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Getting Help

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™
hardware. Our support staff uses computer-based diagnostics to provide fast,
accurate answers.

To contact Dell's support service, see "Before You Call" on page 56, and then
see the contact information for your region or go to

support.dell.com

.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support
associate to access your computer through a broadband connection, diagnose
your problem and repair it all under your supervision. You can access DellConnect
from the Dell Support Center (see "Dell Support Center" on page 39).

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap

(Asian/Pacific countries only)

www.dell.com/jp

(Japan only)

www.euro.dell.com

(Europe only)

www.dell.com/la

(Latin American and Caribbean countries)

www.dell.ca

(Canada only)

You can access Dell Support through the following websites and e-mail
addresses:

•

Dell Support websites

support.dell.com

support.jp.dell.com

(Japan only)

support.euro.dell.com

(Europe only)

•

Dell Support e-mail addresses

[email protected]

[email protected]

[email protected] (Latin America and Caribbean countries only)

[email protected]

(Asian/Pacific countries only)

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Содержание Studio 1735

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Studio 1735 Quick Reference Guide Model PP31L ...

Страница 2: ...written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo DellConnect Wi Fi Catcher YOURS IS HERE and MediaDirect are trademarks of Dell Inc Intel Celeron and Pentium are registered trademarks and CoreisatrademarkofIntelCorporationintheU S andothercountries Microsoft Windows andWindows Vista are either trademarks or registered trademarks of Microsoft Corp...

Страница 3: ...om View 19 Removing and Replacing the Battery 20 Removing and Replacing the Base Cover 21 2 Specifications 25 3 Troubleshooting 35 Dell Technical Update Service 35 Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics 35 Dell Support Center 39 Drive Problems 40 Hard drive problems 40 Error Messages 41 ...

Страница 4: ...ower Problems 48 Troubleshooting Software and Hardware Problems in the Windows Vista Operating System 49 Restoring Your Operating System 49 Using Windows Vista System Restore 50 4 Getting Help 53 Obtaining Assistance 53 Technical Support and Customer Service 54 DellConnect 54 Online Services 54 AutoTech Service 55 Automated Order Status Service 55 Problems With Your Order 55 Product Information 55...

Страница 5: ...Contents 5 A Appendix 59 FCC Notice U S Only 59 FCC Class B 59 Macrovision Product Notice 60 Index 61 ...

Страница 6: ...6 Contents ...

Страница 7: ... model number Microsoft Windows License Label You can find this in your computer s battery bay Your operating system product key NOTE This label is available only for systems with Microsoft operating system Drivers and Utilities Media A diagnostic program for your computer Drivers for your computer Device documentation Notebook System Software NSS Readme files may be included on your Drivers and U...

Страница 8: ...ort alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories NOTE The Dell Support Center features available in your computer depends on the configuration Dell QuickS...

Страница 9: ...About Your Computer 9 About Your Computer Front and Right View 3 4 2 20 17 10 9 7 21 14 18 19 1 11 12 13 15 16 5 6 8 ...

Страница 10: ...trol CD DVD and Media Player playback 1 camera indicator optional 2 camera optional 3 display 4 media control buttons 5 num lock light 6 device status lights 7 power button 8 battery status light 9 AC adapter connector 10 USB connectors 2 11 optical drive 12 microphone connector 13 headphone connectors 2 14 fingerprint reader optional 15 consumer IR 16 integrated single analog microphone 17 touch ...

Страница 11: ...ble wireless networking use the wireless switch see wireless On Off switch on page 16 Bluetooth status light Turns on when a card with Bluetooth wireless technology is enabled NOTE The card with Bluetooth wireless technology is an optional feature The light turns on only if you ordered the card with your computer For more information see the documentation that came with your card To turn off only ...

Страница 12: ...an AC adapter to the computer The AC adapter converts AC power to the DC power required by the computer You can connect the AC adapter with your computer turned on or off CAUTION The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet ...

Страница 13: ... X displays over the reader icon The icon also flashes in red color when a fingerprint scan is being processed For more information on how to activate and use DigitalPersona Personal click Start Programs DigitalPersona Personal The following sub items are available in this menu Fingerprint Enrollment Wizard To enroll your fingerprint Fingerprint Logon Manager To add remove or modify properties rel...

Страница 14: ...will have the dual digital array microphones see dual digital array microphones optional on page 14 next to the camera TOUCH PAD BUTTONS Use these buttons much like the buttons on a mouse when you use the touch pad to move the cursor on the display TOUCH PAD Provides the functionality of a mouse KEYBOARD Backlit keyboard is an optional feature If you have purchased the backlit keyboard you can cha...

Страница 15: ...Fi Catcher Network Locator 4 security cable slot 5 Wireless On Off switch 6 VGA connector 7 HDMI connector 8 USB connectors 2 9 network connector RJ 45 10 USB connector 11 IEEE 1394 connector 12 8 in 1 media card reader 13 ExpressCard slot 1 6 2 3 4 5 7 8 9 10 11 12 13 ...

Страница 16: ...The Wi Fi Catcher Network Locator has a light that operates as follows Flashing white Searching for networks Solid white for 10 seconds and then turns off Network found Off flashing white turns off after 10 blinks No signal found The Wi Fi Catcher Network Locator is enabled and configured for use when your computer is shipped to you For more information on the Wi Fi Catcher Network Locator and to ...

Страница 17: ...ctor carries an uncompressed all digital signal to produce hi definition video and audio USB CONNECTORS 1 Wi Fi Catcher Network Locator 2 off Disables wireless devices 3 on Enables wireless devices Connects video devices such as a monitor Connect USB devices such as a mouse keyboard or printer 3 1 2 ...

Страница 18: ...media memory card The computer ships with a plastic blank installed in the slot The 8 in 1 media card reader reads the following digital media memory cards Secure Digital SD memory card Secure Digital Input Output SDIO card MultiMediaCard MMC Memory Stick Memory Stick PRO xD Picture Card Hi Speed SD Hi Density SD EXPRESSCARD SLOT Supports one ExpressCard The computer ships with a plastic blank ins...

Страница 19: ...the computer to an electrical outlet BATTERY RELEASE LATCH Releases the battery BATTERY CHARGE HEALTH GAUGE BUTTON Press this button to get information on the battery charge and battery health 1 battery 2 battery release latch 3 battery charge health gauge 4 battery charge health gauge button 5 base cover 2 4 1 5 3 ...

Страница 20: ... Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use batteries from other computers with your computer CAUTION Before performing this procedure turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and the computer and remove any o...

Страница 21: ...erforming this procedures turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem from the wall connector and the computer and remove any other external cables from the computer NOTICE To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface such as a connector o...

Страница 22: ...ver 1 Ensure that the computer is turned off 2 Remove the battery see Removing and Replacing the Battery on page 20 3 Loosen the captive screws on the base cover and lift the cover off the computer as shown above 1 base cover 2 base cover tab 2 1 ...

Страница 23: ... Processor Thermal Cooling Assembly or any other part inside the base cover before referring to the instructions in the Service Manual To replace the base cover 1 Align the tabs on the base cover to the bottom of the computer 2 Tighten the captive screws on the base cover 3 Replace the battery see Removing and Replacing the Battery on page 20 ...

Страница 24: ...24 About Your Computer ...

Страница 25: ... Core L1 cache 128 KB Intel 64 KB per core L2 cache 1 MB Intel Celeron Intel Pentium Dual Core 2 MB or 3 MB or 6 MB Intel Core2 Duo External bus frequency Front Side Bus Intel 533 MHz Intel Celeron Intel Pentium Dual Core 800 667 MHz Intel Core2 Duo System Information System chipset Mobile Intel Express GM PM 965 Data bus width 64 bits DRAM bus width dual channel 2 64 bit buses Processor address b...

Страница 26: ...combo card connector Cards supported Secure Digital SD Secure Digital Input Output SDIO MultiMediaCard MMC Memory Stick Memory Stick PRO xD Picture Card Hi Capacity SD Hi Density SD Memory Memory module connector two user accessible SODIMM connectors Memory module capacities 512 MB 1 GB and 2 GB Memory type 667 MHz SODIMM DDR2 Minimum memory configuration 1 GB Maximum memory configuration 4 GB NOT...

Страница 27: ... connector 19 pin Network adapter RJ 45 port USB five 4 pin USB 2 0 compliant connector Video 15 hole connector Communications Modem Type External V 92 56K USB Modem Controller Hardware Modem Interface Universal Serial Bus USB Network adapter 10 100 1000 Ethernet LAN on system board Wireless internal WLAN WWAN UWB optional Mini Cards Bluetooth wireless technology Video Discrete Video type integrat...

Страница 28: ...ital and digital to analog Interfaces Internal Intel High Definition Audio External microphone in line in surround line out connector two stereo headphones speakers connector Speaker two 4 ohm speakers Internal speaker amplifier 2 Watts per channel into 4 ohms Volume controls program menus and media control buttons Display Type TrueLife 17 0 inch WXGA TrueLife 17 0 inch WLED WXGA TrueLife 17 0 inc...

Страница 29: ...cd m2 CCFL WUXGA TrueLife 260 cd m2 Viewing angles Horizontal 40 WXGA TrueLife 55 WLED WXGA TrueLife 60 CCFL WUXGA TrueLife Vertical 15 30 WXGA TrueLife 45 WLED WXGA TrueLife 40 50 CCFL WUXGA TrueLife Pixel pitch WXGA TrueLife 0 2550 mm WLED WXGA TrueLife 0 2550 mm CCFL WUXGA TrueLife 0 19125 mm Controls brightness can be controlled through keyboard shortcuts see Dell Technology Guide for more inf...

Страница 30: ...1 3 in rectangle Camera optional Pixel 2 0 mega pixel Video Resolution 320x240 1600x1200 640x480 at 30fps Diagonal Viewing Angle 66 Battery Type 9 cell smart lithium ion 6 cell smart lithium ion Dimensions Depth 67 6 mm 2 66 inches 9 cell 47 5 mm 1 87 inches 6 cell Height 20 88 mm 0 82 inches Width 209 9 mm 8 26 inches Weight 0 48 kg 1 06 lb 9 cell 0 33 kg 0 7 lb 6 cell Voltage 11 1 VDC 6 9 cell C...

Страница 31: ...rating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Coin cell battery CR 2032 AC Adapter Types 90W Input voltage 100 240 VAC Input current maximum 1 5 A Input frequency 50 60 Hz Output current 4 62 A 90 W continuous Output power 90W Rated output voltage 19 5 VDC Dimensions 90 W Height 16 mm 0 6 inches Width 70 mm 2 8 inches Length 147 mm 5 8 inches Weight without AC power cord 90W 0 345 kg ...

Страница 32: ...to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Relative humidity maximum Operating 10 to 90 noncondensing Storage 10 to 95 noncondensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock Measured with hard drive in operating status and a 2 ms half sine pulse for operating Also measured with hard drive in head p...

Страница 33: ...ifications 33 Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 Environmental continued ...

Страница 34: ...34 Specifications ...

Страница 35: ...be additional extended Dell 32 Bit Diagnostics available on the hard drive in a Utility Partition that provides additional troubleshooting When to Use PSA Diagnostics and Dell 32 Bit Diagnostics If you experience a problem with your computer perform the checks in Lockups and Software Problems on page 46 and run PSA Diagnostics and Dell 32 Bit Diagnostics before you contact Dell for technical assis...

Страница 36: ...try again NOTE Before attempting option B the computer must be turned off b Press and hold the Fn key while powering the computer on Follow the prompts on the screen select Diagnostics to start the PSA suite of tests The computer then runs the Pre boot Self Assessment a series of initial tests of your system board keyboard hard drive and display During the assessment provide inputs when prompted I...

Страница 37: ... DVD CD RW and then press Enter NOTE The Quickboot feature changes the boot sequence for the current boot only Upon restart the computer boots according to the boot sequence specified in system setup 5 Select the Boot from CD ROM option from the menu that appears and then press Enter 6 Type 1 to start the Drivers and Utilities menu and then press Enter 7 Select Run the 32 Bit Dell Diagnostics from...

Страница 38: ...contact Dell see Contacting Dell on page 58 NOTE The Service Tag for your computer is located at the top of each test screen When contacting Dell support have your Service Tag ready Option Function Test Memory Run the stand alone memory test Test System Run System Diagnostics Exit Exit Diagnostics Option Function Express Test Performs a quick test of system devices The test typically takes 10 to 2...

Страница 39: ...PCCheckUp About Your System System Documentation Warranty Information System Information Upgrades Accessories The top of the Dell Support Center home page displays your computer s model number along with its service tag and express service code Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and the...

Страница 40: ...ometimes prevent Windows from recognizing the drive TEST THE DRIVE Insert another CD DVD or BD to eliminate the possibility that the original media is defective Insert a bootable media and restart the computer CLEAN THE DRIVE OR DISK See Dell Technology Guide CHECK THE CABLE CONNECTIONS CHECK FOR HARDWARE INCOMPATIBILITIES See Dell Technology Guide for instructions on troubleshooting software and ...

Страница 41: ...tacting Dell on page 58 BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly put spaces in the proper place and used the correct pathname CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed Contact Dell see Contacting Dell on page 58 CD DRIVE CONTROLLER FAILURE The CD drive does not respond to commands from the computer see Drive Problem...

Страница 42: ...emove the hard drive and boot the computer from a CD Then shut down the computer reinstall the hard drive and restart the computer Run the Hard Disk Drive tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 HARD DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer Shut down the computer remove th...

Страница 43: ...Bit Diagnostics on page 35 KEYBOARD CONTROLLER FAILURE For external keyboards check the cable connection Restart the computer and avoid touching the keyboard or the mouse during the boot routine Run the Keyboard Controller test in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 KEYBOARD DATA LINE FAILURE For external keyboards check the cabl...

Страница 44: ... WRITE READ FAILURE AT ADDRESS READ VALUE EXPECTING VALUE A memory module may be faulty or improperly seated Reinstall the memory modules and if necessary replace them NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive If the hard drive is your boot device ensure that the drive is installed properly seated and partitioned as a boot device NO BOOT SECTOR ON HARD DRIVE The operating sy...

Страница 45: ...malfunctioning Run the System Set tests in the Dell Diagnostics see Pre Boot Self Assessment PSA Diagnostics and Dell 32 Bit Diagnostics on page 35 TIME OF DAY CLOCK LOST POWER System configuration settings are corrupted Connect your computer to an electrical outlet to charge the battery If the problem persists try to restore the data by entering the system setup program then immediately exit the ...

Страница 46: ...omputer does not start CHECK THE AC ADAPTER Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet The computer stops responding NOTICE You might lose data if you are unable to perform an operating system shutdown TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for...

Страница 47: ...fore you begin any of the procedures in this section follow the safety instructions in the Product Information Guide IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements If necessary install additional memory Reseat the memory module...

Страница 48: ...new battery during the life of your computer CHECK THE BATTERY STATUS LIGHT If the battery status light flashes amber or is a steady amber the battery charge is low or depleted Connect the computer to an electrical outlet If the battery status light flashes blue and amber the battery is too hot to charge Shut down the computer disconnect the computer from the electrical outlet and then let the bat...

Страница 49: ...pplications for Windows Vista Check with your hardware manufacturer for further information on their device To start the Hardware Troubleshooter 1 Click Start Help and Support 2 In the Find an answer section click Troubleshooting OR Type hardware troubleshooter in the search field then press Enter 3 In the search results select the option that best describes the problem and follow the troubleshoot...

Страница 50: ... left the computer in an undesirable operating state See the Windows Help and Support Center for information on using System Restore To access the Windows Help and Support Center click Start Help and Support NOTICE Make regular backups of your data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so...

Страница 51: ...r 5 Select the Show restore points older than 5 days checkbox to view the complete list of restore points 6 Select a restore point Try to restore from the most recent restore point If this fails to correct the problem try the next oldest restore point until the issue is resolved Any software installed after the selected restore point will need to be reinstalled 7 Click Next Finish 8 When prompted ...

Страница 52: ...tart the computer To do this click Start Restart 2 As the computer restarts press F8 until the Advanced Boot Options menu appears on the screen NOTE You must press the F8 key before the Windows logo appears on the screen If you press F8 after the Windows logo appears on the screen the Advanced Boot Options menu will not appear on the screen If you do not see the Advanced Boot Options menu restart ...

Страница 53: ...Support support dell com for help with installation and troubleshooting procedures See Online Services on page 54 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 58 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Expr...

Страница 54: ...r your supervision You can access DellConnect from the Dell Support Center see Dell Support Center on page 39 Online Services You can learn about Dell products and services on the following websites www dell com www dell com ap Asian Pacific countries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can...

Страница 55: ...on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call for your region see Contacting Dell on page 58 Problems With Your Order If you have a problem with your order such as missing parts wrong part...

Страница 56: ...ble for paying shipping expenses You are also responsible for insuring any product returned and you assume the risk of loss during shipment to Dell Collect On Delivery C O D packages are not accepted Returns that are missing any of the preceding requirements will be refused at Dell s receiving dock and returned to you Before You Call NOTE Have your Express Service Code ready when you call The code...

Страница 57: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 58: ...phone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appr...

Страница 59: ...es or modifications not expressly approved by Dell Inc could void your authority to operate this equipment These limits are designed to provide reasonable protection against harmful interference in a residential installation However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference with radio or television receptio...

Страница 60: ...l property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Product name Dell Studio 1735 Model number PP31L Company name Dell Inc...

Страница 61: ... specifications 25 stops responding 46 D Dell Diagnostics about 35 starting from the Drivers and Utilities media 37 starting from your hard drive 36 DellConnect 54 device latch release description 16 19 device status lights description 11 diagnostics Dell 35 display description 10 Drivers and Utilities Media Dell Diagnostics 35 drives problems 40 E error messages 41 ExpressCard slot description 18...

Страница 62: ... 48 power button description 11 power light conditions 48 problems blue screen 47 computer crashes 46 47 computer does not start up 46 computer stops responding 46 Dell Diagnostics 35 drives 40 error messages 41 hard drive 40 lockups 46 power 48 power light conditions 48 program crashes repeatedly 46 program stops responding 46 programs and Windows compatibility 47 restore computer to previous ope...

Страница 63: ...ecifications 25 System Restore 49 51 T touch pad buttons description 14 troubleshooting Dell Diagnostics 35 Hardware Troubleshooter 49 restore computer to previous operating state 49 51 W Windows Vista Program Compatibility wizard 47 reinstalling 50 52 System Restore 49 51 wizards Program Compatibility wizard 47 ...

Страница 64: ...64 Index ...

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