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Solving Problems

This section provides troubleshooting

information for your computer. If you cannot

solve your problem using the following

guidelines, see “Using Support Tools” on

page 36 or “Contacting Dell” on page 57.

Beep Codes

Your computer might emit a series of beeps

during start‑up if there are errors or problems.

This series of beeps, called a beep code,

identifies a problem. Write down the beep code

and contact Dell (see “Contacting Dell” on

page 57).

Beep Code Possible Problem

One

Possible system board failure —

BIOS ROM checksum failure

Two

No RAM detected

NOTE:

If you installed or

replaced the memory module,

ensure that the memory module

is seated properly.

Three

Possible system board failure —

Chipset error

Four

RAM read/write failure

Five

Real Time Clock failure

Six

Video card or chip failure

Содержание Studio XPS 0KM04CA00

Страница 1: ...SETUP GUIDE ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory model D03M series Regulatory type D03M002 SETUP GUIDE ...

Страница 4: ...itten permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo YOURS IS HERE Solution Station Studio XPS and DellConnect are trademarks of Dell Inc AMD AMD Athlon and AMD Phenom are trademarks of Advanced Micro Devices Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United Sta...

Страница 5: ...Recommended 14 Connect to the Internet Optional 15 Using Your Studio XPS Desktop 18 Front View Features 18 Back View Features 20 Back Panel Connectors 22 Top View Features 24 Software Features 26 Dell Dock 27 Dell DataSafe Online Backup 28 Solving Problems 29 Beep Codes 29 Network Problems 30 Power Problems 31 Memory Problems 32 Lockups and Software Problems 33 Using Support Tools 36 Dell Support ...

Страница 6: ... Customer Service 52 DellConnect 52 Online Services 52 Automated Order Status Service 53 Product Information 54 Returning Items for Repair Under Warranty or for Credit 54 Before You Call 56 Contacting Dell 57 Finding More Information and Resources 58 Specifications 60 Appendix 66 Macrovision Product Notice 66 Information for NOM or Official Mexican Standard only for Mexico 67 Index 68 ...

Страница 7: ...WARNING Before you begin any of the procedures in this section read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulatory_compliance Setting Up Your Studio XPS Desktop ...

Страница 8: ...6 Setting Up Your Studio XPS Desktop Lifting Your Computer To ensure safety and to avoid any damage to your computer lift it by holding the lift points in the front and back of your computer ...

Страница 9: ...ion and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on ...

Страница 10: ...you can purchase the DVI to VGA adapter HDMI to DVI adapter and additional HDMI or DVI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display See the following table to identify the connectors on your computer and display NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer ...

Страница 11: ...9 Setting Up Your Studio XPS Desktop Connection Type Computer Cable Display DVI to DVI DVI cable DVI to VGA DVI to VGA adapter VGA cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Страница 12: ...10 Setting Up Your Studio XPS Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer ...

Страница 13: ...t it now NOTE Use only an Ethernet cable to connect to the network connector RJ45 connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back ...

Страница 14: ...12 Setting Up Your Studio XPS Desktop Connect the Power Cable Press the Power Button ...

Страница 15: ...everal procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE It is recommended that you download and install the latest BIOS and drivers for your computer available at support dell com...

Страница 16: ...ware drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media Ensure that the computer is turned on 1 Ins...

Страница 17: ...ne at www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone line to the external USB modem optional and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet conne...

Страница 18: ... the search box type 3 network and then click Network and Sharing Center Connect to a network Follow the instructions on the screen to 4 complete the setup Setting Up Your Internet Connection ISPs and ISP offerings vary by country Contact your ISP for offerings available in your country If you cannot connect to the Internet but have successfully connected in the past the ISP might have a service o...

Страница 19: ...box type 3 network and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup ...

Страница 20: ...18 Using Your Studio XPS Desktop This section provides information about the features available on your Studio XPS desktop Front View Features 9 7 8 2 3 5 6 4 1 ...

Страница 21: ...5 FlexBay slot Can support a Media Card Reader or an additional hard drive 6 FlexBay cover Covers the FlexBay slot 7 USB 2 0 connectors 2 Connect to USB devices that are connected occasionally such as memory keys digital cameras and MP3 players 8 Optical drive eject buttons 2 Press the marked portion on the lower end of the button to eject the disc tray 9 Hard drive activity light Turns on when th...

Страница 22: ...20 Using Your Studio XPS Desktop Back View Features 2 3 4 5 6 1 ...

Страница 23: ... connectors Connect USB audio video and other devices to the appropriate connectors 4 Expansion card slots Provide access to connectors on any installed PCI and PCI Express cards 5 Security cable slot Attaches a commercially available security cable to your computer NOTE Before you buy a security cable ensure that it fits into the security cable slot on your computer 6 Padlock rings Attach a stand...

Страница 24: ... an audio signal without going through an analog audio conversion process 2 HDMI connector Connects to a TV for both audio and video signals NOTE For a monitor without built in speakers only the video signal will be read 3 DVI connector Connects to a monitor or projector 4 eSATA connector Connects to external SATA storage devices 5 Rear L R surround connector Connects to rear L R surround speakers...

Страница 25: ...or playback devices such as a microphone cassette player CD player or VCR 10 Center subwoofer connector Connects to a center speaker or subwoofer 11 Network connector and light Connects your computer to a network or broadband device The network activity light blinks when the computer is transmitting or receiving data A high volume of network traffic may make this light appear to be in a steady on ...

Страница 26: ...24 Using Your Studio XPS Desktop Top View Features 6 4 3 2 1 5 ...

Страница 27: ...speaker or sound system use the audio out or S PDIF connector on the back of your computer 5 Accessory tray Used to place devices or secure cables to avoid clutter 6 Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the power state Off The computer is either in hibernate mode turned off or is not receiving power Solid white The comput...

Страница 28: ...an e mail accout and upload or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs DVDs and Blu ray Discs if the option is selected at the time of purchase You can download or copy pictures and video files from portable de...

Страница 29: ...t click the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the in...

Страница 30: ... is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that app...

Страница 31: ...e errors or problems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 57 Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Three Possible system board failure C...

Страница 32: ...ck the cable to ensure it is plugged in and not damaged Check the status of the link integrity light The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Off The computer is not detecting a physical connection to the network Green A good connection exists between a 10 100 Mbps network and the computer Am...

Страница 33: ...ce such as a lamp Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable If the problem persists contact Dell see Contacting Dell on page 57 If the power light is solid white and the computer is not responding The display may not be connected or powered on Ensure that the display is properly ...

Страница 34: ...n cables Too many devices connected to a power strip Multiple power strips connected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory see the Se...

Страница 35: ...ications on page 60 Run the Dell Diagnostics see Dell Diagnostics on page 40 Reseat the memory modules see the Service Manual at support dell com manuals to ensure that your computer is successfully communicating with the memory Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet If a program s...

Страница 36: ...y pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then restart your computer If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard The Program Compatibility Wizard configures a program so that it runs in an environment similar to an earlier versio...

Страница 37: ... contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements needed to run the software See the software documentation for information Ensure that the program is installed and configured properly Verify that the device drivers do not con...

Страница 38: ...nks to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty In...

Страница 39: ...ructions on the screen to 2 register and download the software Reinstall or create backup media of the 3 software for future use System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue NOTE If the message that is displayed is not listed in the following examples see the documentation for eit...

Страница 40: ...rd disk drive failure during HDD POST See Contacting Dell on page 57 for assistance Hard disk drive read failure Possible hard disk drive failure during HDD boot test See Contacting Dell on page 57 for assistance Keyboard failure Replace keyboard or check the cable for loose connection No boot device available No bootable partition on hard drive the hard drive cable is loose or no bootable device ...

Страница 41: ...ange may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure See Contacting Dell on page 57 for assistance Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter Click 1...

Страница 42: ...ram and is active Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 57 Ensure that the computer is connected to an 1 electrical out...

Страница 43: ...ntinue Recommended If you are experiencing memory issues c press y otherwise press n The following message is displayed Booting Dell Diagnostic Utility Partition Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and go to the Choose An Option wind...

Страница 44: ... the Drivers and Utilities Disc Insert the 1 Drivers and Utilities disc Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next...

Страница 45: ... is encountered during a test 8 a message appears with an error code and a description of the problem Write down the error code and problem description and contact Dell see Contacting Dell on page 57 NOTE The Service Tag for your computer is displayed at the top of each test screen If you contact Dell technical support will ask for your Service Tag When the tests are complete close the test 9 scre...

Страница 46: ...afe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating System disc to reinstall on...

Страница 47: ...ou set your Dell computer to the Windows Classic view Starting System Restore Click 1 Start In the 2 Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and follow the remaining prompts on the screen In the even...

Страница 48: ...ot be available in all regions NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 49 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup all...

Страница 49: ...depending on the size of the data to be restored NOTE For more information see the knowledge base article 353560 at support dell com Upgrading to Dell DataSafe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to Backup...

Страница 50: ...ry media in case of Operating system failure that prevents the use of recovery options that are installed on your computer Hard drive failure that prevents data from being recovered To restore the factory image of your computer using the system recovery media Insert the system recovery disc or USB key 1 and restart the computer When the DELL 2 logo appears press F12 immediately NOTE If you wait to...

Страница 51: ...ter Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Factory Image Restore Performing Dell Factory Image Restore Turn on the computer 1 When the DELL 2 logo appears press F8 several time...

Страница 52: ...reen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Click the check box to confirm that you want 8 to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory installed application...

Страница 53: ...ll Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 57 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Code ...

Страница 54: ...ort associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com dellconnect Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell...

Страница 55: ... address as your password Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region see Contacting Dell on page 57 If you have a problem with your o...

Страница 56: ...nty or for Credit Prepare all items being returned whether for repair or credit as follows NOTE Before you return the product to Dell make sure to back up any data on the hard drive and on any other storage device in the product Remove any and all confidential proprietary and personal information as well as removable media such as CDs and media cards Dell is not responsible for any of your confide...

Страница 57: ...messages reported by the Dell Diagnostics see Dell Diagnostics on page 40 Include any accessories that belong with the 4 item s being returned power cables software guides and so on if the return is for credit Pack the equipment to be returned in the 5 original or equivalent packing materials NOTE You are responsible for paying shipping expenses You are also responsible for insuring any product re...

Страница 58: ...lephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag and Express Service Code located on a label on top of your computer Return Mater...

Страница 59: ... 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer serv...

Страница 60: ...loads on page 37 find more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Check your warranty and return...

Страница 61: ...regulatory_compliance find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com manuals or to contact technical support the top of your computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads readme files access technical support and product help check on your order statu...

Страница 62: ...rmation regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Computer Model Studio XPS 7100 Processor Types AMD Phenom II AMD Athlon II Computer Information System chipset AMD RS785 SB710 RAID support RAID 0 striping RAID 1 mirroring Data bus width 16 bits DRAM bus width 64 bits BIOS chip NVRAM 8 MB ...

Страница 63: ...at support dell com manuals Audio Type Integrated 7 1 channel High Definition audio with S PDIF support Drives Externally accessible two 5 25 inch bays for SATA DVD RW Super Multi Drive or Blu ray Disc combo optional or Blu ray Disc RW drive optional one 3 5 inch bay for a Flexdock Internally accessible two 3 5 inch bays for SATA hard drives Video Integrated ATI Radeon HD 4200 Graphics Discrete PC...

Страница 64: ...d 1 2 Mbps Physical Height 407 75 mm 16 02 inches Width 185 81 mm 7 31 inches Depth 454 67 mm 17 9 inches Weight 10 18 kg 22 4 lb Memory Card Reader Cards supported CompactFlash CF card Smart Media SM card xD Picture xD card Memory Stick MS card Memory Stick Duo card Memory Stick PRO Duo card Memory Stick PRO MSPRO card Memory Stick PRO HG MSPRO HG card SecureDigital SD card SecureDigital Card SDH...

Страница 65: ... connector DVI one 29 pin connector HDMI one 19 pin connector System Board Connectors Memory four 240 pin connectors PCI one 124 pin connector PCI Express x1 two 36 pin connectors PCI Express x16 one 164 pin connector Power system board one 24 pin EPS 12 V connector Chassis fan two 3 pin connectors Processor fan one 4 pin connector USB connectors four 9 pin connectors Front audio connector one 9 p...

Страница 66: ...um 1 PCI Express lane PCI Express x16 Connectors one Connector size 164 pin connector Connector data width maximum 16 PCI Express lanes Power DC Power Supply 460 W Maximum heat dissipation 2413 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating Input voltage 115 230 VAC Input frequency 50 60 Hz Rated output current 8 A 4 A Battery Coin cell battery 3 V CR2032 lithi...

Страница 67: ... Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 26 ms half sine pulse Operating 40 G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 45 G for 26 ms with a change in velocity of 288 in s 732 cm s Altitude maximum Operating 15 2 to 3048 m 50 to...

Страница 68: ...ts and other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited ...

Страница 69: ...n Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory Model Number Input Voltage Input Frequency Rated Output Current D03M 115 230 V 50 60 Hz 8 A 4 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regu...

Страница 70: ...customer service 52 D DataSafe Local Backup 46 DellConnect 52 Dell Diagnostics 40 Dell support website 59 drivers and downloads 59 DVDs playing and creating 26 E eject button 19 email addresses for technical support 53 Express Service Code 25 51 F front side connectors 18 FTP login anonymous 53 H hard drive type 61 hard drive activity light 19 Index ...

Страница 71: ...ng 32 memory support 61 N network connection fixing 30 network connector location 23 O order status 53 P power button and light 25 power problems solving 31 problems solving 29 products information and purchasing 54 R restoring factory image 49 S security cable slot 21 Service Tag 25 56 shipping products for return or repair 54 software features 26 ...

Страница 72: ...resses 53 support sites worldwide 52 System Messages 37 System Recovery Media 48 T technical support 52 U USB 2 0 back connectors 23 front connectors 19 W warranty returns 54 Windows Program Compatibility Wizard 34 Windows reinstalling 44 wireless network connection 30 ...

Страница 73: ......

Страница 74: ...0KM04CA00 www dell com support dell com www dell com support dell com Printed in the U S A ...

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