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  Troubleshooting

• 

Make sure that the 
USB port is not 
disabled.

• 

Try using another 
USB port.

• 

Try plugging the 
headset directly 
into one of the 
computer’s USB 
ports and NOT 
into a USB hub.

• 

Try using 
the headset 
on another 
computer.

• 

Make sure that 
no settings in 
Windows or other 
applications 
such as firewall, 
anti-virus and 
security programs 
etc. prevent 
connectivity with 
the USB interface.

No audio in the 
headset – Using 
with Softphone on a 
computer

Cannot hear sound 
in the headset from 
Softphone

• 

Make sure that 
the headset 
is connected 
properly and 
powered up.

• 

Make sure that the 
speaker volume is 
appropriately set 
on the headset.

• 

Make sure that 
the speaker is not 
muted on the 
softphone and 
volume is set to 
the appropriate

Содержание UC300

Страница 1: ...Dell Pro Stereo Headset UC300 User s Guide Regulatory model HSC011 ...

Страница 2: ...he customs and export laws and regulations of the country in which the products are manufactured and or received Customer agrees to abide by those laws and regulations Further under U S law the products may not be sold leased or otherwise transferred to restricted end users or to restricted countries In addition the products may not be sold leased or otherwise transferred to or utilized by an end ...

Страница 3: ... 6 Compatible with Desktop and Mobile Computers 6 Package Contents 7 Identifying Parts and Controls 8 Headset 8 Call Control Unit 9 Setting Up Your Headset 10 Plug Your Headset into Your Computer 10 Configure the Headset on Your Computer 11 Configuration for Microsoft MS Lync 11 Configuration for Other Softphones e g Skype for Microsoft MS Lync 11 Configuration to Listen to Music 12 Adjusting the ...

Страница 4: ...Symptoms 17 Specifications 24 General 24 Physical Characteristics 24 Environmental 24 Statutory Information 25 Warranty 25 Limited Warranty and Return Policies 25 For U S customers 25 For European Middle Eastern and African customers 25 For non U S customers 25 Regulatory 26 Regulatory Information 26 Agency approval 26 ...

Страница 5: ...peaker Chambers The Dell Pro Stereo Headset UC300 headset offers adjustable speaker chambers for optimal coupling to the ear Microphone with a Superior Noise Reduction Feature The microphone comes with a noise reduction feature to decrease background noise Flexible Boom Arm Tip The flexible boom arm tip ensures ideal microphone placement to decrease background noise Intuitive Call Control Unit The...

Страница 6: ...imizing the time you need to spend on installation The plug and play connectivity makes it easy to get started Simply connect the headset to the computer and it is ready to use Compatible with Desktop and Mobile Computers The Dell Pro Stereo Headset UC300 can be used with any computer that has a USB port Thus you can enjoy hands free calls from your desktop PC laptop or tablet of choice ...

Страница 7: ...ckage Contents Your headset is shipped with the components shown below NOTE The documents shipped with the headset may vary based on your region 1 3 2 4 1 Headset 3 Travel pouch 2 Quick Start Guide 4 Warning and Declaration ...

Страница 8: ...Identifying Parts and Controls Headset 1 2 4 3 6 7 8 1 Soft leatherette padding 5 USB plug 2 Leatherette ear cushions 6 Noise cancelling microphone 3 Adjustable speaker chambers 7 Flexible boom arm tip 4 Call control unit 8 Speakers 5 ...

Страница 9: ...Identifying Parts and Controls 9 Call Control Unit 1 2 3 4 5 1 Mute button 4 Phone button 2 Mute red LED 5 Phone green LED 3 Volume buttons ...

Страница 10: ...10 Setting Up Your Headset Setting Up Your Headset Plug Your Headset into Your Computer Plug the headset into a USB port on your computer ...

Страница 11: ...osoft MS Lync The Dell Pro Stereo Headset UC300 is also certified and optimized for the leading Unified Communications platforms However you have to install the Jabra PC Suite software application on your computer to be able to use the call control unit functionalities 1 Connect the headset to your computer via USB 2 Download the latest release of Jabra PC Suite at http www jabra com support jabra...

Страница 12: ...our headset to listen to music from your computer the headset has to be selected as the default playback device in Windows Audio Settings 1 Access the Windows Audio Settings by right clicking on the speaker icon on the Windows toolbar For Windows 7 and 8 For Windows XP ...

Страница 13: ...Setting Up Your Headset 13 2 Set the Headset Earphone Jabra UC Voice 550a MS as the Default Playback Device For Windows XP For Windows 7 and 8 ...

Страница 14: ...tting Up Your Headset Adjusting the Headset Adjust the headband to get the optimal fit for your headset Adjust the headset boom arm to have the microphone around 2 centimeters cm away from the mouth 2 cm 3 4 ...

Страница 15: ... one of the following 1 Accept the call on the softphone 2 Press the Phone button on the headset as shown below Please note that the LED on top of the Phone button glows green during an ongoing call on the headset End an Incoming Call on the Computer Perform one of the following actions to terminate the call 1 Press the end call button on your Softphone 2 Press the Phone button on the headset as s...

Страница 16: ...lume Press to increase the volume level and to decrease the volume as shown below Muting Unmuting a Call Press the mute button to mute and un mute the microphone as shown below Whenever the microphone is muted a red LED glows indicating that the microphone is muted and whenever the microphone is un muted the red LED stops glowing ...

Страница 17: ... LEDs on the call control unit are not glowing after connection Make sure that the computer is powered up Make sure that the headset is plugged into the computer through a USB port Try using another USB port Try plugging the headset directly into one of the computer s USB ports and NOT into a USB hub Try using the headset on another computer Computer cannot detect the headset Cannot be detected by...

Страница 18: ...ndows or other applications such as firewall anti virus and security programs etc prevent connectivity with the USB interface No audio in the headset Using with Softphone on a computer Cannot hear sound in the headset from Softphone Make sure that the headset is connected properly and powered up Make sure that the speaker volume is appropriately set on the headset Make sure that the speaker is not...

Страница 19: ...in Windows audio settings Make sure that no settings in Windows or other applications such as firewall anti virus and security programs etc prevent connectivity with the USB interface No audio in the headset Using a media player on a computer Cannot hear sound in the headset from a media player Make sure that the headset is connected to the computer and is powered up Make sure that the speaker vol...

Страница 20: ...headset The sound is not clear Make sure that the speaker volume is set to an appropriate level on the Windows Softphone and media player audio settings Make sure that the person on the other end has set the transmit volume to the appropriate level Make sure that the person on the other end if using a headset has positioned his her microphone properly close enough to the mouth approximately 2 cm l...

Страница 21: ...Make sure that audio is routed to the headset Jabra UC VOICE 550a MS from the Softphone and verify the audio settings on the Softphone Make sure that the headset is correctly set up in Windows audio settings Make sure that the caller has not muted his her speaker and that it is set to an appropriate level No microphone audio from headset Using voice recording application on a computer Microphone d...

Страница 22: ...on on the other end cannot hear you clearly Make sure that the microphone volume is set to the appropriate level in the Softphone audio settings Make sure that the microphone volume is set to the appropriate level in the Windows audio settings Make sure that the microphone is close enough to the mouth approximately 2 cm less than 1 inch Make sure that the person on the other end has set the speake...

Страница 23: ...l Make sure that the Jabra PC Suite is installed on the computer Download the latest release of Jabra PC Suite and follow the installation guide at the following link http www jabra com support jabra pc suite jabra pc suite guide Open the application called Jabra Device Service and select the Preferences tab Make sure that Pause Windows Media Player when a call is initiated is selected ...

Страница 24: ...stems Windows XP 7 32 and or 64 bit 8 and 8 1 Physical Characteristics Weight 110 g without packaging Dimension Headset 190 mm x 150 mm Controller 62 mm x 21 mm Cord length PC to USB 1 5 m USB to headset 1 2 m Washable item None general cleaning with damp cloth Environmental Operating temperature 10 to 60 C Operating humidity 90 relative humidity Storage temperature 20 to 85 C ...

Страница 25: ...er contract terms Dell may also provide an additional hardware warranty full details of the Dell end user contract and warranty terms can be found by going to http www dell com selecting your country from the list at the bottom of the home page and then clicking the terms and conditions link for the end user terms or the support link for the warranty terms For non U S customers Dell branded produc...

Страница 26: ... cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or re...

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