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Getting Help

Obtaining Assistance

CAUTION:

If you need to remove the computer cover, first disconnect the

computer power and modem cables from all electrical outlets. Follow the safety
instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the
following steps to diagnose and troubleshoot the problem:

See "Tips" on page 27 for information and procedures that pertain to the
problem your computer is experiencing.

See "Dell Diagnostics" on page 31 for procedures on how to run Dell
Diagnostics.

Fill out the "Diagnostics Checklist" on page 48.

Use Dell's extensive suite of online services available at Dell Support
(

support.dell.com

) for help with installation and troubleshooting

procedures. See "Online Services" on page 44 for a more extensive list of
Dell Support online.

If the preceding steps have not resolved the problem, see "Contacting
Dell" on page 49.

NOTE:

Call Dell Support from a telephone at or near the affected computer so that

the support staff can assist you with any necessary procedures.

NOTE:

Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the

Dell Accessories

folder,

double-click the

Express Service Code

icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and
Customer Service" on page 44.

book.book Page 43 Monday, September 8, 2008 11:51 AM

Содержание Precision Workstation M6400

Страница 1: ...ck Reference Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Model PP08X ...

Страница 2: ...everse engineering or disassembly is prohibited ____________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Dell Precision the YOURS IS HERE logo Wi Fi Catcher and DellCo...

Страница 3: ...etwork Locator 10 2 Setting Up Your Computer 11 Quick Setup 11 Connecting to the Internet 14 Setting Up Your Internet Connection 14 Transferring Information to a New Computer 15 Microsoft Windows Vista Operating System 15 Microsoft Windows XP 15 3 Specifications 19 4 Troubleshooting Tips 27 Using the Hardware Troubleshooter 27 ...

Страница 4: ...rs 33 Reinstalling Drivers and Utilities 34 Restoring Your Operating System 36 Using Microsoft Windows System Restore 36 Using Dell Factory Image Restore 38 Using the Dell Operating System Media 39 6 Finding Information 41 7 Getting Help 43 Obtaining Assistance 43 Technical Support and Customer Service 44 DellConnect 44 Online Services 44 AutoTech Service 45 Automated Order Status Service 45 Probl...

Страница 5: ...Contents 5 Product Information 46 Returning Items for Warranty Repair or Credit 46 Before You Call 47 Contacting Dell 49 Index 51 ...

Страница 6: ...6 Contents ...

Страница 7: ...About Your Computer Front View 1 camera optional and microphone 2 2 display latch 2 3 display 4 fingerprint swipe FIPS reader 5 power button 6 USB 2 0 and eSATA connector 2 3 21 6 1 7 8 10 13 15 18 20 4 9 11 16 17 14 19 12 5 ...

Страница 8: ... locator button 12 keyboard 13 wireless smartcard reader 14 track stick 15 track stick buttons 3 16 display latch release 17 touch pad jog shuttle 18 touch pad buttons 3 19 keyboard status lights 20 device status lights 21 speakers 2 1 PC Card slot and Smart Card slot 2 optical bay 3 8 in 1 card reader slot 4 USB 2 0 ports 2 1 3 7 6 8 2 4 5 9 ...

Страница 9: ...tery may increase the risk of fire or explosion Replace the battery only with a compatible battery purchased from Dell The battery is designed to work with your Dell computer Do not use a battery from other computers with your computer CAUTION Before removing or replacing the battery turn off the computer disconnect the AC adapter from the electrical outlet and the computer disconnect the modem fr...

Страница 10: ... Use the wireless switch to enable or disable wireless network devices and the Wi Fi Catcher Network Locator to locate networks For information about connecting to the Internet see Connecting to the Internet on page 14 wireless switch icon Dell Wi Fi Catcher Network Locator icon ...

Страница 11: ...erly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage NOTICE When you disconnect the AC adapter cable from the computer grasp the connector not the cable itself and pull firmly but gently to avoid damaging the cable When you wrap the AC adapter cable ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable NOTE S...

Страница 12: ...ur Computer 2 Connect the network cable 3 Connect USB devices such as a mouse or keyboard 4 Connect IEEE 1394 devices such as a DVD player 5 Open the computer display and press the power button to turn on the computer ...

Страница 13: ...ll any cards or connect the computer to a docking device or other external device such as a printer 6 Connect to the Internet See Connecting to the Internet on page 14 for more information 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop with wired connection 5 laptop with wireless connection 1 2 3 1 2 3 4 5 ...

Страница 14: ...icon on your desktop or if you want to set up an Internet connection with a different ISP perform the steps in the appropriate section below NOTE If you cannot connect to the Internet see the Dell Technology Guide If you have successfully connected in the past the ISP might have a service outage Contact your ISP to check the service status or try connecting again later NOTE Have your ISP informati...

Страница 15: ...r the data to the new computer over a network or serial connection or you can store it on removable media such as a writable CD for transfer to the new computer NOTE You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input output I O ports of the two computers For instructions on setting up a direct cable connection between two computer...

Страница 16: ...n the Welcome to Microsoft Windows XP screen click Perform additional tasks 3 Under What do you want to do click Transfer files and settings Next 4 On the Which computer is this screen click Old Computer Next 5 On the Select a transfer method screen click the transfer method you prefer 6 On the What do you want to transfer screen select the items you want to transfer and click Next After the infor...

Страница 17: ... screen click I want to create a Wizard Disk in the following drive Next 5 Insert the removable media such as a writable CD and click OK 6 When the disk creation completes and the Now go to your old computer message appears do not click Next 7 Go to the old computer To copy data from the old computer 1 On the old computer insert the wizard disk and click Start Run 2 In the Open field on the Run wi...

Страница 18: ...eads the collected files and settings and applies them to your new computer When all of the settings and files have been applied the Finished screen appears 3 Click Finished and restart the new computer NOTE For more information about this procedure search support dell com for document 154781 What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Mi...

Страница 19: ...re 2 Duo Intel Core 2 Duo Extreme Edition Intel Core 2 Duo Quad Core Intel Core 2 Duo Extreme Edition Quad Core L1 cache 32 KB instruction 32 KB data cache per core L2 cache Shared 3 MB 6 MB and 12 MB External bus frequency 1066 MHz System Information Chipset Intel Q43 GMCH ICH9M E Data bus width 64 bits DRAM bus width dual channel 2 64 bit busses Processor address bus width 36 bits Flash EPROM SP...

Страница 20: ...ed 34 mm and 54 mm ExpressCards Memory Memory module connector four user accessible SODIMM sockets Memory module capacities 1 GB 2 GB 4 GB capable Memory type DDR3 1066 MHz Minimum memory 1 GB Maximum memory 16 GB NOTE The following maximum memory configurations are supported 1 GB 2 GB 3 GB 4 GB 8 GB 12 GB 16 GB NOTE When upgrading or replacing memory modules the modules must be paired and matched...

Страница 21: ...5 port USB two 4 pin USB 2 0 compliant connectors one 4 pin USB 2 0 compliant PowerShare connector one eSATA USB 2 0 compliant connector Memory card reader 8 in 1 memory card reader supporting SD SDIO MMC XD MS MS Pro Mini MMC MMC Hi density SD Hi capacity SD card types CardBus PCIMIA slot Supports Type I II cards Video 15 hole connector IEEE 1394 powered 6 pin E family docking connector 144 pin d...

Страница 22: ...l High Definition Audio Audio controller IDT 92HD71B Stereo conversion 24 bit analog to digital and digital to analog Interfaces Internal High Definition Audio Codec External microphone in connector stereo headphones external speakers connector Speakers 2x2 W 4 W total Internal speaker amplifier Class AB 2 W Stereo BTL Speaker Amplifier Volume controls volume up down and mute buttons Display Type ...

Страница 23: ...1200 at 262 K colors WUXGA LED 1930 x 1200 at 16 7 M colors Operating angle 0 closed to 152 Refresh rate 60 Hz Viewing angles WXGA Horizontal 40 40 WXGA Vertical 15 30 WUXGA Horizontal 60 60 WUXGA Vertical 45 45 Pixel pitch WXGA 0 191 mm WUXGA 0 225 mm Typical power consumption panel with backlight WXGA CCFL 6 46 W maximum with no inverter losses WUXGA CCFL 9 5 W maximum with no inverter losses WU...

Страница 24: ...xis 80 0 mm Y Axis 47 11 mm Battery Type 9 cell smart lithium ion 85 WHr Charge time with computer off approximately 1 hour to 80 capacity Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Life span approximately 300 charge discharge cycles Temperature range Operating 0 to 35 C 32 to 95 F Storage...

Страница 25: ... 19 5 VDC Dimensions Height 100 mm 3 94 in Width 44 mm 1 73 in Depth 198 mm 7 95 in Temperature range Operating 0 to 35 C 32 to 95 F Storage 40 to 65 C 40 to 149 F Fingerprint Reader Optional Types Swipe fingerprint sensor FIPS 140 2 FIPS 201 Physical Height 38 5 mm 1 52 inches back Width 393 mm 15 5 inches Depth 280 5 mm 11 04 inches Weight with 9 cell battery and CD drive 3 87 kg 8 54 lbs ...

Страница 26: ...sing a random vibration spectrum that simulates user environment Operating 0 66 Grms 2 600 Hz Storage 1 30 Grms 2 600 Hz Maximum shock measured with hard drive in head parked position and a 2 ms half sine pulse Operating 142 G 2ms Storage 162 G 2ms Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by...

Страница 27: ...work ensure that the device is properly connected If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program document...

Страница 28: ...n the keyboard move the mouse or press the power button to resume normal operation IF THE POWER LIGHT IS BLINKING AMBER The computer is receiving electrical power a device might be malfunctioning or incorrectly installed Remove and then reinstall all memory modules Remove and then reinstall any expansion cards including graphics cards IF THE POWER LIGHT IS STEADY AMBER There is a power problem a d...

Страница 29: ...ur computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 31 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory Ensure that you are following the memory installation guidelines Ensure that the memory you are using is supported by your computer For more inf...

Страница 30: ...reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD 1 Click Start Control Panel Programs Use an older program with this version of Windows 2 In the welcome screen click Next 3 Follow the instructions on the screen A solid blue screen appears TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on ...

Страница 31: ...on software updates and health scans of your computing environment Access the Dell Support Utility from the icon on the taskbar or from the Start menu If the Dell Support icon does not appear in your taskbar 1 Click Start All Programs Dell Support Dell Support Settings 2 Ensure that the Show icon on the taskbar option is checked NOTE If the Dell Support Utility is not available from the Start menu...

Страница 32: ...uter 1 Insert the Drivers and Utilities media 2 Shut down and restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer sta...

Страница 33: ...rdware tab and click Device Manager Windows Vista 1 Click the Windows Vista Start button and right click Computer 2 Click Properties Device Manager NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Scroll down the list to see if any device has an exclamation point a yellow circle with a on the...

Страница 34: ...y appear If you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Right click the device for which the new driver was installed and click Properties 4 Click the Drivers tab Roll Back Driver If Device Driver Rollback does not resolve the problem then use System Restore see Restoring Your Operating System on page 36 to return your ...

Страница 35: ...ware might not be displayed If those drivers are not displayed exit the Drivers and Utilities program For drivers information see the documentation that came with the device A message stating that the Resource media is detecting hardware in your computer appears The drivers that are used by your computer are automatically displayed in the My Drivers The ResourceCD has identified these components i...

Страница 36: ...Image Restore available in Windows Vista returns your hard drive to the operating state it was in when you purchased the computer Both permanently delete all data on the hard drive and remove any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received a Dell Operating System media with yo...

Страница 37: ... point 3 Click Next and follow the remaining on screen prompts Windows Vista 1 Click Start 2 In the Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen In the event...

Страница 38: ...drivers installed after you received your computer If possible back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem NOTE Dell Factory Image Restore may not be available in certain countries or on certain computers Use Dell Factory Image Restore Windows Vista only as the last method to restore your operating ...

Страница 39: ...restoring the system software to the factory condition then click Next The restore process begins and may take 5 or more minutes to complete 8 Click Finish to restart the computer Using the Dell Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver first try using Windows Device Driver Rollback Se...

Страница 40: ...ystem you must also reinstall the device drivers virus protection program and other software 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer When the DELL logo appears press F12 immediately NOTE If you wait too long and the operating system logo appears continue to wait until y...

Страница 41: ...puter Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer Reinstall your operating system Saf...

Страница 42: ...ms Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless technology e mail networking and more Microsoft Windows License Label Your Microsoft Windows License is located on your computer Provides your operating system product key Document Media Lab...

Страница 43: ...e at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 44 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 49 NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedur...

Страница 44: ...ect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap As...

Страница 45: ...uters When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 49 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you f...

Страница 46: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 48 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 49 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 47: ...list see Diagnostics Checklist on page 48 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Страница 48: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 49: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 50: ...50 Getting Help ...

Страница 51: ...arting from the Drivers and Utilities media 32 starting from your hard drive 31 Dell Factory Image Restore 38 Dell Technology Guide 42 Dell Wi Fi Catcher Network Locator 10 DellConnect 44 diagnostics Dell 31 documentation 41 Dell Technology Guide 42 Service Manual 42 drivers 33 Drivers and Utilities media 41 identifying 33 reinstalling 34 returning to a previous version 34 Drivers and Utilities me...

Страница 52: ...ing 29 N networks connecting 13 overview 13 networks continued Wi Fi Catcher Network Locator 10 wireless switch 10 O operating system Dell Factory Image Restore 38 media 39 reinstalling 41 System Restore 36 Operating System media 36 40 41 operating system product key 42 P phone numbers 49 power power light conditions 27 troubleshooting 27 problems restore to previous state 36 R regulatory informat...

Страница 53: ...or 19 smart card 20 system information 19 touch pad 24 video 22 support 43 contacting Dell 49 DellConnect 44 online services 44 regional 44 technical support and customer service 44 support information 41 System Restore 36 enabling 38 T Terms and Conditions 41 transferring information to a new computer 15 troubleshooting 27 42 blue screen 30 computer not responding 29 Dell Diagnostics 31 memory 29...

Страница 54: ...Driver Rollback 34 Program Compatibility wizard 30 reinstalling 41 returning to a previous device driver version 34 System Restore 36 Windows XP Device Driver Rollback 34 Files and Settings Transfer Wizard 15 reinstalling 41 returning to a previous device driver version 34 System Restore 36 wizards Files and Settings Transfer Wizard 15 Program Compatibility wizard 30 ...

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