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Table 1. Screw list (continued)

Component

Screw type

Quantity

Screw image

Power-adapter port

M2x2.5

1

Smart card reader

M2x2

2

Keyboard

M2x2.5

M2x2

28

6

Palmrest

M2x2.5

2

Major components of Precision 7770

The following image shows the major components of Precision 7770.

12

Removing and installing components

Содержание P115F

Страница 1: ...Precision 7770 Service Manual Regulatory Model P115F Regulatory Type P115F001 May 2022 Rev A00 ...

Страница 2: ...damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2022 Dell Inc or its subsidiaries All rights reserved Dell Technologies Dell and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...oving the SIM card 27 Installing the SIM card 28 Compression Attached Memory CAMM module 29 Removing the Compression Attached Memory CAMM module 29 Installing the Compression Attached Memory CAMM module 30 Memory modules 31 Removing the memory module 31 Installing the memory module 32 Memory interposer board 33 Removing the interposer board module 33 Installing the interposer board module 34 WWAN ...

Страница 4: ...SD card reader 64 Installing SD card reader 65 System board 66 Removing the system board 66 Installing the system board 69 Coin cell battery 71 Removing the coin cell battery 71 Installing the coin cell battery 72 Display assembly 73 Removing the display assembly 73 Installing the display assembly 75 Power adapter port 78 Removing the power adapter port 78 Installing the power adapter port 79 Smar...

Страница 5: ... BIOS System Setup and System passwords 106 Chapter 5 Troubleshooting 107 Handling swollen Lithium ion batteries 107 Dell SupportAssist Pre boot System Performance Check diagnostics 107 Running the SupportAssist Pre Boot System Performance Check 108 Built in self test BIST 108 M BIST 108 LCD Power rail test L BIST 109 LCD Built in Self Test BIST 109 System diagnostic lights 109 Recovering the oper...

Страница 6: ...touching anything inside your computer ground yourself by touching an unpainted metal surface such as the metal at the back of the computer While you work periodically touch an unpainted metal surface to dissipate static electricity which could harm internal components CAUTION When you disconnect a cable pull it by its connector or its pull tab not the cable itself Some cables have connectors with...

Страница 7: ...rap should be secure and in full contact with your skin and ensure that you remove all jewelry such as watches bracelets or rings prior to bonding yourself and the equipment Electrostatic discharge ESD protection ESD is a major concern when you handle electronic components especially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can dama...

Страница 8: ...t once per week A wrist strap tester is the best method for doing this test If you do not have your own wrist strap tester check with your regional office to find out if they have one To perform the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an alarm sounds...

Страница 9: ...ts that you removed before working on your computer 4 Connect your computer and all attached devices to their electrical outlets 5 Turn on your computer BitLocker CAUTION If BitLocker is not suspended before updating the BIOS the next time you reboot the system it will not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this o...

Страница 10: ...hen place them in a screw storage box This is to ensure that the correct number of screws and correct screw type is restored when the component is replaced NOTE Some computers have magnetic surfaces Ensure that the screws are not left attached to such surfaces when replacing a component NOTE Screw color may vary with the configuration ordered Table 1 Screw list Component Screw type Quantity Screw ...

Страница 11: ... Heat sink for discrete graphics Captive screws M2x5 8 3 GPU card M2x6 M2x5 4 3 Power button board M2x2 5 M2x2 1 2 Power button M2x2 2 Speakers NOTE Only for 93 Whr battery M2x2 1 Inner frame M2x6 M2x2 M2x2 5 5 8 1 SD card reader M2x2 1 System board M2x6 M2x5 4 11 Display assembly M2 5x5 M2x5 6 4 Removing and installing components 11 ...

Страница 12: ...antity Screw image Power adapter port M2x2 5 1 Smart card reader M2x2 2 Keyboard M2x2 5 M2x2 28 6 Palmrest M2x2 5 2 Major components of Precision 7770 The following image shows the major components of Precision 7770 12 Removing and installing components ...

Страница 13: ...Removing and installing components 13 ...

Страница 14: ...U power cable 26 Solid state drive shield 27 Solid state drive plate 28 Heat sink NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Base cover Removing the base cover Prerequisites 1 Follow the p...

Страница 15: ...Removing and installing components 15 ...

Страница 16: ...16 Removing and installing components ...

Страница 17: ...shipped without a smart card reader pry open the base cover starting from the bottom right corner of the base cover NOTE For models shipped with smart card reader pry open the base cover from the smart card reader slot at the bottom right side of the base cover Removing and installing components 17 ...

Страница 18: ...cable from the connector on the system board 5 Lift to remove the base cover NOTE WWAN Thermal Pad on Base Cover Models that are shipped with WWAN antennas have a WWAN thermal pad on the base cover If the thermal pad is detached after removing the base cover re adhere it to the base cover Solid state drive door For models shipped with an SSD door use the latch on the base cover to lock unlock the ...

Страница 19: ...The door is unlocked by default Push the latch downward to lock the door When the door is locked push the latch upward to unlock the door Removing and installing components 19 ...

Страница 20: ...ling the base cover Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the base cover and provides a visual representation of the installation procedure 20 Removing and installing components ...

Страница 21: ...Removing and installing components 21 ...

Страница 22: ...22 Removing and installing components ...

Страница 23: ...system board 2 Slide the base cover into its slot until it clicks into place 3 Tighten the six captive screws to secure the base cover to the computer Next steps 1 Follow the procedure in after working inside your computer Removing and installing components 23 ...

Страница 24: ...ed to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your computer as a result of swelling do not try to release it as puncturing bending or crushing a lithium ion battery can be dangerous In such an instance contact Dell technical support for assistance See www dell com contactdell Always purchase genuine batteries from www dell c...

Страница 25: ...e system chassis 2 Slightly lift the battery at an angle and slide the battery out of the system chassis NOTE For models shipped with an 83 Wh battery the battery rubber sticker must be transferred to the replacement 83 Wh battery Removing and installing components 25 ...

Страница 26: ...ovides a visual representation of the installation procedure Steps 1 Align the tabs on the battery at an angle with the tab holes on the system chassis 2 Place the battery onto its slot in the system chassis 3 Replace the three M2x7 screws to secure the battery to the system chassis Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer 26 Removing and ins...

Страница 27: ...indicates the location of the SIM card and provides a visual representation of the removal procedure Steps 1 Gently slide the SIM card cover towards the left side of the SIM card slot to unlock the SIM card cover CAUTION The SIM card cover is fragile and can be easily damaged if it is not properly unlocked before opening Removing and installing components 27 ...

Страница 28: ... 3 Remove the SIM card from the SIM card slot Installing the SIM card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the SIM card and provides a visual representation of the installation procedure 28 Removing and installing components ...

Страница 29: ...rking inside your computer Compression Attached Memory CAMM module Removing the Compression Attached Memory CAMM module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task NOTE For models shipped with a CAMM module The figure indicates the location of the CAMM module and provides a visual representation of the removal procedure Removi...

Страница 30: ...nnector module the pins are fragile and any direct contact with the pins may damage them Only hold the connector from the sides to avoid contact with the pins Installing the Compression Attached Memory CAMM module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE For models shipped with a CAMM module The f...

Страница 31: ...module to the system board 3 Place the memory bracket and replace the two M2x6 screws to secure it to the CAMM module Next steps 1 Install the base cover 2 Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover About this task NOTE For models shipped wit...

Страница 32: ...memory module installed Installing the memory module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE For models shipped with a SODIMM configuration The figure indicates the location of the memory module and provides a visual representation of the installation procedure 32 Removing and installing componen...

Страница 33: ...re in after working inside your computer Memory interposer board Removing the interposer board module Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the memory module About this task NOTE For models shipped with a SODIMM configuration The figure indicates the location of the interposer board module and provides a visual representation o...

Страница 34: ...emory connector DO NOT touch the pins on the connector module the pins are fragile and any direct contact with the pins may damage them Only hold the connector from the sides to avoid contact with the pins Installing the interposer board module Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task NOTE For models s...

Страница 35: ...rposer board to the system board 4 Place the memory bracket on the memory interposer board 5 Replace the two M2x6 screws to secure the memory bracket to the memory interposer board Next steps 1 Install the memory module 2 Install the base cover 3 Follow the procedure in after working inside your computer WWAN card Removing the WWAN card Prerequisites 1 Follow the procedure in before working inside...

Страница 36: ...ard NOTE When replacing the system board the sticker indicating the WWAN antenna cable connections must be relocated to the replacement system board Installing the WWAN card Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the WWAN card and provides a visual representation ...

Страница 37: ...so printed on the WWAN card slot 2 Align and slide the WWAN card to its slot on the system board 3 Place the WWAN card bracket above the WWAN card to secure the antenna cables 4 Tighten the M2x3 5 screw to secure the WWAN card bracket to the system board NOTE For instructions on how to find your computer s IMEI International Mobile Station Equipment Identity number see the knowledge base article 0...

Страница 38: ...he computer is shipped without SSD door configuration About this task The figure indicates the location of the primary M 2 SSD and provides a visual representation of the removal procedure Steps 1 Remove the M2x2 5 screw that secures the SSD thermal plate to the M 2 SSD module 2 Slide the SSD release latch into the unlock position and remove the SSD assembly from the system chassis 3 Remove the M2...

Страница 39: ... the installation procedure Steps 1 Place the SSD onto its slot on the SSD thermal plate 2 Replace the M2x2 5 screw to secure the SSD to the SSD thermal plate 3 Carefully align and insert the two tabs on the SSD thermal plate into the slots on the inner frame to secure the SSD thermal plate in place 4 Replace the M2x2 5 screw to secure the SSD thermal plate to the system chassis 5 Slide the SSD re...

Страница 40: ...e procedure in before working inside your computer 2 Remove the base cover NOTE Follow this procedure only if the computer is shipped without SSD door configuration About this task The figure indicates the location of the secondary M 2 SSD and provides a visual representation of the removal procedure For computers with SSD door configuration Slot 5 40 Removing and installing components ...

Страница 41: ...For computers without SSD door configuration Slot 2 Removing and installing components 41 ...

Страница 42: ...Slot 3 42 Removing and installing components ...

Страница 43: ...Slot 4 Removing and installing components 43 ...

Страница 44: ...o Step 7 3 Remove the M2x2 5 screw that secures the SSD thermal plate to the chassis 4 Carefully tilt at an angle and then slide to remove the SSD thermal plate from the SSD module 5 Remove the M2x2 5 screw that secures the SSD module into its slot on the computer 6 Remove the SSD module from the chassis Installing the secondary M 2 SSD module Prerequisites NOTE For computers shipped with M 2 2280...

Страница 45: ...e location of the secondary M 2 SSD and provides a visual representation of the installation procedure For computers with SSD door configuration Slot 5 For computers without SSD door configuration Slot 2 Removing and installing components 45 ...

Страница 46: ...Slot 3 46 Removing and installing components ...

Страница 47: ...Slot 4 Removing and installing components 47 ...

Страница 48: ...he tab hole on the thermal plate near the screw hole with the tab on the SSD carrier 6 Replace the M2x2 5 screw to secure the SSD thermal plate to the M 2 SSD module 7 For computers shipped with SSD door configuration a Slide the SSD release latch to lock the SSD module in place b Close the SSD door until it clicks into place Next steps 1 Install the base cover NOTE Follow this procedure only if t...

Страница 49: ...gure indicates the location of the heat sink and provides a visual representation of the removal procedure Steps 1 Disconnect the two fan cables from their connectors on the system board 2 Remove the three M2x5 screws that secure the fans to the system chassis 3 Loosen the eight captive screws that secure the heat sink to the system board Removing and installing components 49 ...

Страница 50: ... component before performing the installation procedure About this task The figure indicates the location of the heat sink and provides a visual representation of the installation procedure Steps 1 Align and insert the heat sink into its slot on the computer 2 Tighten the eight captive screws to secure the heat sink to the system board NOTE Tighten the captive screws in the order that is stamped o...

Страница 51: ... task The figure indicates the location of the GPU card and provides a visual representation of the removal procedure Steps 1 Carefully pry up the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card 2 Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card 3 Remove the four M2x6 screws that se...

Страница 52: ... and place the PCB beam connectors on the system board NOTE When installing an FPC beam connector ensure that the end marked MB is connected to the system board and that the alignment pins on the connector are inserted into the openings on the boards 4 Replace the four M2x6 screws that secure the PCB beam connectors on the system board 5 Slide the GPU power cable connector into its slot to connect...

Страница 53: ...y pry the outside end of the GPU power cable connector head to unlock the GPU power cable connector from the GPU card 2 Slightly slide the GPU power cable connector outwards to disconnect the GPU power cable from the GPU card 3 Repeat the above steps to disconnect the GPU power cable from the system board 4 Peel the GPU power cable from the computer Installing the GPU power cable Prerequisites If ...

Страница 54: ...nnector into its slot to connect the GPU power cable to the GPU card 4 Lock the GPU power cable connector to secure the GPU card Next steps 1 Install the heat sink for discrete graphics 2 Install the base cover 3 Follow the procedure in after working inside your computer Power button board Removing the power button board Prerequisites 1 Follow the procedure in before working inside your computer 2...

Страница 55: ...computer 3 Remove the power button board with the power button board FFC from the computer 4 Disconnect the power button board FFC from the power button board Installing the power button board Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power button board and provi...

Страница 56: ...the connector on the system board Next steps 1 Install the heat sink for discrete graphics 2 Install the base cover 3 Follow the procedure in after working inside your computer Power button Removing the power button Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the heat sink for discrete graphics 4 Remove the power button board About t...

Страница 57: ...e computer Installing the power button Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power button and provides a visual representation of the installation procedure Removing and installing components 57 ...

Страница 58: ...Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the primary solid state drive 4 Remove the secondary solid state drive 5 Remove the battery About this task The figure indicates the location of the speakers and provides a visual representation of the...

Страница 59: ...e the speaker cable from the routing threads on the inner frame 4 Pry the speaker module from its slot on the top edge of the palmrest 5 Remove the speaker module from the system chassis Installing the speakers Prerequisites If you are replacing a component remove the existing component before performing the installation procedure Removing and installing components 59 ...

Страница 60: ...lot on the top edge of the palmrest 2 Route the speaker cable using the routing threads on the inner frame 3 Only for 93 Whr battery Replace the M2x2 screw that secures the SSD frame in the slot 2 SSD in place 4 Connect the speaker cable to its connector on the system board Next steps 1 Install the battery 2 Install the secondary solid state drive 60 Removing and installing components ...

Страница 61: ...erequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the primary solid state drive 4 Remove the secondary solid state drive 5 Remove the battery About this task The figure indicates the location of the inner frame and provides a visual representation of the removal procedure Removing and installing components 61 ...

Страница 62: ... bracket away from the computer 3 Remove the M2x2 screw that secures the SSD frame in the slot 2 SSD in place 4 Disconnect the two WLAN antennas and speaker cable from their connectors on the system board 5 Unroute the WLAN antennas and speaker cable from the routing guide on the inner frame 6 Remove the five M2x5 and the eight M2x2 screws that secure the inner frame to the computer chassis 62 Rem...

Страница 63: ...s If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the inner frame and provides a visual representation of the installation procedure Removing and installing components 63 ...

Страница 64: ...stall the battery 2 Install the secondary solid state drive 3 Install the primary solid state drive 4 Install the base cover 5 Follow the procedure in after working inside your computer SD card reader Removing SD card reader Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the primary solid state drive 4 Remove the secondary solid state d...

Страница 65: ...ssis 3 Lift to remove the SD card reader with its FPC out of the computer Installing SD card reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the SD card reader and provides a visual representation of the installation procedure Removing and installing components 65 ...

Страница 66: ... reader FPC to the SD card reader Next steps 1 Install the inner frame 2 Install the battery 3 Install the secondary solid state drive 4 Install the primary solid state drive 5 Install the base cover 6 Follow the procedure in after working inside your computer System board Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 66 Removing and installi...

Страница 67: ...cedure The following image indicates the connectors on your system board 1 Fan cable connector 2 Power button FFC connector 3 WWAN Darwin antenna connectors 4 SIM card slot 5 Fan cable connector 6 GPU power cable connector 7 IR camera cable connector 8 Display cable connector 9 LAN port 10 Power adapter cable connector 11 Touchpad cable connector 12 Battery cable connector 13 M 2 SSD slot 5 connec...

Страница 68: ... at the bottom side of the GPU card 7 Remove the PCB beam connectors from the computer 8 Remove the three M2x5 screws that secure the display cable bracket in place 9 Remove the display cable bracket from the computer 10 Disconnect the touch screen cable for models shipped with a touch screen or IR camera cable for models that are shipped with an IR camera and display cable from their connectors o...

Страница 69: ...g a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the system board and provides a visual representation of the installation procedure Removing and installing components 69 ...

Страница 70: ...rews to secure the two PCB beam connectors to the system board and the GPU card NOTE For models shipped with an integrated GPU card the PCB beam connectors are on the bottom and top right side of the GPU card For models shipped with a discrete GPU card the PCB beam connectors are at the bottom side of the GPU card 9 Connect the GPU power cable to the connector on the system board on the top side o...

Страница 71: ...move the WWAN card 8 Remove the solid state drive 9 Remove the secondary solid state drive 10 Remove the heat sink for discrete graphics 11 Remove the inner frame 12 Remove the system board About this task The figure indicates the location of the coin cell battery and provides a visual representation of the removal procedure Steps 1 Flip the system board and disconnect the coin cell battery cable ...

Страница 72: ...battery and provides a visual representation of the installation procedure Steps 1 Adhere the coin cell battery to the palmrest 2 Connect the coin cell battery cable to its connector on the system board Next steps 1 Install the system board 2 Install the inner frame 3 Install the heat sink for discrete graphics 4 Install the secondary solid state drive 5 Install the solid state drive 6 Install the...

Страница 73: ...ove the SIM card 4 Remove the battery 5 Remove the CAMM module or memory module 6 Remove the interposer board module 7 Remove the WWAN card 8 Remove the primary solid state drive 9 Remove the secondary solid state drive 10 Remove the heat sink for discrete graphics 11 Remove the inner frame About this task The figure indicates the location of the display assembly and provides a visual representati...

Страница 74: ...74 Removing and installing components ...

Страница 75: ...the edge of a flat table so that the display assembly can extend below the table NOTE For computers shipped with IR camera configuration disconnect the display cable and IR camera cable 8 Remove the six M2 5x5 screws that secure the hinges to the palmrest 9 Remove the display assembly from the palmrest NOTE The display assembly for Precision 7770 is a Hinge Up Design HUD assembly and cannot be fur...

Страница 76: ...About this task The figure indicates the location of the display assembly and provides a visual representation of the installation procedure 76 Removing and installing components ...

Страница 77: ...rest 2 Replace the six M2 5x5 screws to secure the hinges to the palmrest 3 Connect the touch screen cable for models shipped with a touch screen or IR camera cable for models that are shipped with an IR camera and display cable to their connectors on the system board 4 Replace the display cable bracket from the computer 5 Replace the three M2x5 screws to secure the display cable bracket in place ...

Страница 78: ...ng inside your computer Power adapter port Removing the power adapter port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the SIM card 4 Remove the battery 5 Remove the CAMM module or memory module 6 Remove the interposer board module 7 Remove the WWAN card 8 Remove the solid state drive 9 Remove the secondary solid state drive 10 Remov...

Страница 79: ...oute the power adapter cable from the routing guide on the computer chassis Installing the power adapter port Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the power adapter port and provides a visual representation of the installation procedure Removing and installing c...

Страница 80: ...ard module 8 Install the CAMM module or memory module 9 Install the battery 10 Install the SIM card 11 Install the base cover 12 Follow the procedure in after working inside your computer Smart card reader Removing the smart card reader Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the base cover 3 Remove the SIM card 4 Remove the battery 5 Remove the CAMM mo...

Страница 81: ...er to the computer 4 Remove the smart card reader from the computer Installing the smart card reader Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the location of the smart card reader and provides a visual representation of the installation procedure Removing and installing components ...

Страница 82: ... frame 2 Install the secondary solid state drive 3 Install the solid state drive 4 Install the WWAN card 5 Install the interposer board module 6 Install the CAMM module or memory module 7 Install the battery 8 Install the SIM card 9 Install the base cover 10 Follow the procedure in after working inside your computer Keyboard Removing the keyboard Prerequisites 1 Follow the procedure in before work...

Страница 83: ...ve the solid state drive 9 Remove the secondary solid state drive 10 Remove the heat sink for discrete graphics 11 Remove the inner frame 12 Remove the system board About this task The figure indicates the location of the keyboard and provides a visual representation of the removal procedure Removing and installing components 83 ...

Страница 84: ...ws that secure the dummy fin to the palmrest 3 Remove the 25 M2x2 5 screws that secure the keyboard support place to the palmrest 4 Turn over and open the system at 90 angle 5 Remove the keyboard and keyboard support plate from the system 6 Remove the six M2x2 screws that secure the keyboard to the computer chassis 7 Remove the keyboard from the keyboard support plate Installing the keyboard Prere...

Страница 85: ...2 screws that secure the keyboard to the computer chassis 3 Replace the 25 M2x2 5 screws that secure the keyboard support plate to the palmrest 4 Turn over the system at 90 angle to access the keyboard FPC and the keyboard backlight FPC 5 Lift the latch and connect the keyboard FPC and the keyboard backlight FPC to their connectors on the touchpad module NOTE For models shipped with a keyboard bac...

Страница 86: ...the base cover 3 Remove the SIM card 4 Remove the battery 5 Remove the CAMM module or memory module 6 Remove the interposer board module 7 Remove the WWAN card 8 Remove the solid state drive 9 Remove the secondary solid state drive 10 Remove the heat sink for discrete graphics 11 Remove the GPU card 12 Remove the GPU power cable 13 Remove the power button board 14 Remove the power button 15 Remove...

Страница 87: ...alling the palmrest Prerequisites If you are replacing a component remove the existing component before performing the installation procedure About this task The figure indicates the palmrest and before performing the pre installation parts procedures for any palmrest installation procedure Removing and installing components 87 ...

Страница 88: ...ssembly 5 Install the coin cell battery 6 Install the system board 7 Install the SD card reader 8 Install the inner frame 9 Install the speakers 10 Install the power button 11 Install the power button board 12 Install the GPU power cable 13 Install the GPU card 14 Install the heat sink for discrete graphics 15 Install the secondary solid state drive 16 Install the solid state drive 17 Install the ...

Страница 89: ...oard module 19 Install the CAMM module or memory module 20 Install the battery 21 Install the SIM card 22 Install the base cover 23 Follow the procedure in after working inside your computer Removing and installing components 89 ...

Страница 90: ...rivers and downloads When troubleshooting downloading or installing drivers it is recommended that you read the Dell Knowledge Based article Drivers and Downloads FAQ 000123347 3 90 Drivers and downloads ...

Страница 91: ...ling base devices Entering BIOS setup program About this task Turn on or restart your computer and press F2 immediately Navigation keys NOTE For most of the System Setup options changes that you make are recorded but do not take effect until you restart the system Table 3 Navigation keys Keys Navigation Up arrow Moves to the previous field Down arrow Moves to the next field Enter Selects a value i...

Страница 92: ...uter Express Service Code Displays the express service code of the computer Ownership Tag Displays the ownership tag of the computer Signed Firmware update Displays the signed firmware update status of the computer Battery Information Primary Displays the primary battery of the computer Battery Level Displays the battery level of the computer Battery State Displays the battery state of the compute...

Страница 93: ... version of the computer Audio Controller Displays the audio controller information of the computer Bluetooth Device Displays the bluetooth device information of the computer LOM MAC Address Displays the LOM MAC address of the computer Passthrough MAC Address Displays the unique MAC address information of the computer Cellular Device Displays the cellular device information of the computer dGPU Vi...

Страница 94: ... the Enable Thunderbolt Technology Support option is selected Enable Thunderbolt Boot Support Enable or disable the Thunderbolt adapter peripheral device and USB devices that are connected to the Thunderbolt adapter to be used during BIOS Pre boot By default the Enable Thunderbolt Boot Support option is disabled Enable Thunderbolt and PCIe behind TBT pre boot modules Enable or disable the PCIe dev...

Страница 95: ... By default the Enable SMART Reporting option is not enabled Drive Information M 2 PCIe SSD Type Displays the M 2 PCIe SSD 0 type information of the system Device Displays the M 2 PCIe SSD 0 device information of the system Type Displays the M 2 PCIe SSD 1 type information of the system Device Displays the M 2 PCIe SSD 1 device information of the system Type Displays the M 2 PCIe SSD 2 type inform...

Страница 96: ...nal WWAN GPS device By default the option enabled WLAN Enable or disable the internal WLAN device By default the option enabled Bluetooth Enable or disable the internal Bluetooth device By default the option enabled Contactless smartcard NFC Enable or disable the internal Contactless smartcard NFC device By default the option enabled Enable UEFI Network Stack Enable or disable UEFI Network Stack a...

Страница 97: ... the stored system battery Enable USB PowerShare By default the Enable USB PowerShare option is disabled Thermal Management Enables to cool the fan and processor heat management to adjust the system performance noise and temperature By default the Optimized option is enabled USB Wake Support Wake on Dell USB C Dock When enabled connecting a Dell USB C Dock will wake the system from Standby Hiberna...

Страница 98: ...ion is enabled WARNING The Permanently Disabled option can only be selected once When Permanently Disabled is selected Absolute Persistence cannot be re enabled No further changes to the Enable Disable states are allowed NOTE The Enable Disable options are unavailable while Computrace is in the activated state UEFI Boot Path Security Controls whether the system prompts the user to enter the admin ...

Страница 99: ...aster password support By default the option is disabled Allow Non Admin PSID Revert Enable Allow Non Admin PSID Revert Controls access to the Physical Security ID PSID revert of NVMe hard drives from the Dell Security Manager prompt By default the option is disabled Table 13 System setup options Update Recovery menu Update Recovery UEFI Capsule Firmware Updates Enable or disable BIOS updates thro...

Страница 100: ...ves a wakeup signal from the WLAN By default the Disabled option is selected Auto on Time Enable to set the system to turn on automatically every day or on a preselected date and time This option can be configured only if the Auto On Time is set to Everyday Weekdays or Selected Days By default the option is disabled Intel AMT Capability Enable Intel AMT Capability By default Restrict Preboot Acces...

Страница 101: ...stboot Allows you to configure the speed of the UEFI boot process By default the Minimal option is enabled Extend BIOS POST Time Set the BIOS POST load time By default the 0 seconds option is enabled MAC Address Pass Through Replaces the external NIC MAC address with the selected MAC address from the system By default the Passthrough MAC Address option is enabled Table 17 System setup options Virt...

Страница 102: ...a discrete graphic and adjust system parameters for higher performance By default the option is enabled Intel Turbo Boost Technology Enable Intel Turbo Boost Technology Enable or disable the Intel TurboBoost mode of the processor By default the option is enabled Intel Turbo Boost Maximum Technology 3 0 Enable Intel Turbo Boost Maximum Technology 3 0 Enable or disable the Intel TurboBoost maximum m...

Страница 103: ...owse for your computer model 3 Click Drivers Downloads Expand Find drivers 4 Select the operating system installed on your computer 5 In the Category drop down list select BIOS 6 Select the latest version of BIOS and click Download to download the BIOS file for your computer 7 After the download is complete browse the folder where you saved the BIOS update file 8 Double click the BIOS update file ...

Страница 104: ...IOS from the F12 One Time boot menu on the computer Most of the Dell computers built after 2012 have this capability and you can confirm by booting your computer to the F12 One Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer If the option is listed then the BIOS supports this BIOS update option NOTE Only computers with BIOS Flash Update option in the F12 One...

Страница 105: ...stem BIOS or System Setup screen select Security and press Enter The Security screen is displayed 2 Select System Admin Password and create a password in the Enter the new password field Use the following guidelines to assign the system password A password can have up to 32 characters At least one special character _ Numbers 0 through 9 Upper case letters from A to Z Lower case letters from a to z...

Страница 106: ...mpts you to save the changes 6 Press Y to save the changes and exit from System Setup The computer restarts Clearing CMOS settings About this task CAUTION Clearing CMOS settings will reset the BIOS settings on your computer Steps 1 Remove the base cover 2 Disconnect the battery cable from the system board 3 Remove the coin cell battery 4 Wait for one minute 5 Replace the coin cell battery 6 Connec...

Страница 107: ...ot bend the battery Do not use tools of any type to pry on or against the battery If a battery gets stuck in a device as a result of swelling do not try to free it as puncturing bending or crushing a battery can be dangerous Do not attempt to reassemble a damaged or swollen battery into a laptop Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping co...

Страница 108: ...sues error codes are displayed Note the error code and validation number and contact Dell Built in self test BIST M BIST M BIST Built In Self Test is the system board s built in self test diagnostics tool that improves the diagnostics accuracy of system board embedded controller EC failures NOTE M BIST can be manually initiated before POST Power On Self Test How to run M BIST NOTE M BIST must be i...

Страница 109: ...otice screen abnormalities like flickering distortion clarity issues fuzzy or blurry image horizontal or vertical lines color fade etc it is always a good practice to isolate the LCD screen by running the Built In Self Test BIST How to invoke LCD BIST Test 1 Power off the Dell laptop 2 Disconnect any peripherals that are connected to the laptop Connect only the AC adapter charger to the laptop 3 E...

Страница 110: ...ts replace the memory module 2 4 Memory RAM failure Reset and swap memory modules among the slots If problem persists replace the memory module 2 5 Invalid memory installed Reset and swap memory modules among the slots If problem persists replace the memory module 2 6 System board Chipset Error Replace the system board 2 7 LCD failure SBIOS message Replace the LCD module 2 8 LCD failure EC detecti...

Страница 111: ...to the operating system even after repeated attempts it automatically starts Dell SupportAssist OS Recovery Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system It enables you to diagnose hardwar...

Страница 112: ... Drain residual flea power perform hard reset About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed For your safety and to protect the sensitive electronic components in your computer you are requested to drain residual flea power before removing or replacing any components in your computer Draining ...

Страница 113: ...e Tag or Express Service Code at www dell com support For more information on how to find the Service Tag for your computer see Locate the Service Tag on your computer Dell knowledge base articles for a variety of computer concerns 1 Go to www dell com support 2 On the menu bar at the top of the Support page select Support Knowledge Base 3 In the Search field on the Knowledge Base page type the ke...

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