background image

Removing the heat-sink assembly

WARNING: 

Before working inside your computer, read the safety information 

that shipped with your computer and follow the steps in 

Before working inside your computer

. After working inside your computer, 

follow the instructions in 

After working inside your computer

. For more 

safety best practices, see the Regulatory Compliance home page at 
www.dell.com/regulatory_compliance. 

WARNING: 

The heat sink may become hot during normal operation. Allow 

sufficient time for the heat sink to cool before you touch it.

CAUTION: 

For maximum cooling of the processor, do not touch the heat 

transfer areas on the heat sink. The oils in your skin can reduce the heat 
transfer capability of the thermal grease.

 

Topics:

Prerequisites

Procedure

Prerequisites

Remove the 

base cover

.

Remove the 

battery

.

Procedure

NOTE: 

The images in this document may differ from your computer depending 

on the configuration you ordered.

Remove the screws that secure the heat-sink assembly to the system board.

Lift the heat-sink assembly off the system board.

18

Removing the heat-sink assembly

43

Содержание P56F

Страница 1: ...XPS 15 Service Manual Regulatory Model P56F Regulatory Type P56F001 ...

Страница 2: ...lem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2016 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respect...

Страница 3: ... 11 Procedure 11 3 Replacing the base cover 14 Procedure 14 4 Removing the battery 15 Prerequisites 15 Procedure 15 5 Replacing the battery 17 Procedure 17 Post requisites 17 6 Removing the hard drive 18 Prerequisites 18 Procedure 18 7 Replacing the hard drive 22 Procedure 22 Post requisites 22 8 Removing the solid state drive half length 23 Prerequisites 23 Procedure 23 3 ...

Страница 4: ...tate drive full length 30 Procedure 30 Post requisites 30 12 Removing the speakers 31 Prerequisites 31 Procedure 31 13 Replacing the speakers 33 Procedure 33 Post requisites 33 14 Removing the wireless card 34 Prerequisites 34 Procedure 34 15 Replacing the wireless card 36 Procedure 36 Post requisites 37 16 Removing the fans 38 Prerequisites 38 Procedure 38 17 Replacing the fans 41 4 ...

Страница 5: ...the memory modules 46 Prerequisites 46 Procedure 46 21 Replacing the memory modules 48 Procedure 48 Post requisites 49 22 Removing the system board 50 Prerequisites 50 Procedure 51 23 Replacing the system board 54 Procedure 54 Post requisites 55 24 Removing the coin cell battery 56 Prerequisites 56 Procedure 57 25 Replacing the coin cell battery 58 Procedure 58 Post requisites 58 5 ...

Страница 6: ...ure 64 29 Replacing the display assembly 68 Procedure 68 Post requisites 68 30 Removing the power adapter port 69 Prerequisites 69 Procedure 69 31 Replacing the power adapter port 71 Procedure 71 Post requisites 71 32 Removing the antenna cover 72 Prerequisites 72 Procedure 72 33 Replacing the antenna cover 74 Procedure 74 Post requisites 74 34 Removing the display hinges 75 6 ...

Страница 7: ...quisites 79 Procedure 79 37 Replacing the antenna module 81 Procedure 81 Post requisites 81 38 Removing the palm rest assembly 82 Prerequisites 82 Procedure 82 39 Replacing the palm rest assembly 84 Procedure 84 Post requisites 84 40 Flashing the BIOS 85 41 Getting help and contacting Dell 86 Self help resources 86 Contacting Dell 87 7 ...

Страница 8: ...tart screen click or tap the power icon Shut down Windows 7 Click or tap Start Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all attached devices from their electrical outlets 4 Disconnect all cables such as telephone cables network cables and so on from your computer 5 Disconnec...

Страница 9: ...ance team Damage due to servicing that is not authorized by Dell is not covered by your warranty See the safety instructions that shipped with the product or at www dell com regulatory_compliance CAUTION Before touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted me...

Страница 10: ...place all screws and ensure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other parts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer Before working inside you...

Страница 11: ...computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Close the display and turn the computer over 2 Turn the system badge over and place it on the base cover 3 Remove the screws that secure the base cover to the palm rest assembly 2 Removing th...

Страница 12: ...1 base cover 2 system badge 3 screws 12 4 Using your fingertips gently pry the base cover off the palm rest assembly Removing the base cover 12 ...

Страница 13: ...1 base cover Removing the base cover 13 ...

Страница 14: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Procedure 1 Place the base cover on the palm rest assembly and snap it into place 2 Replace the screws that secure the base cover to the palm rest assembly 3 Turn the system badge over and snap it into place 4 Turn the compu...

Страница 15: ...or more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites Remove the base cover Procedure NOTE The images in this document may differ from your computer depending on the configuration you ordered 1 Remove the screws that secure the battery to the palm rest assembly 2 Disconnect the battery cable from the...

Страница 16: ...1 battery cable 2 screws 4 3 battery 4 palm rest assembly 4 Turn the computer over open the display and press the power button for five seconds to ground the system board Removing the battery 16 ...

Страница 17: ...r working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the battery with the screw holes on the palm rest assembly 2 Replace the screws that secure the battery to the palm rest assembly 3 Connect the battery cable to the system board Post requisi...

Страница 18: ...see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the hard drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screws that secure the hard drive a...

Страница 19: ...rews 4 2 hard drive cage 3 hard drive assembly 3 Using the pull tab disconnect the hard drive cable from the system board 4 Lift the hard drive assembly off the palm rest assembly Removing the hard drive 19 ...

Страница 20: ...1 pull tab 2 hard drive assembly 5 Disconnect the hard drive interposer from the hard drive assembly Removing the hard drive 20 ...

Страница 21: ...1 hard drive assembly 2 hard drive interposer 6 Remove the hard drive covers away from the hard drive 1 hard drive covers 2 2 hard drive Removing the hard drive 21 ...

Страница 22: ...ON Hard drives are fragile Exercise care when handling the hard drive Topics Procedure Post requisites Procedure 1 Replace the hard drive covers on the hard drive 2 Connect the hard drive interposer to the hard drive assembly 3 Place the hard drive assembly on the palm rest assembly 4 Connect the hard drive cable to the system board 5 Align the screw holes on the hard drive cage with the screw hol...

Страница 23: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw that secures the solid state d...

Страница 24: ...rew 2 solid state drive assembly 3 solid state drive slot 4 system board 3 Remove the screw that secures the solid state drive to the solid state drive bracket Removing the solid state drive half length 24 ...

Страница 25: ...1 solid state drive bracket 2 screw 3 solid state drive 4 Lift the solid state drive off the solid state drive bracket Removing the solid state drive half length 25 ...

Страница 26: ...ndling the hard drive Topics Procedure Post requisites Procedure 1 Align the screw hole on the solid state drive bracket with the screw hole on the solid state drive 2 Replace the screw that secures the solid state drive to the solid state drive bracket 3 Align the notches on the solid state drive assembly with the tabs in the solid state drive slot 4 Slide the solid state drive assembly at an ang...

Страница 27: ...e Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive CAUTION To avoid data loss do not remove the solid state drive while the computer is in sleep or on state Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screw that secures the soli...

Страница 28: ...1 screw 2 thermal pad 3 solid state drive slot 4 solid state drive 3 Peel the thermal pad off the solid state drive Removing the solid state drive full length 28 ...

Страница 29: ...1 thermal pad 2 solid state drive Removing the solid state drive full length 29 ...

Страница 30: ...ory Compliance home page at www dell com regulatory_compliance CAUTION Solid state drives are fragile Exercise care when handling the hard drive Topics Procedure Post requisites Procedure 1 Adhere the thermal pad to the solid state drive 2 Slide the solid state drive at an angle into the solid state drive slot 3 Press the other end of the solid state drive down and replace the screw that secures t...

Страница 31: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Disconnect the speaker cable from the system board 2 Note the speaker cable routing and remove the cable from the routing guides 3 Remove the screws that secure the speakers to the palm rest assembly 4 Li...

Страница 32: ...1 speaker cable 2 screws 4 3 speakers 2 4 palm rest assembly Removing the speakers 32 ...

Страница 33: ... best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Using the alignment posts place the speakers on the palm rest assembly 2 Replace the screws that secure the speakers to the palm rest assembly 3 Route the speaker cables through the routing guides on the palm rest assembly 4 Connect the speaker cable to the sys...

Страница 34: ...nce home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure NOTE The images in this document may differ from your computer depending on the configuration you ordered 1 Remove the screw that secures the wireless card bracket to the wireless card 2 Lift the wireless card bracket off the wireless card 3 Discon...

Страница 35: ...1 screw 2 wireless card bracket 3 wireless card 4 antenna cables 3 Removing the wireless card 35 ...

Страница 36: ...card do not place any cables under it 1 Align the notch on the wireless card with the tab on the wireless card slot and slide the card into the slot 2 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer Connectors on the wireless card Antenna cable color Main white triangle White Auxiliary blac...

Страница 37: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the wireless card 37 ...

Страница 38: ...mpliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Remove the screws that secure the video fan JFAN_2 to the system board 2 Disconnect the touch screen cable from the system board 3 Peel off the tape that secures the touch screen cable to the video fan JFAN_2 4 Note the routing of the touch screen cable and remove the cable from the routi...

Страница 39: ... screws that secure the processor fan JFAN_1 to the system board 8 Note the routing of the display cable and remove the cable from the processor fan JFAN_1 9 Disconnect the processor fan JFAN_1 cable from the system board 10 Lift the processor fan JFAN_1 away from the palm rest assembly Removing the fans 39 ...

Страница 40: ...1 routing guide 2 display cable 3 fan cable 4 processor fan JFAN_1 5 screws 2 Removing the fans 40 ...

Страница 41: ... on the palm rest assembly 2 Connect the processor fan JFAN_1 cable to the system board 3 Route the display cable through the routing guides on the processor fan JFAN_1 4 Replace the screws that secure the processor fan JFAN_1 to the system board 5 Align the screw holes on the video fan JFAN_2 with the screw holes on the palm rest assembly 6 Connect the video fan JFAN_2 cable to the system board 7...

Страница 42: ...Post requisites 1 Replace the battery 2 Replace the base cover Replacing the fans 42 ...

Страница 43: ...ring normal operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin can reduce the heat transfer capability of the thermal grease Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure NOTE The images in this doc...

Страница 44: ...1 heat sink assembly 2 screws 6 Removing the heat sink assembly 44 ...

Страница 45: ...ignment of the heat sink can damage the system board and processor NOTE The original thermal grease can be reused if the original system board and fan are reinstalled together If either the system board or the fan is replaced use the thermal pad provided in the kit to ensure that thermal conductivity is achieved Topics Procedure Post requisites Procedure 1 Align the screw holes on the heat sink as...

Страница 46: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery Procedure 1 Using your fingertips spread apart the securing clips on each end of the memory module slot until the memory module pops up 2 Slide and remove the memory module...

Страница 47: ...1 memory module 2 securing clips 2 3 memory module slot Removing the memory modules 47 ...

Страница 48: ...our computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place NOTE If you do not hear the cli...

Страница 49: ...1 memory module 2 notch 3 tab 4 memory module slot 5 securing clips Post requisites 1 Replace the battery 2 Replace the base cover Replacing the memory modules 49 ...

Страница 50: ...program after you replace the system board NOTE Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board NOTE Before disconnecting the cables from the system board note the location of the connectors so that you can reconnect the cables correctly after you replace the system boar...

Страница 51: ...solid state drive bracket to access the display cable 3 Disconnect the display cable from the system board 1 display cable bracket 2 screw 3 display cable 4 Disconnect the power adapter port cable speaker cable keyboard control board cable touch pad cable and touch screen cable from the system board Removing the system board 51 ...

Страница 52: ...cable 3 keyboard control board cable 4 touch pad cable 5 touch screen cable optional 5 Remove the screws that secure the system board to the palm rest assembly 6 Lift the system board off the palm rest assembly Removing the system board 52 ...

Страница 53: ...1 system board 2 screws 5 3 palm rest assembly Removing the system board 53 ...

Страница 54: ...the system board removes any changes you have made to the BIOS using the BIOS setup program You must make the desired changes again after you replace the system board Topics Procedure Post requisites Procedure 1 Align the screw holes on the system board with the screw holes on the palm rest assembly 2 Replace the screws that secure the system board to the palm rest assembly 3 Connect the power ada...

Страница 55: ...he heat sink assembly 3 Replace the fans 4 Replace the solid state drive half length 5 Replace the solid state drive full length 6 Replace the hard drive 7 Replace the wireless card 8 Replace the battery 9 Replace the base cover Replacing the system board 55 ...

Страница 56: ...gulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you note the BIOS setup program s settings before removing the coin cell battery Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the hard drive 5 Remove the solid state drive half length 6...

Страница 57: ...er 2 Disconnect the coin cell battery cable from the system board 3 Note the location of the coin cell battery and pry it off the system board 1 coin cell battery 2 coin cell battery cable 3 system board Removing the coin cell battery 57 ...

Страница 58: ... www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the coin cell battery to the system board 2 Connect the coin cell battery cable to the system board 3 Turn the system board over Post requisites 1 Replace the system board 2 Replace the memory modules 3 Replace the heat sink assembly 4 Replace the fans 5 Replace the solid state drive half length 6 Replace the s...

Страница 59: ...ore safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the hard drive 4 Remove the system board Procedure 1 Lift the latches and disconnect the keyboard cable and keyboard backlight cable from the keyboard controls board 2 Peel off the Mylar to access ...

Страница 60: ...Mylar 2 keyboard cable 3 latches 2 4 keyboard backlight cable 3 Remove the screws that secure the keyboard to the palm rest assembly 4 Lift the keyboard off the palm rest assembly Removing the keyboard 60 ...

Страница 61: ...1 screws 31 2 keyboard 3 palm rest assembly 5 Peel off the Mylar from the keyboard 1 mylar 2 keyboard Removing the keyboard 61 ...

Страница 62: ...1 keyboard Removing the keyboard 62 ...

Страница 63: ...egulatory_compliance Topics Procedure Post requisites Procedure 1 Adhere the Mylar to the keyboard 2 Align the screw holes on the keyboard with the screw holes on the palm rest assembly 3 Replace the screws that secure the keyboard to the palm rest assembly 4 Adhere the Mylar to the screws that secure the keyboard to the palm rest assembly 5 Connect the keyboard cable and keyboard backlight cable ...

Страница 64: ...fety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card Procedure 1 Remove the screw that secures the display cable bracket to the system board 2 Disconnect the touch screen cable and display cable from the system board 3 Peel off the tape a...

Страница 65: ... at an angle of 90 degrees 5 Rotate the computer and place it on the edge of the table in a position that allows access to the screws on the display hinges 6 Remove the screws that secure the display hinges to the palm rest assembly 7 Carefully lift the display assembly from the palm rest assembly Removing the display assembly 65 ...

Страница 66: ...1 palm rest assembly 2 screws 6 3 display hinges 2 4 display assembly 8 Carefully place the display assembly on a clean flat surface Removing the display assembly 66 ...

Страница 67: ...1 display assembly Removing the display assembly 67 ...

Страница 68: ...ure 1 Place the palm rest assembly at the edge of the table with the speakers facing away from the edge 2 Align the screw holes on the palm rest assembly with the screw holes on the display hinges 3 Replace the screws that secure the display hinges to the palm rest assembly 4 Adhere the tape and route the touch screen cable through the routing guides on the fan 5 Connect the touch screen cable and...

Страница 69: ...r more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the display assembly Procedure 1 Disconnect the power adapter port cable from the system board 2 Remove the screw that secures the power adapter port to the palm rest assembly 3 Lift the power a...

Страница 70: ...1 screw 2 power adapter port 3 power adapter port cable Removing the power adapter port 70 ...

Страница 71: ...tory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Place the power adapter port into the slot on the palm rest assembly 2 Route the power adapter port cable through its routing guides on the palm rest assembly 3 Replace the screw that secures the power adapter port to the palm rest assembly 4 Connect the power adapter port cable to the syst...

Страница 72: ... computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly Procedure 1 Carefully turn the display hinges at an angle 32 Removing th...

Страница 73: ...1 display assembly 2 display hinges 2 2 Slide and lift the antenna cover away from the display assembly 1 display assembly 2 antenna cover Removing the antenna cover 73 ...

Страница 74: ...ns in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Replace the antenna cover on the display assembly 2 Turn the display hinges to the normal position Post requisites 1 Replace the display assembly 2 Replace the wireless card 3 Replace the battery 4 Replace...

Страница 75: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites NOTE These instructions are applicable only for laptops with a non touchscreen display 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the antenna cover Procedure 1 Peel off th...

Страница 76: ...1 tape 2 display hinges 2 2 Remove the screws that secure the display hinges to the display assembly 3 Carefully lift the display hinges off the display assembly Removing the display hinges 76 ...

Страница 77: ...1 screws 6 2 display hinges 2 Removing the display hinges 77 ...

Страница 78: ...ices see the Regulatory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Replace the screws that secure the display hinges to the display assembly 3 Adhere the tape to the display hinges Post requisites 1 Replace the antenna cover 2 Replace the display a...

Страница 79: ... page at www dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites NOTE These instructions are applicable only for laptops with a non touchscreen display 1 Remove the base cover 2 Remove the battery 3 Remove the wireless card 4 Remove the display assembly 5 Remove the antenna cover 6 Remove the display hinges Procedure 1 Peel the tape that covers the antenna cables 2 Remove t...

Страница 80: ...1 tape 2 antenna cable 3 screws 4 4 antenna module 5 display assembly Removing the antenna module 80 ...

Страница 81: ...atory Compliance home page at www dell com regulatory_compliance Topics Procedure Post requisites Procedure 1 Align the screw holes on the antenna module with the screw holes on the display assembly 2 Replace the screws that secure the antenna module to the display assembly 3 Adhere the tape that covers the antenna cable Post requisites 1 Replace the display hinges 2 Replace the antenna cover 3 Re...

Страница 82: ...w dell com regulatory_compliance Topics Prerequisites Procedure Prerequisites 1 Remove the base cover 2 Remove the battery 3 Remove the memory modules 4 Follow the procedure from step 1 to step 4 in Removing the hard drive 5 Remove the wireless card 6 Remove the speakers 7 Remove the heat sink assembly 8 Remove the fans 9 Remove the display assembly 10 Remove the power adapter port 11 Remove the s...

Страница 83: ...1 palm rest assembly Removing the palm rest assembly 83 ...

Страница 84: ...ge at www dell com regulatory_compliance Topics Procedure Post requisites Procedure Place the palm rest assembly on a clean and flat surface Post requisites 1 Replace the keyboard 2 Replace the system board 3 Replace the power adapter port 4 Replace the display assembly 5 Replace the fans 6 Replace the heat sink assembly 7 Replace the speakers 8 Replace the wireless card 9 Follow the procedure fro...

Страница 85: ...he Service Tag use the auto detect feature or manually browse for your computer model 4 Click or tap Drivers downloads 5 Select the operating system installed on your computer 6 Scroll down the page and expand BIOS 7 Click or tap Download File to download the latest version of the BIOS for your computer 8 After the download is complete navigate to the folder where you saved the BIOS update file 9 ...

Страница 86: ... Windows 8 1 Help Tips app Accessing help in Windows 8 Windows 8 1 and Windows 10 In Windows search type Help and Support and press Enter Accessing help in Windows 7 Click Start Help and Support Online help for operating system www dell com support windows www dell com support linux Troubleshooting information user manuals setup instructions product specifications technical help blogs drivers soft...

Страница 87: ... Dell for sales technical support or customer service issues see www dell com contactdell NOTE Availability varies by country and product and some services may not be available in your country NOTE If you do not have an active internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Getting help and contacting Dell 87 ...

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