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Содержание Precision 10JEJ

Страница 1: ...w w w d e l l c o m s u p p o r t d e l l c o m Dell Precision Workstation 530 Setup and Quick Reference Guide ...

Страница 2: ...2002 Dell Computer Corporation All rights reserved Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden Trademarks used in this text Dell the DELL logo and Dell Precision are trademarks of Dell Computer Corporation Microsoft and Windows are registered trademarks of Microsoft Corporation Othertrademarksandtradenamesmaybeusedinthisdo...

Страница 3: ... Your Computer 20 Opening the Computer Cover 21 Opening the Cover 21 Inside Your Computer 23 Removing and Installing Parts 24 Adding Memory 24 Adding a Hard Drive or Externally Accessible Drive 24 Adding a PCI Expansion Card 24 Upgrading the Video Card 25 Upgrading Your Processor s 25 Solving Problems 25 When to Use the Dell Diagnostics 26 Starting the Dell Diagnostics 27 Messages and Codes 30 ...

Страница 4: ...4 Contents ...

Страница 5: ...ram for my computer Drivers for my computer My User s Guide My device documentation D r i v e r s a n d U t i l i t i e s C D a l s o k n o w n a s t h e Res o u r c e C D You can use this CD to access documentation reinstall drivers or run diagnostics tools How to set up my computer How to care for my computer Troubleshooting information How to open my computer cover How to locate other documenta...

Страница 6: ...r v i c e C o d e a n d P r o d u c t Ke y The labels are located on your computer How to reinstall my operating system O p e r a t i n g S y s t e m C D a n d I n s t a l l a t i o n G u i d e After you reinstall your operating system use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer What Are You Looking For Find it Here ...

Страница 7: ... Latest drivers for my computer Answers to technical service and support questions Online discussions with other users and technical support Documentation for my computer including the Service Manual D e l l S u p p o r t We b s i t e support dell com The Dell Support website provides several online tools including Knowledge Base Hints tips and online courses Customer Forum Online discussion with ...

Страница 8: ...for corporate government and education customers This website may not be available in all regions Warranty information S y s t e m I n f o r m a t i o n G u i d e How to use Windows XP Documentation for my computer and devices W i n d o w s X P H e l p a n d S u p p o r t C e n t e r 1 Click the Start button and click Help and Support 2 Type a word or phrase that describes your problem and click t...

Страница 9: ...te the installation respond to the prompts offered by the installation program 3 Click Next at the Welcome Dell System Owner screen 4 Select the appropriate System Model Operating System Device Type and Topic To access the Dell Precision ResourceCD Guide click User s Guides in the Topic pull down menu and click Dell Precision ResourceCD NOTE To access device drivers and user documentation you must...

Страница 10: ...c o m Setting Up Your Computer The numbers in the following figure correspond to the tasks described in the setup steps NOTE You must complete all steps to properly set up your computer C o m p u t e r Fea t u r e s Back View Front View doors open diagnostic lights 1 2 4 3 5 7 6 ...

Страница 11: ...t into the PS 2 keyboard connector If you have a Universal Serial Bus USB keyboard connect it to a USB connector as shown in the illustration Do not connect a USB mouse or keyboard to the USB connectors on the front of the computer NOTE Do not attempt to operate a PS 2 mouse and a USB mouse simultaneously Keyboard and Mouse 1 PS 2 or USB keyboard PS 2 or USB mouse ...

Страница 12: ...wever if your computer has a network expansion card installed connect the network cable to the network card not to the connector on the computer back panel If you have an optional modem connect the phone line to the modem NOTICE Do not connect a modem cable to the network adapter Voltage from telephone communications can cause damage to the network adapter Network Adapter and Modem 2 network cable...

Страница 13: ...humbscrews on the cable connector NOTE If you are only using one monitor with an optional dual monitor card you must use the primary port To enable dual monitor support both monitors must be attached when the computer starts For setting up dual monitors see Dual Monitors on page 17 Monitor 3 primary port optional secondary port ...

Страница 14: ...kers to the computer as shown on the instructions supplied with the speakers NOTE Your computer has an integrated audio controller However if your computer has an audio expansion card installed connect external audio devices to the sound card not to the connectors on the computer back panel Speakers 4 ...

Страница 15: ...Setup and Quick Reference Guide 15 Plug in the computer and the monitor to their electrical outlets Press the power button on your computer and monitor to turn them on Power Connection 5 Power On 6 ...

Страница 16: ...e several minutes Additional setup time may be required depending on your system s internal and external devices Follow the operating system prompts to complete setup You may be prompted to enter the Windows Product Key also called the Product ID or COA to complete the registration You can find this above the service tag on your computer NOTE For more information on setting up the operating system...

Страница 17: ... primary port See Frequently Asked Questions on page 18 for more information NOTE A second monitor is optional and requires a multimonitor graphics adapter card NOTE To enable dual monitor support both monitors must be attached when the computer starts primary port secondary port ...

Страница 18: ... Help and Support See the Limited Warranty and Return Policy section in your User s Guide Go to the main menu on the Dell Precision ResourceCD Click User s Guides in the Topic pull down menu click the user s guide appropriate for your computer and then see Limited Warranty and Return Policy Go to support dell com At the Welcome page click Dell Documents Make selections appropriate for your compute...

Страница 19: ...ision WorkStations ResourceCD Guide for more information How do I open the computer See Opening the Computer Cover on page 21 Go to the main menu on the Dell Precision ResourceCD Click User s Guides in the Topic pull down menu click the user s guide appropriate for your computer and then see Removing and Installing Parts Go to support dell com for help with general usage installation and troublesh...

Страница 20: ...t the Welcome page click Dell Documents Make selections appropriate for your computer to access your User s Guide See Removing and Installing Parts in the User s Guide I installed 4 GB of system memory Why does some of my memory appear to be missing Depending on your operating system double click the User s Guides icon on your desktop or click the Start button and select Help and Support See Syste...

Страница 21: ...he interior service label located on the inside of the cover to locate the standby power light While you work periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components In addition Dell recommends that you periodically review the safety instructions in the documentation that came with your computer Opening the Computer Cove...

Страница 22: ...p o r t d e l l c o m 4 Open the computer cover a Slide the cover release latch toward the top of the computer see the following figure b Raise the back of the cover and pivot it toward the front of the computer padlock ring cover release latch security cable slot ...

Страница 23: ...g inside your computer power supply diskette drive bracket externally accessible drive bracket expansion card slots I O panel connectors AC power receptacle expansion card cooling fan memory riser board retention bracket if needed microprocessor airflow shroud power supply airflow vents front panel speaker system board chassis intrusion switch hard drive bracket AGP card brace interior service lab...

Страница 24: ...the procedure before you begin working NOTE To print the entire User s Guide with the Internet Explorer browser select Print all linked documents in the Print window Adding Memory Perform the preceding steps to access the User s Guide and then see System Memory Adding a Hard Drive or Externally Accessible Drive Your computer has one or more enhanced integrated drive electronics EIDE drives or SCSI...

Страница 25: ...then click Video Adapter Pick your video card from the list displayed For instructions on installing the card in your computer perform the preceding steps to access your User s Guide and see Expansion Cards Upgrading Your Processor s Perform the preceding steps to access the User s Guide and then see Microprocessor Solving Problems NOTE If computer problems occur that require help from Dell suppor...

Страница 26: ...ts on one or all devices Select tests based on a symptom of the problem you are having Choose how many times a test is run Display test results DELL DIAGNOSTICS The Dell Precision ResourceCD contains Dell Diagnostics that tests various components on your computer and helps identify the cause of computer problems For more information see When to Use the Dell Diagnostics on page 26 SYSTEM LIGHTS Loc...

Страница 27: ...he Drivers and Utilities CD also known as the ResourceCD Starting the Dell Diagnostics From Your Hard Drive 1 Shut down and restart the computer 2 When the DELL logo appears press F12 immediately NOTE If you receive a message stating that no Diagnostics utility partition has been found follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD If you wait too long and t...

Страница 28: ...iple versions are listed select the version appropriate for your platform 9 When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want NOTE The Service Tag for your computer is located at the top of each test screen Option Function Express Test Pe...

Страница 29: ...enu screen To exit the Dell Diagnostics and restart the computer close the Main Menu screen Tab Function Results Displays the results of the test and any error conditions encountered Errors Displays error conditions encountered error codes and problem description Help Describes the test and may indicate requirements for running the test Configuration Displays your hardware configuration for the se...

Страница 30: ... Use the arrow keys to highlight CD Device in the Boot First Device menu option and press to move it to the top of the list 5 Press Alt b to restart your computer Messages and Codes Your application programs operating system and computer can identify problems and alert you to them When a problem occurs a message may appear on your monitor screen a beep code may sound or a light code may be generat...

Страница 31: ...ow Blank A power supply or system board failure exists Check the diagnostic lights to see if the specific problem is identified Also see Power Problems and System Board Problems in the User s Guide Blinking yellow Solid green A system board failure exists Check the diagnostic lights to see if the specific problem is identified Also see System Board Problems in the User s Guide Solid green and a be...

Страница 32: ...te the POST a series of lights located on the computer can help you understand which test failed or why the computer stopped responding These lights communicate problems encountered before and during POST only not during normal operation To locate the diagnostic lights see Computer Features on page 10 The following table lists the codes for the diagnostic lights gives probable causes and suggests ...

Страница 33: ... the power light is off ensure that the computer is connected to a working electrical outlet and then press the power button When the computer is operating normally it can be automatically or remotely started as long as it remains connected to an electrical outlet For more information see Power Management in the User s Guide If the problem is still not resolved contact Dell for technical assistanc...

Страница 34: ... Possible VRM 0 and VRM 1 failure See Microprocessor Problems in the User s Guide Possible memory riser board A failure See System Memory Problems in the User s Guide Possible memory riser board B failure See System Memory Problems in the User s Guide Possible memory riser board A and riser board B failure See System Memory Problems in the User s Guide D i a g n o s t i c L i g h t C o d e s B e f...

Страница 35: ...ttings in the User s Guide Possible microprocessor failure See Microprocessor Problems in the User s Guide Possible memory failure See System Memory Problems in the User s Guide Possible expansion card failure or conflict See Expansion Card Problems and Hardware Conflicts in the User s Guide Possible video card failure Reseat the video card and restart the computer to retest For instructions on re...

Страница 36: ... Conflicts in the User s Guide Possible system board resource and or hardware failure See System Board Problems and Hardware Conflicts in the User s Guide Possible expansion card failure or conflict See System Board Problems and Hardware Conflicts in the User s Guide Possible system board resource and or hardware failure See System Board Problems and Hardware Conflicts in the User s Guide Normal o...

Страница 37: ...cation program that you were running at the time the message appeared and or the operating system documentation for an explanation of the message and a recommended action Beep Codes If an error occurs during start up that cannot be reported on the monitor your computer may emit a beep code that identifies the problem The beep code is a pattern of sounds for example one beep followed by a second be...

Страница 38: ...38 Setup and Quick Reference Guid e w w w d e l l c o m s u p p o r t d e l l c o m ...

Страница 39: ...w w w d e l l c o m s u p p o r t a p d e l l c o m Dell Precision 工作站 530 安裝和快速參考指南 ...

Страница 40: ...恕不另行通知著作權所有 2002 年 Dell Computer Corporation 所有權利均予保留未經 Dell Computer Corporation 的書面許可不得以任何形式進行複製本文件中使用的商標 Dell DELL 標誌和 Dell Precision 是 Dell Computer Corporation 的商標 Microsoft 和 Windows 是 Microsoft Corporation 的註冊商標本文件中述及的其他商標和商業名稱可能指擁有相應商標和名稱的公司實體或其產品 Dell Computer Corporation 對本公司之外的商標和產品名稱不擁有任何專利權 2002 年 12 月 P N 10JEJ Rev A03 ...

Страница 41: ... 43 使用 Dell Precision ResourceCD 47 安裝您的電腦 48 雙監視器 55 常見問題 56 安全第一 58 打開主機蓋 59 打開主機蓋 59 電腦內部 61 卸下和安裝零件 62 新增記憶體 62 新增硬碟機或外部可抽換式磁碟機 62 新增 PCI 擴充卡 62 升級視訊卡 63 升級處理器 63 解決問題 63 何時使用 Dell 診斷程式 64 啟動 Dell 診斷程式 65 訊息和代碼 68 ...

Страница 42: ...42 目錄 ...

Страница 43: ...指南 43 尋找資訊和援助下表列出了 Dell 作為支援工具而提供的資源您的電腦可能隨附了附加資源要尋找的項目是請在這裡尋找電腦的診斷程式電腦的驅動程式使用者指南裝置說明文件驅動程式和公用程式 CD 亦稱為 ResourceCD 您可以使用此 CD 存取說明文件重新安裝驅動程式或執行診斷工具如何安裝電腦如何維護電腦故障排除資訊如何打開主機蓋如何找到其他說明文件安裝和快速參考指南 ...

Страница 44: ...和快速參考指南 w w w d e l l c o m s u p p o r t a p d e l l c o m 快速服務代碼和服務標籤 Microsoft Windows 授權標籤快速服務代碼和產品識別碼這些標籤均位於您的電腦上如何重新安裝作業系統作業系統 CD 和安裝指南重新安裝作業系統後請使用驅動程式和公用程式 CD 以重新安裝用於電腦隨附裝置的驅動程式要尋找的項目是請在這裡尋找 ...

Страница 45: ... 主機板上的接頭位置系統資訊標籤此標籤位於主機蓋的內側最新的電腦驅動程式技術服務和支援問題的解答與其他使用者和技術支援進行線上討論包含 Service Manual 維修手冊的電腦說明文件 Dell 支援網站 support dell com Dell 支援網站將提供幾種線上工具其中包括 Knowledge Base 知識庫提示和線上課程 Customer Forum 客戶論壇與其他 Dell 客戶進行線上討論 Upgrades 升級元件的升級資訊例如記憶體硬碟機和作業系統 Customer Care 客戶關懷中心聯絡資訊訂單狀態保固和維修資訊 Downloads 下載軟體驅動程式修補程式和軟體更新 Reference 參考電腦說明文件產品規格及白皮書要尋找的項目是請在這裡尋找或 ...

Страница 46: ...電腦的服務合約 Dell Premier Support Dell 優先支援網站 premiersupport dell com Dell Premier Support 網站是專為公司政府和教育機構的客戶量身定做的此網站可能不適用於所有地區保固資訊系統資訊指南如何使用 Windows XP 電腦和裝置的說明文件 Windows XP 說明及支援中心 1 依次按一下開始按鈕和說明及支援 2 輸入描述問題的字句或短語然後按一下箭頭圖示 3 按一下描述問題的主題 4 按照螢幕上顯示的說明進行註若要獲得有關使用 Windows 2000 的說明請依次按一下開始按鈕和說明要尋找的項目是請在這裡尋找 ...

Страница 47: ...按一下 OK 確定以繼續進行操作若要完成安裝請回應安裝程式所提供的提示 3 在 Welcome Dell System Owner 歡迎 Dell 系統擁有者螢幕中按一下 Next 下一步 4 選擇適當的 System Model 系統機型 Operating System 作業系統 Device Type 裝置類型和 Topic 主題若要存取 Dell Precision ResourceCD Guide Dell Precision ResourceCD 指南請在 Topic 下拉式功能表中按一下 User s Guides 然後按一下 Dell Precision ResourceCD 註若要存取裝置驅動程式和使用者說明文件您必須在 Windows 中使用 ResourceCD 若要使用 Dell 診斷程式您必須將 ResourceCD 插入光碟機並重新啟動電...

Страница 48: ...48 安裝和快速參考指南 w w w d e l l c o m s u p p o r t a p d e l l c o m 安裝您的電腦下圖中的數字與安裝步驟中所述的工作相對應註您必須完成以下所有步驟才能正確安裝電腦電腦配件後視圖前視圖蓋子已打開診斷指示燈 1 2 4 3 5 7 6 ...

Страница 49: ...安裝和快速參考指南 49 如下圖所示連接鍵盤和滑鼠註如果您擁有 PS 2 鍵盤請將其連接至 PS 2 鍵盤接頭如果您擁有通用序列匯流排 USB 鍵盤請將其連接至 USB 接頭如下圖所示請勿將 USB 滑鼠或鍵盤連接至電腦正面的 USB 接頭註請勿嘗試同時操作 PS 2 滑鼠和 USB 滑鼠鍵盤和滑鼠 1 PS 2 或 USB 鍵盤 PS 2 或 USB 滑鼠 ...

Страница 50: ...w w w d e l l c o m s u p p o r t a p d e l l c o m 將網路纜線而非電話線插入網路接頭註您的電腦配有內建網路卡但是如果您的電腦安裝了網路擴充卡請將網路纜線連接至網路卡而不是電腦背面板上的接頭如果您擁有選購的數據機請將電話線連接至數據機注意事項切勿將數據機連接線連接至網路卡電話通訊所產生的電壓可能會損壞網路卡網路卡和數據機 2 網路纜線數據機連接線 ...

Страница 51: ...安裝和快速參考指南 51 對齊並輕輕地插入監視器連接線以免弄彎接頭插腳然後轉緊連接線接頭上的指旋螺絲註如果您只想將一台監視器連接至選購的雙監視器圖形卡則必須使用主連接埠若要啟用雙監視器支援功能兩台監視器均必須在電腦啟動時連接至電腦若要安裝雙監視器請參閱第 55 頁的雙監視器監視器 3 主連接埠選購的次連接埠 ...

Страница 52: ...52 安裝和快速參考指南 w w w d e l l c o m s u p p o r t a p d e l l c o m 按照揚聲器隨附的指示將揚聲器連接至電腦註您的電腦配有整合音效控制器但是如果您的電腦安裝了音效擴充卡請將外接式音效裝置連接至音效卡而不是電腦背面板上的接頭揚聲器 4 ...

Страница 53: ...安裝和快速參考指南 53 將電腦和監視器的電源線插入電源插座按下電腦和監視器上的電源按鈕以開啟其電源連接電源 5 開啟電源 6 ...

Страница 54: ...源之前您必須完成之前的所有安裝步驟並將所有裝置連接至電腦作業系統的起始安裝會自動進行並可能需要幾分鐘時間根據系統內部和外接式裝置的不同您可能需要更長的安裝時間請按照作業系統的提示完成安裝系統可能會提示您輸入 Windows 產品識別碼亦稱為 COA 以完成註冊您可以在電腦服務標籤的上部找到此識別碼註若要獲得更多有關安裝作業系統的資訊請參閱作業系統安裝指南請在以下欄位寫下此識別碼以備將來參考產品識別碼 ID 或 COA __________________________________ 若要獲得更多資訊請透過桌面上的 User s Guides 圖示或 Dell Precision ResourceCD 存取電腦說明文件安裝作業系統 7 ...

Страница 55: ...安裝和快速參考指南 55 雙監視器將主監視器連接至主連接埠請參閱第 56 頁的常見問題以獲得更多資訊註第二個監視器是選購的並且需要多監視器圖形配接卡註若要啟用雙監視器支援功能兩台監視器均必須在電腦啟動時連接至電腦主連接埠次連接埠 ...

Страница 56: ...Documents Dell 文件然後作出適合您電腦的選擇以存取使用者指南可以從何處找到有關電腦的保固聲明根據作業系統的不同連按兩下桌面上的 User s Guides 圖示或按一下開始按鈕然後選擇說明及支援請參閱使用者指南中的有限保固和退回規定章節移至 Dell Precision ResourceCD 中的主功能表在 Topic 下拉式功能表中按一下 User s Guides 接著按一下適用於您電腦的使用者指南然後參閱有限保固和退回規定瀏覽 support dell com 在 Welcome 網頁中按一下 Dell Documents 然後作出適合您電腦的選擇以存取使用者指南請參閱使用者指南中的有限保固和退回規定可以從何處找到用於作業系統註冊的產品識別碼亦稱為真品證書 COA 請參閱本文件的第 54 頁瀏覽 su...

Страница 57: ...ll Precision ResourceCD 中的主功能表在 Topic 下拉式功能表中按一下 User s Guides 接著按一下適用於您電腦的使用者指南然後參閱卸下和安裝零件瀏覽 support dell com 以獲得有關日常使用安裝和故障排除指示的說明監視器空白且電源指示燈呈綠色閃爍我如何使電腦恢復作業電腦處於省電或睡眠狀態使用其中一種適當的方法喚醒電腦取決於您的作業系統連按兩下桌面上的 User s Guides 圖示或按一下開始按鈕然後選擇說明及支援請參閱使用者指南中的電源管理移至 Dell Precision ResourceCD 中的主功能表在 Topic 下拉式功能表中按一下 User s Guides 接著按一下適用於您電腦的使用者指南然後參閱電源管理瀏覽 support dell co...

Страница 58: ...元件之前請確認主機板上的備用電源指示燈已熄滅請參閱位於主機蓋內側的內部服務標籤以瞭解備用電源指示燈的位置當您工作時應經常觸摸電腦上未上漆的金屬表面以導去可能損壞內部元件的靜電另外 Dell 建議您經常查閱電腦隨附的說明文件中的安全指示我安裝了 4 GB 系統記憶體為什麼某些記憶體似乎遺失了取決於您的作業系統連按兩下桌面上的 User s Guides 圖示或按一下開始按鈕然後選擇說明及支援請參閱使用者指南的卸下和安裝零件章節中的系統記憶體移至 Dell Precision ResourceCD 中的主功能表在 Topic 下拉式功能表中按一下 User s Guides 接著按一下適用於您電腦的使用者指南然後參閱系統記憶體瀏覽 support dell com 在 Welcome 網頁中按一下 Dell Documents...

Страница 59: ...安裝和快速參考指南 59 打開主機蓋如果要卸下或安裝零件重設忘記的密碼或診斷電腦故障您可能需要打開主機蓋注意在執行此程序之前請參閱第 58 頁的安全第一打開主機蓋 1 關閉電腦和裝置的電源然後從電源插座上拔下其電源線並等待 10 至 20 秒鐘 2 如果您已在背面板的掛鎖扣環上安裝了掛鎖請取下該鎖見下圖 3 將電腦向右側平放 ...

Страница 60: ...60 安裝和快速參考指南 w w w d e l l c o m s u p p o r t a p d e l l c o m 4 打開主機蓋 a 將主機蓋釋放閂鎖向電腦頂部滑動見下圖 b 提起主機蓋背面將它朝電腦正面掀起掛鎖扣環主機蓋釋放閂鎖安全纜線孔 ...

Страница 61: ...安裝和快速參考指南 61 電腦內部下圖所示為打開了主機蓋的電腦註主機蓋內側所貼的服務標籤提供了有關進行電腦內部組裝的資訊電源供應器磁碟機托架外部可抽換式磁碟機托架擴充卡插槽 I O 面板接頭交流電源插座擴充卡散熱風扇記憶體擴充豎板固定托架如有必要微處理器通風罩電源供應器通風口前面板揚聲器主機板外殼侵入切換開關硬碟機托架 AGP 卡支架內部服務標籤連接線固定器 ...

Страница 62: ...m Documentation 系統文件 4 按一下 Dell Precision WorkStation 530 System User s Guide Dell Precision 工作站 530 系統使用者指南 5 按一下卸下和安裝零件 6 在您開始工作之前請在檔案功能表中選擇列印以列印程序註若要使用 Internet Explorer 瀏覽器列印整份使用者指南請在列印視窗中選擇列印所有連結的文件新增記憶體請執行前面的步驟以存取使用者指南然後參閱系統記憶體新增硬碟機或外部可抽換式磁碟機您的電腦配有一個或多個增強型整合套件 EIDE 磁碟機或 SCSI 磁碟機若要確定電腦配備的磁碟機類型請參閱電腦隨附的訂購表格請執行前面的步驟以存取使用者指南然後參閱磁碟機和媒體新增 PCI 擴充卡若要將週邊元件連接標準 PCI 擴充卡例如數據機新增至電腦請執...

Страница 63: ...關視訊卡的線上說明文件移至有關您電腦的網頁並按一下 Dell Documents 然後按一下 Video Adapter 影像配接卡在顯示的清單中選擇您的視訊卡若要獲得有關在電腦上安裝插卡的說明請執行前面的步驟以存取使用者指南然後參閱擴充卡升級處理器請執行前面的步驟以存取使用者指南然後參閱微處理器解決問題註如果需要 Dell 支援的協助來解決電腦發生的問題請在下面寫下您的快速服務代碼和服務標籤然後從您電腦的所在地與 Dell 公司聯絡快速服務代碼 ___________________________ 服務標籤 __________________________ ...

Страница 64: ... 技術服務和支援人員提供重要的資訊 Dell 診斷程式可讓您對一個或所有裝置執行快速全面或自訂測試根據所遇問題的症狀選擇測試類型選擇測試執行的次數顯示測試結果偵測到錯誤時暫停測試存取有關測試與裝置的線上說明資訊接收告訴您測試是否成功完成的狀態訊息在偵測到問題時接收錯誤訊息 DELL 診斷程式 Dell Precision ResourceCD 包含 Dell 診斷程式該程式可以測試電腦中的各種元件並協助您識別電腦問題的原因若要獲得更多資訊請參閱第 64 頁的何時使用 Dell 診斷程式系統指示燈這些指示燈位於電腦正面可指示電腦問題若要獲得更多資訊請參閱第 68 頁的系統指示燈診斷指示燈這些指示燈位於電腦正面可指示電腦問題若要獲得更多資訊請參閱第 69 頁的診斷指示燈系統訊息電腦將報告這些訊息以警告您目前或可能會發生的故障若要...

Страница 65: ...s 標誌請繼續等待直至您看到 Windows 桌面然後透過開始功能表關機並再試一次 3 在啟動裝置清單出現時反白顯示 Boot to UtilityPartition 啟動至公用程式分割區然後按下 Enter 4 在 Dell Diagnostics Main Menu Dell 診斷程式主功能表出現時選擇要執行的測試從驅動程式和公用程式 CD 啟動 Dell 診斷程式 1 將驅動程式和公用程式 CD 插入光碟機 2 關機並重新啟動電腦在螢幕上出現 DELL 標誌時立即按下 F12 如果您等待太久且螢幕上出現 Windows 標誌請繼續等待直至您看到 Windows 桌面然後透過開始功能表關機並再試一次註此功能僅會變更啟動順序一次在下次啟動時電腦將根據系統設定程式中指定的裝置啟動 3 在啟動裝置清單出現時反白顯示 IDE CD ROM Dev...

Страница 66: ...務標籤將位於每個測試螢幕的頂部 2 如果在測試時遇到問題則會出現顯示錯誤代碼和問題說明的訊息請記下錯誤代碼和問題說明然後按照螢幕上的說明進行如果您無法更正錯誤請與 Dell 公司聯絡 3 如果您是使用 Custom Test 或 Symptom Tree 選項執行測試請按一下下表所述的適當標籤以獲得更多資訊選項功能 Express Test 快速測試快速測試裝置本測試通常需要 10 至 20 分鐘且無需使用者作出回應請先執行 Express Test 以便能快速地找到問題 Extended Test 全面測試全面檢查裝置本測試通常需要一小時或更長時間且需要您不時地回答問題 Custom Test 自訂測試測試特定裝置您可以自訂要執行的測試 Symptom Tree 症狀樹列出所遇到的常見症狀讓您根據自己的問題症狀選擇測試類型標籤功能 ...

Страница 67: ...統設定程式功能表註如果您等待太久且作業系統開始載入到記憶體中請讓電腦完成載入作業然後重新啟動電腦並再試一次 3 使用方向鍵反白顯示 Boot Sequence 啟動順序功能表選項然後按下 Enter 以存取快顯式功能表註請記下您目前的啟動順序以防在執行 Dell 診斷程式之後要恢復此順序 4 使用方向鍵反白顯示 Boot First Device 啟動第一個裝置功能表選項中的 CD Device CD 裝置然後按下以將其移至清單的頂部 5 按下 Alt b 以重新啟動電腦 Configuration 組態顯示所選裝置的硬體組態 Dell 診斷程式會從系統設定程式記憶體和各種內部測試中獲取所有裝置的組態資訊並將其顯示在螢幕左窗格的裝置清單中裝置清單可能不會顯示電腦中安裝的所有元件或連接至電腦的所有裝置之名稱 Parameters 參數可讓您透...

Страница 68: ...題請參閱第 69 頁的診斷指示燈系統指示燈代碼電源指示燈硬碟機指示燈原因更正措施呈綠色持續亮起不適用電源已開啟且電腦正常操作無需採取任何更正措施呈綠色閃爍空白電腦處於暫停狀態 Windows 2000 和 Windows XP 使用其中一種適當的方法喚醒電腦請參閱使用者指南中的電源管理呈綠色閃爍幾次然後熄滅不適用存在組態錯誤檢查診斷指示燈以確定是否能識別特定的問題呈黃色持續亮起不適用 Dell 診斷程式正在執行測試或者主機板上的裝置可能發生故障或未正確安裝如果 Dell 診斷程式正在執行測試請讓測試完成檢查診斷指示燈以確定是否能識別特定的問題另請參閱使用者指南中的主機板問題如果電腦無法啟動請與 Dell 公司聯絡以尋求技術援助呈黃色閃爍空白電源供應器或主機板發生故障檢查診斷指示燈以確定是否能識別特...

Страница 69: ...燈的代碼可能的原因以及建議採取的更正措施這些指示燈均已作上標記以協助您找到電腦上與下表所示樣式相符的指示燈樣式在 POST 期間呈綠色持續亮起且發出嗶聲代碼不適用電腦在 BIOS 執行時偵測到問題請參閱第 74 頁的嗶聲代碼以獲得有關對嗶聲代碼進行診斷的說明另外請檢查診斷指示燈以確定是否能識別特定的問題在 POST 期間電源指示燈呈綠色持續亮起未發出嗶聲代碼且無影像顯示不適用監視器或圖形卡可能發生故障或未正確安裝檢查診斷指示燈以確定是否能識別特定的問題另請參閱使用者指南中的視訊問題在 POST 期間電源指示燈呈綠色持續亮起未發出嗶聲代碼但電腦鎖定不適用內建的主機板裝置可能發生故障檢查診斷指示燈以確定是否能識別特定的問題如果無法識別問題請與 Dell 公司聯絡以尋求技術援助系統指示燈代碼續電源指示燈 ...

Страница 70: ...閉狀況電腦已連接至其電源插座確定前面板電源指示燈已亮起如果電源指示燈熄滅請確定電腦已連接至工作正常的電源插座然後按下電源按鈕在電腦正常作業時只要它仍保持與電源插座的連接即可自動或遠端啟動電腦若要獲得更多資訊請參閱使用者指南中的電源管理如果問題仍未解決請與 Dell 公司聯絡以尋求技術援助電腦處於省電或睡眠狀態使用其中一種適當的方法喚醒電腦請參閱使用者指南中的電源管理如果問題仍未解決請與 Dell 公司聯絡以尋求技術援助 BIOS 無法執行請參閱使用者指南中的重設損壞的 BIOS 設定值電源供應器或電源線可能發生故障請參閱使用者指南中的電源問題主機板可能發生故障請與 Dell 公司聯絡以尋求技術援助微處理器和或電壓調節器模組 VRM 不相符請參閱使用者指南中的微處理器問題 A B C D A B C D A B ...

Страница 71: ...請參閱使用者指南中的微處理器問題 VRM 0 和 VRM 1 可能發生故障請參閱使用者指南中的微處理器問題記憶體擴充豎板 A 可能發生故障請參閱使用者指南中的系統記憶體問題記憶體擴充豎板 B 可能發生故障請參閱使用者指南中的系統記憶體問題記憶體擴充豎板 A 和擴充豎板 B 可能發生故障請參閱使用者指南中的系統記憶體問題 POST 之前的診斷指示燈代碼續指示燈樣式原因動作黃色綠色熄滅 A B C D A B C D A B C D A B C D A B C D A B C D ...

Страница 73: ...仍未解決請與 Dell 公司聯絡以尋求技術援助主機板資源和或硬體可能發生故障請參閱使用者指南中的主機板問題和硬體衝突主機板資源和或硬體可能發生故障請參閱使用者指南中的主機板問題和硬體衝突擴充卡可能發生故障或衝突請參閱使用者指南中的主機板問題和硬體衝突主機板資源和或硬體可能發生故障請參閱使用者指南中的主機板問題和硬體衝突完成 POST 後處於正常作業狀態無需採取任何措施 POST 期間的診斷指示燈代碼續指示燈樣式原因動作黃色綠色熄滅 A B C D A B C D A B C D A B C D A B C D A B C D ...

Страница 74: ...訊息請在使用者指南的系統訊息中找尋該訊息以獲得有關解決任何問題的建議系統訊息按照字母順序排列註如果您收到的系統訊息未在使用者指南中列出請查閱出現該訊息時正在執行的應用程式之說明文件和或作業系統說明文件以獲得有關該訊息的說明和建議採取的措施嗶聲代碼如果在啟動期間發生的錯誤無法顯示在監視器上則電腦可能會發出一系列識別問題的嗶聲嗶聲代碼是指一種聲音的模式例如先發出一聲嗶聲接著發出第二聲嗶聲然後發出急促的三聲嗶聲代碼為 1 1 3 這表示電腦無法讀取非揮發性隨機存取記憶體 NVRAM 中的資料如果電腦發出嗶聲代碼請記下該代碼然後在使用者指南的系統嗶聲代碼中查找該代碼 ...

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