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| Troubleshooting
Common problems
The following table contains general information about common monitor problems you
might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No video/
Power LED off
No picture
•
Ensure that the video cable connecting the
monitor and the computer is connected
properly and secure.
•
Verify that the power outlet is functioning
properly using any other electrical equipment.
•
Ensure that the power button is pressed fully.
•
Ensure that the correct input source is
selected in the
No video/
Power LED on
No picture or no
brightness
•
Increase brightness and contrast controls
through OSD.
•
Perform monitor self-test feature check.
•
Check for bent or broken pins in the video
cable connector.
•
Run the built-in diagnostics.
•
Ensure that the correct input source is
selected in the
Missing pixels
LCD screen has
spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural
defect that can occur in LCD technology.
• For more information about Dell Monitor
Quality and Pixel Policy, see Dell Support site
at
.
Stuck-on pixels LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural
defect that can occur in LCD technology.
• For more information about Dell Monitor
Quality and Pixel Policy, see Dell Support site
at
.
Brightness
problems
Picture too dim or
too bright
•
Reset the monitor to factory settings.
•
Adjust brightness and contrast controls
through OSD.
Safety-related
issues
Visible signs of
smoke or sparks
•
Do not perform any troubleshooting steps.
•
Contact Dell immediately.