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Dell SupportAssist Pre-boot System Performance
Check diagnostics

About this task

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●

Run tests automatically or in an interactive mode

●

Repeat tests

●

Display or save test results

●

Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●

View status messages that inform you if tests are completed successfully

●

View error messages that inform you of problems encountered during testing

NOTE:

Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see

https://www.dell.com/support/kbdoc/000180971

.

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the

Diagnostics

option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click

Yes

to stop the diagnostic test.

7. Select the device from the left pane and click

Run Tests

.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Built-in self-test (BIST)

M-BIST

M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of
system board embedded controller (EC) failures.

NOTE:

M-BIST can be manually initiated before POST (Power On Self Test).

How to run M-BIST

NOTE:

M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.

1. Press and hold both the

M

key on the keyboard and the

power button

to initiate M-BIST.

2. With both the

M

key and the

power button

held down, the battery indicator LED may exhibit two states:

a. OFF: No fault detected with the system board
b. AMBER: Indicates a problem with the system board

3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds:

134

Troubleshooting

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Содержание P111G

Страница 1: ...Dell Latitude 3400 Service Manual Regulatory Model P111G Regulatory Type P111G001 September 2021 Rev A04 ...

Страница 2: ...tial damage to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2019 2021 Dell Inc or its subsidiaries All rights reserved Dell EMC and other trademarks are trademarks of Dell Inc or its subsidiaries Other trademarks may be trademarks of their respective owners ...

Страница 3: ...X130 equivalent 13 Chapter 3 Major components of your system 14 Chapter 4 Removing and installing components 16 Recommended tools 16 Secure Digital Card 16 Base cover 18 Battery 23 Hard drive 27 Coin cell battery 30 IO board 31 Touchpad 35 Memory modules 39 SIM Card 40 WLAN card 42 WWAN card 44 WWAN daughterboard 46 Solid state drive Intel Optane memory module 50 Speakers 60 System fan 64 Heat sin...

Страница 4: ... Ubuntu 129 Updating the BIOS using the USB drive in Windows 129 Updating the BIOS from the F12 One Time boot menu 129 System and setup password 130 Assigning a system setup password 130 Deleting or changing an existing system setup password 131 Clearing CMOS settings 131 Clearing BIOS System Setup and System passwords 131 Chapter 6 Troubleshooting 133 Handling swollen Lithium ion batteries 133 De...

Страница 5: ...WiFi power cycle 137 Drain residual flea power perform hard reset 138 Chapter 7 Getting help 139 Contacting Dell 139 Contents 5 ...

Страница 6: ... that came with the product CAUTION To avoid electrostatic discharge ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold...

Страница 7: ... and all attached devices from their electrical outlets 4 Disconnect all attached network devices and peripherals such as keyboard mouse and monitor from your computer 5 Remove any media card and optical disc from your computer if applicable 6 After the computer is unplugged press and hold the power button for 5 seconds to ground the system board CAUTION Place the computer on a flat soft and clean...

Страница 8: ... of electrical power to operate DDR4 also supports a new deep power down mode that allows the host device to go into standby without needing to refresh its memory Deep power down mode is expected to reduce standby power consumption by 40 to 50 percent DDR4 Details There are subtle differences between DDR3 and DDR4 memory modules as listed below Key notch difference The key notch on a DDR4 module i...

Страница 9: ...rs and peripheral devices like mice keyboards external drivers and printers Table 1 USB evolution Type Data Transfer Rate Category Introduction Year USB 2 0 480 Mbps High Speed 2000 USB 3 0 USB 3 1 Gen 1 5 Gbps SuperSpeed 2010 USB 3 1 Gen 2 10 Gbps SuperSpeed 2013 USB 3 0 USB 3 1 Gen 1 SuperSpeed USB For years the USB 2 0 has been firmly entrenched as the de facto interface standard in the PC worl...

Страница 10: ...oretical bandwidth With today s ever increasing demands placed on data transfers with high definition video content terabyte storage devices high megapixel count digital cameras etc USB 2 0 may not be fast enough Furthermore no USB 2 0 connection could ever come close to the 480Mbps theoretical maximum throughput making data transfer at around 320 Mbps 40 MB s the actual real world maximum Similar...

Страница 11: ...ication is also closely intertwined with USB Type C Currently smartphones tablets and other mobile devices often use a USB connection to charge A USB 2 0 connection provides up to 2 5 watts of power that ll charge your phone but that s about it A laptop might require up to 60 watts for example The USB Power Delivery specification ups this power delivery to 100 watts It s bi directional so a device...

Страница 12: ... screen select a compatible fast drive and then click Yes to continue enabling Intel Optane memory 5 Click Intel Optane memory Reboot to enable the Intel Optane memory NOTE Applications may take up to three subsequent launches after enablement to see the full performance benefits Disabling Intel Optane memory About this task CAUTION After disabling Intel Optane memory do not uninstall the driver f...

Страница 13: ...ple Display Support On System eDP internal HDMI Via Optional USB Type C Port VGA DisplayPort External Connectors HDMI 1 4b USB Type C port Nvidia GeForce MX130 equivalent Table 4 Nvidia GeForce MX130 specifications Feature Specifications Graphics memory 2 GB GDDR5 Bus type PCI Express 3 0 Memory Interface GDDR5 Clock Speeds 1122 1242 Boost MHz Maximum Color Depth N A Maximum Vertical Refresh Rate ...

Страница 14: ...Major components of your system 1 Base cover 2 Power adapter port 3 14 Major components of your system ...

Страница 15: ...embly 12 Hard drive assembly 13 IO board 14 VGA daughterboard 15 System fan 16 Heatsink NOTE Dell provides a list of components and their part numbers for the original system configuration purchased These parts are available according to warranty coverages purchased by the customer Contact your Dell sales representative for purchase options Major components of your system 15 ...

Страница 16: ...er Phillips 1 screwdriver Plastic scribe Recommended for field technician Secure Digital Card Removing the Secure Digital card Prerequisites 1 Follow the procedure in Before working inside your computer Steps 1 Push the secure digital card to release it from the computer 2 Slide the secure digital card out of the computer 4 16 Removing and installing components ...

Страница 17: ...talling the Secure Digital card Steps 1 Slide the secure digital into the slot until it clicks into place 2 Follow the procedures in After working inside your computer Removing and installing components 17 ...

Страница 18: ...equisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card Steps 1 Loosen the nine captive screws that secure the base cover to the palmrest and keyboard assembly 18 Removing and installing components ...

Страница 19: ...2 Pry the base cover and continue to open the right side of the base cover Removing and installing components 19 ...

Страница 20: ...3 Lift the right side of the base cover 1 and remove it off the palmrest and keyboard assembly 2 20 Removing and installing components ...

Страница 21: ...Installing the base cover Steps 1 Place the base cover on the palmrest and keyboard assembly 1 Removing and installing components 21 ...

Страница 22: ...2 Tighten the nine captive screws that secure the base cover to the palmrest and keyboard assembly 22 Removing and installing components ...

Страница 23: ... high temperatures or disassemble battery packs and cells Do not apply pressure to the surface of the battery Do not bend the battery Do not use tools of any kind to pry on or against the battery Ensure any screws during the servicing of this product are not lost or misplaced to prevent accidental puncture or damage to the battery and other system components If the battery gets stuck inside your c...

Страница 24: ... Removing the battery Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover Steps 1 Disconnect the battery cable from the system board 2 Remove the four M2x3 screws that secure the battery to the palmrest and keyboard assembly 1 3 Lift the battery off the palmrest and keyboard assembly 2 24 Removing and installing components...

Страница 25: ... Align the screw holes on the battery with the screw holes on the palmrest and keyboard assembly 1 2 Replace the four M2x3 screws that secure the battery to the palmrest and keyboard assembly 2 Removing and installing components 25 ...

Страница 26: ...3 Connect the battery cable to the system board 26 Removing and installing components ...

Страница 27: ...ter 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Disconnect the hard drive cable from the system board 1 2 Peel the tape that secures the hard drive cable to the system board 2 3 Remove the four M2x4 5 screws that secure the hard drive assembly to the palmrest and keyboard assembly 1 4 Lift the hard drive from the slot on the palmrest and keyboard asse...

Страница 28: ...he screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly 1 2 Replace the four M2x4 5 screws that secure the hard drive assembly to the palm rest and keyboard assembly 2 28 Removing and installing components ...

Страница 29: ...3 Adhere the tape that secures the hard drive cable to the system board 1 4 Connect the hard drive cable to the system board 2 Removing and installing components 29 ...

Страница 30: ...ure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable 5 Remove the hard drive assembly NOTE Required for systems with 42 Whr battery 6 Remove the IO board Steps 1 Flip the I O board 2 Using a plastic scribe gently pry the coin cell battery out of the slot on the I O board 1 3 Remove the coin cell battery away from the computer...

Страница 31: ... assembly 3 Reconnect the battery cable 4 Replace the base cover 5 Replace the SD memory card 6 Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the hard drive assembly NOTE Required for systems wi...

Страница 32: ... the I O board cable from the system board 1 2 Peel the I O board cable from the palm rest and keyboard assembly 2 3 Remove the two M2x3 screws that secure the I O board to the palm rest and keyboard assembly 1 4 Lift the I O board along with the cable off the palm rest and keyboard assembly 2 32 Removing and installing components ...

Страница 33: ...eps 1 Using the alignment posts place the I O board on the palm rest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the I O board to the palm rest and keyboard assembly 2 Removing and installing components 33 ...

Страница 34: ...3 Adhere the I O board cable to the palm rest and keyboard assembly 1 4 Connect the I O board cable to the system board and close the latch to secure the cable 2 34 Removing and installing components ...

Страница 35: ...ow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery Steps 1 Remove the three M2x2 screws that secure the touchpad bracket to the palmrest and keyboard assembly 1 2 Lift the touchpad bracket off the palmrest and keyboard assembly 2 and peel the tape that secures the bracket to the palmrest 3 Open the latch and disconne...

Страница 36: ...5 Remove the four M2x2 screws that secure the touchpad to the palmrest and keyboard assembly 1 6 Lift the touchpad off the palmrest and keyboard assembly 2 36 Removing and installing components ...

Страница 37: ... Steps 1 Place the touch pad into the slot on the palmrest and keyboard assembly 1 2 Replace the four M2x2 screws that secure the touch pad to the palmrest and keyboard assembly 2 3 Adhere the tape that secures the touch pad to the palmrest and keyboard assembly 1 4 Slide the touch pad cable into its connector on the system board and close the latch to secure the cable 2 Removing and installing co...

Страница 38: ... on the palmrest and keyboard assembly 1 6 Replace the three screws M2x2 that secure the touch pad bracket to the palmrest and keyboard assembly 2 and adhere the tape that secures the bracket to the palmrest 38 Removing and installing components ...

Страница 39: ... SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Pry the clips securing the memory module until the memory module pops up 1 2 Remove the memory module from the memory module slot 2 Installing the memory module Steps 1 Align the notch on the memory module with the tab on the memory module slot 2 Slide the memory module firmly into the slot at an angle 1 3 Press the mem...

Страница 40: ...rking inside your computer SIM Card Removing the SIM card Prerequisites 1 Follow the procedure in Before working inside your computer Steps 1 Open the latch that covers the SIM card slot to release it from the system 1 2 Insert a needle in the slot and push it to eject the SIM card tray 2 3 Pull the SIM card try and remove the SIM card from the SIM card tray 3 and 4 40 Removing and installing comp...

Страница 41: ... release it from the system 1 2 Insert a needle in the slot and push it to eject the SIM card tray 2 3 Pull the SIM card try and place the SIM card on the SIM cad tray 3 and 4 4 Slide the SIM card tray into the slot until it clicks into place Removing and installing components 41 ...

Страница 42: ...D memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Remove the single M2x3 screw that secures the WLAN card bracket to the system board 1 2 Slide and remove the WLAN card bracket that secures the WLAN cables 2 3 Disconnect the WLAN cables from the connectors on the WLAN card 3 4 Lift the WLAN card away from the connector 4 42 Removing and installing components ...

Страница 43: ...ps 1 Insert the WLAN card into the connector on the system board 1 2 Connect the WLAN cables to the connectors on the WLAN card 2 3 Place the WLAN card bracket to secure the WLAN cables to the WLAN card 3 4 Replace the single M2x3 screw to secure the WLAN bracket to the WLAN card 4 Removing and installing components 43 ...

Страница 44: ... computer 2 Remove the SD memory card 3 Remove the SIM card 4 Remove the base cover 5 Disconnect the battery cable Steps 1 Remove the single M2x3 screw that secures the WWAN card bracket to the WWAN card 1 2 Slide and remove the WWAN card bracket that secures the WWAN cables 2 3 Disconnect the WWAN cables from the connectors on the WWAN card 3 4 Lift the WWAN card away from the connector on the WW...

Страница 45: ...1 Insert the WWAN card into the connector on the WWAN daughterboard 1 2 Connect the WWAN cables to the connectors on the WWAN card 2 3 Place the WWAN card bracket to secure the WWAN cables to the WWAN card 3 4 Replace the single M2x3 screw to secure the WWAN bracket to the WWAN card 4 Removing and installing components 45 ...

Страница 46: ...edure in after working inside your computer WWAN daughterboard Removing the WWAN daughterboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the SIM card 4 Remove the base cover 5 Disconnect the battery cable 6 Remove the WWAN card 46 Removing and installing components ...

Страница 47: ...Steps 1 Open the latch and disconnect the WWAN daughterboard cable from the WWAN daughterboard Removing and installing components 47 ...

Страница 48: ...assembly 2 Installing the WWAN daughterboard About this task CAUTION To avoid damage to the WWAN card do not place any cables under it Steps 1 Using the alignment posts place the WWAN daughterboard on the palm rest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the WWAN daughterboard to the palm rest and keyboard assembly 2 48 Removing and installing components ...

Страница 49: ...3 Connect the WWAN daughterboard cable to the connector on the WWAN daughterboard and close the latch to secure the cable 1 Removing and installing components 49 ...

Страница 50: ...before removing the Intel Optane memory module from your computer For more information about disabling the Intel Optane memory see disabling Intel Optane memory 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Remove the single M2x3 screw that secures the thermal plate to the palmrest and keyboa...

Страница 51: ...w that secures the solid state drive Intel Optane card to the palmrest and keyboard assembly 1 5 Slide and lift the solid state drive Intel Optane card off the palmrest and keyboard assembly 2 Removing and installing components 51 ...

Страница 52: ...s 1 Slide and insert the tab solid state drive Intel Optane card into the solid state drive Intel Optane card slot 1 2 Replace the single M2x2 screw that secures the solid state drive Intel Optane card to the palmrest and keyboard assembly 2 52 Removing and installing components ...

Страница 53: ...Removing and installing components 53 ...

Страница 54: ...ow the procedure in after working inside your computer Removing the M 2 Solid state drive bracket Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Remove the single M2x3 screw that secures the solid state drive bracket to the palmrest and keyboard assembly 1 2 Remove the solid stat...

Страница 55: ...ps 1 Align and replace the solid state drive bracket on the palmrest and keyboard assembly 1 2 Replace the single M2x3 screw that secures the solid state drive bracket to the palmrest and keyboard assembly 2 Removing and installing components 55 ...

Страница 56: ...quisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Remove the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 1 2 Turn the thermal plate over 2 3 Slide and remove the thermal plate from the solid state drive slot 3 56 Removing and installing componen...

Страница 57: ...ove the single M2x2 screw that secures the solid state drive to the solid state drive bracket 1 5 Slide and remove the solid state drive off the solid state drive slot 2 Removing and installing components 57 ...

Страница 58: ... drive Steps 1 Insert the solid state drive into the solid state drive slot on the system board 1 2 Replace the single M2x3 screw that secures the solid state drive to the solid state drive bracket 2 58 Removing and installing components ...

Страница 59: ...lign and replace the thermal plate on the solid state drive 1 2 4 Replace the single M2x3 screw that secures the thermal plate to the palmrest and keyboard assembly 3 Removing and installing components 59 ...

Страница 60: ...ng the speakers Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery cable Steps 1 Disconnect the speaker cable from the system board 1 2 Unroute and remove the speaker cable from the routing guides on palm rest and keyboard assembly 2 60 Removing and installing components ...

Страница 61: ...3 Lift the speakers along with the cable off the palm rest and keyboard assembly Removing and installing components 61 ...

Страница 62: ...grommets are pushed out when removing the speakers push them back in before replacing the speakers Steps 1 Using the alignment posts and rubber grommets place the speakers in the slots on the palm rest and keyboard assembly 62 Removing and installing components ...

Страница 63: ...2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly 1 3 Connect the speaker cable to the system board 2 Removing and installing components 63 ...

Страница 64: ...ng inside your computer System fan Removing the system fan Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery Steps 1 Disconnect the VGA board cable 1 and the display cable 2 3 from the system board 64 Removing and installing components ...

Страница 65: ...he display cable from the routing guides on the fan 1 3 Disconnect the fan cable from the system board 2 4 Remove the two M2x3 screws that secure the fan to the palmrest and keyboard board assembly 1 Removing and installing components 65 ...

Страница 66: ...alling the system fan Steps 1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly 1 2 Replace the two M2x3 screws that secure the fan to the palm rest and keyboard board assembly 2 66 Removing and installing components ...

Страница 67: ...3 Connect the fan cable to the system board 1 4 Route the VGA board cable and the display cable through the routing guides on the fan 2 Removing and installing components 67 ...

Страница 68: ...moving the heatsink UMA Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery Steps 1 Loosen the four captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 as indicated on the heatsink 2 Lift the heatsink off the system board ...

Страница 69: ...ystem board and align the screw holes on the heatsink with the screw holes on the system board 1 2 In sequential order as indicated on the heatsink tighten the four captive screws that secure the heatsink to the system board 2 Removing and installing components 69 ...

Страница 70: ...ow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery Steps 1 Loosen the seven captive screws that secure the heatsink to the system board 1 NOTE Loosen the screws in the order of the callout numbers 1 2 3 4 5 6 7 as indicated on the heatsink 2 Lift the heatsink off the system board 2 70 Removing and installing componen...

Страница 71: ... system board and align the screw holes on the heatsink with the screw holes on the system board 1 2 In sequential order as indicated on the heatsink tighten the seven captive screws that secure the heatsink to the system board 2 Removing and installing components 71 ...

Страница 72: ...oard Removing the VGA daughterboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery Steps 1 Disconnect the VGA daughterboard cable from the system board 1 2 Unroute the VGA board cable from the routing guides on the fan 2 72 Removing and installing components ...

Страница 73: ...3 Remove the two M2x3 screws that secure the VGA daughterboard to the palmrest and keyboard assembly 1 4 Lift the VGA daughterboard away from the system 2 Removing and installing components 73 ...

Страница 74: ... screw holes on the palmrest and keyboard assembly 1 2 Replace the two M2x3 screws that secure the VGA daughterboard on the palmrest and keyboard assembly 2 3 Route the VGA board cable through the routing guides on the fan 1 and then connect the VGA daughterboard cable to the system board 2 74 Removing and installing components ...

Страница 75: ...ollow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the system fan 6 Remove the display assembly Steps 1 Open the latch and disconnect the power button board cable and fingerprint cable from the system 1 2 Unroute the cables from the palmrest and keyboard assembly 2 3 Peel the conductive tape off the power...

Страница 76: ...le M2x3 screw that secures the power button board to the palmrest and keyboard assembly 1 5 Lift the power button board along with the cable off the palmrest and keyboard assembly 2 76 Removing and installing components ...

Страница 77: ...gle M2x3 screw that secures the power button board to the palmrest and keyboard assembly 2 3 Affix the conductive tape to the power button board 1 4 Affix the power button cable to the palmrest and keyboard assembly 2 5 Slide the power button cable and fingerprint reader cable to the system board and close the latch to secure the cable 3 Removing and installing components 77 ...

Страница 78: ...oard Removing the system board Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the WLAN 6 Remove the Memory 7 Remove the SSD 8 Remove the system fan 9 Remove the heatsink 10 Remove the display assembly Steps 1 Disconnect the following cables from the system board 78 Removing and instal...

Страница 79: ...er button board 1 b Fingerprint reader optional 2 c IO board 3 d Touchpad 4 e Keyboard 5 2 Disconnect the following cables from the system board a DC in 1 2 b Speaker 3 Removing and installing components 79 ...

Страница 80: ...e three M2x3 screws and two M2x2 screws that secure the system board to the palmrest and keyboard assembly 1 4 Lift the system board off the palm rest and keyboard assembly 2 80 Removing and installing components ...

Страница 81: ...crew hole on the system board with the screw hole on the palmrest and keyboard assembly 1 2 Replace the three M2x3 screws and two M2x2 screws that secure the system board to the palmrest and keyboard assembly 2 Removing and installing components 81 ...

Страница 82: ...3 Connect the following cables to the system board a DC in 1 2 b Speaker 3 82 Removing and installing components ...

Страница 83: ...4 Connect the following cables to the system board a Power button board 1 b Fingerprint reader optional 2 c IO board 3 d Touchpad 4 e Keyboard 5 Removing and installing components 83 ...

Страница 84: ...e in after working inside your computer Display assembly Removing the display assembly Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the WLAN Steps 1 Peel off the tape securing the wireless antenna from the system board 1 2 Disconnect the display cable from the connector on the syste...

Страница 85: ... from the routing guides on the palmrest and keyboard assembly 1 4 Remove the six M2 5x5 screws that secure the left and right hinges to the system board and palmrest and keyboard assembly 2 Removing and installing components 85 ...

Страница 86: ...5 Lift the palmrest and keyboard assembly at an angle 1 6 Continue to lift the palmrest and keyboard assembly until it separates from the hinges 2 86 Removing and installing components ...

Страница 87: ...7 Slide and remove the palmrest and keyboard assembly off the display assembly Removing and installing components 87 ...

Страница 88: ...play assembly About this task NOTE Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly Steps 1 Align and place the palmrest and keyboard assembly under the hinges on the display assembly 88 Removing and installing components ...

Страница 89: ...2 Press the hinges down on the system board and palmrest and keyboard assembly 1 3 Seat the palmrest and keyboard assembly on the display assembly 2 Removing and installing components 89 ...

Страница 90: ...ews that secure the left and right hinges to the system board and palmrest and keyboard assembly 1 5 Route the display cable through the routing guides on the palmrest and keyboard assembly 2 90 Removing and installing components ...

Страница 91: ...6 Affix the antenna cables to the system board 1 7 Connect the display cable to the connector on the system board 2 Removing and installing components 91 ...

Страница 92: ...r 4 Disconnect the battery 5 Remove the WLAN 6 Remove the display assembly Steps 1 Push both sides of the display hinge cover and lift it from the display back cover 2 Use a plastic scribe to carefully pry open the recesses near the left and right hinges on the bottom edge of the display bezel NOTE When prying open the display bezel ensure to pry along the outside edge of the display bezel using y...

Страница 93: ...CAUTION Lift the bezel carefully as it is attached to the display assembly with a strong adhesive 3 Lift the bezel off the display assembly Removing and installing components 93 ...

Страница 94: ...Installing the display bezel Steps 1 Align the display bezel with the display back cover 94 Removing and installing components ...

Страница 95: ...2 Gently snap the display bezel into place Removing and installing components 95 ...

Страница 96: ...display panel Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel Steps 1 Remove the six M2x2 and two M2x3 screws that secure the display panel to the display back cover 1 2 Lift the display panel and turn it over 2 96 Remov...

Страница 97: ...isplay cable to the back of the display panel 1 4 Lift the latch and disconnect the display cable from the display panel cable connector 2 5 Lift the display panel away from the display back cover 3 Removing and installing components 97 ...

Страница 98: ...se the Stretch SR Tapes from the display panel There is no need to separate the brackets from the display panel 6 After performing all the preceding steps you are left with the display panel 98 Removing and installing components ...

Страница 99: ...Installing the display panel Steps 1 Place the display panel on a flat and clean surface Removing and installing components 99 ...

Страница 100: ... of the display panel and close the latch to secure the cable 1 3 Adhere the tape that secures the display cable to the back of the display panel 2 4 Turn the display panel over and place it on the display back cover 3 100 Removing and installing components ...

Страница 101: ...w holes on the display panel with the screw holes on the display back cover 1 6 Replace the six M2x2 and two M2x3 screws that secure the display panel to the display back cover 2 Removing and installing components 101 ...

Страница 102: ...procedure in after working inside your computer Display cable Removing the display cable Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel 102 Removing and installing components ...

Страница 103: ... the display cable from the routing guides on the display back cover 1 2 2 Peel the adhesive that secures the camera cable 3 3 Lift the camera cable and the display cable off the display back cover Removing and installing components 103 ...

Страница 104: ...Installing the display cable Steps 1 Place the display cable and camera cable on the display back cover 104 Removing and installing components ...

Страница 105: ...te the display cable and camera cable through the routing guides on the display back cover and antenna assembly 1 2 3 Affix the adhesive that secures the camera cable 3 Removing and installing components 105 ...

Страница 106: ...adapter port Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN Steps 1 Disconnect and route the power adapter cable from the system board 1 2 2 Remove the single M2x3 screw that secures the power adapter port to the palmrest and keyboard assembly 3 3 Lift the power adapter port alon...

Страница 107: ...r port into the slot on the palmrest and keyboard assembly 1 2 Replace the single M2x3 screw that secures the power adapter port to the palmrest and keyboard assembly 2 3 Connect the power adapter cable to the system board 3 4 Removing and installing components 107 ...

Страница 108: ...e working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Disconnect the battery 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel Steps 1 Using a plastic scribe gently pry the camera off the display back cover 1 2 Disconnect the camera cable from the camera module 2 3 Lift the camera module from the display back cover ...

Страница 109: ...re to remove the camera in systems with the Touch functionality 4 Peel the tape that secures the camera off the display back cover 1 5 Lift the camera module from the display back cover 2 Removing and installing components 109 ...

Страница 110: ...ps 1 Connect the camera cable to the camera module 1 2 Route the camera cable through the routing channels 2 3 Using the alignment post adhere the camera module on the display back cover 3 110 Removing and installing components ...

Страница 111: ...nstall the camera in systems with the Touch functionality 4 Align and replace the camera module on the display back cover 1 5 Adhere the tape that secures the camera off the display back cover 2 Removing and installing components 111 ...

Страница 112: ...he procedure in after working inside your computer Palmrest and Keyboard assembly Removing the palmrest and keyboard Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 4 Remove the battery 5 Remove the WLAN 6 Remove the display assembly 7 Remove the display bezel 8 Remove the display panel 112 Removing and installing comp...

Страница 113: ...m the palmrest 2 3 Lift the keyboard from the palmrest 3 Installing the palmrest and keyboard Steps 1 Place the keyboard on the palmrest 1 2 Place the metal bracket on the keyboard and palmrest 2 3 Replace the 16 M2x2 and nine M2x2 5 screws that secure the metal bracket to the keyboard and palmrest 3 Removing and installing components 113 ...

Страница 114: ...e the battery 6 Replace the base cover 7 Replace the SD memory card 8 Follow the procedure in after working inside your computer Palmrest Removing the palmrest Prerequisites 1 Follow the procedure in before working inside your computer 2 Remove the SD memory card 3 Remove the base cover 114 Removing and installing components ...

Страница 115: ...he speakers 14 Remove the system fan 15 Remove the heatsink 16 Remove the system board 17 Remove the display assembly 18 Remove the Keyboard About this task After performing the preceding steps you are left with the palmrest NOTE The power button board is not included with the service replacement palmrest assembly Ensure the power button board is replaced onto the service replacement palmrest asse...

Страница 116: ...ring BIOS System Setup and System passwords BIOS overview The BIOS manages data flow between the computer s operating system and attached devices such as hard disk video adapter keyboard mouse and printer Entering BIOS setup program Steps 1 Turn on your computer 2 Press F2 immediately to enter the BIOS setup program NOTE If you wait too long and the operating system logo appears continue to wait u...

Страница 117: ...XXX Drive if available NOTE XXX denotes the SATA drive number Optical Drive if available SATA Hard Drive if available Diagnostics The boot sequence screen also displays the option to access the System Setup screen System setup CAUTION Unless you are an expert computer user do not change the settings in the BIOS Setup program Certain changes can make your computer work incorrectly NOTE Before you c...

Страница 118: ...ange to the system date and time takes effect immediately Enable SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup This technology is part of the SMART Self Monitoring Analysis and Reporting Technology specification This option is disabled by default Integrated NIC Allows you to configure the integrated network controller Click o...

Страница 119: ...e options are set by default Miscellaneous devices Allows you to enable or disable various on board devices Enable Camera Default Enable Hard Drive Free Fall Protection Default Enable Secure Digital SD Card Default Secure Digital Card SD Read Only Mode Secure Digital SD Card Boot Enable USB PowerShare Allows you to On or Off external devices to be powered or charged using the stored system battery...

Страница 120: ...le the touch screen in the Operating System It is set to ON by default DellCoreServices This option controls boot time creation of an SSDT ACPI Virtual Device Table Dell Type C Dock Configuration Allows you to enable or disable Dell Docks configuration settings Video screen options Table 8 Video Option Description LCD Brightness Allows you to set the display brightness depending upon the power sou...

Страница 121: ...Disbale Command PPI Bypass for Clear Command Attestation Enable Default Key Storage Enable Default SHA 256 Default PPI Bypass for Enable Commands This option controls the TPM Physical Presence Interface This option is enabled by default PPI Bypass for Disable Commands This option controls the TPM Physical Presence Interface This option is not set by default PPI Bypass for Clear Commands This optio...

Страница 122: ... strict rules for admin and system passwords The option is not set by default Password Configuration Allows you to set or change the minimum and maximum characters for Admin and System password Admin Password Min Admin Password Max System Password Min System Password Max Admin Password Allows you to set change or delete the administrator admin password The entries to set password are Enter the old...

Страница 123: ...The option is not set by default Secure boot Table 11 Secure Boot Option Description Enable Secure Boot Allows you to enable or disable the Secure Boot Feature Secure Boot Enable Default Secure Boot Mode Changes to the Secure Boot operation mode modifies the behaviour of Secure Boot to allow evaluation of UEFI driver signatures Choose one of the option Deployed Mode Default Audit Mode Expert Key M...

Страница 124: ... Operating System All Cores Default 1 Enable C State Control Allows you to enable or disable the additional processor sleep states C states This option is set by default Power management Table 14 Power Management Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected Wake on AC This option is not set by default Auto...

Страница 125: ...bled in the operating system This feature only works when the computer is connected to AC power supply Disabled Default Does not allow the system to power on by special LAN signals when it receives a wake up signal from the LAN or wireless LAN LAN Only Allows the system to be powered on by special LAN signals Enable USB Wake Support Allows you to enable USB devices to wake the system from standby ...

Страница 126: ...up the boot process by bypassing some of the compatibility steps Click one of the following options Minimal Thorough Default Auto Fn Lock Options Allows you to let hot key combinations Fn Esc toggle the primary behavior of F1 F12 between their standard and secondary functions If you disable this option you cannot toggle dynamically the primary behavior of these keys Fn Lock Default Click one of th...

Страница 127: ... by the Intel Virtualization technology for direct I O Enable VT for Direct I O This option is set by default Maintenance Table 18 Maintenance Option Description Asset Tag Allows you to create a system asset tag if an asset tag is not already set This option is not set by default Service Tag Displays the service tag of your computer Bios Recovery from Hard Drive BIOS Recovery from Hard Drive This ...

Страница 128: ... not recognize the BitLocker key You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot If the recovery key is not known this can result in data loss or an unnecessary operating system re install For more information on this subject see Knowledge Article https www dell com support article sln153694 Steps 1 Go to www dell com support 2 Click ...

Страница 129: ...er and press F12 6 Select the USB drive from the One Time Boot Menu 7 Type the BIOS setup program filename and press Enter The BIOS Update Utility appears 8 Follow the on screen instructions to complete the BIOS update Updating the BIOS from the F12 One Time boot menu Update your computer BIOS using the BIOS update exe file that is copied to a FAT32 USB drive and booting from the F12 One Time boot...

Страница 130: ...OS update is completed System and setup password Table 21 System and setup password Password type Description System password Password that you must enter to log in to your system Setup password Password that you must enter to access and make changes to the BIOS settings of your computer You can create a system password and a setup password to secure your computer CAUTION The password features pro...

Страница 131: ...d Status is Unlocked 3 Select System Password update or delete the existing system password and press Enter or Tab 4 Select Setup Password update or delete the existing setup password and press Enter or Tab NOTE If you change the System and or Setup password reenter the new password when prompted If you delete the System and or Setup password confirm the deletion when prompted 5 Press Esc and a me...

Страница 132: ...NOTE For information on how to reset Windows or application passwords refer to the documentation accompanying Windows or your application 132 System setup ...

Страница 133: ...he system To discharge the battery unplug the AC adapter from the system and operate the system only on battery power When the system will no longer power on when the power button is pressed the battery is fully discharged Do not crush drop mutilate or penetrate the battery with foreign objects Do not expose the battery to high temperatures or disassemble battery packs and cells Do not apply press...

Страница 134: ...logo appears 3 On the boot menu screen select the Diagnostics option 4 Click the arrow at the bottom left corner Diagnostics front page is displayed 5 Click the arrow in the lower right corner to go to the page listing The items detected are listed 6 To run a diagnostic test on a specific device press Esc and click Yes to stop the diagnostic test 7 Select the device from the left pane and click Ru...

Страница 135: ...For cases when a 2 8 error code is shown replace the system board LCD Built in Self Test BIST Dell laptops have a built in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD screen of the Dell laptop or with the video card GPU and PC settings When you notice screen abnormalities like flickering distortion clarity issues fuzzy...

Страница 136: ... error Flash latest BIOS version If problem persists replace the system board 2 3 No Memory RAM detected Confirm that the memory module is installed properly If problem persists replace the memory module 2 4 Memory RAM failure Replace the memory module 2 5 Invalid memory installed Replace the memory module 2 6 System board Chipset Error Clock failure Gate A20 failure Super I O failure Keyboard con...

Страница 137: ...port website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures For more information about the Dell SupportAssist OS Recovery see Dell SupportAssist OS Recovery User s Guide at www dell com serviceabilitytools Click SupportAssist and then click SupportAssist OS Recovery Real Time Clock RTC Reset The Real Time Clock R...

Страница 138: ...in residual flea power before removing or replacing any components in your computer Draining residual flea power also known as a performing a hard reset is also a common troubleshooting step if your computer does not power on or boot into the operating system To drain residual flea power perform a hard reset Steps 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Remove ...

Страница 139: ...and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues Steps 1 Go to Dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down list at the bottom of the page 4 Select the appropr...

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