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Troubleshooting: Dell™ TrueMobile™
1180 PC Card User's Guide

Cannot connect to the network

Performance and connectivity problems

Getting help

Cannot connect to the network

If your Dell™ TrueMobile™ 1180 wireless device appears to be functioning properly but you cannot connect to the
network, the problem may be that there is a mismatch between the

Network name (SSID)

and

Wireless network key

(WEP)

settings in your Wireless Network Properties and the name and WEP key of the network you are trying to connect

to. As explained in

Completing the setup

, the network name and WEP key are case sensitive. Verify that the spelling and

case of these parameters are correct and that the settings are exactly the same on all computers on the network.

If you have verified that the spelling and case of these parameters are correct and that the settings are exactly the same
on all computers on the network and you are still unable to connect to the network, see

Performance and connectivity

problems

.

Performance and connectivity problems

Problem or symptom

Possible solution

The computers seem to be
communicating, but they do
not appear in the

My

Computer

window or in the

My Network Places

window.

Windows 2000 environment

Windows XP environment

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Содержание TrueMobile 1180

Страница 1: ...s document in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden The trademarks Dell Latitude Inspiron the DELL logo and TrueMobile are trademarks of Dell Computer Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Other trademarks and trade names may be used in this document to refer to either the entities clai...

Страница 2: ...er your Dell TrueMobile 1180 internal 802 11b PC Card detects certain wireless networks that are within range Before you can connect to these and other wireless networks you must configure a profile for each network using the information you obtained from your network administrator Instructions for configuring a network profile are provided in Completing the setup WEP is a security protocol for wi...

Страница 3: ...Back to top Back to Contents Please read copyright and trademark information ...

Страница 4: ...omputer with the Dell TrueMobile 1180 internal 802 11b PC Card already installed and set up at the factory follow the network profile configuration instructions provided below If this is not the case first verify that the Dell TrueMobile 1180 card has been properly installed in your computer according to the installation instructions Then proceed with the following instructions for configuring you...

Страница 5: ... or not the network is listed and whether or not the network requires a WEP key check with your network administrator to see if a WEP key is required NOTE Both the network name and the network key are case sensitive Configuring a profile for a listed network that does not require a WEP key Configuring a profile for a listed network that requires a WEP key Configuring a profile for a network that i...

Страница 6: ... The network name and icon appear at the top of the Preferred networks list Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 7: ...Configuring a profile for a listed network that requires a WEP key Windows 2000 environment 1 After opening the utility select the network from the Available networks list and click Configure ...

Страница 8: ...vided for me automatically box 4 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 5 Click OK ...

Страница 9: ... Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 10: ...Configuring a profile for a network that is not listed and does not require a WEP key Windows 2000 environment 1 After opening the utility click Add ...

Страница 11: ...2 Type the network name in the Network name SSID box 3 Click OK ...

Страница 12: ...t Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 13: ...Configuring a profile for a network that is not listed and requires a WEP key Windows 2000 environment 1 After opening the utility click Add ...

Страница 14: ... 4 Clear the The key is provided for me automatically box 5 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 6 Click OK ...

Страница 15: ...t Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 16: ...ation instructions provided below If this is not the case first verify that the Dell TrueMobile 1180 card has been properly installed in your computer according to the installation instructions Then proceed with the following instructions for configuring your network profiles The instructions explain how to open the utility and how to use it to configure a network profile NOTE For more information...

Страница 17: ...dows to configure my wireless network settings box is selected If it is not select it You can configure a network profile for networks that are listed in the Available networks list as well as those that are not listed When you have completed configuring a network profile the network name and icon appear at the top of the Preferred networks list Your computer automatically connects to the network ...

Страница 18: ...t does not require a WEP key Windows XP environment 1 After opening the utility select the network from the Available networks list and click Configure 2 Click OK in the Wireless Network Properties box 3 The network name and icon appear at the top of the Preferred networks list Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you s...

Страница 19: ...Configuring a profile for a listed network that requires a WEP key Windows XP environment 1 After opening the utility select the network from the Available networks list and click Configure ...

Страница 20: ...r the The key is provided for me automatically box 4 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 5 Click OK ...

Страница 21: ... Wait up to one minute for the network connection to be made Your computer is connected to the selected network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 22: ...Configuring a profile for a network that is not listed and does not require a WEP key Windows XP environment 1 After opening the utility click Add ...

Страница 23: ...2 Type the network name in the Network name SSID box 3 Click OK ...

Страница 24: ...t Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 25: ...Configuring a profile for a network that is not listed and requires a WEP key Windows XP environment 1 After opening the utility click Add ...

Страница 26: ... 4 Clear the The key is provided for me automatically box 5 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 6 Click OK ...

Страница 27: ...t Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network If the bubble does not appear try to access a Web page to verify that you are connected to the Internet ...

Страница 28: ...Back to top Back to Contents Please read copyright and trademark information ...

Страница 29: ...Mobile 1180 wireless utility starts automatically every time you start your computer When the system startup process is complete the utility icon appears in the system tray of the Windows task bar at the bottom right of your screen If the utility icon is not in the system tray you can have it appear by selecting Show wireless configuration icon in systray from the Wireless Networks tab in the Wire...

Страница 30: ...you are looking at the Category View of Control Panel click Switch to Classic View If you are looking at the Classic View of Control Panel go to the next step 3 Double click the Network Connections icon 4 Right click Dell TrueMobile 1180 Internal 802 11b PC Card in the LAN or High Speed Internet area and click Properties ...

Страница 31: ...ew network to the list of preferred networks in the Windows 2000 environment first check to see if the new network is listed in the Available networks list of the Wireless Networks tab of the utility If it is follow the applicable instructions below according to which operating system your computer is running and whether or not the network requires a WEP key See Configuring a profile for a listed ...

Страница 32: ...ofile for a network that is not listed and does not require a WEP key Windows 2000 environment in Completing the setup See Configuring a profile for a network that is not listed and requires a WEP key Windows 2000 environment in Completing the setup See Configuring a profile for a network that is not listed and does not require a WEP key Windows XP environment in Completing the setup See Configuri...

Страница 33: ...you are looking at the Category View of Control Panel click Switch to Classic View If you are looking at the Classic View of Control Panel go to the next step c Double click the Network Connections icon d Double click Dell TrueMobile 1180 Internal 802 11b PC Card in the LAN or High Speed Internet area 2 Click the Link Status tab in the Wireless Configuration box ...

Страница 34: ...ility icon and is indicated verbally by the description in this case Excellent Three vertical green bars indicate that the signal strength is very good or excellent Two vertical green bars indicate that the signal is good Two vertical yellow bars indicate that the signal strength is marginal Suggested action Move closer to the access point ...

Страница 35: ...d click Enable Radio These graphical link status indicators are also shown on the TrueMobile 1180 Wireless Utility icon in the system tray The verbal description of the signal strength appears when you hover the cursor over the icon If the signal strength indications are anything other than very good or excellent you should take the appropriate suggested action Viewing or modifying the wireless ne...

Страница 36: ...4 From the Wireless Network Properties box you can enable or disable WEP data encryption and change the network name and network key see the Completing the setup section for instructions ...

Страница 37: ...f you are looking at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Right click Dell TrueMobile 1180 Internal 802 11b PC Card in the LAN or High Speed Internet area and click Properties 2 If it is not already on top click the Wireless Networks tab 3 Select the network from the Preferred networks list and click Properties ...

Страница 38: ...4 5 From the Wireless Networks Properties box you can enable or disable WEP data encryption and change the network name and the network key see the Completing the setup section for instructions ...

Страница 39: ...0 wireless utility is open Select one of your desktop computers to serve as the host computer all other computers are called clients The host computer must be running either the Windows 2000 or Windows XP operating system The host computer is the only computer that connects directly to the Internet Dell recommends that the host computer be the desktop computer having the fastest microprocessor and...

Страница 40: ...ng a cable or DSL modem double click Local Area Connection 6 In the Local Area Connection Status box click Properties 7 Click the Sharing tab and select Enable Internet Connection Sharing for this connection 8 Click OK Adding an ad hoc network You can add an ad hoc network for peer to peer communicating that either requires a WEP key or does not Instructions for adding and configuring an ad hoc ne...

Страница 41: ...4 Type the network name in the Network name SSID box 5 Select the This is a computer to computer ad hoc network wireless access points are not used box 6 Click OK ...

Страница 42: ...7 Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a bubble on top of the icon for that network ...

Страница 43: ...he Preferred networks list open the TrueMobile 1180 wireless utility a From the desktop click the Start button point to Settings and click Control Panel b Double click the TrueMobile 1180 Wireless Utility icon 2 If the Wireless Networks tab is not already on top click the Wireless Networks tab 3 Click Add ...

Страница 44: ...lly box 7 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 8 Select the This is a computer to computer ad hoc network wireless access points are not used box 9 Click OK ...

Страница 45: ...10 Wait up to one minute for the network connection to be made Your computer is connected to the added network when you see a blue bubble on top of the icon for that network ...

Страница 46: ...u are looking at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Right click Dell TrueMobile 1180 Internal 802 11b PC Card in the LAN or High Speed Internet area and click Properties 2 If the Wireless Networks tab is not already on top click the Wireless Networks tab 3 Verify that the Use Windows to configure my wireless network setting...

Страница 47: ...5 Type the network name in the Network name SSID box 6 Select the This is a computer to computer ad hoc network wireless access points are not used box 7 Click OK ...

Страница 48: ...ess utility a From the desktop click the Start button and click Control Panel If you are looking at the Category View of Control Panel click Switch to Classic View b Double click the Network Connections icon c Right click Dell TrueMobile 1180 Internal 802 11b PC Card in the LAN or High Speed Internet area and click Properties 2 If the Wireless Networks tab is not already on top click the Wireless ...

Страница 49: ...lly box 8 Type the network key in the Network key box NOTE You do not need to select the Key format or the Key length before typing the network key These settings automatically change to the appropriate setting as you type the network key 9 Select the This is a computer to computer ad hoc network wireless access points are not used box 10 Click OK ...

Страница 50: ...e on top of the icon for that network Disabling the radio To disable the radio on your Dell TrueMobile 1180 internal 802 11b PC Card right click the TrueMobile 1180 Wireless Utility icon in the system tray and click Disable Radio To enable the radio right click the TrueMobile 1180 Wireless Utility icon and click Enable Radio Diagnostics ...

Страница 51: ...Mobile 1180 wireless utility a From the desktop click the Start button point to Settings and click Control Panel b Double click the TrueMobile 1180 Wireless Utility icon 2 Click the Diagnostics tab 3 To see a description of the test click each test and look in the Status area 4 All tests are selected by default To run an individual test or some but not all of the tests clear the check box for thos...

Страница 52: ...at the Category View of Control Panel click Switch to Classic View b Double click the TrueMobile 1180 Wireless Utility icon 2 Click the Diagnostics tab 3 To see a description of the test click each test and look in the Status area 4 All tests are selected by default To run an individual test or some but not all of the tests clear the check box for those tests that you do not want to run 5 Click Ru...

Страница 53: ...6 If your Dell TrueMobile 1180 internal 802 11b PC Card fails any of the diagnostics tests see the Troubleshooting section Back to top Back to Contents Please read copyright and trademark information ...

Страница 54: ...o As explained in Completing the setup the network name and WEP key are case sensitive Verify that the spelling and case of these parameters are correct and that the settings are exactly the same on all computers on the network If you have verified that the spelling and case of these parameters are correct and that the settings are exactly the same on all computers on the network and you are still...

Страница 55: ...ted If the check box is cleared select it If this item is not present click Install In the Select Network Component Type box select Service and click Add In the Select Network Service box select File and Printer Sharing for Microsoft Networks and click OK Close the Wireless Network Connection Properties box 6 Close the Network Connections window Data transfer is sometimes very slow Microwave ovens...

Страница 56: ...work connections You need to either disconnect the Ethernet cable from your docking station or disable the radio on your PC Card To disable the radio on your PC Card right click on the Dell TrueMobile 1180 utility icon icon in the system tray and click Disable Radio NOTE The radio is not automatically enabled when you computer next starts To enable the radio right click on the Dell TrueMobile 1180...

Страница 57: ...characteristics Radio characteristics Physical characteristics Form factor PCMCIA CardBus Dimensions length width 110x54x6 mm Temperature and humidity limitations Operating 0 to 85 C 95 maximum no condensation allowed Storage 20 to 85 C 95 maximum no condensation allowed Power characteristics Doze mode 100 mA Receive mode 220 mA Transmit mode 330 mA Power supply 3 3 V ...

Страница 58: ...rd uses an automatic transmit rate select mechanism Radio characteristics Table 1 RF radio frequency band 2 4 GHz 2400 2500 MHz Modulation technique Direct sequence spread spectrum CCK for high and medium transmit rate DQPSK for standard transmit rate DBPSK for low transmit rate Spreading 11 Chip Barker sequence Bit error rate BER Better than 10 5 Nominal output power 15 dBm Table 2 Range at vario...

Страница 59: ...ls 2 Range is also affected by obstacles in the signal path of the radio that may either absorb or reflect the radio signal 3 In open office environments the absence of physical obstructions between antennas improves the range because there is a clear line of sight 4 A semi open office environment is one in which the work area is divided by short walls that are above the level of the desk top ante...

Страница 60: ...reless device operates within the guidelines found in radio frequency safety standards and recommendations These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of the Dell TrueMobile 1...

Страница 61: ...Conformity This equipment complies with the essential requirements of the European Union directive 1999 5 EC Cet équipement est conforme aux principales caractéristiques définies dans la Directive européenne RTTE 1999 5 CE Die Geräte erfüllen die grundlegenden Anforderungen der RTTE Richtlinie 1999 5 EG Questa apparecchiatura è conforme ai requisiti essenziali della Direttiva Europea R TTE 1999 5 ...

Страница 62: ...band Maximum authorized power indoors is 100 mW Maximum authorized power outdoors is 10 mW Departments in which the use of the 2400 2483 5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Cher 68 Haut Rhin 05 Hautes Alpes 42 Loire 70 Haute Saône 08 Ardennes ...

Страница 63: ...rotection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with the instructions the equipment may cause harmful interference to radio communications There is no guarantee however that such interference will not occur in a particular installation If this equipment...

Страница 64: ...Back to the top Back to Contents Please read copyright and trademark information ...

Страница 65: ... phase shift keying DQPSK differential quadrature phase shift keying A compression technique that transmits only the differences between the values of the phase of the sine wave rather than the full absolute value DSSS direct sequence spread spectrum A type of radio technology Dynamic Host Configuration Protocol DHCP A mechanism for allocating IP addresses dynamically so that addresses can be reus...

Страница 66: ... Set Identifier SSID A value that controls access to a wireless network The SSID for your wireless network card must match the SSID for any access point that you want to connect with If the value does not match you are not granted access to the network You can have up to three SSIDs Each SSID can be up to 32 characters long and is case sensitive Wired Equivalent Privacy WEP A form of data encrypti...

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