Dell Studio 1735, Краткое руководство пользователя

Страница: 47 / 64

Troubleshooting
47
A program is designed for an earlier Microsoft
®
Windows
®
operating system
R
UN THE
P
ROGRAM
C
OMPATIBILITY
W
IZARD
—
Program compatibility is a
mode in Windows that lets you run programs written for earlier versions of
Windows. For more information, sea
rch for the keyword program compatibility
wizard in Windows Help and Support.
A solid blue screen appears
T
URN THE COMPUTER OFF
—
If you are unable to get a response by pressing a
key on your keyboard or moving your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer turns off, then restart your
computer.
Memory Problems
Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
CAUTION:
Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide .
I
F YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE
—
• Save and close any open files and exit any open programs you are not using
to see if that resolves the problem.
• See the software documentation for minimum memory requirements.
If necessary, install additional memory.
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
• Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics " on page 35 ) .
I
F YOU EXPERIENCE OTHER MEMORY PROBLEMS
—
• Reseat the memory modules to ensure that your computer is successfully
communicating with the memory.
• Ensure that you are following the memory installation guidelines.
• Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA)
Diagnostics and Dell 32 Bit Diagnostics " on page 35 ) .