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Dell OptiPlex 960, Руководство по установке и краткому справочнику

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48

Troubleshooting Tips

Lockups and Software Problems

 

NOTE: 

The procedures in this document were written for the Windows default 

view, so they may not apply if you set your Dell computer to the Windows Classic 
view.

The computer does not start up

Ensure that the power cable is firmly connected to the computer and to the 
electrical outlet

A program stops responding

E

ND

 

THE

 

PROGRAM

—

1

Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, 
and click the 

Applications

 tab.

2

Click to select the program that is no longer responding, and click 

End 

Task

.

A program crashes repeatedly

 

NOTE: 

Most software includes installation instructions in its documentation or on a 

floppy disk, CD, or DVD.

C

HECK

 

THE

 

SOFTWARE

 

DOCUMENTATION

—

If necessary, uninstall and then 

reinstall the program.

A program is designed for an earlier Microsoft

®

 

Windows

®

 operating system

R

UN

 

THE

  P

ROGRAM

  C

OMPATIBILITY

  W

IZARD

—

1

Click 

Start

 

 

→

 

Control Panel

→ 

Programs

→ 

Use an older program 

with this version of Windows.

2

In the welcome screen, click 

Next

.

3

Follow the instructions on the screen.

A solid blue screen appears

T

URN

 

THE

 

COMPUTER

 

OFF

—

If you are unable to get a response by pressing a 

key on your keyboard or moving your mouse, press and hold the power button 
for at least 6 seconds (until the computer turns off), and then restart your 
computer. 

Содержание OptiPlex 960

Страница 1: ...rence Guide This guide provides a features overview specifications and quick setup software and troubleshooting information for your computer For more information about your operating system devices and technologies see the Dell Technology Guide at support dell com Models DCSM DCNE DCCY ...

Страница 2: ..._____ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo OptiPlex and DellConnect are trademarks of Dell Inc Bluetooth is a registered trademark owned by Bluetooth SIG Inc and is use...

Страница 3: ...p Front View 10 Desktop Back View 11 Desktop Back Panel Connectors 12 Small Form Factor Front View 13 Small Form Factor Back View 14 Small Form Factor Back Panel Connectors 15 2 Setting Up Your Computer 17 Quick Setup 17 Installing Your Computer in an Enclosure 22 Connecting to the Internet 24 Setting Up Your Internet Connection 24 ...

Страница 4: ...oubleshooter 39 Tips 39 Power Problems 39 Memory Problems 47 Lockups and Software Problems 48 Dell Technical Update Service 49 Dell Diagnostics 49 5 Reinstalling Software 51 Drivers 51 Identifying Drivers 51 Reinstalling Drivers and Utilities 51 Restoring Your Operating System 53 Using Microsoft Windows System Restore 54 Using Dell Factory Image Restore 54 Using the Operating System Media 55 ...

Страница 5: ... iAMT drivers on installation 60 Technical Support and Customer Service 61 DellConnect 61 Online Services 61 AutoTech Service 62 Automated Order Status Service 62 Problems With Your Order 62 Product Information 63 Returning Items for Warranty Repair or Credit 63 Before You Call 64 Contacting Dell 66 Index 67 ...

Страница 6: ...6 Contents ...

Страница 7: ...omputer 7 About Your Computer Mini Tower Front View 1 hard drive activity light 2 link integrity light 3 WiFi optional light 4 diagnostic lights 5 power button power light 6 optical drive 5 8 9 12 11 7 6 10 1 2 3 4 ...

Страница 8: ... panel 9 flex bay for optional floppy drive or memory card reader 10 USB 2 0 connectors 4 11 headphone connector 12 microphone connector 1 power supply check button 2 power supply check light 3 cover release latch and padlock ring security screw also an option 4 security cable slot 4 3 7 6 1 2 5 ...

Страница 9: ... printer connector 3 serial connector 4 network activity light 5 network adapter connector 6 link integrity light 7 space for optional wireless connector 8 line out connector 9 line in microphone connector 10 USB 2 0 connectors 6 11 VGA video connector 12 eSATA connector 13 DisplayPort connector 14 PS2 keyboard connector 1 2 11 10 3 4 8 9 14 12 13 5 6 7 ...

Страница 10: ...eject button 4 Dell badge 5 USB 2 0 connectors 2 6 microphone connector 7 headphone connector 8 flex bay for optional floppy drive memory card reader or second 3 5 inch hard disk drive 9 hard drive activity light 10 link integrity light 11 WiFi optional light 12 diagnostic lights 1 2 5 8 7 6 3 4 9 10 11 12 ...

Страница 11: ...ck View 1 expansion card slots 4 2 power supply check button 3 power supply check light 4 cover release latch and padlock ring security screw also an option 5 security cable slot 6 power connector 7 back panel connectors 6 2 3 4 5 7 1 ...

Страница 12: ...tor 4 network activity light 5 network adapter connector 6 link integrity light 7 space for optional wireless connector 8 line out connector 9 line in microphone connector 10 USB 2 0 connectors 6 11 VGA video connector 12 eSATA connector 13 DisplayPort connector 14 PS2 keyboard connector 1 2 11 10 3 4 8 9 14 12 13 5 6 7 ...

Страница 13: ...ne 3 optical drive eject button 4 slim line flex bay for optional floppy drive or memory card reader 5 Dell badge 6 headphone connector 7 microphone connector 8 USB 2 0 connectors 2 9 hard drive activity light 10 link integrity light 11 WiFi optional light 12 diagnostic lights 1 2 4 8 7 6 5 3 12 11 10 9 ...

Страница 14: ...or Back View 1 expansion card slots 2 2 power supply check button 3 power supply check light 4 cover release latch and padlock ring security screw also an option 5 security cable slot 6 power connector 7 back panel connectors 3 1 6 7 2 5 4 ...

Страница 15: ...onnector 4 network activity light 5 network adapter connector 6 link integrity light 7 space for optional wireless connector 8 line out connector 9 line in microphone connector 10 USB 2 0 connectors 6 11 VGA video connector 12 eSATA connector 13 DisplayPort connector 14 PS2 keyboard connector 1 2 11 10 3 8 9 14 12 13 4 5 6 7 ...

Страница 16: ...16 About Your Computer ...

Страница 17: ...or video may require an optional adapter to connect to older monitors which only support VGA and or DVI available at www dell com Refer to the Dell Technology Guide for more information about DisplayPort NOTE When connecting a DisplayPort monitor or adapter the multi monitor capability of the system will not be available during boot or when running DOS Output will be limited to the DisplayPort mon...

Страница 18: ...16 PCI Express slot being disabled This is not a valid configuration Remove the PCI Express card Alternatively you may use the VGA port to connect a display device if the PCI Express card is not a graphics card 3 Connect the monitor using a VGA cable 4 Connect a USB device such as a keyboard or mouse ...

Страница 19: ...Setting Up Your Computer 19 5 Connect the network cable 6 Connect the modem if your computer has this option ...

Страница 20: ...20 Setting Up Your Computer 7 Connect the power cable s 8 Press the power buttons on the monitor and the computer ...

Страница 21: ...urchased connects to the wireless connector 1 Internet service 2 cable or DSL modem 3 wireless router not necessary if your computer has the optional WiFi capability 4 desktop computer with network adapter 5 desktop computer with USB wireless adapter 6 USB wireless adapter 1 2 3 6 5 4 ...

Страница 22: ...ambient operating temperature The room s ambient temperature needs to be a consideration when installing your system in an enclosure For example if the ambient room temperature is at 25 C 77 F depending on your system s specifications you may only have 10 C 18 F before you reach your system s maximum operating temperature For details about your computer s specifications see Specifications on page ...

Страница 23: ...into the system This is especially important at the exhaust of the system Ensuring that there is ventilation at the highest point of the enclosure such as a gap between the door and top of the enclosure to allow hot air to escape NOTICE Do not install your computer in an enclosure that does not allow airflow Restricting the airflow impacts your computer s performance possibly causing it to overhea...

Страница 24: ...f you are using a DSL or cable satellite modem connection contact your ISP or cellular phone service for setup instructions Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP 1 Save and close any open files and exit any open programs 2 Double click the ISP icon on the Microsoft Windows desktop 3 Follow the instructions on the screen to...

Страница 25: ...use a DSL satellite modem cable TV modem or Bluetooth wireless technology connection Chose Dial up if you will use a dial up modem or ISDN NOTE If you do not know which type of connection to select click Help me choose or contact your ISP 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup Transferring Information to a New Computer Micro...

Страница 26: ...ires the Operating System media This media is optional and may not be included with certain computers To prepare a new computer for the file transfer 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files and Settings Transfer Wizard 2 When the Files and Settings Transfer Wizard welcome screen appears click Next 3 On the Which computer is this screen ...

Страница 27: ...e Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media you must create a wizard disk that will allow you to create a backup image file to removable media To create a wizard disk use your new computer with Windows XP and perform the following steps 1 Open the Files and Settings Transfer Wizard click Start All Programs Accessories System Tools Files...

Страница 28: ...ears 7 Click Finish To transfer data to the new computer 1 On the Now go to your old computer screen on the new computer click Next 2 On the Where are the files and settings screen select the method you chose for transferring your settings and files and click Next Follow the instructions on the screen The wizard reads the collected files and settings and applies them to your new computer When all ...

Страница 29: ... FSB up to 1333 MHz Intel Core 2 Duo Desktop Processor Intel Pentium Dual Core Desktop Processor Intel Celeron Processor Family 440 System Information Chipset Intel Q45 Express chipset RAID Support RAID 1 Mirroring RAID 0 Striping and Intel Rapid Recovery Technology IRRT DMA channels seven Interrupt levels 24 BIOS chip NVRAM 8 MB NIC Intel 82567 integrated network interface capable of 10 100 1000 ...

Страница 30: ...ontroller up to 1759 MB video memory shared Discrete ATI Mobility Radeon HD3450 256M ATI Mobility Radeon HD3470 256M NOTE Support for discrete full height video cards is available on Mini Tower and Desktop via PCIe x16 graphics card slot Support for half height video cards is available on Desktop and Small Form Factor via PCIe x16 graphics card slot Audio Type Analog Devices ADI 1984A Integrated H...

Страница 31: ...slots PCI Mini Tower two connectors Desktop two low profile connectors with support for two full height 6 9 in PCI cards or one 6 9 in PCI and one 6 9 in PCIe x16 card if a PCI riser board is used Small Form Factor one connector connector size 124 pins connector data width maximum 32 bits PCI Express NOTE When using the built in DisplayPort connector the x16 PCI Express slot is disabled connector ...

Страница 32: ...one external 3 5 inch bay one internal 3 5 inch bay NOTE The desktop platform can accommodate two 3 5 inch HDDs provided no floppy drive is used NOTE The desktop platform will use the external 3 5 inch bay as an internal 3 5 inch HDD for RAID configurations Small Form Factor one external 5 25 inch slimline bay one external 3 5 inch slimline bay one internal 3 5 inch bay NOTE The number of hard dis...

Страница 33: ...or available in all platforms eSATA one eSATA connector available in all platforms Serial one 9 pin connector 16550 C compatible available in all platforms PS 2 one mouse connector and one keyboard connector available in all platforms Parallel one 25 pin connector bidirectional available in all platforms System board connectors SATA Mini Tower four 7 pin connectors Desktop three 7 pin connectors S...

Страница 34: ...n connector Front panel control one 10 pin connector Front panel audio HDA header one 10 pin connector Memory four 240 pin connectors Power 12 V one 4 pin connector Power one 24 pin connector LAN on motherboard LOM through RJ 45 connector on back panel Controls and Lights Front of computer Power button push button Power light blue light Blinking blue in sleep state solid blue for power on state am...

Страница 35: ...test LED lights If the LED does not light up the power supply may be defective AC power must be connected during this test Link integrity light on integrated network adapter link integrity light color is based on the link speed 10 Green 100 Orange 1000 Amber Yellow off no light The computer is not detecting a physical connection to the network Network activity light on integrated network adapter y...

Страница 36: ... Small Form Factor 3 5 A 1 8 A Coin cell battery CR2032 lithium coin cell Physical Mini Tower Height 40 8 cm 16 06 in Width 18 7 cm 7 36 in Depth 43 1 cm 16 96 in Weight at least 11 5 kg 25 3 lbs Desktop Height 39 7 cm 15 61 in Width 10 9 cm 4 30 in Depth 34 8 cm 13 70 in Weight at least 7 5 kg 16 5 lbs Small Form Factor Height 29 0 cm 11 40 in Width 8 5 cm 3 35 in Depth 32 4 cm 12 74 in Weight at...

Страница 37: ...0002 G2 Hz Storage 5 to 500 Hz at 0 001 to 0 01 G2 Hz Maximum shock Operating 40 G 5 with pulse duration of 2 msec 10 equivalent to 20 in sec 51 cm sec Storage 105 G 5 with pulse duration of 2 msec 10 equivalent to 50 in sec 127 cm sec Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71 04 1985 ...

Страница 38: ...38 Specifications ...

Страница 39: ... ensure that the device is properly connected If you added or removed a part before the problem started review the installation procedures and ensure that the part is correctly installed If an error message appears on the screen write down the exact message This message may help support personnel to diagnose and fix the problem s If an error message occurs in a program see the program documentatio...

Страница 40: ...nd other power protection devices to verify that the computer turns on properly Ensure that any power strips being used are plugged into an electrical outlet and are turned on Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the main power cable and front panel cable are securely connected to the system board Off A possible motherboard failu...

Страница 41: ...illuminates there could be a problem with a peripheral Contact Dell see Contacting Dell on page 66 3 If the LED still does not illuminate remove the PSU connections from the motherboard then press and hold the power supply button If it illuminates there could be a problem with the motherboard Contact Dell see Contacting Dell on page 66 4 If the LED still does not illuminate the problem is probably...

Страница 42: ...e Contacting Dell on page 66 Steady Amber A possible CPU or motherboard failure has occurred Replace the CPU with a known good CPU If the computer still fails to boot inspect the CPU socket for damage If the problem persists contact Dell see Contacting Dell on page 66 Steady Amber BIOS may be corrupt or missing The computer hardware is operating normally but the BIOS may be corrupt or missing Cont...

Страница 43: ...connect all internal and external peripherals and restart the computer If the computer boots add the peripheral cards back one by one until you find the bad one Contacting Dell on page 66 If the problem persists the motherboard is probably bad Contact Dell see Contacting Dell on page 66 Steady Amber A possible coin cell battery failure has occurred Remove the coin cell battery for one minute reins...

Страница 44: ...ntified a faulty module or reinstalled all modules without error If available install working memory of the same type into your computer see your service manual If the problem persists contact Dell see Contacting Dell on page 66 Steady Blue A possible graphics card failure has occurred Reseat any installed graphics cards see the Cards section for your computer If available install a working graphi...

Страница 45: ...out error If available install working memory of the same type into your computer see your service manual If the problem persists contact Dell see Contacting Dell on page 66 Steady Blue Memory modules are detected but a memory configuration or compatibility error has occurred Ensure that no special requirements for memory module connector placement exist Ensure that the memory you are using is sup...

Страница 46: ...ontact Dell see Contacting Dell on page 66 Steady Blue Another failure has occurred Ensure that all hard drive and optical drive cables are properly connected to the system board see the System Board Components section for your computer If there is an error message on the screen identifying a problem with a device such as the floppy drive or hard drive check the device to make sure it is functioni...

Страница 47: ...um memory requirements If necessary install additional memory Reseat the memory modules to ensure that your computer is successfully communicating with the memory Run the Dell Diagnostics see Dell Diagnostics on page 49 IF YOU EXPERIENCE OTHER MEMORY PROBLEMS Reseat the memory modules to ensure that your computer is successfully communicating with the memory Ensure that you are following the memor...

Страница 48: ...ask A program crashes repeatedly NOTE Most software includes installation instructions in its documentation or on a floppy disk CD or DVD CHECK THE SOFTWARE DOCUMENTATION If necessary uninstall and then reinstall the program A program is designed for an earlier Microsoft Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD 1 Click Start Control Panel Programs Use an older program with thi...

Страница 49: ... Technical Update service go to support dell com technicalupdate Dell Diagnostics CAUTION Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that the computer is connected to a working electrical outlet 2 Turn on or restart your computer 3 When the DELL logo appears press ...

Страница 50: ...nd try again NOTE The next steps change the boot sequence for one time only On the next start up the computer starts according to the devices specified in the system setup program 3 When the boot device list appears highlight CD DVD CD RW and press Enter 4 Select the Boot from CD ROM option from the menu that appears and press Enter 5 Type 1 to start the CD menu and press Enter to proceed 6 Select...

Страница 51: ...ministrator to continue 2 Scroll down the list to see if any device has an exclamation point a yellow circle with a on the device icon If an exclamation point is next to the device name you may need to reinstall the driver or install a new driver see Reinstalling Drivers and Utilities on page 51 Reinstalling Drivers and Utilities NOTICE The Dell Support website at support dell com and your Drivers...

Страница 52: ...g the Drivers and Utilities media try the following Windows Device Driver Rollback see Returning to a Previous Device Driver Version on page 52 Microsoft System Restore see Using Microsoft Windows System Restore on page 54 1 With the Windows desktop displayed insert your Drivers and Utilities media If this is your first time using the Drivers and Utilities media go to step 2 If not go to step 5 2 ...

Страница 53: ... you are an administrator on the computer click Continue otherwise contact your administrator to enter the Device Manager 3 Double click the type of device for which you are installing the driver for example Audio or Video 4 Double click the name of the device for which you are installing the driver 5 Click the Driver tab Update Driver Browse my computer for driver software 6 Click Browse and brow...

Страница 54: ...earch box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action 3 Click Next and follow the remaining prompts on the screen Undoing the Last System Restore NOTICE Before you undo the last system restore save and close all open files and exit a...

Страница 55: ...lick Dell Factory Image Restore NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore 8 On the Dell Factory Image Restore welcome screen click Next The Confirm Data Deletion screen appears NOTICE If you do not want to proceed with Factory Image Restore click Cancel 9 Click the checkbox to confirm that you want to continue reformatting the ...

Страница 56: ...d Utilities media and Dell Operating System media may not ship with your computer Reinstalling Windows NOTE The reinstallation process can take 1 to 2 hours to complete 1 Save and close any open files and exit any open programs 2 Insert the Operating System media 3 If the Install Windows message appears click Exit 4 Restart the computer and when the DELL logo appears press F12 immediately If you w...

Страница 57: ...en contacting support NOTE Your Service Tag Express Service Code is located on your computer Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer A diagnostic program for your computer Drivers for your computer NOTE Drivers and documentation updates can be found at support dell com Desktop System Software DSS Readme files NOTE Readme f...

Страница 58: ...ts How to configure system settings How to troubleshoot and solve problems Dell Technology Guide The Dell Technology Guide is available at support dell com About your operating system Using and maintaining devices Understanding technologies such as RAID Internet Bluetooth wireless technology e mail networking and more Dell Systems Management Administrator s Guide The Dell Systems Management Admini...

Страница 59: ...e at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 61 for a more extensive list of Dell Support online 5 If the preceding steps have not resolved the problem see Contacting Dell on page 66 NOTE Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedur...

Страница 60: ...er is connected to a working electrical outlet and network connection 2 Turn on or restart your computer 3 When the Dell logo appears press ctrl h Loading iAMT drivers on installation To enable Intel AMT iAMT system management download the following Intel drivers AMT HECI AMT SOL LMS To download these drivers 1 Navigate to support dell com 2 Select Drivers and Downloads 3 Select your product model...

Страница 61: ... access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support dell com and click DellConnect Online Services You can learn about Dell products and services at the following websites www dell com www dell com ap Asian Pacific countries only www del...

Страница 62: ...uters When you call AutoTech use your touch tone telephone to select the subjects that correspond to your questions For the telephone number to call for your region see Contacting Dell on page 66 Automated Order Status Service To check on the status of any Dell products that you have ordered you can go to support dell com or you can call the automated order status service A recording prompts you f...

Страница 63: ... the invoice and a letter describing the reason for the return 2 Include a copy of the Diagnostics Checklist see Diagnostics Checklist on page 65 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Contacting Dell on page 66 3 Include any accessories that belong with the item s being returned power cables software floppy disks guides and so on if the ...

Страница 64: ...list see Diagnostics Checklist on page 65 If possible turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available CAUTION Before...

Страница 65: ...ion Devices Expansion cards Are you connected to a network Yes No Network version and network adapter Programs and versions See your operating system documentation to determine the contents of the system s start up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of ...

Страница 66: ...port and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com and verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 2 Click Contact Us on the left side of the page and select the appropriate ser...

Страница 67: ...Utilities media 50 starting from your hard drive 49 Dell Systems Management Administrator s Guide 58 Dell Technology Guide 58 DellConnect 61 Desktop System Software 57 diagnostics Dell 49 documentation 57 Dell Systems Management Administrator s Guide 58 Dell Technology Guide 58 Service Manual 58 drivers 51 Drivers and Utilities media 57 identifying 51 reinstalling 51 returning to a previous versio...

Страница 68: ... M media Drivers and Utilities 57 operating system 57 memory troubleshooting 47 N networks 21 connecting 21 O operating system Dell Factory Image Restore 54 media 55 reinstalling 57 System Restore 53 Operating System media 57 operating system product key 58 P phone numbers 66 power power light conditions 39 troubleshooting 39 problems restore to previous state 54 R regulatory information 58 reinst...

Страница 69: ...rocessor 29 system information 29 video 30 support 59 contacting Dell 66 DellConnect 61 support continued online services 61 regional 61 technical support and customer service 61 support information 58 System Restore 53 54 T Terms and Conditions 58 transferring information to a new computer 25 troubleshooting 39 58 blue screen 48 computer not responding 48 Dell Diagnostics 49 memory 47 power 39 po...

Страница 70: ...Factory Image Restore 54 Device Driver Rollback 52 Program Compatibility wizard 48 reinstalling 57 returning to a previous device driver version 52 System Restore 53 54 Windows XP Files and Settings Transfer Wizard 25 reinstalling 57 System Restore 53 54 wizards Files and Settings Transfer Wizard 25 Program Compatibility wizard 48 ...

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