Troubleshooting |
51
Product Specific Problems
NOTE:
When choosing HDMI/DP mode, the
Auto Adjust
function will not be
available.
Wrong Color
Picture color not
good
•
Change the settings of the
Preset Modes
in the
Color
menu
OSD depending on the application.
•
Adjust R/G/B value under
Custom Color
in
Color
menu
OSD.
•
Change the
Input Color Format
to PC RGB or YPbPr in the
Color
menu OSD.
•
Run the built-in diagnostics.
Image retention
from a static
image left on
the monitor for
a long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
•
Use the Power Management feature to turn off the monitor
at all times when not in use (for more information, see
Power Management Modes
).
•
Alternatively, use a dynamically changing screensaver.
Specific
Symptoms
What You
Experience
Possible Solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
•
Check the
Aspect Ratio
setting in the
Display
menu OSD.
•
Reset the monitor to factory settings.
Cannot adjust
the monitor
with the
buttons on the
front panel
OSD does not
appear on the
screen
•
Turn Off the monitor, unplug the power cord, plug it back,
and then turn On the monitor.
•
Check whether the OSD menu is locked. If yes, press and
hold the button above the Power button for 10 seconds to
unlock (for more information, see
Lock
).
No Input Signal
when user
controls are
pressed
No picture, the
LED light is white
•
Check the signal source. Ensure the computer is not in the
power saving mode by moving the mouse or pressing any
key on the keyboard.
•
Check whether the signal cable is plugged in properly. Re-
plug the signal cable if necessary.
•
Reset the computer or video player.
The picture
does not fill the
entire screen
The picture
cannot fill the
height or width
of the screen
•
Due to different video formats (aspect ratio) of DVDs, the
monitor may display in full screen.
•
Run the built-in diagnostics.