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Troubleshooting Your System

book.book Page 170 Wednesday, February 17, 2010 6:17 PM

Содержание PowerEdge R815

Страница 1: ...Dell PowerEdge R815 Hardware Owner s Manual Regulatory Model E05S Regulatory Type E05S001 ...

Страница 2: ...these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows and Windows Server are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in this...

Страница 3: ...n 15 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns 17 Back Panel Features and Indicators 18 Guidelines for Connecting External Devices 20 NIC Indicator Codes 20 Power Indicator Codes 21 LCD Status Messages 22 Viewing Status Messages 22 Removing LCD Status Messages 23 System Messages 38 Warning Messages 51 Diagnostics Messages 51 Alert Messages 51 ...

Страница 4: ...ngs Screen 57 Processor Settings Screen 58 SATA Settings Screen 59 Boot Settings Screen 59 Integrated Devices Screen 60 PCI IRQ Assignments Screen 61 Serial Communication Screen 61 Power Management Screen 62 System Security Screen 63 Exit Screen 64 Entering the UEFI Boot Manager 64 Using the UEFI Boot Manager Navigation Keys 65 UEFI Boot Manager Screen 65 UEFI Boot Settings Screen 66 System Utilit...

Страница 5: ...pening and Closing the System 76 Opening the System 76 Closing the System 77 Hard Drives 78 Removing a Hard Drive Blank 78 Installing a Hard Drive Blank 79 Removing a Hard Drive Carrier 80 Installing a Hard Drive Carrier 81 Removing a Hard Drive From a Hard Drive Carrier 82 Installing a Hard Drive Into a Hard Drive Carrier 82 Optical Drive 83 Removing an Optical Drive 83 Installing an Optical Driv...

Страница 6: ...ling Fans 101 Removing a Cooling Fan 101 Installing a Cooling Fan 103 Removing the Cooling Fan Assembly 103 Installing the Cooling Fan Assembly 104 Internal USB Memory Key 105 Internal NIC Hardware Key 106 Expansion Cards and Expansion Card Risers 107 Expansion Card Installation Guidelines 107 Installing an Expansion Card 109 Removing an Expansion Card 111 Removing Expansion Card Riser 1 112 Insta...

Страница 7: ...nal 123 Removing a VFlash Media Card 123 Installing a VFlash Media Card 123 Internal Dual SD Module Optional 124 Removing the Internal Dual SD Module 124 Installing the Internal Dual SD Module 125 Processors 126 Removing a Processor 126 Installing a Processor 130 System Battery 132 Replacing the System Battery 132 SAS Backplane 134 Removing the SAS Backplane 134 Installing the SAS Backplane 136 Po...

Страница 8: ...m 151 Safety First For You and Your System 151 Troubleshooting System Startup Failure 151 Troubleshooting External Connections 151 Troubleshooting the Video Subsystem 152 Troubleshooting a USB Device 152 Troubleshooting a Serial I O Device 153 Troubleshooting a NIC 153 Troubleshooting a Wet System 154 Troubleshooting a Damaged System 155 Troubleshooting the System Battery 156 Troubleshooting Power...

Страница 9: ... System Diagnostics 171 Using Online Diagnostics 171 Embedded System Diagnostics Features 171 When to Use the Embedded System Diagnostics 172 Running the Embedded System Diagnostics 172 System Diagnostics Testing Options 172 Using the Custom Test Options 173 Selecting Devices for Testing 173 Selecting Diagnostics Options 173 Viewing Information and Results 173 6 Jumpers and Connectors 175 System B...

Страница 10: ...10 Contents Power Distribution Board Connectors 180 Expansion Card Riser Board Components and PCIe Buses 181 Disabling a Forgotten Password 183 7 Getting Help 185 Contacting Dell 185 Index 187 ...

Страница 11: ...Manager depending on the system s boot configuration See Using the System Setup Program and UEFI Boot Manager on page 53 F12 Starts PXE boot Ctrl E Enters the iDRAC Configuration Utility which allows access to the System Event Log SEL and configuration of remote access to the system For more information see the iDRAC user documentation at support dell com manuals Ctrl C Enters the SAS Configuratio...

Страница 12: ... power supply output to the system When the system bezel is installed the power button is not accessible NOTE When powering on the system the video monitor can take from several seconds to over two minutes to display an image depending on the amount of memory installed in the system NOTE On ACPI compliant operating systems turning off the system using the power button causes the system to perform ...

Страница 13: ...dditional label 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been...

Страница 14: ...dicate an error condition When the system is in standby mode the LCD backlight is off and can be turned on by pressing the Left Select or Right button on the LCD panel The LCD backlight remains off if LCD messaging is turned off through the iDRAC6 utility the LCD panel or other tools Figure 1 2 LCD Panel Features 9 Optical drive optional One optional slim line SATA DVD ROM drive or DVD RW drive NO...

Страница 15: ...e Home icon From the Home screen press the Select button to enter the main menu See the following tables for information on the Setup and View submenus Item Buttons Description 1 Left Moves the cursor back in one step increments 2 Select Selects the menu item highlighted by the cursor 3 Right Moves the cursor forward in one step increments During message scrolling Press once to increase scrolling ...

Страница 16: ...ntries are available so that a primary and secondary DNS server may be configured Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL This can be useful when trying to match an LCD message with an SEL entry Select Simple to display LCD error messages in a simplified user friendly format See LCD Status Messages on page 22 for a list of message...

Страница 17: ... User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu See Setup Menu on page 16 Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configured in the Set home submenu o...

Страница 18: ... removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green 3 seconds amber 3 seconds and off 6 secon...

Страница 19: ...length 6 PCIe slot 6 PCI Express Generation 2 x8 link expansion slot 24 13 cm 9 5 length 7 Power supplies 2 1100 W power supplies 8 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and the system status indicator on the back blink until one of t...

Страница 20: ...on your system see Using the System Setup Program and UEFI Boot Manager on page 53 NIC Indicator Codes 12 USB connectors 4 Connect USB devices to the system The ports are USB 2 0 compliant 13 Video connector Connects a monitor to the system 14 Serial connector Connects a serial device to the system 15 VFlash media slot optional Connects an external SD memory card for the optional iDRAC6 Enterprise...

Страница 21: ... operational When the system is on a green light also indicates that the power supply is providing DC power to the system Amber Indicates a problem with the power supply Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NIC is connected t...

Страница 22: ...gement software documentation NOTE If your system fails to boot press the System ID button for at least 5 seconds until an error code appears on the LCD Record the code then see Getting Help on page 185 Viewing Status Messages If a system error occurs the LCD screen turns amber Press the Select button to view the list of errors or status messages Press the left and right buttons to highlight an er...

Страница 23: ... page 16 to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe voltage error Contact support Check the system event log for critical failure events Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E1114 Ambient Temp exceeds allowed range Ambien...

Страница 24: ...rnal Dual SD Module Optional on page 123 and Troubleshooting System Cooling Problems on page 157 E1216 3 3V Regulator failure Reseat PCIe cards 3 3 V voltage regulator failed Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 166 E1219 Disk Backplane power failure Check BP power cable Storage backplane voltage regulator failed Remove and ...

Страница 25: ...an RPM exceeding range Check fan RPM of specified fan is outside the intended operating range See Troubleshooting System Cooling Problems on page 157 E1313 Fan redundancy lost Check fans The system is no longer fan redundant Another fan failure would put the system at risk of over heating Check LCD for additional scrolling messages See Troubleshooting a Fan on page 158 E1314 Critical system coolin...

Страница 26: ...68 E141C Unsupported CPU configuration Check CPU or BIOS revision Processors are in an unsupported configuration Ensure that your processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide E141F CPU protocol error Power cycle AC The system BIOS reported a processor protocol error Remove AC power to the system for 10 ...

Страница 27: ...ed or is missing from the system See Troubleshooting Power Supplies on page 157 E1614 Power Supply W error Check power supply Specified power supply failed See Troubleshooting Power Supplies on page 157 E1618 Predictive failure on Power Supply W Check PSU A power supply fan failure an over temperature condition or power supply communication error caused the predictive warning of an impending power...

Страница 28: ...Turn off power to the system check if adequate power is supplied to the system See the Getting Started Guide for information on the System power requirements E1631 System power draw exceeded threshold Contact support Processor and memory throttling is not sufficient to keep system power consumption below the maximum safe level with the current power supply configuration Remove AC power to the syst...

Страница 29: ...y error on a component that resides in the specified slot Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards on page 166 E1712 PCI system error on Bus Device Function The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus device function Remove and reseat the PCIe expansion cards If the problem p...

Страница 30: ...10 seconds and restart the system If the problem persists see Getting Help on page 185 E1716 Chipset IERR Bus Dev Function Review clear SEL The system BIOS reported a chipset internal error that resides in bus device function Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page...

Страница 31: ...eview clear SEL The specified hard drive experienced a fault See Troubleshooting a Hard Drive on page 164 E1812 Hard drive removed Check drive The specified hard drive is removed from the system Information only E1A11 PCI Riser hardware configuration mismatch Reconfigure PCIe risers are not configured correctly Some invalid configurations prevent the system from powering on Reinstall the expansion...

Страница 32: ...nt Reseat the internal dual SD module card If the problem persists see Getting Help on page 185 E1A14 SAS cable A failure Check connection SAS cable A is missing or bad Reseat the cable If the problem persists replace the cable If the problem persists see Getting Help on page 185 E1A15 SAS cable B failure Check connection SAS cable B is missing or bad Reseat the cable If the problem persists repla...

Страница 33: ...ow memory Check DIMMs The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory on page 159 E2014 CMOS RAM failure Power cycle AC CMOS failure CMOS RAM not functioning properly Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E2015 DMA Controller failure Power cycle AC DMA controller failure ...

Страница 34: ...and restart the system If the problem persists see Getting Help on page 185 E201A SuperIO failure Power cycle AC SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help on page 185 E201B Keyboard controller error Power cycle AC Keyboard controller failure Remove AC power to the system for 10 seconds and restart the system If the prob...

Страница 35: ...ilure Check screen for specific error messages See Troubleshooting the Processors on page 168 E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory on page 159 E2022 General failure during POST Check screen message General failure after video Check screen for specific error messages E2026 Mem...

Страница 36: ...d that the memory has too many errors Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory on page 159 I1910 Intrusion detected Check chassis cover System cover removed Replace the chassis cover or ensure the chassis cover is properly installed See Closing the System on page 77 I1911 LCD Log Full Check SEL to review all Error...

Страница 37: ...ge 185 W1228 RAID Controller battery capacity 24hr Warns predictively that the RAID battery has less than 24 hours of charge left Allow RAID battery to charge to greater than 24 hours of sustained charge If problem persists replace the RAID battery See Internal Dual SD Module Optional on page 123 W1630 Power supply redundancy degraded Check PSU cables The power supply subsystem is no longer fully ...

Страница 38: ...ective Actions Alert iDRAC6 not responding Rebooting The iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization The system will reboot Wait for the system to reboot Alert iDRAC6 not responding Power required may exceed PSU wattage Alert Continuing system boot accepts the risk that system may power down without warning The iD...

Страница 39: ...y power down without warning The system configuration of processor s memory modules and expansion cards may not be supported by the power supplies If any system components were just upgraded return the system to the previous configuration If the system boots without this warning then the replaced component s are not supported with this power supply If Energy Smart power supplies are installed repl...

Страница 40: ...mpt failed Retry the BIOS update If the problem persists see Getting Help on page 185 Caution NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is installed in the clear setting CMOS has been cleared Move the NVRAM_CLR jumper to the default position pins 3 and 5 See Figure 6 1 for jumper location Restart the system and re enter the BIOS settings See Using the System Setup Program and ...

Страница 41: ...because UEFI boot mode is enabled in BIOS and the boot operating system is non UEFI Ensure that the boot mode is set correctly and that the proper bootable media is available See Using the System Setup Program and UEFI Boot Manager on page 53 Decreasing available memory Faulty or improperly installed memory modules Reseat the memory modules See Troubleshooting System Memory on page 159 Embedded NI...

Страница 42: ...ion please run SETUP program An invalid system configuration caused a system halt Run the System Setup program and review the current settings See Using the System Setup Program and UEFI Boot Manager on page 53 Invalid PCIe card found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion...

Страница 43: ...cted System is in manufacturing mode Reboot to take the system out of manufacturing mode Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only No boot device available Faulty or missing optical drive subsystem hard drive or hard drive subsystem or non bootable USB key installed Use a bootable USB key CD or hard drive If the problem persists ...

Страница 44: ...nstalled expansion card s Reseat the expansion card s Ensure that all appropriate cables are securely connected to the expansion card s If the problem persists see Troubleshooting Expansion Cards on page 166 PCIe Training Error Expected Link Width is x Actual Link Width is y Faulty or improperly installed PCIe card in the specified slot Reseat the PCIe card in the specified slot number See Trouble...

Страница 45: ...stem SATA Port x device not found There is no device connected to the specified SATA port Information only SATA port x device auto sensing error SATA port x device configuration error SATA port 0 device failure The drive connected to the specified SATA port is faulty Replace the faulty drive Requested sector not found Seek error Seek operation failed Faulty hard drive USB device or USB medium Repl...

Страница 46: ...oubleshooting the System Battery on page 156 Time of day not set please run SETUP program Incorrect Time or Date settings faulty system battery Check the Time and Date settings See Using the System Setup Program and UEFI Boot Manager on page 53 If the problem persists replace the system battery See System Battery on page 131 Timer chip counter 2 failed Faulty system board See Getting Help on page ...

Страница 47: ...upted in the system firmware or has been lost due to system board replacement Restart the system and update the Lifecycle Controller repository to the latest software to restore full functionality See the Lifecycle Controller user documentation for more information The iDRAC6 Enterprise card flash memory may be corrupted Restore the flash memory using the latest version on support dell com See the...

Страница 48: ... memory modules are installed in a valid configuration See General Memory Module Installation Guidelines on page 93 Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System on pa...

Страница 49: ...ce them with High Output power supplies to use the components See Power Supplies on page 85 Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or SATA cables are properly connected See Troubleshooting a USB Device on page 152 Troubleshooting an Internal U...

Страница 50: ...ty DIMMs are disabled DIMM n1 n2 Total memory size is reduced Faulty or improperly seated memory module s Check both DIMMs in the same channel for a possible fault See Troubleshooting Your System on page 151 Warning The installed memory configuration is not optimal For more information on valid memory configurations please see the system documentation on the technical support web site Invalid memo...

Страница 51: ...e operating system For more information see the documentation that accompanied the operating system or application Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics on page 171 for more information about system diagnostics Alert Messages Systems management software generates alert messages for your ...

Страница 52: ...ystem and technical specifications Dell systems management application documentation at support dell com manuals provides information about installing and using the systems management software Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updat...

Страница 53: ...e is an enhanced 64 bit boot interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager on page 64 for more information on this interface You must select the boot mode in the Boot Mode field of the Boot Settings Screen of the System Setup program After specifying the boot mode proceed to install your operating syste...

Страница 54: ...he message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up arrow or Shift Tab Moves to the previous fi...

Страница 55: ...uration NOTE The System Setup program defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen on page 57 ...

Страница 56: ...the IRQ assigned to each of the integrated devices on the PCI bus and any installed expansion card that requires an IRQ See PCI IRQ Assignments Screen on page 61 Serial Communication Displays a screen to enable or disable the serial ports and specify related features and options See Serial Communication Screen on page 61 Power Management Enables you to manage power usage of the processor s fans an...

Страница 57: ...inue or F2 to enter the System Setup program CAUTION When setting this option to Disabled the system does not halt if an error occurs during POST Any critical errors are displayed and logged in the system event log Option Description System Memory Size Displays the amount of system memory System Memory Type Displays the type of system memory System Memory Speed Displays the system memory speed Vid...

Страница 58: ...OTE Disable this feature if your system does not run virtualization software DRAM Prefetcher Enabled default Enables or disables the DRAM prefetcher Hardware Prefetch Training on Software Prefetch Enables or disables the Hardware prefetcher training on software prefetcher Hardware Prefetcher Enabled default Enables or disables the hardware prefetcher Execute Disable Enabled default Enables or disa...

Страница 59: ...ws compatibility with non UEFI operating systems NOTE Setting this field to UEFI disables the Boot Sequence Hard Disk Drive Sequence and USB Flash Drive Emulation Type fields Boot Sequence If Boot Mode is set to BIOS this field tells the system where the operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the s...

Страница 60: ...ror mode for Internal Dual SD Modules if installed Embedded NIC1 and NIC2 Enabled default Enables or disables the operating system interface of the embedded NICs The NICs can also be accessed through the system s management controller Embedded Gb NICx Enabled default Enables or disables the integrated NIC Options are Enabled and Enabled with PXE PXE support allows the system to boot from the netwo...

Страница 61: ...serial devices NOTE Only Serial Device 2 can be used for Serial Over LAN SOL To use console redirection by SOL configure the same port address for console redirection and the serial device External Serial Connector Serial Device1 default Specifies whether Serial Device 1 Serial Device 2 or Remote Access Device has access to the external serial connector NOTE Only Serial Device 2 can be used for Se...

Страница 62: ...ating system for control The operating system sets the processor performance based on processor utilization Active Power Controller sets the processor power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance The BIOS sets the processor performance based on processor utilization Maximum Performance sets all fields to Maximum Performance If you select Custom yo...

Страница 63: ...ng the System Password on page 67 for more information Power Button Enabled default If Enabled the power button can turn the system s power off and on On an ACPI compliant operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by quali...

Страница 64: ... UEFI Boot Manager The UEFI Boot Manager enables you to Add delete and arrange boot options Access the System Setup program and BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system does not respond until the USB keyboard is active If your operating system begins to load before you press F11 ...

Страница 65: ...o boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found Boot options Displays the list of available boot options marked with asterisks Select the boot option you wish to use and press Enter NOTE If you hot add a boot device press ESC to refresh...

Страница 66: ...e Boot Option Deletes an existing boot option Enable Disable Boot Option Disables and enables a boot option in the boot option list Change Boot Order Changes the order of the boot option list One Time Boot From File Sets a one time boot option not included in the boot option list Option Description System Setup Accesses the System Setup program without rebooting System Services Restarts the system...

Страница 67: ...nter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unlocked To assign a system password 1 Verify that Password Status is Unlocked 2 Highlight the System Password option and press Enter 3 Type your new system password You can use up to 32 characters in your pas...

Страница 68: ...password security enabled 1 Turn on or reboot your system by pressing Ctrl Alt Delete 2 Type your password and press Enter To disable the password security 1 Turn on or reboot your system by pressing Ctrl Alt Delete 2 Type your password and press Ctrl Enter When Password Status is Locked type the password and press Enter when prompted at reboot If an incorrect system password is entered the system...

Страница 69: ...ss the or key The system prompts you to enter and verify the password NOTE The setup password can be the same as the system password If the two passwords are different the setup password can be used as an alternate system password The system password cannot be used in place of the setup password You can use up to 32 characters in your password As you type placeholders appear in the field The passw...

Страница 70: ...he System Setup program and select the System Security 2 Highlight Setup Password press Enter to access the setup password window Press Enter twice to clear the existing setup password The setting changes to Not Enabled 3 If you want to assign a new setup password perform the steps in Assigning a Setup Password on page 69 Embedded System Management The Lifecycle Controller is an embedded utility t...

Страница 71: ... local area network through the dedicated iDRAC6 Enterprise card port or the embedded NIC1 Enable or disable IPMI over LAN Enable a LAN Platform Event Trap PET destination Attach or detach the Virtual Media devices Change the administrative user name and password and manage user privileges View System Event Log SEL messages or clear messages from the log Reset iDRAC6 settings to default For additi...

Страница 72: ...72 Using the System Setup Program and UEFI Boot Manager ...

Страница 73: ...t attempt to lift the system by yourself CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety ins...

Страница 74: ...g shroud 2 power supply bays 2 3 expansion card riser 2 4 expansion card riser 1 5 heat sinks 2 or 4 6 memory modules 8 to 32 7 hard drives up to 6 8 control panel 9 optical drive optional 10 SD module 11 cooling fan assembly 12 cooling fans 6 2 3 4 5 6 7 8 9 10 1 12 11 ...

Страница 75: ...the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the system See Figure 3 2 Figure 3 2 Removing and Installing the Front Bezel Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the chassis 3 Secure the bezel with the keylock See Figure 3 2 1 release latch 2 key lock 3 front bezel 1 2...

Страница 76: ...o servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE It is recommended that you always use a static mat and static strap while working on components in the interior of the system Opening the System 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peri...

Страница 77: ...3 NOTE To close the system properly ensure that the tabs on the cooling shroud are seated in the slots on the chassis See Figure 3 9 2 Slide the cover toward the front of the chassis till it snaps in position 3 Push down the latch to secure the cover into the closed position 4 Rotate the latch release lock in a clockwise direction to secure the cover 5 Reconnect the system to its electrical outlet...

Страница 78: ...turn off or reboot your system while the drive is being formatted Doing so can cause a drive failure NOTE Use only drives that have been tested and approved for use with the SAS SATA backplane board When you format a hard drive allow enough time for the formatting to be completed Be aware that high capacity hard drives can take a number of hours to format Removing a Hard Drive Blank CAUTION To mai...

Страница 79: ...ard Drive Blank 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Insert the drive blank into the drive bay until the release button clicks into place 3 If applicable replace the front bezel See Installing the Front Bezel on page 75 1 hard drive blank 2 release button 1 2 ...

Страница 80: ...rmation about hot swap drive removal If the drive has been online the green activity fault indicator flashes as the drive is powered down When the drive indicators are off the drive is ready for removal 3 Press the release button on the front of the hard drive carrier and open the handle The hard drive carrier handle opens 4 Slide the hard drive carrier out until it is free of the drive bay See Fi...

Страница 81: ...shield spring and make it unusable CAUTION Ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 If a drive blank is present in the bay remove it See Removing a Hard Drive Blank on page 78 3 Press the release button on the front of the hard driv...

Страница 82: ...ap Hard Drive Into a Hard Drive Carrier Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the rear See Figure 3 6 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier 1 hard drive 2 hard driv...

Страница 83: ...ect the system from its electrical outlet 3 Open the system See Opening the System on page 76 4 Disconnect the power data cable from the back of the drive Note the routing of the power data cable inside the system as you remove them from the system board and the drive Route these cables properly when you replace them to prevent them from being pinched or crimped For more information see Front Chas...

Страница 84: ...mage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 3 Open the system See Opening the System on page 76 4 Slide ...

Страница 85: ... bezel See Installing the Front Bezel on page 75 Power Supplies Your system supports two hot swappable 1100 W power supplies If two power supplies are installed the second power supply provides power redundancy In a redundant mode the system distributes the power load across both power supplies to maximize efficiency When a power supply is removed with the system powered on the full power load is ...

Страница 86: ...ables NOTE You may have to unlatch and lift the optional cable management arm if it interferes with power supply removal For information about the cable management arm see the system s rack documentation 3 Press the release latch and pull the power supply out to release it from the power distribution board and clear the chassis If you are permanently removing the power supply you must install a po...

Страница 87: ... When connecting the power cable secure the cable with the Velcro strap NOTE When installing hot swapping or hot adding a new power supply in a system allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing the Power Supply Blank If you are installing ...

Страница 88: ...rvicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open th...

Страница 89: ...uted along the chassis wall See Figure 3 10 1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system See Figure 3 9 2 Insert the RAID battery into the battery carrier in the cooling shroud See Installing the RAID Battery on page 119 3 Close the system See Opening and Closing the System on page 76 1 cooling shroud 2 RAID battery carrier 3 shroud tabs...

Страница 90: ...rn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 Remove the cooling shroud See Removing the Cooling Shroud on page 88 CAUTION To prevent the memory modules from being damaged ensure that all cables connected to the front chassis assembly are free of obstructions 5 If required free the pow...

Страница 91: ...y inside until it snaps into position NOTE For proper system cooling ensure that the cables inside the system do not obstruct airflow 2 Route the SAS and SATA cables along the chassis wall See Figure 3 10 1 front chassis assembly 2 control panel cable 3 USB cable 4 SAS backplane power cable 5 cable clamp 6 release tabs 2 7 SATA cable 8 SAS cables 2 1 2 3 4 5 6 7 8 ...

Страница 92: ...and unbuffered registered DIMMs UDIMMs Quad rank DIMMs of 1066 MHz and single and dual rank DIMMs of 1333 MHz are also supported RDIMMs of capacities 2 GB 4 GB and 8 GB are supported for a total of up to 256 GB The system consists of 32 memory sockets split into four sets of eight sockets one set for each processor Each eight memory socket set is further organized into four DDR3 memory channels Th...

Страница 93: ...case of mixed rank population first populate the DIMM with the highest number of ranks in sockets with white release levers If memory modules with different speeds are installed they operate at the speed of the slowest installed memory module s If online sparing is enabled identical DIMMs must be installed in the same slots across each channel The system supports advanced ECC memory interleaving a...

Страница 94: ...ed to processor 2 and so on System Capacity in GB Number of DIMMs DIMM Size in GB DIMM Type Organization Processors 1 2 8 8 1 RDIMM x8 A1 A2 A3 A4 B1 B2 B3 B4 16 8 2 UDIMM x8 A1 A2 A3 A4 B1 B2 B3 B4 16 8 2 RDIMM x8 A1 A2 A3 A4 B1 B2 B3 B4 32 16 2 UDIMM x8 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 32 16 2 RDIMM x8 A1 A2 A3 A4 A5 A6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 64 16 4 RDIMM x4 A1 A2 A3 A4 A5...

Страница 95: ... x8 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 64 32 2 UDIMM x8 A1 A2 A2 3 A4 A5 A 6 A7 A8 B1 B2 B3 B4 B5 B6 B7 B8 C1 C2 C3 C4 C5 C6 C7 C8 D1 D2 D3 D4 D5 D6 D7 D8 64 32 2 RDIMM x8 A1 A5 A2 A6 A3 A7 A4 A8 B1 B5 B2 B6 B3 B7 B4 B8 C1 C5 C2 C6 C 3 C7 C4 C8 D1 D5 D2 D6 D3 D7 D4 D8 64 16 4 RDIMM x4 A1 A2 A3 A4 B1 B2 B3 B4 C1 C2 C3 C4 D1 D2 D3 D4 96a 32 4 and 2 RDIMM x4 A1 A5 A2 A6 A3 A7 A4 A8 B1 B5...

Страница 96: ... are populated in slots B1 B8 eight 2 GB DIMMS are populated in slots C1 C8 and eight 2 GB DIMMS are populated in slots D1 D8 b Eight 8 GB DIMMS are populated in slots A1 A8 eight 8 GB DIMMS are populated in slots B1 B8 eight 2 GB DIMMS are populated in slots C1 C8 and eight 2 GB DIMMS are populated in slots D1 D8 c Eight 8 GB DIMMS are populated in slots A1 A8 eight 8 GB DIMMS are populated in sl...

Страница 97: ...covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel See Removing the Front Bezel on page 75 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 Remove the cooling shroud See Removing the Cooling Shroud on page ...

Страница 98: ...our thumbs to lock the memory module into the socket When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 6 through step 8 of this procedure to install the remaining memory modules See Table 3 2 10 If applicable slide the front chassis assembly back into the cha...

Страница 99: ... are hot to touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product docume...

Страница 100: ... on page 77 10 If applicable replace the front bezel See Installing the Front Bezel on page 75 11 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Fans Your system contains six hot swappable fans mounted in a fan assembly and provides cooling for the processors expansion cards and memory modules NOTE In the event of a problem with a pa...

Страница 101: ... team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The procedure for removing each individual fan module is the same 1 Open the system See Opening the System on page 76 2 Press the release tab and lift the fan out of the cooling fan assembly See Figure 3 12 Figure 3 12 Removing and Ins...

Страница 102: ... into the cooling fan assembly until the release tab snaps into place See Figure 3 12 3 Close the system See Closing the System on page 77 Removing the Cooling Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service an...

Страница 103: ...Installing System Components 103 Figure 3 13 Removing and Installing the Cooling Fan Assembly 1 release levers 2 2 fan assembly 3 slots 2 1 2 3 ...

Страница 104: ...d peripherals Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup program To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key...

Страница 105: ...emory Key Internal NIC Hardware Key Any additional future functionalities for the system s integrated NICs are enabled by installing an optional NIC hardware key in the iSCSI KEY socket on the system board See Figure 6 1 CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or a...

Страница 106: ...cate the ISCSI KEY connector on the system board See Figure 6 1 4 Insert the NIC hardware key into the connector on the board See Figure 3 15 Figure 3 15 Removing and Installing a NIC Hardware Key 5 Close the system See Closing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 NIC hardware key 2 ISCSI KEY connector 2 1...

Страница 107: ...d Slot 3 x8 link expansion slot low profile 24 13 cm 9 5 length Slot 4 x8 link expansion slot low profile 24 13 cm 9 5 length Riser 2 Slot 5 x8 link expansion slot 24 13 cm 9 5 length Slot 6 x8 link expansion slot 24 13 cm 9 5 length NOTE The length specified above is of the expansion cards NOTE Ensure that both riser 1 and riser 2 are installed in the system before you turn the system on CAUTION ...

Страница 108: ...it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 Locate the expansion card connector on the system board riser See Figure 6 1 and Figure 3 16 Card Priority Card Type Slot Priority Max Allowed 1 PERC H800 ...

Страница 109: ... 7 6 Holding the card by its edges position the card so that the card edge connector aligns with the expansion card connector 7 Insert the card edge connector firmly into the expansion card connector until the card is fully seated 8 Replace the expansion card latch See Figure 3 16 Figure 3 16 Installing and Removing an Expansion Card 1 expansion card latch 2 expansion card 3 expansion card connect...

Страница 110: ...structions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 If applicable disconnect all cables from the card 4 Lift the expansion card latch See Figure 3 16 5 Grasp the expansion card by its edges and carefully remove it from the expansion card connector 6 ...

Страница 111: ...llow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 If installed remove the expansion card s from the expansion card slot s See Removing an Expansion Card on page 110 4 If installed remove the storage controller card See Removing th...

Страница 112: ...nstalling and Removing Expansion Card Riser 1 1 expansion card riser 1 2 expansion card slot 1 3 expansion card slot 2 4 integrated storage controller card slot 5 riser guide pin 6 connector on system board 7 riser guide 8 blue tab 1 3 5 6 8 2 4 7 ...

Страница 113: ...on page 117 4 If applicable replace the expansion card s See Installing an Expansion Card on page 108 on page 72 5 Close the system See Closing the System on page 77 6 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Removing Expansion Card Riser 2 CAUTION Many repairs may only be done by a certified service technician You should only perform ...

Страница 114: ... and the slot on the chassis See Figure 3 17 2 Lower the expansion card riser into place until the expansion card riser connector is fully seated 3 If applicable replace the expansion card s See Installing an Expansion Card on page 108 on page 72 1 expansion card riser 2 2 expansion card slot 5 3 slot on chassis 4 expansion card slot 6 5 riser 2 connector on system board 6 riser guide pins 2 1 3 5...

Страница 115: ...one by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any at...

Страница 116: ...ving and Installing the Integrated Storage Controller Card 1 expansion card riser 1 2 SAS data cable connectors 2 3 SAS data cables 2 4 integrated storage controller card 5 alignment guides 2 6 integrated storage controller card connector 6 1 4 5 2 3 ...

Страница 117: ...ly on page 102 5 Hold the card by its edges and angle it between the alignment guides on riser 1 until it is fully seated See Figure 3 1 6 Connect the SAS data cables to the integrated storage controller card See Figure 3 19 NOTE Ensure that you connect the cable according to the connector labels on the cable The cable does not function properly if reversed 7 If applicable connect the RAID battery...

Страница 118: ...ipherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 Remove the cooling fan assembly See Removing the Cooling Fan Assembly on page 102 4 Press the tab on the RAID battery cable connector and pull the cable out of the connector on the storage controller card 5 Free the RAID battery cable from the slot in the battery carrier See Figure 3...

Страница 119: ...y cable slack into the area in front of the battery carrier slot 4 Connect the battery cable to the connector on the integrated storage controller card 5 Replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 6 Close the system See Closing the System on page 77 7 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 1 ...

Страница 120: ...sconnect the Ethernet cable from the iDRAC6 Enterprise Card connector on the system back panel See Figure 1 3 3 Open the system See Opening the System on page 76 4 Remove the VFlash media card if installed from the iDRAC6 Enterprise Card See Removing a VFlash Media Card on page 122 5 Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off the...

Страница 121: ...by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 1 iDRAC6 enterprise card 2 VFlas...

Страница 122: ...tem to its electrical outlet and turn the system on including any attached peripherals 8 Enter the iDRAC6 configuration utility and set up the Ethernet mode See iDRAC6 Configuration Utility on page 71 VFlash Media Optional The VFlash media card is a Secure Digital SD card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system Removing a VFlash Media Card To remove the...

Страница 123: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 3 If installed remove the SD cards from the internal dual SD module See Figure 3 1 4 Discon...

Страница 124: ...on or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System on page 76 1 hooks 2 2 SD...

Страница 125: ...ll is not covered by your warranty Read and follow the safety instructions that came with the product 1 Prior to upgrading your system download the latest system BIOS version from support dell com and follow the instructions included in the compressed download file to install the update on your system 2 Turn off the system including any attached peripherals and disconnect the system from the elect...

Страница 126: ...t sink is necessary to maintain proper thermal conditions 7 Using a 2 Phillips screwdriver loosen the heat sink retention screws See Figure 3 23 8 Gently lift the heat sink off the processor and keep it aside with the thermal grease side facing up Figure 3 23 Removing and Installing the Heat Sink 1 heat sink 2 slot on system board 1 2 ...

Страница 127: ...er and release the lever from the locked position by pushing down and pulling out from under the tab Rotate the lever 90 degrees upward until the processor is released from the socket See Figure 3 24 10 Rotate the processor shield upward and out of the way See Figure 3 24 Figure 3 24 Removing and Installing a Processor 1 processor 2 notches in processor 3 pin 1 indicators 2 4 processor shield 5 ZI...

Страница 128: ...socket is ready for the new processor After removing the processor place it in an antistatic container for reuse return or temporary storage Do not touch the bottom of the processor Touch only the side edges of the processor If you are permanently removing the processor you must install a processor blank in the processor socket to protect the pins of the processor socket See Figure 3 25 Installing...

Страница 129: ...e processor when you are moving it to the system to prevent dropping it on the floor 3 Locate the pin 1 indicator on the system board socket 4 Locate the pin 1 indicator on the top of the processor The pin 1 indicator is shown as a triangle on the top of the processor See Figure 3 24 CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful n...

Страница 130: ...sor See Figure 3 23 13 Using a 2 Phillips screwdriver tighten the two heat sink retention screws See Figure 3 23 14 If applicable replace the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 15 Replace the cooling shroud See Installing the Cooling Shroud on page 89 16 If applicable slide the front chassis assembly back See Front Chassis Assembly on page 90 17 Close the syst...

Страница 131: ... simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open th...

Страница 132: ...ositive side of the connector 8 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 9 Press the battery straight down into the connector until it snaps into place 10 If applicable replace the integrated storage controller card Installing the Integrated Storage Controller Card on page 117 11 Close the system See Closing the System on page 7...

Страница 133: ...ystem from the electrical outlet 3 Open the system See Opening the System on page 76 CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove the cooling shroud See Removi...

Страница 134: ...134 Installing System Components Figure 3 27 Removing and Installing a SAS Backplane 1 power cable 2 SAS backplane 3 SAS A cable 4 SAS B cable 5 release tabs 2 1 5 2 3 4 ...

Страница 135: ...o its electrical outlet and turn the system on including any attached peripherals 9 If applicable replace the front bezel See Installing the Front Bezel on page 75 Power Distribution Board Removing the Power Distribution Board CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentatio...

Страница 136: ...I O board a Slightly lift the tab on the high speed connector to free the release levers See Figure 3 30 b Push the release levers at an angle of 90 degrees away from the connector to separate the system board and the power distribution board from the I O board See Figure 3 30 7 Press the release tab in the direction of the arrow and slide the board upwards See Figure 3 28 8 Pull the power distrib...

Страница 137: ...ing System Components 137 Figure 3 28 Removing and Installing the Power Distribution Board 1 power distribution board 2 release tab 3 securing slot 4 power cable 5 power distribution board connector 5 1 2 3 4 ...

Страница 138: ... release tab slightly to the back of the system and slide the board down till it snaps into place See Figure 3 28 4 Connect the system board and the I O board to engage the interconnect between the power distribution board and the I O board a Align the guide pins on one half of the connector with the slots on the other half of the connector See Figure 3 30 b Push the release levers inward until th...

Страница 139: ...Front Bezel on page 75 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 Disconnect the display module cable from the control panel board See Figure 3 29 NOTE Using a small screwdriver or a knife raise the edges of the cable socket and release the cable clamp 5 Using a knife or a small flat blad...

Страница 140: ...at came with the product 1 Insert the display module into the chassis cutout and secure the module with the two Torx screws See Figure 3 29 2 Attach the replacement panel to the front of the display module 3 Connect the display module cable to the control panel board See Figure 3 29 NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting t...

Страница 141: ...ents 141 Figure 3 29 Removing and Installing the Control Panel Display Module 1 T8 Torx screw 2 T10 Torx screws 3 3 display module cable 4 control panel cable 5 power cable 6 control panel board 7 display module 1 2 7 6 3 4 5 ...

Страница 142: ...ect the cables connected to the control panel board See Figure 3 29 NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable NOTE Note the routing of the cables on the side on the system as you remove them from the control panel board You must route these cables properly when you replace them to prevent them from being pinched or ...

Страница 143: ...trol panel board on the front of the system See Figure 3 29 4 If applicable replace the USB memory key See Internal USB Memory Key on page 104 5 Connect all the cables to the control panel board NOTE Ensure that you release the cable clamp before connecting the cable and then latch the clamp after connecting the cable 6 If required route the power data cables along the chassis wall See Front Chass...

Страница 144: ...cess the encrypted data on your hard drives NOTE You can remove or replace the processor board without removing the I O board 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel See Removing the Front Bezel on page 75 3 Open the system See Opening the System on page 76 4 Remove the cooling shroud See Removing the...

Страница 145: ...e release levers See Figure 3 30 15 Push the release levers at an angle of 90 degrees away from the connector to separate the processor board from the I O board See Figure 3 30 16 Push the processor board toward the front of the system to free the guide pins on one half of the connector from the slots on the other half of the connector NOTE The power distribution board connector disengages from th...

Страница 146: ...nents Figure 3 30 Removing and Installing the System Board Assembly 1 power distribution board 2 release pin 3 I O board 4 tab 5 high speed connector 6 guide pins 2 7 release levers 2 8 processor board 9 handle 8 3 5 4 6 7 2 1 9 ...

Страница 147: ... with the slots on the other half of the connector See Figure 3 30 7 Push the release levers inward until they lock into position See Figure 3 30 8 Replace the processors and heat sinks on the new processor board See Installing a Processor on page 129 9 Replace the memory modules See Installing Memory Modules on page 97 10 Replace the cable clamp See Figure 3 10 11 Replace the cooling fan assembly...

Страница 148: ...ng the chassis wall See Front Chassis Assembly on page 90 18 Replace the cooling shroud See Installing the Cooling Shroud on page 89 19 Close the system See Closing the System on page 77 20 If applicable replace the front bezel See Installing the Front Bezel on page 75 21 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals ...

Страница 149: ... the following conditions If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager on page 53 Invalid memory configurations could cause the system to halt at startup...

Страница 150: ...of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB devices attached to the system 2 P...

Страница 151: ...ce cable 3 Turn off the system and the serial device and swap the device with a comparable device 4 Turn on the system and the serial device If the problem is resolved replace the serial device If the problem persists see Getting Help on page 185 Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Online Diagnostics on page 171 2 Restart the system and check for any system...

Страница 152: ...of the proper type and do not exceed the maximum length If all troubleshooting fails see Getting Help on page 185 Troubleshooting a Wet System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to s...

Страница 153: ...est See Using Online Diagnostics on page 171 If the tests fail see Getting Help on page 185 Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is n...

Страница 154: ...ration information This situation is caused by a defective battery 1 Re enter the time and date through the System Setup program See Using the System Setup Program and UEFI Boot Manager on page 53 2 Turn off the system and disconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup program If the dat...

Страница 155: ...e Getting Help on page 185 Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read...

Страница 156: ...ON The cooling fans are hot swappable To maintain proper cooling while the system is on only replace one fan at a time 2 Locate the faulty fan indicated by the LCD panel or the diagnostic software 3 Remove and reseat the fan See Removing a Cooling Fan on page 101 and Installing a Cooling Fan on page 103 NOTE Wait at least 30 seconds for the system to recognize the fan and determine whether it is w...

Страница 157: ...ics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen Go to step 16 if an error message appears i...

Страница 158: ...em is not resolved proceed with the next step 16 If a diagnostic test or error message indicates a specific memory module as faulty swap or replace the module 17 Open the system See Opening the System on page 76 18 If applicable move the front chassis assembly See Front Chassis Assembly on page 90 19 If applicable remove the cooling shroud See Removing the Cooling Shroud on page 88 20 To troublesh...

Страница 159: ...safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal USB key port is enabled See Integrated Devices Screen on page 60 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 If applicable move the front chassis assembly See Front Chassis Assembly...

Страница 160: ... attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System on page 76 4 Reseat the SD module cable See Installing the Internal Dual SD Module on page 125 CAUTION If the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup you must follow the instructions in step 5 to step 9 to avoid loss of data If the...

Страница 161: ...d support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable remove the bezel See Removing the Front Bezel on page 75 2 Try using a different CD or DVD 3 Enter the System Setup program and ensure that the integrated SATA controller and the drive s SATA port are enabled See Us...

Страница 162: ...ive Before you proceed back up all files on the hard drive 1 Run the appropriate online diagnostics test See Using Online Diagnostics on page 171 Depending on the results of the diagnostics test proceed as needed through the following steps 2 If applicable remove the bezel See Removing the Front Bezel on page 75 3 If your system has a RAID controller and your hard drives are configured in a RAID a...

Страница 163: ...Setup program and ensure that the SAS or PERC controller is enabled See Using the System Setup Program and UEFI Boot Manager on page 53 3 Restart the system and press the applicable key sequence to enter the configuration utility program Ctrl C for a SAS controller Ctrl R for PERC controller See the controller s documentation for information about configuration settings 4 Check the configuration s...

Страница 164: ...ached peripherals If the problem persists see Getting Help on page 185 Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell ...

Страница 165: ...alled in the system See Removing an Expansion Card on page 111 11 Close the system See Closing the System on page 77 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate online diagnostic test If the tests fail see Getting Help on page 185 14 For each expansion card you removed in step 10 perform the following steps a Turn off the ...

Страница 166: ...assembly See Removing the Cooling Fan Assembly on page 103 5 Ensure that each processor and heat sink are properly installed See Removing a Processor on page 126 6 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 7 Close the system See Closing the System on page 77 8 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 9 ...

Страница 167: ...ling Fan Assembly on page 103 21 Replace processor 1 and processor 2 with processor 3 and processor 4 See Removing a Processor on page 126 22 Install the cooling fan assembly See Installing the Cooling Fan Assembly on page 104 23 Close the system See Closing the System on page 77 24 Repeat step 15 through step 17 If your system has more than two processors continue installing and testing each proc...

Страница 168: ...170 Troubleshooting Your System ...

Страница 169: ...ports NICs CMOS and more If you are unable to identify the problem using the online diagnostics then use the embedded system diagnostics The files required to run the online diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Online Di...

Страница 170: ... the Life Cycle Controller screen CAUTION Use the embedded system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Click Diagnostics in the left pane and click Launch Diagnostics in the right pane The Diagnostics menu allows you to run all or specific diagnostics tests or to exit System Diagnost...

Страница 171: ...Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the test log Test Iterations Selects the number of times the test is run Log output file ...

Страница 172: ...174 Running the System Diagnostics Configuration Displays basic configuration information about the currently selected device Parameters Displays parameters that you can set for the test ...

Страница 173: ...ystem Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled and iDRAC6 local access is unlocked at the next AC power cycle pins 4 6 NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 ...

Страница 174: ...176 Jumpers and Connectors System Board Connectors Figure 6 1 System Board Connectors 1 3 4 2 5 6 7 9 8 10 11 12 13 16 18 19 20 21 23 24 22 25 27 26 14 15 17 28 ...

Страница 175: ...AN6 System cooling fan 6 connector 10 FAN5 System cooling fan 5 connector 11 CPU1 Processor 1 socket 12 A1 Memory module slot A1 white release lever A5 Memory module slot A5 A2 Memory module slot A2 white release lever A6 Memory module slot A6 A3 Memory module slot A3 white release lever A7 Memory module slot A7 A4 Memory module slot A4 white release lever A8 Memory module slot A8 13 CPU3 Processo...

Страница 176: ...emory module slot B1 white release lever B5 Memory module slot B5 B2 Memory module slot B2 white release lever B6 Memory module slot B6 B3 Memory module slot B3 white release lever B7 Memory module slot B7 B4 Memory module slot B4 white release lever B8 Memory module slot B8 18 BP_PWR Backplane power and front panel USB connector 19 CPU2 Processor 2 socket 20 FAN1 System cooling fan 1 connector 21...

Страница 177: ...l panel interface connector 27 Left PCIE_G2_X16 Expansion card riser 2 connector 28 ISCSI Key ISCSI key connector NIC hardware key 1 power connector 2 SAS A connector 3 SAS B connector 4 hard drive connectors 4 and 5 5 hard drive connectors 2 and 3 6 hard drive connectors 0 and 1 Item Connector Description 6 4 5 3 2 1 ...

Страница 178: ...180 Jumpers and Connectors Power Distribution Board Connectors Figure 6 3 Power Distribution Board Connectors 1 power supply connectors 2 2 12 pin power cable connector 3 mixed signal connector 3 1 2 ...

Страница 179: ...nnectors 181 Expansion Card Riser Board Components and PCIe Buses Figure 6 4 PCIe Expansion Card Riser 1 Components 1 PCIe slot 1 connector 2 PCIe slot 2 connector 3 integrated storage controller card connector 3 1 2 ...

Страница 180: ...182 Jumpers and Connectors Figure 6 5 PCIe Expansion Card Riser 2 Components 1 PCIe slot 5 connector 2 PCIe slot 6 connector 3 chassis intrusion switch 1 2 3 ...

Страница 181: ... system board 4 Close the system 5 Reconnect your system and peripherals to their electrical outlets and turn on the system The existing passwords are not disabled erased until the system boots with the password jumper plug removed However before you assign a new system and or setup password you must install the jumper plug NOTE If you assign a new system and or setup password with the jumper plug...

Страница 182: ...184 Jumpers and Connectors ...

Страница 183: ... based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropria...

Страница 184: ...186 Getting Help ...

Страница 185: ...ch 182 connectors USB 12 18 video 12 18 contacting Dell 185 control panel assembly features 12 LCD panel features 14 cooling fans troubleshooting 158 D damaged systems troubleshooting 155 Dell contacting 185 Dell PowerEdge Diagnostics using 171 diagnostics advanced testing options 171 testing options 171 using Dell PowerEdge Diagnostics 171 DIMMs See memory modules DIMMs drive blank installing 79 ...

Страница 186: ... drive carrier 82 installing 81 removing 80 troubleshooting 165 heat sink 127 hot plug hard drives 78 I iDRAC card installing 121 iDRAC Configuration Utility 71 indicators front panel 12 NIC 20 power 12 21 installing expansion card 109 front bezel 75 hard drive blank 79 hard drives 81 iDRAC card 121 memory modules 98 optical drive 83 power supply blank 87 processor 130 SAS backplane board 136 SAS ...

Страница 187: ...E 106 NICs troubleshooting 153 O optical drive installing 83 options system setup 55 P password disabling 183 setup 69 system 67 phone numbers 185 POST accessing system features 11 power indicators 12 21 power supplies indicators 21 removing 85 replacing 87 troubleshooting 157 power supply blank 87 processor installing 130 removing 126 upgrades 126 R recommended tools 73 removing expansion card 11...

Страница 188: ...bleshooting 162 163 securing your system 63 68 service only procedure system board 144 setup password 69 slots See expansion slots startup accessing system features 11 support contacting Dell 185 system board installing 148 removing 144 system cooling troubleshooting 157 system features accessing 11 system messages 38 system password 67 system setup options 55 system setup program boot settings 59...

Страница 189: ...C 153 power supplies 157 SAS RAID controller daughter card 166 SD card 162 163 system cooling 157 system startup failure 151 video 152 wet system 154 U UEFI Boot Manager entering 64 main screen 65 System Utilities screen 66 UEFI Boot Settings screen 65 upgrades processor 126 USB front panel connectors 12 internal connector for memory key 105 USB key troubleshooting 162 163 V video front panel conn...

Страница 190: ...Index 192 ...

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Содержание PowerEdge R815

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Содержание PowerEdge R815

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