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Troubleshooting |

45

Common Problems

The following table contains general information about common monitor problems you
might encounter and the possible solutions:

Common

Symptoms

What You

Experience

Possible Solutions

No Video/Power
LED off

No picture

• Ensure that the video cable connecting the monitor and

the computer is properly connected and secure.

• Verify that the power outlet is functioning properly

using any other electrical equipment.

• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in the

No Video/Power
LED on

No picture or no
brightness

• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable

connector.

• Run the built-in diagnostics.
• Ensure that the correct input source is selected in the

Poor Focus

Picture is fuzzy,
blurry, or ghosting

• Perform

Auto Adjust

via OSD.

• Adjust the

Phase

and

Pixel Clock

controls via OSD.

• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct aspect ratio.

Shaky/Jittery
Video

Wavy picture or
fine movement

• Perform

Auto Adjust

via OSD.

• Adjust the

Phase

and

Pixel Clock

controls via OSD.

• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.

Missing Pixels

LCD screen has
spots

• Cycle power on-off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel

Policy, see Dell Support site at:

http://www.dell.com/

support/monitors

Stuck-on Pixels

LCD screen has
bright spots

• Cycle power On-Off.
• Pixel that is permanently off is a natural defect that can
occur in LCD technology.
• For more information on Dell Monitor Quality and Pixel

Policy, see Dell Support site at:

http://www.dell.

com/support/monitors

Brightness
Problems

Picture too dim
or too bright

• Reset the monitor to factory settings.

• Auto Adjust

via OSD.

• Adjust brightness & contrast controls via OSD.

Geometric
Distortion

Screen not
centered correctly

• Reset the monitor to factory settings.

• Auto Adjust

via OSD.

• Adjust horizontal & vertical controls via OSD.

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Содержание P2016

Страница 1: ...Model P2016 Regulatory model P2016t P2016b Dell P2016 Monitor User s Guide ...

Страница 2: ...NING indicates a potential for property damage personal injury or death Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies 201...

Страница 3: ...licy 18 Setting Up the Monitor 19 Attaching the Stand 19 Connecting Your Monitor 21 Organizing Your Cables 22 Attaching the Cable Cover 22 Removing the Monitor Stand 23 Wall Mounting Optional 24 Operating the Monitor 25 Turning on the Monitor 25 Using the Front Panel Controls 25 Using the On Screen Display OSD Menu 27 Using the Tilt Swivel and Vertical Extension 40 Contents 3 ...

Страница 4: ...cs 44 Common Problems 45 Product Specific Problems 47 Universal Serial Bus USB Specific Problems 47 Appendix 48 Safety Instructions 48 FCC Notices U S only and Other Regulatory Information 48 Contacting Dell 48 Setting Up Your Monitor 49 Maintenance Guidelines 51 ...

Страница 5: ...e components and contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Cable cover Power cable varies by country ...

Страница 6: ...sociation VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media includes an information file INF Image color Matching File ICM Dell Display Manager software application and product documentation Dell Display Manager included comes i...

Страница 7: ...About Your Monitor 7 Identifying Parts and Controls Front view Label Description 1 Function buttons For more information see Operating the Monitor 2 Power on off button with LED indicator ...

Страница 8: ...nd from monitor 4 Security lock slot Secures monitor with security lock sold separately 5 Barcode serial number label Refer to this label if you need to contact Dell for technical support NOTE Service tag printing EMEA region only 6 Dell Soundbar mounting slots Attaches the optional Dell Soundbar NOTE Please remove the plastic strip covering the mounting slots before affixing the Dell Soundbar 7 C...

Страница 9: ...power cable 3 DP connector Connect your computer with DP cable 4 VGA port Connect your computer with VGA cable optional 5 USB upstream port Connect the USB cable to your computer and the monitor to enable the USB ports on the monitor 6 USB downstream ports 2 Connect USB devices NOTE You must connect the USB upstream cable to the monitor and your computer to be able to use these ports ...

Страница 10: ...78 typical Luminance output 250 cd m typical Contrast ratio 1000 1 typical Dynamic contrast ratio 2 000 000 1 Faceplate coating AG type hard coating 3H Backlight LED Response time 6ms Typ g to g with OD Fast mode Color depth 16 7 million colors Color gamut typical 72 CIE1931 Color gamut typical is based on CIE1976 85 and CIE1931 72 test standards Resolution Specifications Horizontal scan range 30 ...

Страница 11: ...67 50 75 108 1280 x 1024 64 60 108 1280 x 1024 80 75 135 1280 x 800 49 70 60 83 50 1440 x 900 55 94 60 106 50 1440 x 900 70 60 75 136 75 Electrical Specifications Video input signals Analog RGB 0 7 Volts 5 positive polarity at 75 ohm input impedance DP 1 2 signal input support Synchronization input signals Separate horizontal and vertical synchronization polarity free TTL level SOG Composite SYNC ...

Страница 12: ... 455 20 mm 17 92 inches Depth 180 mm 7 09 inches Dimensions without stand Height 299 mm 11 77 inches Width 455 20 mm 17 92 inches Depth 46 50 mm 1 83 inches Stand dimensions Height extended 399 80 mm 15 74 inches Height compressed 354 20 mm 13 94 inches Width 225 mm 8 86 inches Depth 180 mm 7 09 inches Weight With packaging 6 08 kg 13 38 lb With stand assembly and cables 4 42 kg 9 72 lb Without st...

Страница 13: ... in your PC the monitor can automatically reduce its power consumption when not in use This is referred to as power save mode If the computer detects input from the keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic power saving feature VESA Modes Horizontal Sync Vertical Sync Video Pow...

Страница 14: ...d at 230 Volts 50 Hz This document is informational only and reflects laboratory performance Your product may perform differently depending on the software components and peripherals you ordered and shall have no obligation to update such information Accordingly the customer should not rely upon this information in making decisions about electrical tolerances or otherwise No warranty as to accurac...

Страница 15: ...ments VGA port Pin number 15 pin side of the connected signal cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 16: ...e of the connected signal cable 1 ML_Lane 3 n 2 GND 3 ML_Lane 3 p 4 ML_Lane 2 n 5 GND 6 ML_Lane 2 p 7 ML_Lane 1 n 8 GND 9 ML_Lane 1 p 10 ML_Lane 0 n 11 GND 12 ML_Lane 0 p 13 CONFIG1 14 CONFIG2 15 AUX CH p 16 GND 17 AUX CH n 18 Hot Plug Detect 19 Return 20 DP PWR ...

Страница 17: ...eed 480 Mbps 2 5 W each port maximum Full speed 12 Mbps 2 5 W each port maximum Low speed 1 5 Mbps 2 5 W each port maximum USB Upstream port USB Downstream port Pin Number Signal name 1 DMU 2 VCC 3 DPU 4 GND Pin Number Signal name 1 VCC 2 DMD 3 DPD 4 GND NOTE USB 2 0 functionality requires a USB 2 0 capable computer NOTE The monitor s USB ports work only when the monitor is on or in the power save...

Страница 18: ...ings Most monitor installations are automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor LCD Monitor Quality and Pixel Policy During the LCD monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or ...

Страница 19: ...h the stand to set it up CAUTION Do not remove the monitor from the packaging box before attaching the stand Attach the stand assembly to the monitor 1 Follow the instructions on the flaps of carton to remove the stand from the top cushion that secures it 2 Lift the cover as shown to expose the VESA area for stand assembly 3 Insert the two tabs on the upper part of the stand in the slots on the ba...

Страница 20: ... one hand in the cutout area on the bottom cushion and use the other hand to hold the stand 2 Lift the monitor carefully to prevent it from slipping or falling 3 Remove the cover from the monitor CAUTION Do not press on the panel screen when lifting the monitor ...

Страница 21: ... this section follow the Safety Instructions To connect your monitor to the computer 1 Turn off your computer 2 Connect the DisplayPort VGA USB cable from your monitor to the computer 3 Switch on your monitor Connecting the DisplayPort cable Connecting the VGA cable optional Connecting the USB cable ...

Страница 22: ...ting Your Monitor for cable attachment organize all cables as shown above Attaching the Cable Cover NOTE The cable cover is detached when the monitor is shipped from the factory 1 Insert the two tabs on the bottom part of the cable cover in the slots on the back of the monitor 2 Press the cable cover till it snaps into place ...

Страница 23: ...onitor is placed on a soft clean surface NOTE The procedure below is applicable for the default stand If you purchased any other stand see the documentation shipped with the stand to set it up To remove the stand 1 Place the monitor on a soft cloth or cushion 2 Press and hold the stand release button 3 Lift the stand up and away from the monitor ...

Страница 24: ...r cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit NOTE For use only with UL or CSA or GS listed wall mount bracket with minimum weight...

Страница 25: ...on to turn on the monitor Using the Front Panel Controls Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 26: ...tem 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor on and off The White LED indicates the monitor is on and fully functional A blinking white LED indicates DPMS power save mode Front Panel Button Use the buttons on the front of the monitor to adjust the image settings Front Panel Button Descri...

Страница 27: ... main menu 2 Press the and buttons to move between options As you move from one icon to another the option name is highlighted 3 Press the or button once to activate the highlighted option 4 Press the and buttons to select the desired parameter 5 Press to enter the slide bar and then use the or button according to the indicators on the menu to make your changes 6 Press the button once to return to...

Страница 28: ...utton to increase brightness Press the button to decrease brightness NOTE Manual adjustment of Brightness is disabled when Dynamic Contrast is switched on Contrast Adjust the Brightness first and then adjust Contrast only if further adjustment is necessary Press the button to increase contrast and press the button to decrease contrast between 0 and 100 Contrast adjusts the difference between darkn...

Страница 29: ...to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display menu The following dialog appears on a black screen as the monitor automatically adjusts to the current input NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust feature option is o...

Страница 30: ... video inputs that are be connected to your monitor Auto Select Use to select Auto Select the monitor scans for available input sources VGA Select the VGA input when you are using the analog VGA connector Use to select the VGA input source DP Select DP input when you are using the DP connector Use to select the DP input source ...

Страница 31: ...Color menu to adjust the color setting mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the VGA cable YPbPr Select this option if your DVD player supports only YPbPr output ...

Страница 32: ...olor images Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the Red Green and Blue values and create your own preset color mode Hue Use or to adjust the hue from 0 to 100 NOTE Hue adjustme...

Страница 33: ...lock adjustments allow you to adjust your monitor to your preference Use the or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Clock coarse adjustment and then use Phase fine again NOTE Pixel Clock and Phase adjustments are only available when your monitor is connected using the VGA cable Dynamic Contrast Allows you ...

Страница 34: ...Allows you to set the state of the power light to save energy USB System Monitor status On Standby Off Monitor with upstream connected On On Off Monitor without upstream connected On Off On depends on OSD selections Off Reset Energy Select this option to restore default Energy settings ...

Страница 35: ...rotation Transparency Select this option to change the menu transparency by using and min 0 max 100 Timer OSD Hold Time Sets the length of time the OSD remains active after you press a button Use the and buttons to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All buttons are locked NOTE ...

Страница 36: ...lect from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and Rotation set as shortcut key Reset Personalization Restores shortcut keys to factory defaults Other Select this option to adjust the OSD settings such as the DDC CI LCD conditioning and so on ...

Страница 37: ...ff this feature Enable this feature for best user experience and optimum performance of your monitor LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run Select Enable to start the process Reset Other Restores other settings such as DDC CI to factory defaults Factory Reset Restores all OSD settings to the fact...

Страница 38: ...oes not support a particular resolution mode you can see the following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1440 x 900 You can see the following message before the DDC CI function is disabled ...

Страница 39: ...the monitor to gain access to the OSD If you press any button other than the power button one of the following messages will appear depending on the selected input If either VGA or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or See Troubleshooting for more information ...

Страница 40: ...o the respective stand setup guide for set up instructions Tilt Swivel With the built in pedestal you can tilt the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the stand vertically ...

Страница 41: ...se the Display Rotation function Landscape versus Portrait view with your Dell computer you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive ap...

Страница 42: ...lay Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation If you have an Intel graphics card select the Intel graphics tab c...

Страница 43: ...3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen or 4 This box also appears during normal system operation if the vide...

Страница 44: ...s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 to in...

Страница 45: ...ate video extension cables Reset the monitor to factory settings Change the video resolution to the correct aspect ratio Shaky Jittery Video Wavy picture or fine movement Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Reset the monitor to factory settings Check environmental factors Relocate the monitor and test in another room Missing Pixels LCD screen has spots Cyc...

Страница 46: ...t Problems Monitor malfunctions on off Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to factory settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test Ensure that the video cable connecting the monitor t...

Страница 47: ...e if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics Universal Serial Bus USB Specific Problems Specific Symptoms What You Experience Possible Solutions USB interface is not working...

Страница 48: ...nternet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To get online Monitor support content See www dell com support monitors To contact Dell for sales technical s...

Страница 49: ...ick Display Settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 1440 x 900 4 Click Apply If you do not see the recommended resolution as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the given steps Dell computer 1 Go to www dell com support enter your...

Страница 50: ...ivers for your graphics adapter attempt to set the resolution to 1440 x 900 again In Windows 10 1 Right click on the desktop and click Display Settings 2 Click Advanced display settings 3 Click Display adapter properties 4 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 5 Refer to the graphic card provider website for updated driver...

Страница 51: ...l screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a lightly dampened soft cloth to clean the monitor Avoid using detergent of any kind as some detergents leave a milky film on the monitor If you notice white powder when you unpack your monitor wipe it off with a cloth Handle your monitor with care as...

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