Warranties and Return Policy
C-3
This warranty does not cover any items that are in one or
more of the following categories: software; sound cards;
speakers; external devices (except as specifically noted);
accessories or parts added to a Dell system after the sys-
tem is shipped from Dell; accessories or parts added to a
Dell system through Dell’s system integration depart-
ment; accessories or parts that are not installed in the Dell
factory; or DellWare products. Monitors, keyboards, and
mice that are Dell-branded or that are included on Dell’s
standard price list are covered under this warranty; all
other monitors, keyboards, and mice (including those
sold through the DellWare program) are not covered.
Batteries for portable computers are covered only during
the initial one-year period of this warranty.
Coverage During Year One
During the one-year period beginning on the invoice
date, Dell will repair or replace products covered under
this limited warranty that are returned to Dell’s facility.
To request warranty service, you must call Dell’s
Customer Technical Support within the warranty period.
Refer to the chapter titled “Getting Help” in your
Diagnostics and Troubleshooting Guide to find the
appropriate telephone number for obtaining customer
assistance. If warranty service is required, Dell will issue
a Return Material Authorization Number. You must ship
the products back to Dell in their original or equivalent
packaging, prepay shipping charges, and insure the ship-
ment or accept the risk of loss or damage during
shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in
Canada. Shipments to other locations will be made
freight collect.
NOTE: Before you ship the product(s) to Dell, back up
the data on the hard-disk drive(s) and any other storage
device(s) in the product(s). Remove any removable
media, such as diskettes, CDs, or PC Cards. Dell does
not accept liability for lost data or software.
Dell owns all parts removed from repaired products. Dell
uses new and reconditioned parts made by various manu-
facturers in performing warranty repairs and building
replacement products. If Dell repairs or replaces a prod-
uct, its warranty term is not extended, except as may be
required by law.
Coverage During Years Two and Three
During the second and third years of this limited war-
ranty, Dell will provide, on an exchange basis,
replacement parts for the Dell hardware product(s) cov-
ered under this limited warranty when a part requires
replacement. You must report each instance of hardware
failure to Dell’s Customer Technical Support in advance
to obtain Dell’s concurrence that a part should be
replaced and to have Dell ship the replacement part. Dell
will ship parts using next-business-day delivery, shipping
prepaid if you use an address in Canada. Shipments to
other locations will be made freight collect. Dell will
include a prepaid shipping container with each replace-
ment part for your use in returning the replaced part to
Dell. Replacement parts are new or reconditioned. Dell
may provide replacement parts made by various manu-
facturers when supplying parts to you. The warranty term
for a replacement part is the remainder of the limited
warranty term.
You will pay Dell for replacement parts if the replaced
part is not returned to Dell within 30 days after the date
the replacement part was shipped by Dell and for parts
used to repair systems not covered by this limited war-
ranty. In these events, replacement parts will be priced at
Dell’s then-current standard prices. Payment for these
parts is due within 30 days from the date of invoice.
NOTE: You accept full responsibility for your software
and data. Dell is not required to advise or remind you of
appropriate backup and other procedures.
General
DELL MAKES NO EXPRESS WARRANTIES
BEYOND THOSE STATED IN THIS WARRANTY
STATEMENT. DELL DISCLAIMS ALL OTHER WAR-
RANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. SOME JURISDICTIONS
DO NOT ALLOW LIMITATIONS ON IMPLIED WAR-
RANTIES, SO THIS LIMITATION MAY NOT APPLY
TO YOU.
DELL’S RESPONSIBILITY FOR MALFUNCTIONS
AND DEFECTS IN HARDWARE IS LIMITED TO
REPAIR AND REPLACEMENT AS SET FORTH IN
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