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 Troubleshooting   

│

  63

Speakers Specific Problems

Common 
Symptoms

What You 
Experience

Possible Solutions

No sound coming 
from the speakers

Cannot hear any 
sound 

• Turn Off the monitor, unplug the 

monitor power cord, replug it, and 
then turn On the monitor.

• Check the audio cable connection is 

connected correctly to the computer 
Audio Line Out port.

• Unplug the audio cable from the 

Audio Line Out port.

• Reset the monitor to factory settings.

Содержание P3418HW

Страница 1: ...Model P3418HW Regulatory Model P3418HWf Dell P3418HW User s Guide ...

Страница 2: ...r loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners 2017 07 Rev A00 ...

Страница 3: ...odes 12 Preset Display Modes 13 Electrical Specifications 13 Speaker Specifications 14 Physical Characteristics 14 Environmental Characteristics 16 Power Management Modes 17 Universal Serial Bus USB Interface 21 Plug and Play Capability 23 LCD Monitor Quality Pixel Policy 23 Maintenance Guidelines 23 Caring for Your Monitor 23 Setting Up the Monitor 24 Attaching the Stand 24 Connecting Your Monito...

Страница 4: ...anel Keys 32 Using the On Screen Display OSD Menu 33 Accessing the Menu System 33 OSD Messages 47 Setting the Maximum Resolution 51 If you have a Dell desktop or a Dell portable computer with Internet access 52 If you have a non Dell desktop portable computer or graphics card 52 Using the Tilt Swivel and Vertical Extension 53 Tilt Swivel 53 Vertical Extension 54 Troubleshooting 55 Self Test 55 Bui...

Страница 5: ...Speakers Specific Problems 63 Appendix 64 Safety Instructions 64 FCC Notices U S Only and Other Regulatory Information 64 Contact Dell 64 ...

Страница 6: ...ed all the components and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features may not be available in certain countries Monitor Stand Riser Stand Base Power Cable varies with countries DisplayPort cable Mini DP to DP USB 3 0 upstream cable enables the USB ports on the monitor ...

Страница 7: ...ble pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system Color gamut of 99 sRGB On Screen Display OSD adjustments for ease of set up and screen optimization Dell Display Manager Software included Security lock slot Stand lock Capability to switch from wide aspect to standard aspect ratio...

Страница 8: ...k View with Monitor Stand Label Description Use 1 VESA mounting holes 100 mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Stand release button Releases stand from monitor 4 Barcode serial number label Refer to this label if you need to contact Dell for technical support 5 Cable management slot Use to organize cables by placing them through the slot ...

Страница 9: ...itor 2 USB downstream port with Power Charging Connect to charge your device To avoid signal interference when a wireless USB device has been connected to a USB downstream port it is NOT recommended to connect any other USB devices to the adjacent port s Bottom View Label Description Use 1 AC power connector To connect the monitor power cable 2 Security lock slot Secures monitor with security lock...

Страница 10: ...se this connector only after you have connected the USB cable to the computer and USB upstream connector on the monitor 8 Audio Line Out Connect the Soundbar mini stereo plug Supports two channel output 9 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm screw screw not included Monitor Specifications Flat Panel Specifications Model number P3418HW Screen type Active matrix TFT ...

Страница 11: ...ntrast ratio 1000 to 1 typical Display screen coating Antiglare with hard coating 3H Backlight White LED edgelight system Response Time OverDrive 5 ms typical fast mode 8 ms typical normal mode Color Depth 16 78 million colors Color Gamut 99 sRGB Connectivity 2 x HDMI 1 4 HDCP 1 4 1 x DP 1 2 HDCP 1 4 1 x mDP HDCP 1 4 1 x USB 3 0 port Upstream 2 x USB 3 0 port Side 1 charging port 2 x USB 3 0 port ...

Страница 12: ... Security Security lock slot cable lock sold separately Anti theft stand lock slot to panel P3418HW color gamut typical is based on CIE1931 standard Resolution Specifications Model number P3418HW Scan range Horizontal 30 kHz to 83 kHz automatic Vertical 56 Hz to 76 Hz automatic Maximum preset resolution 2560 x 1080 at 60 Hz Supported Video Modes Model number P3418HW Video display capabilities HDMI...

Страница 13: ...800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 60 0 60 0 108 0 VESA 1920 x 1080 67 5 60 0 148 5 VESA 2560 x 1080 66 6 60 0 185 5 Electrical Specifications Model number P3418HW Video input signals HDMI 1 4 DP 1 2 600mV for each differential line 1...

Страница 14: ...r P3418HW Signal cable type Digital detachable HDMI 19 pins Digital detachable Mini DP to DP 20 pins Universal Serial Bus detachable USB 9 pins Dimensions with stand Height extended 532 6 mm 20 97 inches Height compressed 417 6 mm 16 44 inches Width 813 9 mm 32 04 inches Depth 226 4 mm 8 91 inches Dimensions without stand Height 368 1 mm 14 49 inches Width 813 9 mm 32 04 inches Depth 51 35 mm 2 02...

Страница 15: ... 4 mm 8 91 inches Weight Weight with packaging 14 58 kg 31 30 lb Weight with stand assembly and cables 10 09 kg 22 24 lb Weight without stand assembly For wall mount or VESA mount considerations no cables 6 81 kg 15 01lb Weight of stand assembly 2 76 kg 6 08 lb ...

Страница 16: ...xternal cables Arsenic Free glass and Mercury Free for the panel only Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 10 to 90 non condensing Altitude Operating 4 000 m 12 000 ft max Non operating 12 191 m 40 000 ft max ...

Страница 17: ...g feature VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 120 W Maximum 40 W Typical Active off mode Inactive Inactive Blank Glowing white Less than 0 5 W Switch off Off Less than 0 3 W Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with m...

Страница 18: ...20 pin Side of the Connected Signal Cable 1 ML_Lane 3 n 2 GND 3 ML_Lane 3 p 4 ML_Lane 2 n 5 GND 6 ML_Lane 2 p 7 ML_Lane 1 n 8 GND 9 ML_Lane 1 p 10 ML_Lane 0 n 11 GND 12 ML_Lane 0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP_PWR ...

Страница 19: ...in Side of the Connected Signal Cable 1 GND 2 Hot Plug Detect 3 ML_Lane 3 n 4 CONFIG1 5 ML_Lane 3 p 6 CONFIG2 7 GND 8 GND 9 ML_Lane 2 n 10 ML_Lane 0 n 11 ML_Lane 2 p 12 ML_Lane 0 p 13 GND 14 GND 15 ML_Lane 1 n 16 AUX CH p 17 ML_Lane 1 p 18 AUX CH n 19 GND 20 DP_PWR ...

Страница 20: ... Cable 1 TMDS Data 2 2 TMDS Data 2 Shield 3 TMDS Data 2 4 TMDS Data 1 5 TMDS Data 1 Shield 6 TMDS Data 1 7 TMDS Data 0 8 TMDS Data 0 Shield 9 TMDS Data 0 10 TMDS Clock 11 TMDS Clock Shield 12 TMDS Clock 13 CEC 14 Utility 15 SCL 16 SDA 17 ODC CEC Ground 18 5 V Power 19 Hit Plug Detect ...

Страница 21: ... monitor is Super Speed USB 3 0 compatible Transfer Speed Data Rate Power Consumption Super Speed 5 Gbps 4 5W Max each port High Speed 480 Mbps 4 5W Max each port Full Speed 12 Mbps 4 5W Max each port USB Upstream Connector Pin Number 9 pin Side of the Connector 1 VBUS 2 D 3 D 4 GND 5 StdB_SSTX 6 StdB_SSTX 7 GND_DRAIN 8 StdB_SSRX 9 StdB_SSRX Shell Shield ...

Страница 22: ...ottom and 2 side Power Charging Port USB ports with lightning icon supports fast current charging capability if the device is BC 1 2 compatible NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to r...

Страница 23: ...information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor WARNING Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while unpacking cleaning or handling your monitor ...

Страница 24: ... stand setup guide for the set up instructions CAUTION Do not remove the monitor from the packaging box before attaching the stand To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening ...

Страница 25: ...cover as shown to expose the VESA area for stand assembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place ...

Страница 26: ...e one hand in the cutout area on the bottom cushion and use the other hand to hold the stand b Lift the monitor carefully to prevent it from slipping or falling CAUTION Do not press on the panel screen when lifting the monitor 8 Remove the cover from the monitor ...

Страница 27: ...ty Instructions To connect your monitor to the computer 1 Turn off your computer and disconnect the power cable 2 Connect the DisplayPort Mini DP to DP or HDMI cable to the corresponding video port on the back of your computer Connecting HDMI Cable Connecting DisplayPort DP to DP cable Connecting DisplayPort Mini DP to DP cable ...

Страница 28: ...ect the upstream USB 3 0 port cable supplied to an appropriate USB port on your computer See Side view for details 2 Connect the USB 3 0 peripherals to the downstream USB ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn on the monitor and the computer If your monitor displays an image installation is complete If it does not display an image see...

Страница 29: ...Setting Up the Monitor 29 Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 30: ...tor is placed on a soft clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the removal instructions To remove the stand 1 Place the monitor on a flat surface 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Страница 31: ...cushion on a stable flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 6 87 kg P3418...

Страница 32: ...djust the image settings Front Panel Keys Description A Preset modes Use the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Volume Use the Volume key to direct access to the Volume control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys ...

Страница 33: ...tion D Back Use the Back key to go back to the previous menu Using the On Screen Display OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu...

Страница 34: ...make your changes 6 Select the to return to previous menu without accepting current settings or to accept and return to previous menu The table below provides a list of all the OSD menu options and their functions Icon Menu and Submenus Description Brightness Contrast Use the Brightness and Contrast menu to adjust the Brightness Contrast Brightness Allows you to adjust the brightness or luminance ...

Страница 35: ...at may be connected to your monitor DP Select DP input when you are using the DP connector Push to select the DP input source mDP Select mDP input when you are using the Mini DisplayPort connector Push to select the Mini DisplayPort input source HDMI 1 Select HDMI 1 input when you are using the HDMI 1 connector Push to select the HDMI 1 input source HDMI 2 Select HDMI 2 input when you are using th...

Страница 36: ...36 Operating the Monitor Color Use the Color menu to adjust the monitor s color settings ...

Страница 37: ...m using the monitor for long periods of time we suggest you to Set the screen about 20 to 28 inches 50 70 cm from your eyes Blink frequently to moisten or rewet your eyes when working with the monitor Take regular and frequent breaks for 20 minutes every two hours Look away from your monitor and gaze at a distant object at 20 feet away for at least 20 seconds during the breaks Perform stretches to...

Страница 38: ... a computer or DVD player using the HDMI cable or DisplayPort cable YPbPr Select this option if your monitor is connected to a DVD player by YPbPr using HDMI cable or DisplayPort cable Or if the DVD color output setting is not RGB Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh tone color Use or to adjust the hue from 0 to 100 Pre...

Страница 39: ...eo image Use or to increase the monochrome apperance of the video image Press to increase the colorful appearance of the video image Note Saturation adjustment is available only when you select Movie or Game preset mode Reset Color Resets your monitor s color settings to the factory defaults ...

Страница 40: ...or to adjust the sharpness from 0 to 100 Dynamic Contrast Allows you to increase the level of contrast to provide sharper and more detailed image quality Press the button to select the Dynamic Contrast On or Off NOTE Dynamic Contrast provides higher contrast if you select Game or Movie preset mode Response Time Allows you to set the Response Time to Normal or Fast Reset Display Select this option ...

Страница 41: ... This function brings up a window displaying image from another input source Main Window Sub Window DP mDP HDMI 1 HDMI 2 DP X mDP X HDMI 1 X HDMI 2 X Note Images under PBP will be displayed at the center of the screen not full screen ...

Страница 42: ...ur monitor for the PIP PBP sub window PIP Location Select PIP sub window position Use or to browse and to select Top Left Top Right Bottom Right or Bottom Left Video Swap Select to swap videos between main window and sub window in PIP PBP mode Audio Allows you to set the audio source from the main window or the sub window Contrast Sub Adjust the contrast level of the picture in PIP PBP Mode Press ...

Страница 43: ...g the Monitor 43 Audio Volume Use or to adjust the volume Minimum is 0 Maximum is 100 Speaker Allows you to enable or disable Speaker function Reset Audio Select this option to restore default display settings ...

Страница 44: ...ht languages English Spanish French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Reset Menu Select this option to...

Страница 45: ...set as shortcut key Power Button LED Allows you to set the power LED indicator on or off during active to save energy USB Allows you to enable or disable USB function during monitor standby mode NOTE USB ON OFF under standby mode is only available when USB upstream cable is unplugged This option will be greyed out when USB upstream cable is plugged in ...

Страница 46: ...Displays the monitor s current settings DDC CI DDC CI Display Data Channel Command Interface allows a software on your computer to adjust the monitor display settings like the brightness color balance etc You can disable this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor ...

Страница 47: ...selecting Enable Reset Other Select this option to restore default other settings such as DDC CI Factory Reset Resets all OSD settings to the factory preset values OSD Messages When the Dynamic Contrast feature is enabled in these preset modes Game or Movie the manual brightness adjustment is disabled When the monitor does not support a particular resolution mode you will see the following message...

Страница 48: ...es addressable by this monitor Recommended mode is 2560 x 1080 You will see the following message before the DDC CI function is disabled When the monitor enters the Power Save mode the following message appears Activate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected inpu...

Страница 49: ...Operating the Monitor 49 If DP mDP HDMI 1 or HDMI 2 cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 4 minutes if left at this state ...

Страница 50: ...50 Operating the Monitor See Solving Problems for more information ...

Страница 51: ...solution 3 Click the dropdown list of the screen resolution and select 2560 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 2560 x 1080 4 Click Apply If you do not see 2560 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that ...

Страница 52: ...ntroller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR http www NVIDIA com 7 After installing the drivers for your graphics adapter attempt to set the resolution to 2560 x 1080 again In Windows 10 1 Right click on the desktop and click Display settings 2 Click A...

Страница 53: ...e Tilt Swivel and Vertical Extension Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory ...

Страница 54: ...54 Operating the Monitor Vertical Extension NOTE The stand extends vertically up to 115 5 mm The figure below illustrates how to extend the stand vertically ...

Страница 55: ...alog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cable becomes disconnected or damaged ...

Страница 56: ...le s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 1 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to insp...

Страница 57: ...rrect input source is selected via the Input Source Select button No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy ...

Страница 58: ...on on Dell Monitor Quality and Pixel Policy see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Adjust horizontal vertical controls via OSD Horizontal Vertical Lines Scree...

Страница 59: ... connected properly and is secure Reset the monitor to Factory Settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video ...

Страница 60: ...or a long period of time Faint shadow from the static image displayed appears on the screen Use the Power Management feature to turn off the monitor at all times when not in use for more information see Power Management Modes Alternatively use a dynamically changing screensaver ...

Страница 61: ... button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal will appear Check the signal source Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal ...

Страница 62: ...Speed USB 3 0 interface is slow High Speed USB 3 0 peripherals working slowly or not working at all Check that your computer is USB 3 0 capable Some computers have both USB 3 0 and USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer Reconnect the USB peripherals downstream connector Re start the computer Wireless mouse is not working or ...

Страница 63: ...ing from the speakers Cannot hear any sound Turn Off the monitor unplug the monitor power cord replug it and then turn On the monitor Check the audio cable connection is connected correctly to the computer Audio Line Out port Unplug the audio cable from the Audio Line Out port Reset the monitor to factory settings ...

Страница 64: ... Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference 2 this device must accept any interference received including interference that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchas...

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