTION: 

Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid 

results or error messages.

NOTE: 

Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal 

when the diagnostic tests are performed.

Running the ePSA diagnostics

Power-on the computer.

As the computer boots, press the F12 key as the Dell logo appears.

On the boot menu screen, select the 

Diagnostics

 option.

Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.

Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.

To run a diagnostic test on a specific device, press Esc and click 

Yes

 to stop the diagnostic test.

Select the device from the left pane and click 

Run Tests

.

If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.

Diagnostic LED

This section details the diagnostic features of the battery LED in a notebook.

Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specific blink pattern is followed by flashing a pattern of 
flashes in amber, followed by white. The pattern then repeats.

NOTE: 

The diagnostic pattern will consist of a two digit number being represented by a first group of LED blinks (1 through 9) in 

amber, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in white. This is 
then followed by a three second pause, with the LED off, before repeating over again. Each LED blink takes 0.5 seconds.

7

Troubleshooting

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Содержание Vostro 15-7570

Страница 1: ...Dell Vostro 15 7570 Owner s Manual Regulatory Model P71F Regulatory Type P71F001 ...

Страница 2: ...amage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 09 Rev A00 ...

Страница 3: ... along with the ports and connectors and also explains the function hot key combinations Topics Front open view Left view Right view Palmrest view Back view Bottom view Keyboards hot key definitions Front open view 1 Dual array microphones 2 Camera 1 Chassis 3 ...

Страница 4: ...ED status light Left view 1 Nobel Wedge lock slot 2 Power connector 3 Network connector 4 USB 3 1 Gen 1 port 5 SD card reader Right view 1 Headset Mic port 2 USB 3 1 Gen 1 port 3 USB 3 1 Gen 1 port 4 USB Type C port with Thunderbolt 3 5 HDMI port 6 VGA port 4 Chassis ...

Страница 5: ...Palmrest view 1 Power button Fingerprint reader 2 Keyboard 3 Palmrest 4 Touchpad Chassis 5 ...

Страница 6: ...Back view 1 Air vent 2 Air vent Bottom view 6 Chassis ...

Страница 7: ...e Fn F1 Speaker Mute Fn F2 Volume Down Fn F3 Volume Up Fn F4 Previous track Fn F5 Play Pause Fn F6 Next track Fn F8 Extend display Fn F9 Search Fn F10 Increase Keyboard Backlight Brightness Pressing this function cycles keyboard backlight to the next level in the sequence 50 100 off Fn F11 Decrease brightness Fn F12 Increase brightness Fn PrtScr Turn off on wireless Chassis 7 ...

Страница 8: ...ON To guard against electrical shock unplug your computer from the electrical outlet before performing Step 8 CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer 8 Remove any installed ExpressCards or Smart Cards from the appropriate slot...

Страница 9: ... To remove the base cover a Loosen the M2 5x2 3 5 captive screws that secure the base cover to the computer 1 b Pry the base cover from the edge 2 NOTE You may need a plastic scribe to pry the base cover from the edge 3 Lift the base cover away from the computer Removing and installing components 9 ...

Страница 10: ...cover to the computer 4 Follow the procedure in After working inside your computer Battery Removing the battery 1 Follow the procedure in Before working inside your computer 2 Remove the base cover 3 To remove the battery a Disconnect the battery cable from the connector on the system board 1 b Remove the M2x3L screws that secure the battery to the computer 2 10 Removing and installing components ...

Страница 11: ... the battery away from the computer Installing the battery 1 Insert the battery into the slot on the computer 2 Connect the battery cable to the connector on the battery Removing and installing components 11 ...

Страница 12: ... the coin cell battery a Disconnect the coin cell battery cable from the connector on the system board 1 b Pry the coin cell battery to release from the adhesive and lift it away from the system board 2 Installing the coin cell battery 1 Place the coin cell battery into the slot on the system board 2 Connect the coin cell battery cable to the connector on the system board 3 Install the a battery b...

Страница 13: ...the clips securing the memory module until the memory pops up 1 b Lift the memory module away from the connector 2 Installing the memory module 1 Insert the memory module into the memory module socket until the clips secure the memory module 2 Install the a battery b base cover 3 Follow the procedure in After working inside your computer Removing and installing components 13 ...

Страница 14: ...o disconnect the cable a Lift the latch and disconnect the hard drive cable from the computer 1 b Pry the hard drive cable to release from the adhesive 2 4 To remove the hard drive a Remove the M2 5x5L screws that secure the hard drive to the computer 1 b Lift the hard drive away from the computer 2 14 Removing and installing components ...

Страница 15: ...ard drive and on the system board 5 Install the a battery b base cover 6 Follow the procedure in After working inside your computer Solid State Drive optional Removing the M 2 Solid State Drive SSD 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the SSD a Remove the M3x3L screw that secures the SSD to the computer 1 b Slide and lift the...

Страница 16: ...se cover 4 Follow the procedure in After working inside your computer WLAN card Removing the WLAN card 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the WLAN card a Remove the M2x3L screw that secures the WLAN card to the computer 1 b Remove the tab that secures the WLAN cables 2 16 Removing and installing components ...

Страница 17: ... Card 3 Place the bracket and replace the M2x3L screw to secure it to the computer 4 Install the a battery b base cover 5 Follow the procedure in After working inside your computer Rear cover Removing the rear cover 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery 3 To remove the screws a Remove the M2x2L OD7 screws that secure the rear cover to the...

Страница 18: ...b Pry the rear cover from the edge 2 NOTE You may need a plastic scribe to pry the rear cover from the edge 4 Pry the edges of the rear cover using a plastic scribe 18 Removing and installing components ...

Страница 19: ...over from the computer Installing the rear cover 1 Press the edges of the rear cover until it clicks into place 2 Tighten the M2x2L OD7 screws to secure the rear cover to the computer Removing and installing components 19 ...

Страница 20: ... disconnect the cables a Disconnect the camera cable and unroute from the routing channel 1 2 b Disconnect the WLAN cable and unroute from the routing channel 3 4 4 Disconnect the eDP cable a Remove the screw M2x3 that secures the eDP bracket to the computer 1 b Lift the metal tab from the computer 2 c Disconnect the eDP cable from the computer 3 d Unroute the eDP cable from the routing channel 4 ...

Страница 21: ...t the Power LED and Keyboard backlight cable from the connector 1 b Disconnect the touchpad cable from the connector 2 c Remove the white adhesive tape and disconnect the keyboard cable from the connector 3 4 Removing and installing components 21 ...

Страница 22: ...6 Remove the M2 5xL6 19 screws that secure the back cover to the computer 22 Removing and installing components ...

Страница 23: ...7 Remove the M2L3 4 screws and turn over the system 1 2 8 Open the display assembly at 90 angle Removing and installing components 23 ...

Страница 24: ...9 To remove the back cover a Using a plastic scribe pry the edges of the plamrest 1 2 b Lift the plamrest away from the back cover 3 24 Removing and installing components ...

Страница 25: ...10 The component you are left with is the back cover Removing and installing components 25 ...

Страница 26: ...he eDP cable through the routing and connect the cable to the computer 6 Place the metal bracket and replace the M2x3 screw to secure the eDP to the computer 7 Route the camera and WLAN cables through the routing channel and connect the cable to the computer 8 Install the a battery b base cover 9 Follow the procedure in After working inside your computer Speaker Removing the speaker 1 Follow the p...

Страница 27: ...e speaker a Disconnect the speaker cable 1 b Unroute the cable from routing channel 2 3 4 4 Lift the speakers along with the speaker cable and remove it away from the back cover Removing and installing components 27 ...

Страница 28: ... the a back cover b rear cover c memory module d SSD card e battery f base cover 5 Follow the procedure in After working inside your computer System board Removing the system board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 3 Disconnect the following cable 28 Removing and installing componen...

Страница 29: ... screws that secure the metal tab on the system board 1 b Lift the metal tab that secures the power port on the system board 2 c Remove the M2 5xL5 2 screws that secure the metal tab on the system board 3 d Lift the metal tab that secures the Thunderbolt port on the system board 4 e Disconnect the speaker cable from the system board 5 Removing and installing components 29 ...

Страница 30: ...5 Remove the M2x3L 4 screws that secure the system fan to the system board 30 Removing and installing components ...

Страница 31: ...e system board 4 Connect the speaker cable to the system board 5 Place the metal on the Thunderbolt port and replace M2 5xL5 2 screws that secures on the system board 6 Place the metal on the power port and replace M2 5xL5 2 screw that secures on the system board 7 Connect the coin cell battery and hard drive cable to the connector on the system board 8 Connect the speaker cable to the system boar...

Страница 32: ...your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover g system board 3 To remove power connector port a Unroute the power connector port from the routing channel 1 b Remove the power connector port from the computer 2 32 Removing and installing components ...

Страница 33: ...r cover d memory module e SSD card f battery g base cover 4 Follow the procedure in After working inside your computer Heat sink Removing the heat sink assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 3 Disconnect the heat sink assembly cables from the system board 1 2 Removing and instal...

Страница 34: ... screws based on the numbering on the heat sink b Lift the heat sink assembly from the system board 2 5 The component you are left with is the heat sink assembly Installing the heat sink assembly 1 Replace the heat sink assembly on the system board 2 Replace the M2x3L 6 screws to secure the heat sink assembly to the system board 34 Removing and installing components ...

Страница 35: ...attery f base cover 6 Follow the procedure in After working inside your computer Touchpad Removing the touchpad 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 3 Remove the M2x2L 4 screws from the touchpad board and slide from the display assembly 1 2 4 Lift the touchpad from the display assembly...

Страница 36: ...cover 4 Follow the procedure in After working inside your computer LED board Removing the LED board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 3 To remove LED board a Lift the latch and disconnect the LED board cable 1 b Remove M2x3L screw that secures the LED board cable to the display asse...

Страница 37: ...play assembly 3 Connect the LED board cable to the display assembly 4 Install the a back cover b rear cover c memory module d SSD card e battery f base cover 5 Follow the procedure in After working inside your computer Power button board Removing the power button board 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery Removing and installing componen...

Страница 38: ...ft the latch and disconnect the power button board cable 1 b Peel of the power button board cable from the adhesive 2 4 To remove power button board a Remove the M2x3L 2 screws that secure the power button board 1 b Lift and remove the power button board 2 38 Removing and installing components ...

Страница 39: ...embly 3 Connect the power button board cable to the display assembly 4 Install the a back cover b rear cover c memory module d SSD card e battery f base cover 5 Follow the procedure in After working inside your computer Fingerprint reader Removing the fingerprint reader 1 Follow the procedure in Before working inside your computer 2 Remove the Removing and installing components 39 ...

Страница 40: ...the palm rest 2 c Lift the fingerprint reader away from the palm rest 3 Installing the fingerprint reader 1 Place the fingerprint reader into the slots on the palm rest 2 Replace the M2x2 2 screws that secure fingerprint reader on the display assembly 3 Install the a back cover b rear cover c memory module d SSD card e battery f base cover 4 Follow the procedure in After working inside your comput...

Страница 41: ...cover b battery c SSD card d memory module e rear cover f back cover g display hinge 3 Disconnect the following cables a power board cable b LED board cable c keyboard backlight cable d touchpad cable e keyboard cable 4 Remove the M1 6x2 2L 30 screws and lift the keyboard 1 2 Removing and installing components 41 ...

Страница 42: ...g the keyboard 1 Place the keyboard into the slots on the palm rest 2 Replace the M1 6x2 2L 30 screws that secure keyboard on the palm rest 3 Connect the following cable to the display assembly a power board cable 42 Removing and installing components ...

Страница 43: ...king inside your computer Display assembly Removing the display assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 3 To remove hinge bracket a Remove M2 5x5L 2 screws that secure the hinge bracket to the display assembly 1 b Lift the hinge bracket from the display assembly 2 Removing and in...

Страница 44: ...4 Slide and lift the display assembly 5 The component you are left with is the display assembly 44 Removing and installing components ...

Страница 45: ...e in After working inside your computer Palm rest Removing the palm rest assembly 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c coin cell battery d SSD card e memory module f hard drive g WLAN card h rear cover i back cover j touchpad k LED board l power button board m fingerprint reader n keyboard o display assembly p display hinge NOTE After ...

Страница 46: ...over j WLAN card k hard drive l memory module m SSD card n coin cell battery o battery p base cover 4 Follow the procedure in After working inside your computer Display bezel Removing the display bezel 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover 46 Removing and installing components ...

Страница 47: ... display assembly 3 Using a plastic scribe pry the edges to release the display bezel from the display assembly 1 2 4 Remove the display bezel from display assembly Removing and installing components 47 ...

Страница 48: ... card f battery g base cover 4 Follow the procedure in After working inside your computer Camera Removing the camera 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear cover f back cover g display assembly h display bezel 3 To remove the camera a Slide the camera from the display 1 b Disconnect the camera cable from t...

Страница 49: ...nstall the a display bezel b display assembly c back cover d rear cover e memory module f SSD card g battery h base cover 4 Follow the procedure in After working inside your computer Display hinges Removing the display hinge 1 Follow the procedure in Before working inside your computer 2 Remove the Removing and installing components 49 ...

Страница 50: ...ge to the display assembly 1 b Lift the display hinge away from the display assembly 2 Installing the display hinge 1 Place the display hinge cover on the display assembly 2 Tighten the M2 5x2 5L 8 screws to secure the display hinge cover to the display assembly 3 Install the a display bezel b display assembly c back cover d rear cover e memory module f SSD card 50 Removing and installing componen...

Страница 51: ...odule e rear cover f back cover g display assembly h display bezel i display hinge 3 Remove the M2x2 5L 4 screws that secure the display panel to the display assembly 1 and lift to turn over the display panel to access the eDP cable 2 4 To remove display panel a Remove the adhesive tape 1 b Lift the latch and disconnect the display cable from the connector on the display panel 2 c Lift the display...

Страница 52: ...cure the display panel to the display assembly 5 Install the a display bezel b display assembly c back cover d rear cover e memory module f SSD card g battery h base cover 6 Follow the procedure in After working inside your computer eDP cable Removing the eDP cable 1 Follow the procedure in Before working inside your computer 2 Remove the a base cover b battery c SSD card d memory module e rear co...

Страница 53: ...Installing the eDP cable 1 Place the eDP cable on the display panel 2 Route the eDP cable through the routing channel 3 Install the a display panel b display bezel c display assembly d back cover e rear cover f memory module g SSD card h battery i base cover 4 Follow the procedure in After working inside your computer Removing and installing components 53 ...

Страница 54: ...ssembly h display bezel i display hinge j display panel k camera l eDP cable 3 The display back cover assembly is the remaining component after removing all the components Installing the display back cover assembly 1 The display back cover assembly is the remaining component after removing all the components 2 Install the a eDP cable b camera c display panel d display bezel e display assembly 54 R...

Страница 55: ...f back cover g rear cover h memory module i SSD card j battery k base cover 3 Follow the procedure in After working inside your computer Removing and installing components 55 ...

Страница 56: ...wide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage How to check the status of AC Adapter in BIOS 1 Restart Power on your computer 2 At the first text on the screen or when the Dell logo appears tap F2 until the message Entering Setup appears 3 U...

Страница 57: ...abled as needed This feature provides added protection of data by preventing malicious removal or insertion of data through USB ports PCI Express 3 0 interface Offers up to 8 GT s for fast access to peripheral devices and networking with up to 16 PCI Express 3 0 ports configurable as x1 x2 and x4 depending on motherboard designs SATA Port Disable Enables individual SATA ports to be enabled or disa...

Страница 58: ...elow Key notch difference The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module Both notches are on the insertion edge but the notch location on the DDR4 is slightly different to prevent the module from being installed into an incompatible board or platform Figure 1 Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3 to accommoda...

Страница 59: ... faster computing hardware and ever greater bandwidth demands The USB 3 0 USB 3 1 Gen 1 finally has the answer to the consumers demands with a theoretically 10 times faster than its predecessor In a nutshell USB 3 1 Gen 1 features are as follows Higher transfer rates up to 5 Gbps Increased maximum bus power and increased device current draw to better accommodate power hungry devices New power mana...

Страница 60: ... Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience Where USB video was barely tolerable previously both from a maximum resolution latency and video compression perspective it s easy to imagine that with 5 10 times the bandwidth available USB video solutions should work that much better Single link DVI requires almost 2Gbps throughput Where 48...

Страница 61: ...have adapters that can output HDMI VGA DisplayPort or other types of connections from that single USB port USB Power Delivery The USB PD specification is also closely intertwined with USB Type C Currently smartphones tablets and other mobile devices often use a USB connection to charge A USB 2 0 connection provides up to 2 5 watts of power that ll charge your phone but that s about it A laptop mig...

Страница 62: ...e Digital Cinema systems used in many commercial movie theaters HDMI Micro Connector A new smaller connector for phones and other portable devices supporting video resolutions up to 1080p Automotive Connection System New cables and connectors for automotive video systems designed to meet the unique demands of the motoring environment while delivering true HD quality Advantages of HDMI Quality HDMI...

Страница 63: ...lake Pipelines 24 unified Core Speed 300 1150 Boost MHz The specified clock rates are only guidelines for the manufacturer and can be altered by them Memory Bus Width 64 128 bit Shared Memory Yes Technology 14 nm Features QuickSync DirectX DirectX 12 FL 12_1 NVIDIA GeForce GTX 1050 Graphics The Nvidia GTX 1050 is a mainstream GPU based on the Pascal architecture and was announced in January 2017 C...

Страница 64: ...DirectX 12_1 NVIDIA GeForce GTX 1050Ti Graphics The Nvidia GTX 1050 Tiis a mainstream GPU based on the Pascal architecture and was announced in January 2017 Contrary to the faster models the GTX 1050 Ti uses the GP107 chip Features The GP107 chip is manufactured in a 14 nm FinFET process at Samsung and offers a number of new features including support for DisplayPort 1 4 ready HDMI 2 0b HDR Simult...

Страница 65: ...GTX 1060 the laptop version offers the same amount of shader but slightly lower clock rates Features The GP106 chip is produced in 16nm FinFET at TSMC and offers a range of new features like DisplayPort 1 4 ready HDMI 2 0b HDR Simultaneous Multi Projection SMP and improved H 265 video de and encoding PlayReady 3 0 Power Consumption NVIDIA GeForce GTX 1060 Graphics can be found in several notebook ...

Страница 66: ...Specification NVIDIA GeForce GTX 1060 Shared Memory No Technology 16 nm Features Multi Projection G SYNC Vulkan Multi Monitor DirectX DirectX 12_1 66 Technology and components ...

Страница 67: ...e valid boot devices for the system Diagnostics and BIOS Setup options are also included in this menu The devices listed on the boot menu depend on the bootable devices in the system This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system Using the boot menu does not make any changes to the boot order stored in the BIOS The options a...

Страница 68: ...he Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM A Size DIMM B Size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processor L2 Cache Processor L3 Cache HT Capable and 64 Bit Technology Device Information Displays M 2 SATA ...

Страница 69: ...nable SMART Reporting USB Configuration This is an optional feature This field configures the integrated USB controller If Boot Support is enabled the system is allowed to boot any type of USB Mass Storage Devices HDD memory key floppy If USB port is enabled device attached to this port is enabled and available for OS If USB port is disabled the OS cannot see any device attached to this port The o...

Страница 70: ...els This field has an effect when the backlight is enabled selected by default Miscellaneous Devices Allows you to enable or disable the following devices Enable Camera selected by default Enable HardDrive Free Fall Protection selected by default Video screen options Option Description LCD Brightness Allows you to set the display brightness depending upon the power source On Battery 50 is default ...

Страница 71: ...rive passwords when the admin password is set Default setting Allow Non Admin Password Changes is selected Non Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set If disabled the setup options are locked by the admin password allow wireless switch changes UEFI Capsule Firmware Updates Allows you to enable or disable Thi...

Страница 72: ...s option is not selected by default Secure Boot screen options Option Description Secure Boot Enable This option enables or disables the Secure Boot feature Disabled Enabled Default setting Enabled Expert Key Management Allows you to manipulate the security key databases only if the system is in Custom Mode The Enable Custom Mode option is disabled by default The options are PK enabled by default ...

Страница 73: ... 64 MB 128 MB default Performance screen options Option Description Multi Core Support This field specifies whether the process has one or all cores enabled The performance of some applications improves with the additional cores All selected by default 1 2 3 Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature Enable Intel SpeedStep Default setting The option is enabled C St...

Страница 74: ...you to enable or disable the feature that powers on the computer from the Off state when triggered by a LAN signal Disabled Enabled LAN Only Advanced Battery Charge Configuration This option enables you to maximize the battery health By enabling this option your system uses the standard charging algorithm and other techniques during the non work hours to improve the battery health Primary Battery ...

Страница 75: ...eps The options are Minimal Thorough default Auto Extended BIOS POST Time Allows you to create an additional preboot delay The options are 0 seconds This option is enabled by default 5 seconds 10 seconds Full Screen Logo This option will display full screen logo if your image match screen resolution Enable Full Screen Logo Sign of Life Indication This option will allows system to indicate during P...

Страница 76: ...ystem firmware to previous revisions Data Wipe This field allows users to erase the data securely from all internal storage devices The following is list of devices affected Internal SATA HDD SSD Internal M 2 SATA SDD Internal M 2 PCIe SSD Internal eMMC BIOS Recovery This field allows you to recover from certain corrupted BIOS conditions from a recover file on the user primary hard drive or an ext...

Страница 77: ...ucts 4 Choose the Products category from the list NOTE Choose the appropriate category to reach the product page 5 Select your computer model and the Product Support page of your computer appears 6 Click Get drivers and click Drivers and Downloads The Drivers and Downloads section opens 7 Click Find it myself 8 Click BIOS to view the BIOS versions 9 Identify the latest BIOS file and click Download...

Страница 78: ...he system password that you entered earlier in the Confirm new password field and click OK 4 Press Esc and a message prompts you to save the changes 5 Press Y to save the changes The computer reboots Deleting or changing an existing system and or setup password Ensure that the Password Status is Unlocked in the System Setup before attempting to delete or change the existing System and or Setup pas...

Страница 79: ...or Memory Video Audio Communication Ports and connectors Display Keyboard Touchpad Camera Storage Battery AC adpter Physical dimension Environmental System information Feature Specification System Chipset Intel HM175 Processor Feature Specification Processor type Intel Kaby Lake H L1 cache Up to 32 KB cache depending on processor type L2 cache Up to 256 KB cache depending on processor type L3 cach...

Страница 80: ...R5 vRAM NVIDIA GeForce GTX 1060 Graphics with 6GB GDDR5 vRAM Audio Features Specification Integrated dual channel High Definition audio Communication Feature Specification Ethernet adapter network interface card capable of 10 100 1000 mb s communication Wireless WLAN options Qualcomm QCA9377 802 11ac Dual Band 1x1 Wireless Adapter Bluetooth 4 1 Intel Wireless AC 3165 1x1 802 11AC Wi Fi BT 4 2 LE W...

Страница 81: ...area X Y FHD 1920 x 1080 Maximum resolution FHD 1920 x 1080 Maximum Brightness 15 6 FHD Anti Glare LED backlit 220 nits Operating angle 0 closed to 135 Refresh rate 60 Hz Minimum viewing angles Horizontal FHD 80 80 80 80 Vertical FHD 80 80 80 80 Keyboard Features Specification Number of keys United States 82 keys United Kingdom 83 keys Japan 105 keys Layout QWERTY AZERTY Kanji Touchpad Features Sp...

Страница 82: ...rage 1 TB 5400 RPM HDD 2 5 7 mm 512 GB M 2 2230 PCIe NVMe SSD 500 GB 7200 RPM HDD 2 5 7 mm 256 GB M 2 2280 SATA SSD 256 GB M 2 2230 PCIe NVMe SSD 128 GB M 2 2280 SATA SSD Battery Features Specification Wattage 56 Whr 4 Cell Prismatic with ExpressCharge Type Li polymer Length 233 06 mm 9 170 inches Height 5 9 mm 0 232 inches Width 90 73 mm 3 572 inches Weight 250 00 g Voltage 15 2 VDC Life span 300...

Страница 83: ... 19 50 VDC Height 30 4 mm 1 2 inches Width 76 2 mm 3 0 inches Depth 154 9 mm 6 1 inches Weight 0 57 kg 1 25 lb Temperature range Operating 0 C to 40 C 32 F to 104 F Non Operating 40 C to 70 C 40 F to 158 F Physical dimension Feature Specification Weight pounds kilograms 5 86 lb 2 66 kg Dimensions Height inches mm Front 23 95 mm 0 94 inch Rear 24 95 mm 0 98 inch Width inches mm 389 0 mm 15 31 inch ...

Страница 84: ... Hz at 0 0002 G Hz Storage 5 to 500 Hz at 0 001 to 0 01 G Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 51 cm sec 20 in sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 127 cm sec 50 in sec Maximum Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft 84 System specifications ...

Страница 85: ...rivers Drivers can be downloaded from the Dell Support website Most of the device drivers are pre installed during the Windows installation process For best results Dell recommends installing the chipset driver utility first followed by the rest of the devices drivers software packages in any sequence Table 9 Device drivers Categories Driver Name Chipset Drivers Intel Chipset Intel Management Engi...

Страница 86: ...drivers are already installed in the laptop Table 10 Intel chipset drivers Before installation After installation Intel management engine interface Verify if the Intel management engine interface drivers are already installed in the laptop 86 Software ...

Страница 87: ...management engine interface Before installation After installation Intel Serial Input Output Verify if the Intel Serial I O driver is already installed in the system by referring to the illustration below Software 87 ...

Страница 88: ...k drivers are already installed in the laptop Table 13 Intel dynamic platform and thermal framework drivers Before installation After installation Intel software guard extensions There is no visible change in the Device Manager after the Software Guard Extensions driver is installed Before you can install this driver Intel Software Guard Extensions must be enabled in BIOS 88 Software ...

Страница 89: ...cs driver is already installed in the system by referring to the illustration below Table 15 Intel HD Graphics Before installation After installation Realtek audio driver Verify if the Realtek audio driver are already installed in the laptop Table 16 Realtek audio driver Before installation After installation Bluetooth drivers This platform supports a variety of Bluetooth drivers The following is ...

Страница 90: ...hernet controller drivers Before installation After installation RealTek card reader drivers Verify if the RealTek card reader drivers are already installed in the laptop Table 19 RealTek card reader drivers Before installation After installation Fingerprint Reader Verify if the Fingerprint Reader driver is already installed in the system by referring to the illustration below Table 20 Fingerprint...

Страница 91: ...mputer 2 As the computer boots press the F12 key as the Dell logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow key at the bottom left corner Diagnostics front page is displayed 5 Press the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the di...

Страница 92: ...3 4 BIOS recovery 2 recovery image found but invalid Battery status lights If the computer is connected to an electrical outlet the battery light operates as follows Alternately blinking amber light and white light An unauthenticated or unsupported non Dell AC adapter is attached to your laptop Alternately blinking amber light with steady white light Temporary battery failure with AC adapter prese...

Страница 93: ...erwrite Bypasses the docking MAC address so IT professionals can identify the user by the notebook Tablet MAC address and not the common address in the docking stations Dell Thunderbolt Dock TB16 and Dell Dock WD15 Dock firmware updates Ability to receive future enhancements or fixes from Dell Dell Thunderbolt Dock TB16 and Dell Dock WD15 LAN Cable detection WLAN WWAN is auto disabled when LAN is ...

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