Troubleshooting
│
15
Problems
Possible solutions
Unable to pair the mouse
with your computer
1. Check the battery level.
• If the mouse uses a rechargeable battery, ensure
that the battery is fully charged.
• If the battery is exhausted, replace it with a new
one.
2. Turn off the mouse, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
battery is fully depleted, the battery-status light will
not turn on.
3. Restart your computer.
4. Ensure that the USB dongle is directly connected
to your computer. Avoid using the port replicators,
USB hubs, and so on.
5. Change the USB port or insert the USB dongle into
another USB port on your computer.
6. Ensure that the distance between your computer and
mouse is within 10 meters.
Unable to pair the mouse
to your computer using
Bluetooth
1. Check the battery level.
• If the mouse uses a rechargeable battery, ensure
that the battery is fully charged.
• If the battery is exhausted, replace it with a new
one.
2. Turn off the mouse, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
battery is fully depleted, the battery-status light will
not turn on.
3. On your computer, turn the Bluetooth off, and then
turn it on.
4. Restart your computer.
