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Troubleshooting
Troubleshooting
Problems
Possible solutions
Mouse is not functioning
1. Check if the battery is inserted in the correct
orientation. The battery “+” and “-” ends should be
placed as indicated on the battery compartment.
2. Check the battery level.
• If the mouse uses a rechargeable battery, ensure
that the battery is fully charged.
• If the battery is exhausted, replace it with a new
one.
3. Turn off the mouse, and then turn it on. Check if
the battery-status light is flashing amber 10 times,
indicating that the battery power is low. If the
battery is fully depleted, the battery-status light will
not turn on.
4. Restart your computer.
5. If you are pairing the mouse with the USB dongle,
ensure that the USB dongle is directly connected to
your computer.
• Avoid using the port replicators, USB hubs, and
so on.
• Change the USB port.
6. If you are pairing the mouse using Bluetooth for the
first time, refer to the “Pairing your mouse using
Bluetooth” section for more information.
• On your computer, turn the Bluetooth off, and
then turn it on.
• Check for interference that may affect Bluetooth
connectivity such as, nearby Wifi and USB 3.0
devices.
