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Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2013 Dell Inc.

Trademarks used in this text: Dell

™

, the DELL logo, Dell Precision

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, Precision ON

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,ExpressCharge

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, Latitude

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, Latitude ON

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, Vostro

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, and Wi-Fi Catcher

™

are trademarks of Dell Inc. Intel

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is a registered trademark and

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, AMD Phenom

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, AMD Sempron

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, AMD Athlon

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, ATI Radeon

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, and ATI FirePro

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are trademarks of Advanced Micro

Devices, Inc. Microsoft

, Windows

, MS-DOS

, Windows Vista

, the Windows Vista start button, and Office Outlook

are either

trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Blu-ray Disc

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SIG, Inc. and any use of such mark by Dell Inc. is under license. Wi-Fi

is a registered

trademark of Wireless Ethernet Compatibility Alliance, Inc.

2013 - 05

Rev. A00

Содержание Precision R7610

Страница 1: ...Dell Precision Workstation R7610 Owner s Manual Regulatory Model E15S Regulatory Type E15S002 ...

Страница 2: ...ademarks or trademarks of Intel Corporation in the U S and other countries AMD is a registered trademark and AMD Opteron AMD Phenom AMD Sempron AMD Athlon ATI Radeon and ATI FirePro are trademarks of Advanced Micro Devices Inc Microsoft Windows MS DOS Windows Vista the Windows Vista start button and Office Outlook are either trademarks or registered trademarks of Microsoft Corporation in the Unite...

Страница 3: ...Front Bezel 15 5 Removing the Cover 17 6 Installing the Cover 19 7 Removing the Power Supply 21 8 Installing the Power Supply Unit 23 9 Removing the Hard Drive Carrier 25 10 Installing the Hard Drive Carrier 27 11 Removing the Hard Drive Assembly 29 12 Installing the Hard Drive Assembly 31 13 Removing the Control Panel 33 14 Installing the Control Panel 35 15 Removing the Optical Drive 37 16 Insta...

Страница 4: ...e System Fans 57 26 Installing the System Fans 59 27 Removing the Coin Cell Battery 61 28 Installing the Coin Cell Battery 63 29 Removing the Memory 65 30 Installing the Memory 67 31 Removing the Heat Sink 69 32 Installing the Heat Sink 71 33 Removing the Processor 73 34 Installing the Processor 75 35 Removing the Expansion Card Cages 77 36 Installing the Expansion Card Cages 81 37 Removing the Po...

Страница 5: ...rd 97 45 System Board Components 99 46 Troubleshooting 101 Diagnostic LEDs 101 Error Messages 107 Errors That Halt the System Completely 107 Errors That Soft Halt the System 107 Errors That Do Not Halt the System 108 47 Specifications 109 48 System Setup 115 Boot Menu 115 Timing Key Sequences 115 Dell Diagnostics 116 System Setup Options 116 49 Contacting Dell 123 Contacting Dell 123 ...

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Страница 7: ...urface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or on its pull tab not on the cable itself Some cables have connect...

Страница 8: ...led device a Swipe in from the right edge of the screen opening the Charms menu and select Settings b Select the and then select Shut down Using a mouse a Point to upper right corner of the screen and click Settings b Click the and select Shut down In Windows 7 1 Click Start 2 Click Shut Down or 1 Click Start 2 Click the arrow in the lower right corner of the Start menu as shown below and then cli...

Страница 9: ...nd then plug it into the computer 2 Connect any telephone or network cables to your computer 3 Connect your computer and all attached devices to their electrical outlets 4 Turn on your computer 5 If required verify that the computer works correctly by running the Dell Diagnostics 9 ...

Страница 10: ...10 ...

Страница 11: ... callouts show the names and the layout of the components inside the computer 1 control panel 2 plastic cover 3 cooling shroud 4 fan bracket 5 system fans 6 power distribution unit 7 center expansion card cage 8 outer expansion card cage 9 coin cell battery 10 SAS back plane 11 front chassis assembly 12 hard drive 13 optical drive 11 ...

Страница 12: ...12 ...

Страница 13: ...ng the Front Bezel 1 Follow the procedures in Before Working Inside Your Computer 2 Unlock the front bezel using the key provided a Lift the bezel release tab and pull the front bezel away from the computer 13 ...

Страница 14: ...14 ...

Страница 15: ... 1 Insert the front bezel in its slot in a downward direction and push it towards the computer 2 Secure the release tab 3 Lock the front bezel using the key provided 4 Follow the procedures in After Working Inside Your Computer 15 ...

Страница 16: ...16 ...

Страница 17: ...in Before Working Inside Your Computer 2 Remove front bezel 3 Rotate the latch release lock counter clockwise to the unlocked position a Lift the latch and slide the cover towards the back of the computer 4 Lift the cover away from the computer 17 ...

Страница 18: ...18 ...

Страница 19: ...ng the Cover 1 Place the cover on the computer and press it down until it clicks into place 2 Press down the cover latch 3 Install the front bezel 4 Follow the procedures in After Working Inside Your Computer 19 ...

Страница 20: ...20 ...

Страница 21: ...7 Removing the Power Supply 1 Follow the procedures in Before Working Inside Your Computer 2 Press and hold the orange tab towards the latch and pull the power supply unit away from the computer 21 ...

Страница 22: ...22 ...

Страница 23: ...8 Installing the Power Supply Unit 1 Insert the power supply unit into the computer until it clicks into place 2 Follow the procedures in After Working Inside Your Computer 23 ...

Страница 24: ...24 ...

Страница 25: ...arrier 1 Follow the procedures in Before Working Inside Your Computer 2 Remove the front bezel 3 Press the hard drive carrier release button a Pull the hard drive carrier handle open b Slide the hard drive out of the drive bay 25 ...

Страница 26: ...26 ...

Страница 27: ... Hard Drive Carrier 1 Insert the hard drive into the drive bay 2 Press the hard drive carrier handle until it clicks into place 3 Install the front bezel 4 Follow the procedures in After Working Inside Your Computer 27 ...

Страница 28: ...28 ...

Страница 29: ...embly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel hard drive carrier 3 Remove the screws that secure the hard drive caddy to the hard drive a Slide the hard drive out of the drive assembly 29 ...

Страница 30: ...30 ...

Страница 31: ...1 Place the hard drive in the hard drive caddy 2 Tighten the screws that secure the hard drive on either side of the hard drive caddy 3 Install hard drive carrier front bezel 4 Follow the procedures in After Working Inside Your Computer 31 ...

Страница 32: ...32 ...

Страница 33: ...control panel disassembly reassembly a T10 and T8 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3 Remove the torx screw that secures the control panel a Disconnect the control panel cables b Remove the screws that secure the control panel board 33 ...

Страница 34: ...34 ...

Страница 35: ...1 Connect the control panel cables 2 Install the screws that secure the control panel 3 Replace the torx screw that secures the control panel 4 Install cover front bezel 5 Follow the procedures in After Working Inside Your Computer 35 ...

Страница 36: ...36 ...

Страница 37: ... the direction indicated and lift the plastic cover a Release the plastic cover from the hinges that secure it on the other side and remove it from the computer 4 Disconnect the power and data cables from the optical drive a Press down and push the blue release tab towards the front of the computer b Slide the optical drive out through the front of the computer 37 ...

Страница 38: ...38 ...

Страница 39: ...nnect the power and data cables 3 Replace the plastic cover by securing the tabs on one side to the metal hinges and by pressing down the other side until it clicks into place 4 Install cooling shroud cover front bezel 5 Follow the procedures in After Working Inside Your Computer 39 ...

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Страница 41: ...17 Removing the Cooling Shroud 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3 Lift the cooling shroud straight up and away from the system board 41 ...

Страница 42: ...42 ...

Страница 43: ...18 Installing the Cooling Shroud 1 Place the cooling shroud in front of the system fans into the system board 2 Install cover front bezel 3 Follow the procedures in After Working Inside Your Computer 43 ...

Страница 44: ...44 ...

Страница 45: ...ooling shroud optical drive hard drive carrier hard drive assembly 3 Disconnect all the SAS cables by pressing on their respective release tabs 4 Push the blue release tabs in the direction of the arrows towards the hard drive assembly to release the SAS backplane from the system board a Lift and remove the SAS backplane from the computer 45 ...

Страница 46: ...46 ...

Страница 47: ... tabs and insert the backplane in the slot on the system board along the hard drive assembly 2 Connect the SAS cables 3 Install hard drive assembly hard drive carrier optical drive cooling shroud cover front bezel 4 Follow the procedures in After Working Inside Your Computer 47 ...

Страница 48: ...48 ...

Страница 49: ...s Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover cooling shroud 3 Press inwards on the two release tabs and slide the front chassis assembly towards the front of the computer 49 ...

Страница 50: ...50 ...

Страница 51: ...nt Chassis Assembly 1 Slide the front chassis assembly towards the back of the computer until it clicks into place 2 Install cooling shroud cover front bezel 3 Follow the procedures in After Working Inside Your Computer 51 ...

Страница 52: ...52 ...

Страница 53: ...t 1 Follow the procedures in Before Working Inside Your Computer 2 Remove cover cooling shroud 3 Pull both release tabs upwards simultaneously to release the fan bracket a Lift the fan bracket and remove it from the computer 53 ...

Страница 54: ...54 ...

Страница 55: ...ket in the computer 2 Ensure that there are no cables on top of the fan connectors 3 Press both release tabs downwards simultaneously to secure the bracket 4 Install cooling shroud cover 5 Follow the procedures in After Working Inside Your Computer 55 ...

Страница 56: ...56 ...

Страница 57: ... procedures in Before Working Inside Your Computer 2 Remove cover front chassis assembly 3 Press the release tab and lift the fan out of the system fan assembly a Repeat the above step to remove the remaining system fans from the assembly 57 ...

Страница 58: ...58 ...

Страница 59: ...e fan in the system fan assembly until it clicks into place 2 Repeat the above step to install the remaining system fans into the assembly 3 Install front chassis assembly cover 4 Follow the procedures in After Working Inside Your Computer 59 ...

Страница 60: ...60 ...

Страница 61: ...procedures in Before Working Inside Your Computer 2 Remove front bezel cover cooling shroud fan bracket 3 Press the release latch away from the battery to allow the battery to pop up from the socket Lift the coin cell battery out of the computer 61 ...

Страница 62: ...62 ...

Страница 63: ...ttery into the slot on the system board 2 Press the coin cell battery downward until the release latch springs back into place and secures it 3 Install fan bracket cooling shroud cover front bezel 4 Follow the procedures in After Working Inside Your Computer 63 ...

Страница 64: ...64 ...

Страница 65: ...ore Working Inside Your Computer 2 Remove front bezel cover cooling shroud front chassis assembly fan bracket 3 Press down on the memory securing clips on each side of the memory module and lift the memory module upwards to remove it from the computer 65 ...

Страница 66: ...66 ...

Страница 67: ... into the memory socket 2 Press down on the memory module until the securing clips secure the memory in place 3 Install fan bracket front chassis assembly cooling shroud cover front bezel 4 Follow the procedures in After Working Inside Your Computer 67 ...

Страница 68: ...68 ...

Страница 69: ...el cover cooling shroud fan bracket 3 Slide the front chassis assembly forward 4 Loosen the captive screws on the heat sink It is recommended to begin loosening the diagonal facing screws to prevent one side of the heat sink from lifting during removal a Lift the heat sink and remove it from the computer 69 ...

Страница 70: ...70 ...

Страница 71: ...er the processor on the system board 2 Tighten and secure the diagonally facing captive screws on the heat sink 3 Install fan bracket front chassis assembly cooling shroud cover front bezel 4 Follow the procedures in After Working Inside Your Computer 71 ...

Страница 72: ...72 ...

Страница 73: ...secured by two levers They have icons that indicate which lever needs to be opened first and which lever closes first a Press down on the first lever holding the processor cover in place and release it sideways from its retention hook b Repeat step a to release the second lever from its retention hook c Lift up and remove the processor cover d Lift the processor to remove it from the socket and pl...

Страница 74: ...4 Repeat the above steps to remove the second processor if available from the computer To verify if your computer has dual processor slots see the System Board Components 74 ...

Страница 75: ...cate which lever needs to be opened first and which lever closes first 3 Slide the first lever sideways into the retention hook to secure the processor 4 Repeat step 3 to slide the second lever into the retention hook 5 Install heat sink fan bracket front chassis assembly cooling shroud cover front bezel 6 Follow the procedures in After Working Inside Your Computer 75 ...

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Страница 77: ... Expansion Card Cages 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover 3 Release the power cables from the metal clips 4 Lift the outer expansion card cage and flip it over 77 ...

Страница 78: ...5 Disconnect all the cables leading up to the outer expansion card cage and lift it away from the computer 6 Disconnect all the cables leading up to the center expansion card cage 78 ...

Страница 79: ...7 Lift the center expansion card upwards and move it away from the computer 79 ...

Страница 80: ...80 ...

Страница 81: ... the center expansion card cage in the computer 3 Connect the cables leading to the outer expansion card cage 4 Install the outer expansion card cage in the computer 5 Thread the cables leading to the expansion card cage 6 Install cover front bezel 7 Follow the procedures in After Working Inside Your Computer 81 ...

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Страница 83: ...t 3 Slide the front chassis assembly forward 4 Disconnect the optical drive power connector and the SAS backplane connector by pressing the notch on each individual connector and pulling them in an outward direction 5 Disconnect the CPU 1 CPU 2 power connectors CPU 1 CPU 2 memory power connectors power distribution unit connector and the 24 pin connector from the system board 83 ...

Страница 84: ...6 Unroute all the cables from the routing tabs 7 Remove the screws that secure the power distribution unit a Lift the power distribution unit upwards and remove it from the computer 84 ...

Страница 85: ...e all the power cables through their routing channels 4 Connect the CPU 1 CPU 2 SAS Backplane and optical driver power connectors 5 Slide the front chassis assembly to its original position 6 Install expansion card cages fan bracket system fans hard drive assembly cooling shroud cover front bezel 7 Follow the procedures in After Working Inside Your Computer 85 ...

Страница 86: ...86 ...

Страница 87: ...procedures in Before Working Inside Your Computer 2 Remove front bezel cover expansion card cages 3 Remove all the cards from the card riser cage 4 Lift the release tab upwards and slide the riser board towards the right to remove it from the computer 87 ...

Страница 88: ...88 ...

Страница 89: ... Installing the Remote Access Host Card 1 Install the remote access host card in its slot 2 Install expansion card cages cover front bezel 3 Follow the procedures in After Working Inside Your Computer 89 ...

Страница 90: ...90 ...

Страница 91: ... Card 1 Follow the procedures in Before Working Inside Your Computer 2 Remove front bezel cover expansion card cages remote access host card 3 Remove the screws that secure the SAS controller card and remove it from the computer 91 ...

Страница 92: ...92 ...

Страница 93: ...he SAS Controller Card 1 Install the screws that secure the SAS controller card 2 Install remote access host card expansion card cages cover front bezel 3 Follow the procedures in After Working Inside Your Computer 93 ...

Страница 94: ...94 ...

Страница 95: ...puter 2 Remove front bezel cover cooling shroud heat sink processor memory front chassis assembly power supply fan bracket expansion card cages power distribution unit 3 Lift the blue release tab slide the system board forward in the direction indicated and remove it from the computer 95 ...

Страница 96: ...96 ...

Страница 97: ...stem board towards the back of the computer 3 Press the blue release tab 4 Install power distribution unit expansion card cages fan bracket memory processor heat sink front chassis assembly cooling shroud cover front bezel 5 Follow the procedures in After Working Inside Your Computer 97 ...

Страница 98: ...98 ...

Страница 99: ...er distribution unit connector 6 24 pin power connector 7 Front USB connector 8 I O riser bus 9 SAS connectors 10 PCIe G2 S7 bus connector 11 I O riser bus 12 SATA connector 13 coin cell battery slot 14 CPU 1 memory power connector 15 Password reset jumper 16 Real time clock reset jumper 17 Processor 1 power connector 18 Processor 1 19 Processor 2 power connector 20 Processor 2 99 ...

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Страница 101: ... problem with the system easier and more accurate NOTE The diagnostic lights will blink when the power button is amber or off and will not blink when it is blue This has no other significance Light Pattern Problem Description Troubleshooting Steps Diagnostic LEDs Power Button LED The computer is either turned off or is not receiving power Re seat the power cable in the power connector at the back ...

Страница 102: ... Power off computer leaving the computer plugged in Press and hold the power supply test button at the rear of the power supply unit If the LED next to the switch illuminates the problem may be with your system board If the LED next to the switch does not illuminate disconnect all internal and external peripherals and press and hold the power supply test button If it illuminates there could be a p...

Страница 103: ... it to a different DIMM connector and re start the computer If available install verified working memory of the same type into your computer A possible CPU or system board failure has occurred Replace the CPU with a known good CPU If the computer still fails to boot inspect the CPU socket for damage BIOS may be corrupt or missing The computer hardware is operating normally but the BIOS may be corr...

Страница 104: ...rsists the system board is faulty A possible coin cell battery failure has occurred Remove the coin cell battery for one minute reinstall the battery and restart The computer is in a normal on condition The diagnostic lights are not lit after the computer successfully boots to the operating system Ensure that the display is connected and powered on A possible processor failure has occurred Re seat...

Страница 105: ...working graphics card into your computer A possible hard drive failure has occurred Re seat all power and data cables A possible USB failure has occurred Re install all USB devices and check all cable connections No memory modules are detected If two or more memory modules are installed remove the modules then reinstall one module and restart the computer If the computer starts normally continue t...

Страница 106: ...uter If the problem persists reinstall the card you removed then remove a different card and restart the computer Repeat this process for each expansion card installed If the computer starts normally troubleshoot the last card removed from the computer for resource conflicts A possible system board resource and or hardware failure has occurred Clear CMOS Disconnect all internal and external periph...

Страница 107: ... for the devices installed on your computer Error Messages Errors That Halt the System Completely The following is a list of BIOS error messages that will halt the system completely requiring you to cycle the system s power Error Memory configured incorrectly Please enter Setup for Memory Info details Alert Processor Cache Size Mismatch Alert Processor Type Mismatch Alert Processor Speed Mismatch ...

Страница 108: ...to thermal event Alert Previous voltage failure Alert System battery voltage is low Alert Uncorrectable memory error previously detected at XXXXXXXXh Alert Unable to initialize fan controller Plug Play Configuration Error Errors That Do Not Halt the System The following is a list of BIOS error messages that do not halt the system but will display a warning message pause for a few seconds and then ...

Страница 109: ...KB Data Cache 32 KB 256 KB Mid Level Cache per core up to 20 MB 4C 10 MB 6C 15 MB 12 MB 8C 20 MB Last Level Cache shared among all cores Table 2 System Information Feature Specification Chipset Intel C600 chipset BIOS chip NVRAM 8 MB 4 MB serial flash EEPROM Table 3 Memory Memory Specification Type 1600 DDR3 ECC RDIMM Speed 1066 Mhz 1333 Mhz or 1600 MHz Connectors sixteen DIMM slots Capacity 2 GB ...

Страница 110: ...8 slots bidirectional speed 8 GB s PCIe 3 0 x4 slots bidirectional speed 4 GB s PCIe 2 0 x4 slots bidirectional speed 2 GB s PCI 2 3 32 bit 33MHz 133MB s SAS 3 Gbps and 6 Gbps SATA 1 5 Gbps 3 Gbps and 6 Gbps USB 480 Mbps high speed 12 Mbps full speed 1 2 Mbps low speed Table 8 Card Slots Card Slots Specification Outer Riser Slot 1 PCI Express 3 0 x4 x16 electrical mechanical full height full lengt...

Страница 111: ...th onboard LSI2308 controller or six SAS or SATA drives with LSI9271 8i card Internally accessible none Table 10 External Connectors External connectors Specification Audio stereo out Mic Line In Network two RJ 45 Serial one 9 pin connector 16550C compatible USB front panel 2 rear panel 4 Video video card dependant System ID Cable Management Arm CMA remote LED connector Table 11 Internal Connector...

Страница 112: ...able 12 Controls and Lights Controls and Lights Specification Power button light off system is off or unplugged solid blue light computer is operating normally blinking blue light computer is in stand by solid amber light the computer does not start indicating a problem with the system board or power supply blinking amber light indicates a problem has occurred with the system board System ID butto...

Страница 113: ...y 3 V CR2032 lithium coin cell Voltage 100 V to 240 V 12 00 A to 6 00 A 50 Hz to 60 Hz Wattage 1023 W 100 VAC to 120 VAC 1100 W 200 VAC to 240 VAC 1400 W 200 VAC to 240 VAC Maximum heat dissipation 4774 BTU hr NOTE Heat dissipation is calculated by using the power supply wattage rating NOTE See the safety information that shipped with your computer for important voltage setting information Table 1...

Страница 114: ...erating 5 Hz to 350 Hz at 0 0002 G2 Hz Storage 5 Hz to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec Airborne contaminant level G1 or lower as defined by ISA S71 04 1985 114 ...

Страница 115: ...nu only affects the current boot it has the added benefit of not requiring the technician to restore the customer s boot order after completing troubleshooting The computer has several keystroke options available during the POST process at the Dell Logo screen These keystrokes make several options available Keystroke Function Description F2 Enter System Setup Use System Setup to make changes to th...

Страница 116: ...ert to the factory settings click Load Defaults To close the window click Exit General System Board Displays the following information System Information Displays BIOS Version Service Tag Express Service Code Asset Tag Manufacture Date and the Ownership Date Memory Information Displays Memory Installed Memory Speed Number of Active Channels Memory Technology DIMM 1 Size DIMM 2 Size DIMM 3 Size DIM...

Страница 117: ...in the computer SAS 0 SAS 1 SAS 2 SAS 3 SAS 4 SAS 5 SAS 6 System Configuration Integrated NICs Enables or disables the integrated network card You can set the integrated NIC to Disable Enable default Enabled with PXE USB Controller Enables or disables the integrated USB controller Disable Enable Default No Boot Serial Port 1 Determines how the built in serial port operates Disable Auto default COM...

Страница 118: ...nabled by default Adjacent Cache Line Prefetch When enabled the processor will retrieve the current and subsequent cache line Enable Adjacent Cache Line Prefetch Enabled by default Limit CPUID Value When enabled limits the maximum value the processor Standard CPUID Function will support Enable CPUID Limit Disabled by default Memory Node Interleaving Controls how many system memory distributed betw...

Страница 119: ...y the operating system TPM Security disabled by default When the option is enabled the user can select between three options Deactivate Activate Clear CPU XD Support Enables or disables the Execute Disable mode of the processor Enable CPU XD Support Enabled by default OROM Protection Determines whether access to the Option ROM configurations are permitted during boot like CTRL I or CRTL P Enable O...

Страница 120: ...sabled by default Remote Wake Up Determines if the system can be powered up remotely from Suspend Hibernate or Off Disable Enable Enable with Boot to NIC Maintenance Service Tag Displays the Service Tag of your computer Asset Tag Allows you to create a system asset tag if an asset tag is not already set System Management Controls the System Management mechanism Disable default DASH ASF 2 0 SERR Me...

Страница 121: ...n the system boots Enable Keyboard Error Detection PCOIP BIOS Access If enabled allows a remote user to access BIOS Setup via PCOIP Portal Enable PCOIP BIOS Access Enabled by default System Logs BIOS Events Displays the system event log and allows you to Clear Log Mark All Entries 121 ...

Страница 122: ...122 ...

Страница 123: ...hone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or suppor...

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