Troubleshooting
│
17
Problem
Possible causes
Possible solutions
• Pen is not paired with
your device.
• Ensure the pen is
paired with your
device. For more
information, see
Pairing with a
Bluetooth device
.
Tilt support function does
not work.
Function not supported by
application.
Tilt support function is
application dependent. Use
another application that
supports this function.
Unable to pair the pen
with your device.
• Unsupported device.
• Dell Premium Active
Pen works only with
Dell devices.
• Bluetooth driver on your
device is outdated.
• Install the latest
Bluetooth driver for
your device.
Pen shows as
Not
Connected
under
Bluetooth devices list.
Pen is not paired correctly
with your device.
• Install the latest
Bluetooth driver for
your device.
• Remove the pen from
your Bluetooth list and
pair it again. For more
information on pairing
the pen with your
device, see
Pairing
with a Bluetooth
device
.
Bluetooth-pairing light
does not turn on.
Battery may be out of
charge.
• Change the battery.
See
Installing the
battery
.
Pressing and holding the
top button or pressing
the top button twice in
succession does not wake
up the computer or tablet
from connected standby.
Your computer or tablet
may not support the
connected standby
feature.
Ensure to use this
feature on computers
and tablets that support
the connected standby
feature. Search PN579X
on Dell website for a list of
supported devices.
