Troubleshooting
│
63
Brightness
problems
• Reset the monitor to Factory Settings (
Factory Reset
).
• Adjust brightness & contrast controls via OSD.
Geometric
distortion
• Reset the monitor to Factory Settings (
Factory Reset
).
• Adjust horizontal & vertical controls via OSD.
Horizontal/
vertical lines
• Reset the monitor to Factory Settings (
Factory Reset
).
• Perform monitor self-test feature check and determine if
these lines are also in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
Synchronization
problems
• Reset the monitor to Factory Settings (
Factory Reset
).
• Perform monitor self-test feature check to determine if the
scrambled screen appears in self-test mode.
• Check for bent or broken pins in the video cable connector.
• Restart the computer in the safe mode.
Safety related
issues
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
problems
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Reset the monitor to Factory Settings (
Factory Reset
).
• Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode.
Missing Color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Wrong color
• Change the settings of the
Preset Modes
in the
Color
menu OSD depending on the application.
• Adjust the
R
/
G
/
B
values under
Custom Color
in the
Color
menu OSD.
• Change the
Input Color Format
to
RGB
or
YCbCr(digital)/YPbPr(analog)
in the
Color
settings OSD.
• Run the built-in diagnostics.