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Troubleshooting

│

NOTE: When choosing HDMI/DP mode, the Auto Adjust function will
not be available.

Universal Serial Bus (USB) Specific Problems

No Input Signal
when user controls
are pressed

No picture, the
LED light is white

• Check the signal source. Ensure the

computer is not in the power saving
mode by moving the mouse or pressing
any key on the keyboard.

• Check whether the signal cable is

plugged in properly. Re-plug the signal
cable if necessary.

• Reset the computer or video player.

The picture does
not fill the entire
screen

The picture cannot
fill the height or
width of the screen

• Due to different video formats (aspect

ratio) of DVDs, the monitor may display
in full screen.

• Run the built-in diagnostics.

Specific

Symptoms

What You

Experience

Possible Solutions

USB interface is
not working

USB peripherals
are not working

• Check that your monitor is turned On.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Switch Off and then turn On the

monitor again.

• Reboot the computer.

• Some USB devices like external

portable HDD require higher electric
current; connect the device directly to
the computer system.

Содержание P2317Hb

Страница 1: ...Dell SP2318H SP2418H Monitor User s Guide Model SP2318H SP2418H Regulatory model P2317Hb P2417Hb ...

Страница 2: ... WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2017 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective...

Страница 3: ...Modes 14 Preset Display Modes 15 Electrical Specifications 15 Physical Characteristics 16 Environmental Characteristics 17 Power Management Modes 18 Pin Assignments 20 Plug and Play Capability 23 Universal Serial Bus USB Interface 23 USB 3 0 Upstream Connector 24 USB 3 0 Downstream Connector 24 USB 2 0 Downstream Connector 25 USB Ports 25 LCD Monitor Quality and Pixel Policy 26 Maintenance Guideli...

Страница 4: ... 34 Power On the Monitor 34 Using the Front Panel Controls 34 Front Panel Button 35 Using the On Screen Display OSD Menu 36 Accessing the Menu System 36 OSD Warning Message 49 Setting the Maximum Resolution 51 Using the Tilt Swivel and Vertical Extension 52 Tilt Swivel 52 Vertical Extension 53 Rotating the Monitor 53 Adjusting the Rotation Display Settings of Your System 54 Troubleshooting 56 Self...

Страница 5: ... 5 Appendix 65 FCC Notices U S Only and Other Regulatory Information 65 Contact Dell 65 ...

Страница 6: ...ssing contact Dell technical support For more information see Contact Dell NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up your monitor with a third party stand refer to the respective stand setup guide for setup instructions Monitor Stand Riser ...

Страница 7: ...7 Stand Base Power Cable Varies by Country VGA Cable HDMI Cable USB 3 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Safety Environmental and Regulatory Information ...

Страница 8: ...ight and rotate adjustment capabilities Removable stand and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Digital connectivity with DisplayPort and HDMI Equipped with 1 USB upstream port and 4 USB downstream ports Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Sof...

Страница 9: ...ut Your Monitor 9 Identifying Parts and Controls Front View Front panel controls Label Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator ...

Страница 10: ...onitor 4 Security lock slot Secures monitor with security lock security lock not included 5 Barcode serial number and Service Tag label Refer to this label if you need to contact Dell for technical support 6 Dell Soundbar mounting slots Attaches the optional Dell Soundbar NOTE Please remove the plastic strip covering the mounting slots before affixing the Dell Soundbar 7 Cable management slot Use ...

Страница 11: ...11 Side View Label Description Use 1 USB downstream port Connect your USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on the monitor and to your computer ...

Страница 12: ...to the monitor using a M3 x 6 mm screw screw not included 5 VGA connector Connect your computer with VGA cable 6 USB upstream port Connect the USB cable shipped with your monitor to this port and your computer to enable the USB ports on your monitor 7 USB downstream port Connect USB device NOTE To use this port you must connect the USB cable shipped with your monitor to the USB upstream port on th...

Страница 13: ...6 46 mm 11 67 inches 156246 27 mm2 242 18 inch2 Pixel pitch 0 265 mm x 0 265 mm 0 275 mm x 0 275 mm Pixel per inch PPI 96 93 Viewing angle 178 vertical typical 178 horizontal typical Brightness 250 cd m typical Contrast ratio 1000 to 1 typical 4 Million 1 Dynamic Display screen coating Anti Glare with 3H hardness Backlight White LED edgelight system Response time typical 6 ms gray to gray Color de...

Страница 14: ...play capabilities VGA HDMI DP playback 480i 480p 576i 576p 720p 1080i 1080p Connectivity 1 x DP 1 2 1 x HDMI 1 4 1 x VGA 1 x USB 3 0 port Upstream 2 x USB 3 0 port Side 2 x USB 2 0 port Bottom Border width edge of monitor to active area 11 4 mm Top Left Right 18 1 mm Bottom Adjustability Height adjustable stand Tilt Swivel Pivot 130 mm 5 to 21 45 to 45 90 clockwise Dell Display Manager Compatibili...

Страница 15: ...s 5 positive polarity at 75 ohm input impedance HDMI 1 4 600 mV for each differential line 100 ohm input impedance per differential pair DisplayPort 1 2 600 mV for each differential line 100 ohm input impedance per differential pair AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 5 A typical Inrush current 120 V 30 A Max at 0 C cold start 220 V 60 A Max at 0 C cold star...

Страница 16: ...ensions without stand Height 315 9 mm 12 43 inches 326 0 mm 12 83 inches Width 532 0 mm 20 94 inches 549 8 mm 21 65 inches Depth 50 3 mm 1 98 inches 50 3 mm 1 98 inches Stand dimensions Height extended 400 8 mm 15 78 inches 400 8 mm 15 78 inches Height compressed 354 4 mm 13 95 inches 354 4 mm 13 95 inches Width 242 6 mm 9 55 inches 242 6 mm 9 55 inches Depth 180 0 mm 7 09 inches 180 0 mm 7 09 inc...

Страница 17: ... to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum Non operating 12 192 m 40 000 ft maximum 129 66 BTU hour maximum 61 42 BTU hour typical 133 07 BTU hour maximum 64 83 BTU hour typical Weight of stand assembly ...

Страница 18: ...ng of this automatic power saving feature SP2318H VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 38 W maximum 18 W typical Active off mode Inactive Inactive Blanked White blinking Less than 0 3 W Switch off Off Less than 0 3 W Energy Star Power Consumption Pon 14 8 W ETEC 46 7 kWh SP2418H VESA Modes Horizontal Sync Verti...

Страница 19: ... 7 0 version ETEC Total energy consumption in kWh as defined in Energy Star 7 0 version Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and USB active This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components a...

Страница 20: ...nts Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock VGA Connector ...

Страница 21: ... Connected Signal Cable 1 ML0 p 2 GND 3 ML0 n 4 ML1 p 5 GND 6 ML1 n 7 ML2 p 8 GND 9 ML2 n 10 ML3 p 11 GND 12 ML3 n 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 18 GND 19 Re PWR 20 3 3 V DP_PWR About Your Monitor 21 DisplayPort Connector ...

Страница 22: ... 2 4 TMDS DATA 1 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1 7 TMDS DATA 0 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0 10 TMDS CLOCK 11 TMDS CLOCK SHIELD 12 TMDS CLOCK 13 CEC 14 Reserved N C on device 15 DDC CLOCK SCL 16 DDC DATA SDA 17 DDC CEC Ground 18 5V POWER 19 HOT PLUG DETECT 22 About Your Monitor HDMI Connector ...

Страница 23: ...f desired For more information about changing the monitor settings see Operating the Monitor Universal Serial Bus USB Interface This section gives you information about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption Super speed 5 Gbps 4 5 W Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port Transfer Speed Data Ra...

Страница 24: ...CC 2 D 3 D 4 GND 5 SSTX 6 SSTX 7 GND 8 SSRX 9 SSRX 24 About Your Monitor USB 3 0 Upstream Connector USB 3 0 Downstream Connector 9 pin Side of the Connector Pin Number 9 pin Side of the Connector 1 VCC 2 D 3 D 4 GND ...

Страница 25: ...3 0 downstream side NOTE USB 3 0 functionality requires a USB 3 0 capable computer NOTE The monitor s USB interface works only when the monitor is On or in the power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality 5 SSRX 6 SSRX 7 GND 8 SSTX 9 SSTX 4 pin Side of the Connector ...

Страница 26: ...instructions in the list below while unpacking cleaning or handling your monitor To clean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened warm cloth to clean the monitor Avoid using deter...

Страница 27: ... a third party stand refer to the respective stand setup guide for the set up instructions To attach the monitor stand 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Insert the stand base blocks fully into the stand slot 3 Lift the screw handle and turn the screw clockwise 4 After fully tightening the screw fold the screw handle flat wit...

Страница 28: ...ssembly 6 Attach the stand assembly to the monitor a Fit the two tabs on the upper part of the stand to the groove on the back of the monitor b Press the stand down till it snaps into place 7 Place the monitor upright NOTE Lift the monitor carefully to prevent it from slipping or falling ...

Страница 29: ...oute the cables through the cable management slot before connecting them NOTE Do not connect all cables to the computer at the same time To connect your monitor to the computer 1 Turn Off your computer and disconnect the power cable 2 Connect the VGA DP or HDMI cable from your monitor to the computer Connecting the VGA cable Connecting the HDMI cable ...

Страница 30: ...0 cable to the computer and complete your monitor setup 1 Connect the upstream USB 3 0 port cable supplied to an appropriate USB 3 0 port on your computer See Bottom View for details 2 Connect the USB 3 0 peripherals to the downstream USB 3 0 ports on the monitor 3 Plug the power cables for your computer and monitor into a nearby outlet 4 Turn On the monitor and the computer If your monitor displa...

Страница 31: ... the cable slot on the monitor stand to organize the cables Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as shown above ...

Страница 32: ...is placed on a soft clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Страница 33: ...flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 3 06 kg S...

Страница 34: ... front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change The following table describes the front panel buttons Front Panel Button Description 1 Shortcut key Preset Modes Use this button to choose from a list of preset color modes ...

Страница 35: ...e the Back button to go back to the previous menu 2 Shortcut key Input Source Use this button to choose from a list of video signals that may be connected to your monitor 3 Menu Use the MENU button to launch the On Screen Display OSD and select the OSD Menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator ...

Страница 36: ...settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main Menu for analog VGA input ...

Страница 37: ...lable when you use the analog VGA connector 2 Press the and buttons to move between the setting options As you move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option ...

Страница 38: ...ghtness Brightness adjusts the luminance of the backlight Press the button to increase the brightness and press the button to decrease the brightness min 0 max 100 NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched On Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast an...

Страница 39: ...r setup Auto Adjust allows the monitor to self adjust to the incoming video signal After using Auto Adjust you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display settings NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust option is only available when you are using the analog VGA connector ...

Страница 40: ...r Press to select the VGA input source DP Select the DP input when you are using the DisplayPort DP connector Press to select the DisplayPort input source HDMI Select the HDMI input when you are using the HDMI connector Press to select the HDMI input source Auto Select Turning on the function allows you to scan for available input sources Reset Input Source Reset your monitor input settings to the...

Страница 41: ...iew Decreases the level of blue light emitted from the screen to make viewing more comfortable for your eyes Multimedia Loads color settings ideal for multimedia applications Movie Loads color settings ideal for movies Game Loads color settings ideal for most gaming applications Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperatu...

Страница 42: ...lues and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the DP or HDMI cable YPbPr Select this option if your DVD player supports only YPbPr output ...

Страница 43: ...adjustment is available only when you select Movie or Game preset mode Saturation This feature can adjust the color saturation of the video image Use or to adjust the saturation from 0 to 100 Use to increase the colorful appearance of the video image Use to increase the monochrome appearance of the video image NOTE Saturation adjustment is available only when you select Movie or Game preset mode R...

Страница 44: ...stments allow you to adjust your monitor to your preference Use or to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE Pixel Clock and Phase adjustments are only available for VGA input Dynamic Contrast Allows you to increase the level of contrast to provide sharper and m...

Страница 45: ...ndby mode NOTE USB ON OFF under standby mode is only available when the USB upstream cable is unplugged This option will be greyed out when the USB upstream cable plugs in Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Страница 46: ...in 0 max 100 Timer Allows you to set the time for which the OSD remains active after you press a button on the monitor Use or to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE Unlock function Only hard unlock press and hold the button beside the power button for...

Страница 47: ...ers can choose a feature from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio or Rotation and set it as a shortcut key Others Select this option to adjust the OSD settings such as the DDC CI LCD Conditioning and so on ...

Страница 48: ... via the software on your computer You can disable this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting Enable ...

Страница 49: ...When the monitor does not support a particular resolution mode you will see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 Reset Others Reset all settings under the Others menu to the fac...

Страница 50: ...uter and wake up the monitor to gain access to the OSD If you press any button other than the power button the following message will appear depending on the selected input NOTE The message may be slightly different according to the connected input signal If either VGA HDMI or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or ...

Страница 51: ... 8 and Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen Resolution 3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080 4 Click OK In Windows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1920 x 1080 4 Click Apply ...

Страница 52: ...r portable or desktop Go to the support site for your computer and download the latest graphic drivers Go to your graphics card website and download the latest graphic drivers Using the Tilt Swivel and Vertical Extension NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for set up instructions Tilt Swivel With the sta...

Страница 53: ...tically up to 130 mm The figure below illustrates how to extend the stand vertically Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical Extension and fully tilted up to avoid hitting the bottom edge of the monitor ...

Страница 54: ...r updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc Adjusting the Rotation Display Settings of Your System After you have rotated your monitor you need to complete the procedure below to adjust the Rotation Display Settings of your system NOTE If you are using the monitor with a non Dell computer you need to g...

Страница 55: ...ion 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab click Graphic Properties select the Rotation tab and then set the preferred rotation NOTE If you do not see the rotation option or it is not working correctly go to www dell com support and d...

Страница 56: ...r screen remains dark run the monitor self test by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white ...

Страница 57: ...oning properly Built in Diagnostics Your monitor has a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the sc...

Страница 58: ...reen abnormalities upon using the built in diagnostic tool the monitor is functioning properly Check the video card and computer Common Problems The following table contains general information about common monitor problems you might encounter and the possible solutions Common Symptoms What You Experience Possible Solutions No Video Power LED off No picture Ensure that the video cable connecting t...

Страница 59: ... via OSD Eliminate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD scree...

Страница 60: ...reen not centered correctly Reset the monitor to factory settings Perform Auto Adjust via OSD Adjust horizontal vertical controls via OSD NOTE When using HDMI DisplayPort input the positioning adjustments are not available Horizontal Vertical Lines Screen has one or more lines Reset the monitor to factory settings Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Perfor...

Страница 61: ... signs of smoke or sparks Do not perform any troubleshooting steps Contact Dell immediately Intermittent Problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Col...

Страница 62: ...not in use for more information see Power Management Modes Alternatively use a dynamically changing screensaver Specific Symptoms What You Experience Possible Solutions Screen image is too small Image is centered on screen but does not fill entire viewing area Check the Aspect Ratio setting in the Display menu OSD Reset the monitor to factory settings Cannot adjust the monitor with the buttons on ...

Страница 63: ... player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics Specific Symptoms What You Experience Possible Solutions USB interface is not working USB peripherals are not working Check that your monitor is turned On Reconnect the u...

Страница 64: ...SB peripherals downstream connector Reboot the computer Wireless USB peripherals stop working when a USB 3 0 device is plugged in Wireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases Increase the distance between the USB 3 0 peripherals and the wireless USB receiver Position your wireless USB receiver as close as possible to the wirel...

Страница 65: ...gulatory information see the regulatory compliance website located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and s...

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