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Troubleshooting

│

Universal Serial Bus (USB) specific problems

Common

symptoms

What you

experience

Possible solutions

USB interface is
not working

USB peripherals
are not working

• Check that your monitor is turned On.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Switch Off and then turn On the

monitor again.

• Reboot the computer.

• Some USB devices like external

portable HDD require higher electric
current; connect the device directly to
the computer system.

USB Type-C port
does not supply
power

USB peripherals
can not be charged

• Check that the connected device is

compliant with the USB-C
specification. The USB Type-C port
supports USB 3.1 and an output of
90 W.

• Check that you use the USB Type-C

cable shipped with your monitor.

Super Speed USB
3.0 interface is
slow

Super Speed USB
3.0 peripherals
working slowly or
not working at all

• Check that your computer is USB 3.0-

capable.

• Some computers have USB 3.0, USB

2.0, and USB 1.1 ports. Ensure that the
correct USB port is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Reboot the computer.

Содержание UltraSharp U3219Q

Страница 1: ...Dell UltraSharp U3219Q Monitor User s Guide Model U3219Q Regulatory model U3219Qb ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2018 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2018 09 Rev A00 ...

Страница 3: ...deo modes 15 Preset display modes 15 Electrical specifications 16 Physical characteristics 17 Environmental characteristics 18 Power management modes 18 Pin assignments 20 Plug and play capability 22 Universal Serial Bus USB interface 22 USB 3 0 upstream connector 23 USB 3 0 downstream connector 23 USB Type C connector 24 USB ports 24 LCD monitor quality and pixel policy 25 Maintenance guidelines ...

Страница 4: ...onal 34 Operating the monitor 35 Power on the monitor 35 Using the front panel controls 35 Front panel button 36 Using the On Screen Display OSD menu 37 Accessing the menu system 37 OSD warning message 52 Setting the maximum resolution 54 Using the tilt swivel and vertical extension 56 Tilt swivel 56 Vertical extension 57 Rotating the monitor 57 Rotate clockwise 58 Rotate counterclockwise 58 Adjus...

Страница 5: ... 5 Product specific problems 66 Universal Serial Bus USB specific problems 67 Appendix 69 FCC notices U S only and other regulatory information 69 Contact Dell 69 ...

Страница 6: ...t Dell technical support For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries NOTE If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand Monitor Stand riser Stand base ...

Страница 7: ...r cable varies by country DisplayPort cable USB Type C cable USB 3 1 Gen 2 USB 3 0 upstream cable enables the USB ports on the monitor Quick Setup Guide Factory calibration report Safety Environmental and Regulatory Information ...

Страница 8: ...s the bezel gap in multi monitor usage enabling easier setup with an elegant viewing experience Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Equipped with 2 USB upstream ports USB Type B and USB Type C and 4 USB downstream ports Plug and play capability if supported by your system On Screen Display OSD adjustments for ease o...

Страница 9: ...ut your monitor 9 Identifying parts and controls Front view Front panel controls Label Description 1 Function buttons For more information see Operating the monitor 2 Power On Off button with LED indicator ...

Страница 10: ...t 100 mm x 100 mm 2 Regulatory label Lists the regulatory approvals 3 Stand release button Releases stand from the monitor 4 Security lock slot Secures monitor with security lock security lock not included 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Cable management slot Use to organize cables by inserting them through the s...

Страница 11: ...or to the USB upstream port on the monitor and to your computer 2 USB downstream port with Power Charging Connect to charge your device About your monitor 11 Side view To avoid signal interference when a wireless USB device has been connected to a USB downstream port it is NOT recommended to connect any other USB devices to the adjacent port s ...

Страница 12: ...mputer with DisplayPort cable shipped with your monitor 5 USB Type C port Connect the USB Type C cable that came with your monitor to the computer or mobile device This port supports USB Power Delivery Data and DisplayPort video signal The USB 3 1 Type C port offers the fastest transfer rate and the alternate mode with DP 1 4 supports a maximum resolution of 3840 x 2160 at 60Hz PD 20V 4 5A PD 20V ...

Страница 13: ...ice NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer 9 USB downstream port with Power Charging Connect to charge your device Model U3219Q Screen type Active matrix TFT LCD Panel technology In Plane Switching Technology Aspect ratio 16 9 Viewable image Diagonal Width active area Height active area Total area ...

Страница 14: ... in devices 1 x USB Type C port 1 x USB 3 0 upstream port 4 x USB 3 0 downstream ports Ports and connectors 1 x DisplayPort version 1 4 HDCP 2 2 1 x HDMI port version 2 0 HDCP 2 2 1 x USB Type C port Alternate mode with DP 1 4 Power Delivery and USB 2 0 1 x USB 3 0 upstream port 2 x USB 3 0 downstream port 2 x USB with BC1 2 charging capability at 2A maximum Border width edge of monitor to active ...

Страница 15: ...Preset display modes Model U3219Q Model U3219Q Display mode Horizontal frequency kHz Vertical frequency Hz Pixel clock MHz Sync polarity Horizontal Vertical VESA 640 x 400 31 5 70 1 25 2 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 720 x 400 31 5 70 1 28 3 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 V...

Страница 16: ...h current 120 V 40 A Max at 0 C cold start 240 V 80 A Max at 0 C cold start Not supporting HDMI 2 0 optional specification including HDMI Ethernet Channel HEC Audio Return Channel ARC standard for 3D format and resolutions and standard for 4K digital cinema resolution HDR is supported but HBR3 is not supported DP 1 2 is supported VESA 1600 x 1200 75 0 60 0 162 0 VESA 1920 x 1080 67 5 60 0 148 5 VE...

Страница 17: ... 482 7 mm 19 01 inches Height compressed 437 6 mm 17 23 inches Width 268 0 mm 10 55 inches Depth 220 0 mm 8 66 inches Base 268 0 mm x 220 0 mm 10 55 inches x 8 66 inches Weight with packaging 13 3 kg 29 3 lb Weight with stand assembly and cables 9 6 kg 21 1 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 5 8 kg 12 8 lb Weight of stand assembly 3 5 kg 7 7 lb F...

Страница 18: ...torage 10 to 90 non condensing Shipping 10 to 90 non condensing Operating 5000 m 16404 ft maximum Non operating 12192 m 40000 ft maximum 784 76 BTU hour maximum 156 95 BTU hour typical Power management modes If you have VESA s DPM compliance display card or software installed on your computer the monitor can automatically reduce its power consumption when not in use This is referred to as Power Sa...

Страница 19: ...nsumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No...

Страница 20: ...nal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 Hot Plug Detect 19 Re PWR 20 3 3 V DP_PWR 20 About your monitor Pin assignments DisplayPort connector ...

Страница 21: ... 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT About your monitor 21 HDMI connector ...

Страница 22: ... about changing the monitor settings see Operating the monitor Universal Serial Bus USB interface This section gives you information about the USB ports that are available on the monitor Transfer speed Data rate Power consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is Super Speed USB 3 0 compatible ...

Страница 23: ...5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX About your monitor 23 USB 3 0 upstream connector USB 3 0 downstream connector Pin number 1 VCC 2 D 3 D 4 GND 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX 9 pin side of the connector 9 pin side of the connector ...

Страница 24: ... is BC1 2 compatible NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The USB ports on the monitor work only when the monitor is turned On or in power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality A1 GND B1 GND A2 TX1 B2 TX2 A3 TX1 B3 TX2 A4 VBUS B4 VBUS A5 CC B5 VCONN A6 D B6 A7 D B7 A8 S...

Страница 25: ...in the list below when unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using detergent of any ki...

Страница 26: ...re attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the ...

Страница 27: ...cover as shown to expose the VESA area for stand assembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Страница 28: ...28 Setting up the monitor 7 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling 8 Remove the cover from the monitor ...

Страница 29: ...onnect the power cable 2 Connect the DisplayPort HDMI or USB Type C cable from your monitor to the computer Connecting the DisplayPort DisplayPort to DisplayPort cable NOTE The default out of factory setting is DP1 4 DP1 2 is supported If the monitor fails to show any content after the DisplayPort cable is connected follow the procedures below to change the settings to DP1 1 Press any button excep...

Страница 30: ...s to show any content after the HDMI cable is connected follow the procedures below to change the settings from HDMI 2 0 to HDMI 1 4 Press any button except the button to activate the OSD menu Use the and buttons to highlight Input Source then use the button enter the submenu Use the and buttons to highlight HDMI Press and hold the button for approximately 10 seconds and the HDMI configuration mes...

Страница 31: ...e powered up or charged with the USB PD port of this monitor Connecting the USB 3 0 cable NOTE To prevent data damage or loss before changing USB upstream ports make sure that NO USB storage devices are in use by the computer connected to the monitor s USB upstream port After you have completed connecting the DisplayPort HDMI USB Type C cable follow the procedures below to connect the USB 3 0 cabl...

Страница 32: ...ect one computer b Connect two computers When connecting two computers to the monitor the monitor s USB downstream ports for the keyboard and mouse can be assigned to different input signals from the two computers by changing the USB Selection settings from the OSD menu See USB Select Switch for details 4 Turn On the monitor and the computer s If your monitor displays an image installation is comp...

Страница 33: ...removing the stand ensure that the monitor is placed on a soft clean surface NOTE The following instructions are applicable only for attaching the stand that was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press an...

Страница 34: ... 2 Remove the stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall For more information see the documentation that shipped with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weigh...

Страница 35: ...ontrol buttons on the front of the monitor to adjust settings The following table describes the front panel buttons Front panel button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes 2 Shortcut key Input Source Use this button to choose from a list of video signals that may be connected to your monitor ...

Страница 36: ...tems in the OSD menu 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previous menu 3 Menu Use the MENU button to launch the On Screen Display OSD See Accessing the menu system 4 Exit Use this button to exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The white light indicates the monitor is O...

Страница 37: ...ch the OSD menu and display the main menu 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the or or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the...

Страница 38: ...ress the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Smart HDR is activated Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference bet...

Страница 39: ...ing on the function allows you to scan for available input sources Auto Select for USB C Allows you to set Auto Select for USB C to Prompt for Multiple Inputs Always displays the Switch to USB C Video Input message for you to choose whether to switch or not Yes Always switch to USB C video input without asking when the USB Type C cable is connected No Never automatically switch to USB C video inpu...

Страница 40: ...lt preset mode ComfortView Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes WARNING The possible long term effects of blue light emission from the monitor may cause personal injury such as digital eye strain eye fatigue and damage to the eyes Using monitor for extended periods of time may also cause pain in parts of body such as neck arm back...

Страница 41: ...tes every two hours 4 Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks 5 Perform stretches to relieve tension in the neck arm back and shoulders during the breaks Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Color Temp Allows users to select the color temperature 5000K 5700...

Страница 42: ... shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 NOTE Hue adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 NOTE Saturation adjustment is available only when you...

Страница 43: ...brated is factory calibrated setting by default Uniformity Compensation adjusts different areas of the screen with respect to the center to achieve uniform brightness and color over the entire screen For optimal screen performance Brightness and Contrast for some preset modes Standard Color Temp will be disabled when Uniformity Compensation is activated NOTE User is advised to use factory default ...

Страница 44: ...top Suitable for using the monitor with a desktop computer Movie HDR Suitable for the playback of HDR video content Game HDR Suitable for playing HDR compatible games It displays more realistic scenes and makes the gaming experience immersive and entertaining Reference Compliant with the DisplayHDR 400 standard NOTE When the monitor is processing HDR content Preset Modes and Brightness will be dis...

Страница 45: ...BP This function brings up a window displaying image from another input source X X Sub Window Main Window USB Type C DP USB Type C DP HDMI HDMI NOTE The images under PBP will be displayed at the center of the screen not full screen ...

Страница 46: ...different video signals that may be connected to your monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Right Top Left Bottom Right or Bottom Left USB Select Switch Select to switch between the USB upstream sources in PIP PBP mode NOTE This option is available only when PIP PBP Mode is on Audio Allows you to set the audio source from ...

Страница 47: ...y when PIP PBP Mode is on USB Selection Allows you to set the USB upstream port for the input signals DP or HDMI thus the monitor s USB downstream port e g keyboard and mouse can be used by the current input signals when you connect a computer to either one of the upstream ports When you use only one upstream port the connected upstream port is active NOTE To prevent data damage or loss before cha...

Страница 48: ...d Chinese or Japanese Rotation Rotates the OSD by 90 degrees counter clockwise and anticounter clockwise You can adjust the menu according to your Display Rotation Transparency Select this option to change the menu transparency by pressing the and buttons min 0 max 100 Timer Sets the length of time the OSD will remain active after the last time you pressed a button Use or to adjust the slider in 1...

Страница 49: ...key Shortcut Key 2 Power Button LED Allows you to set the power LED indicator On or Off to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Personalization Reset all settings under the Persona...

Страница 50: ...splays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Off Enable this feature for best user experience and optimum performance of your monitor ...

Страница 51: ...ure by selecting On Firmware Displays the firmware version of your monitor Service Tag Displays the service tag of your monitor This string is required when you look for phone support check your warranty status update drivers on Dell s website etc Reset Others Reset all settings under the Others menu to the factory preset values Factory Reset Reset all settings to the factory preset values ...

Страница 52: ...rizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 3840 x 2160 NOTE The message may be slightly different according to the connected input signal You will see the following message before the DDC CI function is disabled When the monitor goes into power save mode the following message appears NOTE The message may be slightly different according to the connected i...

Страница 53: ...access to the OSD NOTE The message may be slightly different according to the connected input signal When Smart HDR is activated and you try to change the preset mode the following message appears If either USB Type C DisplayPort or HDMI input is selected and the corresponding cable is not connected a floating dialog box as shown below appears NOTE The message may be slightly different according t...

Страница 54: ...tings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 2160 4 Click Apply If you do not see 3840 x 2160 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest d...

Страница 55: ...00 P6000 etc For a full range of HDR capable Nvidia graphics cards refer to Nvidia website www nvidia com Driver that supports Full Screen Playback mode e g PC games UltraBluRay players HDR on Win 10 Redstone 2 OS 381 65 or later AMD HDR capable AMD graphics cards RX480 RX470 RX460 WX7100 WX5100 WX4100 etc For a full range of HDR capable AMD graphics cards refer to www amd com Check HDR driver sup...

Страница 56: ... was shipped with your monitor If you are attaching a stand that you purchased from any other source follow the set up instructions that were included with the stand Tilt swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is not installed at the factory when shipped ...

Страница 57: ...tically up to 150 mm The figure below illustrates how to extend the stand vertically Rotating the monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical extension and fully tilted up to avoid hitting the bottom edge of the monitor ...

Страница 58: ...ll computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Страница 59: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Страница 60: ...r screen remains dark run the monitor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white ...

Страница 61: ...oning properly Built in diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the sc...

Страница 62: ...reen abnormalities upon using the built in diagnostic tool the monitor is functioning properly Check the video card and computer Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions Common symptoms What you experience Possible solutions No Video Power LED off No picture Ensure that the video cable connecting t...

Страница 63: ...o Shaky Jittery Video Wavy picture or fine movement Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cycle power On Off Pixel that is permanently Off is a natural defect that can occur in LCD technology For more information on Dell Monitor Quality and Pixel Policy see Dell Support site at http www de...

Страница 64: ... Synchronization Problems Screen is scrambled or appears torn Reset the monitor to factory settings Perform monitor self test feature check to determine if the scrambled screen appears in self test mode Check for bent or broken pins in the video cable connector Restart the computer in the safe mode Safety Related Issues Visible signs of smoke or sparks Do not perform any troubleshooting steps Cont...

Страница 65: ...nu OSD depending on the application Adjust Gain Offset Hue Saturation value under Custom Color in Color menu OSD Change the Input Color Format to PC RGB or YPbPr in the Color menu OSD Run the built in diagnostics Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to tu...

Страница 66: ...monitor No Input Signal when user controls are pressed No picture the LED light is white Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The pict...

Страница 67: ...ice directly to the computer system USB Type C port does not supply power USB peripherals can not be charged Check that the connected device is compliant with the USB C specification The USB Type C port supports USB 3 1 and an output of 90 W Check that you use the USB Type C cable shipped with your monitor Super Speed USB 3 0 interface is slow Super Speed USB 3 0 peripherals working slowly or not ...

Страница 68: ...orking as the distance between itself and its receiver decreases Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wireless USB peripherals Use a USB extender cable to position the wireless USB receiver as far away as possible from the USB 3 0 port ...

Страница 69: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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