Technical Support
This chapter contains the following sections:
•
The Dell Support Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
Topics:
•
The Dell Support Website
•
Contacting the Technical Assistance Center
•
Requesting a Hardware Replacement
The Dell Support Website
The Dell Support provides a range of documents and tools to assist you with effectively using Dell Networking equipment and mitigating
the impact of network outages.
Through Dell Support you can obtain technical information regarding Dell Networking products, access to software upgrades and patches,
and open and manage your Technical Assistance Center (TAC) cases. Dell Networking Support provides integrated, secure access to these
services.
Accessing Support Services
The URL for Dell Support is
http://www.dell.com/support
. You must have a user id and password to access Dell Support services. If you do
not have a user id and password, you can request these at the website.
To request a user id, password, and Support services, follow these steps.
1
On the Dell Networking Support page, click the
Account Request
link.
2
Fill out the User Account Request form and click
Send
. You will receive your userid and password by email.
3
To access iSupport services, click the
LOGIN
link and enter your userid and password.
Contacting the Technical Assistance Center
How to Contact Dell
Networking TAC
Log in to iSupport at
http://www.dell.com/support
and select the Service Request tab.
Information to
Submit When
Opening a Support
Case
•
Your name, company name, phone number, and email address
•
Preferred method of contact
•
Model number or service tag number
•
Software version number
•
Symptom description
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Technical Support
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