Troubleshooting
Common symptoms
The following table contains information about common symptoms you might encounter
and the possible solutions.
Problems
Possible causes
Possible solutions
Adapter is not
working
•
AC power cord
is not connected
to the wall
socket.
•
DC cable is not
connected to
the computer.
•
Adapter is
damaged.
•
Ensure the AC plug is
plugged in to a wall socket.
•
Ensure the AC power cord is
connected to the adapter
and the DC plug is plugged in
to the computer.
•
Check if the DC cable LED
turns on.
Computer cannot
detect the adapter
•
Ensure the
computer power
chargeable.
•
AC power cord
is not connected
to the wall
socket.
•
Ensure that the computer is
powered on.
•
Ensure the AC plug is
plugged in to a wall socket.
•
Test the adapter in another
computer
