Dell MR2416 Скачать руководство пользователя | Manualshive

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Troubleshooting |

59

Troubleshooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor
is functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

1

Turn off both your computer and the monitor.

2

Unplug the video cable from the back of the computer. To ensure proper Self-Test
operation, remove all digital cables from the back of computer.

3

Turn on the monitor.

The floating dialog box should appear on-screen (against a black background), if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the
power LED remains green. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.

or

or

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Содержание MR2416

Страница 1: ...Dell MR2416 Medical Display User s Guide Model MR2416 Regulatory model MR2416b ...

Страница 2: ...cates important information that helps you make better use of your computer ____________________ Copyright 2015 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their...

Страница 3: ...sal Serial Bus USB Interface 28 LCD Monitor Quality and Pixel Policy 29 Cleaning Your Monitor 30 3 Setting Up the Monitor 31 Connecting Your Monitor 31 Attaching the Cable Cover 33 Attaching the Stand 34 Organizing Your Cables 36 Connecting the Computer 36 Securing Your Monitor 37 Removing the Monitor Stand 37 Removing the Cable Cover 38 Wall Mounting Optional 38 4 Operating the Monitor 39 Power O...

Страница 4: ...nitor 56 Adjusting the Rotation Display Settings of Your System 58 5 Troubleshooting 59 Self Test 59 Built in Diagnostics 60 Common Problems 61 Product Specific Problems 63 Universal Serial Bus USB Specific Problems 64 6 Appendix 65 Contact Dell 65 Setting Up Your Monitor 65 ...

Страница 5: ...e for future reference For information on safety instructions see the Safety Environmental and Regulatory Information Symbols on the Device Symbol Location Explanation Rear Indicates manufacture s serial number Rear Indicates the date of manufacture Rear This device complies with local regulations for disposal of electronic products Rear Follow operating instructions for use Rear This device compl...

Страница 6: ... and yy can be found in the Environmental Characteristics section x yy Humidity limitation should be indicated adjacent to the upper and lower horizontal lines NOTE Values for xx and yy can be found in the Environmental Characteristics section xxxhPa yyyyhPa Atmospheric pressure limitation should be indicated adjacent to the upper and lower horizontal lines NOTE Values for xx and yy can be found i...

Страница 7: ... monitor read the safety and operating instructions before operating the monitor Unplug the AC mains cord to disconnect the mains power Use only the power cord supplied with this monitor Adhere to all warnings on the device and in the operating instructions manual Electrical Shock or Fire Hazard Connect the AC power cord to a properly grounded power source with the line frequency and voltage speci...

Страница 8: ...receptacle marked Hospital Only or Hospital Grade Connection of External Equipment External equipment intended for connection to signal input output or other connectors shall comply with relevant UL EN IEC standard e g UL EN IEC 60950 for IT equipment and UL EN 60601 1 IEC 60601 series for medical electrical equipment In addition all such combinations systems shall comply with the standard IEC 606...

Страница 9: ...nce will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate receiving antenna Increase the separation between the equipment and receiver Connect the ...

Страница 10: ... buildings used for domestic purposes Harmonic emissions IEC 61000 3 2 Class D Voltage fluctuations flicker emissions IEC 61000 3 3 Complies Electromagnetic immunity Immunity test IEC 60601 Test levels Compliance level Electromagneticenvironment Guidance Electrostatic discharge ESD IEC 61000 4 2 6 kV contact 8 kV air 6 kV contact 8 kV air Floors should be wood concrete or ceramic tile If floors ar...

Страница 11: ...t least characteristic of a typical location in a typical commercial or hospital environment Conducted RF IEC 61000 4 6 Radiated RF IEC 61000 4 3 3 Vrms 150 kHz to 80 MHz 3 V m 80 MHz to 2 5 GHz 3 Vrms 3 V m Portable and mobile RF communications equipment should be used no closer to any part of the OEV262H including cables than the recommended separation distance calculated from the equation appli...

Страница 12: ...transmitter manufacturer NOTE At 80 MHz and 800 MHz the separation distance for the higher frequency range applies NOTE These guidelines may not apply in all situations Electromagnetic propagation is affected by absorption and reflection from structures objects and people NOTE At 80 MHz and 800 MHz the higher frequency range applies NOTE These guidelines may not apply in all situations Electromagn...

Страница 13: ...ll the components and Contact Dell if something is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries NOTE To set up with any other stand please refer to the respective stand setup guide for setup instructions Monitor Stand Riser Stand Base Cable Cover ...

Страница 14: ...able VGA Cable HDMI Cable USB 2 0 Upstream Cable Enables the USB Ports on the Monitor Drivers and Documentation Media Quick Setup Guide Safety Enviromental and Regulatory Information Factory Calibration Report 14 About Your Monitor ...

Страница 15: ...n File INF Image Color Matching File ICM and product documentation Dell Display Manager Software included comes in the CD shipped with the monitor Security lock slot and cable clip Capability to switch from wide aspect to standard aspect ratio while maintaining the image quality BFR PVC CFR free Halogen free excluding the external cables and power adapter Meets NFPA 99 leakage current requirements...

Страница 16: ...our Monitor Identifying Parts and Controls Front View Side panel controls and Side View Label Description 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator ...

Страница 17: ...lock slot strip Remove the plastic strip covering the slot before using the purchased lock 5 Cable cover Offers the protection to the installed cables on the rear of the monitor 6 Kensington lock slot Supports the use of Kensington lock to prevent theft Kensington lock not included 7 Barcode serial number label Refer to this label if you need to contact Dell for technical support 8 Cable clip Use ...

Страница 18: ...puter with VGA cable 5 USB upstream port Connect the USB cable that came with your monitor to the monitor and the computer Once this cable is connected you can use the USB connectors on the monitor 6 USB downstream port Connect your USB device You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on the monitor 7 Stand release button Rele...

Страница 19: ...mm 12 75 inches 167961 60 mm2 260 35 inch2 Pixel pitch 0 270 mm x 0 270 mm Viewing angle 178 vertical typical 178 horizontal typical Luminance output 300 cd m typical Contrast ratio 1000 to 1 typical Faceplate coating Monitor cover glass AR coated 4H hardness Backlight LED edgelight system Response time 15 ms typical Color depth 16 7 million colors Color gamut 99 typical and sRGB coverage 110 MR24...

Страница 20: ...Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 60 0 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA 1024 x 768 48 4 60 0 65 0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 1200 75 0 60 0 ...

Страница 21: ...tage current Output 19 V 3 15 A Inrush current 115 V 50 A Max at 25 C cold start 230 V 100 A Max at 25 C cold start About Your Monitor 21 Electrical Specifications Support HDMI 1 4 specification Excludes HDMI Ethernet Channel HEC Audio Return Channel ARC standard for 3D format and resolutions standard for 4K x 2K resolution Support DP1 2 CORE specification Excludes High Bit Rate 2 HBR2 Fast AUX tr...

Страница 22: ...7 0 mm 22 32 inches 56 5 mm 2 22 inches Stand dimensions 433 4 mm 17 06 inches 387 2 mm 15 24 inches 292 4 mm 11 51 inches 200 3 mm 7 89 inches Weight 11 86 kg 26 09 lb 8 74 kg 19 23 lb 5 2 kg 11 44 lb 2 62 kg 5 77 lb 22 About Your Monitor Physical Characteristics Height extended Height compressed Width Depth Height Width Depth Height extended Height compressed Width Depth Weight with packaging We...

Страница 23: ...ndensing Altitude 3 000 m 9 842 ft maximum 12 192 m 40 000 ft maximum Thermal dissipation 160 37 BTU hour maximum 98 95 BTU hour typical About Your Monitor 23 Environmental Characteristics Regulatory Compliance Certification MR2416 FDA Class I ANSI AAMI ES 60601 1 CAN CSAC22 2 No 60601 1 FCC Part 15 Class B ICES 003 Level B IEC EN 60601 1 IEC EN 60601 1 2 Operating Non operating Operating Non oper...

Страница 24: ...tal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active Green 47 W maximum 29 W typical Active off mode Inactive Inactive Blanked Amber Less than 0 5 W Switch off Amber Less than 0 5 W Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and USB active The O...

Страница 25: ...nts VGA Connector Pin Number 15 pin Side of the Connected Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 Computer 5 V 3 3 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 26: ... Connected Signal Cable ML0 p GND ML0 n ML1 p GND ML1 n ML2 p GND ML2 n ML3 p GND ML3 n GND GND AUX p GND AUX n GND Re PWR 3 3 V DP_PWR 26 About Your Monitor DisplayPort Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 ...

Страница 27: ...S DATA 1 TMDS DATA 1 SHIELD TMDS DATA 1 TMDS DATA 0 TMDS DATA 0 SHIELD TMDS DATA 0 TMDS CLOCK TMDS CLOCK SHIELD TMDS CLOCK CEC Reserved N C on device DDC CLOCK SCL DDC DATA SDA DDC CEC Ground 5V POWER HOT PLUG DETECT About Your Monitor 27 HDMI Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ...

Страница 28: ...e automatic you can select different settings if desired For more information about changing the monitor settings see Operating the Monitor Universal Serial Bus USB Interface This section gives you information about the USB ports that are available on the monitor Transfer Speed Data Rate Power Consumption High speed 480 Mbps 2 5 W Max each port Full speed 12 Mbps 2 5 W Max each port Low speed 1 5 ...

Страница 29: ...power save mode If you turn Off the monitor and then turn it On the attached peripherals may take a few seconds to resume normal functionality LCD Monitor Quality and Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability For more information ...

Страница 30: ...structions in the list below while unpacking cleaning or handling your monitor For cleaning and disinfecting the exterior surface including the cover glass of the monitor wipe the surface with a soft lint free lightly moistened cloth with up to 75 concentrated ethyl alcohol solution Do not use strong alkali strong solvents acid and abrasive cleaning tools such like steel wool steel blades and spon...

Страница 31: ...t connecting your monitor to the computer Please read carefully and follow the instructions given below to complete the monitor setup Connecting Your Monitor NOTE If your computer is turned on turn it Off and disconnect the power cable before you start the following procedures 1 Remove the monitor protective cover and place the monitor with its front facing downward on it 2 Use a Phillips crosshea...

Страница 32: ...tor a Power cable b DP cable c HDMI cable d VGA cable e USB upstream cable f USB downstream cables optional cable not included NOTE Do not connect all cables to the computer at the same time NOTE Route each cable neatly and properly as shown in the illustration NOTE Ensure that the cables are placed in a balanced arrangement ...

Страница 33: ... and follow the procedures in the following sections to continue setting up the monitor Attaching the Cable Cover NOTE The cable cover is detached when the monitor is shipped from the factory WARNING Before turning on the power to the monitor make sure the cable cover is well attached 1 Fit the three tabs on the upper part of the cable cover to the groove on the back of the monitor 2 Press the cab...

Страница 34: ...nd setup guide for the set up instructions WARNING Do not plug in or turn on the power to the monitor until you are instructed to do so To attach the monitor stand 1 Insert the two tabs on the upper part of the stand to the groove on the back of the monitor 2 Press the stand till it snaps into place 3 Hold the stand base with the triangle mark facing upward Then align the stand base protruded bloc...

Страница 35: ...ng Up the Monitor 35 4 Insert the stand base blocks fully into the stand slot 5 Lift the screw handle and turn the screw clockwise 6 After fully tighten the screw fold the screw handle flat within the recess ...

Страница 36: ...mputer NOTE See also Connecting Your Monitor 1 Plug the other end of the connected VGA or DP or HDMI cable to your computer 2 Plug the USB upstream cable to an appropriate USB 2 0 port on your computer 3 Connect the USB 2 0 peripherals to the downstream USB 2 0 ports on the monitor 4 Plug the power cables for your computer and monitor into a nearby outlet 5 Turn On the monitor and the computer CAU...

Страница 37: ...sington lock you purchased to learn how to use it Removing the Monitor Stand NOTE To prevent scratches on the LCD screen while removing the stand ensure that the monitor is placed on a soft clean surface NOTE This is applicable for a monitor with a stand When any other stand is bought please refer to the respective stand setup guide for the set up instructions To remove the stand 1 Place the monit...

Страница 38: ...h the VESA compatible wall mounting kit 1 Place the monitor panel on a soft cloth or cushion on a stable flat table 2 Remove the stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting kit to the monitor 5 Mount the monitor on the wall by following the instructions that comes with the wall mounting kit N...

Страница 39: ...rating the monitor Press the Power button to turn On the monitor Using the Side Panel Controls Use the control buttons on the side of the monitor to adjust the characteristics of the image being displayed As you use these buttons to adjust the controls an OSD shows the numeric values of the characteristics as they change ...

Страница 40: ...D Menu See Accessing the Menu System 4 Exit Use this button to go back to the main menu or exit the OSD main menu 5 Power with power light indicator Use the Power button to turn the monitor On and Off The green light indicates the monitor is On and fully functional An amber light indicates the power save mode Side Panel Button Use the buttons on the side of the monitor to adjust the image settings...

Страница 41: ...t the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to launch the OSD menu and display the main menu Main Menu for analog VGA input or 3 OK Use the OK button to confirm your selection 4 Back Use the Back button to go back to the previous menu ...

Страница 42: ...ou move from one icon to another the option name is highlighted See the following table for a complete list of all the options available for the monitor 3 Press the button once to activate the highlighted option 4 Press and button to select the desired parameter 5 Press to enter the slide bar and then use the and buttons according to the indicators on the menu to make your changes 6 Select the but...

Страница 43: ...utton to increase the brightness and press the button to decrease the brightness min 0 max 100 Contrast Adjust the Brightness first and then adjust the Contrast only if further adjustment is necessary Press the button to increase the contrast and press the button to decrease the contrast min 0 max 100 The Contrast function adjusts the degree of difference between darkness and lightness on the moni...

Страница 44: ...setup Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display settings NOTE In most cases Auto Adjust produces the best image for your configuration NOTE Auto Adjust option is only available when you are using the analog VGA connector ...

Страница 45: ...ns for available input sources VGA Select the VGA input when you are using the analog VGA connector Press to select the VGA input source DP Select the DP input when you are using the DisplayPort DP connector Press to select the DisplayPort input source HDMI Select the HDMI input when you are using the HDMI connector Press to select the HDMI input source Color Use Color to adjust the color setting ...

Страница 46: ...ut affecting color images Applies to RGB input format only Custom Color Allows you to manually adjust the color settings Press the and buttons to adjust the three colors R G B values and create your own preset color mode Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the DP or HDMI cable YPbPr Selec...

Страница 47: ...splay recovery from PC wake up Horizontal Position Use or to adjust the image left or right Minimum is 0 Maximum is 100 Vertical Position Use or to adjust the image up or down Minimum is 0 Maximum is 100 NOTE Horizontal Position and Vertical Position adjustments are only available for VGA input Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 t...

Страница 48: ...n and so on Language Language options set the OSD display to one of the three languages English Spanish and French Rotation Rotates the OSD by 90 degrees counter clockwise You can adjust the menu according to your Display Rotation Transparency Select this option to change the menu transparency by pressing the and buttons min 0 max 100 Timer OSD Hold Time sets the length of time the OSD will remain...

Страница 49: ...on for 6 seconds Lock function Either soft lock through the OSD menu or hard lock press and hold the button above the power button for 6 seconds Reset Menu Reset all OSD settings to the factory preset values Personalize Users can choose a feature from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio or Rotation and set it as a shortcut key Reset Personalization Restores short...

Страница 50: ...g and so on DDC CI DDC CI Display Data Channel Command Interface allows your monitor parameters brightness color balance and etc to be adjustable via the software on your computer You can disable this feature by selecting Disable Enable this feature for best user experience and optimum performance of your monitor ...

Страница 51: ...mputer See Monitor Specifications for the Horizontal and Vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1200 You will see the following message before the DDC CI function is disabled LCD Conditioning Helps reduce minor cases of image retention Depending on the degree of image retention the program may take some time to run You can enable this feature by selecting ...

Страница 52: ...access to the OSD If you press any button other than the power button the following message will appear depending on the selected input NOTE The message may be slightly different according to the connected input signal If either VGA HDMI or DP input is selected and the corresponding cable is not connected a floating dialog box as shown below appears or ...

Страница 53: ...bleshooting for more information Use only the supplied power adapter to connect to this monitor and AC mains Using adapter other than the one supplied may cause malfunction and damage to the monitor the following error massage will appear ...

Страница 54: ...d select 1920 x 1200 4 Click OK If you do not see 1920 x 1200 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to http www dell com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop...

Страница 55: ...pective stand setup guide for set up instructions Tilt Swivel With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle NOTE The stand is detached when the monitor is shipped from the factory Vertical Extension NOTE The stand extends vertically up to 130 mm The figure below illustrates how to extend the stand vertically ...

Страница 56: ...the Monitor Rotating the Monitor Before you rotate the monitor your monitor should be fully vertically extended Vertical Extension and fully tilted up to avoid hitting the bottom edge of the monitor Rotate clockwise ...

Страница 57: ...ter you require an updated graphics driver that is not included with this monitor To download the graphics driver go to www dell com support and see the Download section for Video Drivers for latest driver updates NOTE When in the Portrait View Mode you may experience performance degradation in graphic intensive applications 3D Gaming and etc ...

Страница 58: ...y Settings 1 Right click on the desktop and click Properties 2 Select the Settings tab and click Advanced 3 If you have an ATI graphics card select the Rotation tab and set the preferred rotation 4 If you have an nVidia graphics card click the nVidia tab in the left hand column select NVRotate and then select the preferred rotation 5 If you have an Intel graphics card select the Intel graphics tab...

Страница 59: ...st by performing the following steps 1 Turn off both your computer and the monitor 2 Unplug the video cable from the back of the computer To ensure proper Self Test operation remove all digital cables from the back of computer 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in...

Страница 60: ...periencing is an inherent problem with your monitor or with your computer and video card NOTE You can run the built in diagnostics only when the video cable is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Unplug the video cable s from the back of the computer or monitor The monitor ...

Страница 61: ...the Input Source menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Run the built in diagnostics Ensure that the correct input source is selected in the Input Source menu Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adjus...

Страница 62: ...ns in the video cable connector Run the built in diagnostics NOTE When using HDMI DisplayPort input the Pixel Clock and Phase adjustments are not available Synchronization Problems Screen is scrambled or appears torn Reset the monitor to factory settings Perform Auto Adjust via OSD Adjust the Phase and Pixel Clock controls via OSD Perform monitor self test feature check to determine if the scrambl...

Страница 63: ...ck whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics NOTE When choosing HDMI DP mode the Auto Adjust functi...

Страница 64: ...ces like external portable HDD require higher electric current connect the device directly to the computer system High Speed USB 2 0 interface is slow High Speed USB 2 0 peripherals working slowly or not working at all Check that your computer is USB 2 0 capable Some computers have both USB 2 0 and USB 1 1 ports Ensure that the correct USB port is used Reconnect the upstream cable to your computer...

Страница 65: ...the page 3 Click Contact Us on the left side of the page 4 Select the appropriate service or support link based on your need 5 Choose the method of contacting Dell that is convenient for you Setting Up Your Monitor Setting the display resolution For maximum display performance with Microsoft Windows operating systems set the display resolution to 1920 x 1200 pixels by performing the following step...

Страница 66: ...8 1 and Windows 10 1 For Windows 8 and Windows 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Personalization 3 Click Change Display Settings 4 Click Advanced Settings 5 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Refer to the graphic card provider website for updated drive...

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