Troubleshooting
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19
level.
•
Make sure that
the caller has not
muted his/her
microphone.
•
Make sure that the
audio is routed to
the headset from
the Softphone and
verify the audio
settings on the
Softphone.
•
Make sure that
the headset is
correctly set up
in Windows audio
settings.
•
Make sure that
no settings in
Windows or other
applications
such as firewall,
anti-virus and
security programs
etc., prevent
connectivity with
the USB interface.
No audio in the
headset – Using a
media player on a
computer
Cannot hear sound
in the headset from a
media player
•
Make sure that
the headset is
connected to the
computer and is
powered up.
•
Make sure that the
speaker volume
on the headset
is set to an
appropriate level.