Tablet locks up
Press and hold the power button for 11
seconds to perform a hard shut down.
Tablet is not responding or behaving
unexpectedly
•
Driver failure
•
Operating system failure
•
Virus/Malware
1. Shut down and restart your tablet.
2. Refresh the tablet.
3. Contact Dell’s support service. Go to
dell.com/support or dell.com/
contactdell.
Software or feature is not working as
expected
Restart your tablet. Software updates may
have been downloaded in the background.
Swipe from the right edge of the display to
access the Charms bar and touch
Settings
→
Power
→
Restart
to restart the
tablet.
Docking station not working as expected
•
Un-dock / Re-dock your tablet. If the
issue still continues, power cycle your
tablet on the dock.
•
Try to dock your tablet with another Dell
docking station (if available).
Touchscreen problem
Problems
Possible causes
Possible solutions
Touchscreen responds slowly or improperly
Protective cover prevents the tablet from
recognizing your inputs.
•
Shutdown and restart your tablet.
•
Gently wipe the display with a clean dry
cloth.
•
Remove any protective covers from the
touchscreen.
•
If the operating system is re-installed,
make sure all the drivers are installed.
Checking Your Wireless Network Card
You can check in
Device Manager
if your computer is equipped with a WLAN/WWAN card.
Windows 8
1. Click the
Desktop
Icon →
Computer
→
Open Control Panel
→
Device Manager
. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation. The Device Manager window appears.
2. Expand
Network Adapters
, the wireless network will be listed under network adapter if available.
Also depending on what you selected when you purchased your computer, the computer has a variety of configurations. To determine
your computer configuration, see one of the following:
•
Your order confirmation
•
Microsoft Windows Help and Support Center
•
Under Tools, click
My Computer Information
→
Find information about the hardware installed on this computer
.
To check your Mobile Broadband card in the Windows Help and Support Center:
1. Click
Start
→
Help and Support
→
Use Tools
to view your computer information and diagnose problems.
On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card installed in your computer as well
as other hardware components.
Network problem
Problems
Possible causes
Possible solutions
34
Troubleshooting
