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Option

Description

Touchscreen

This field controls whether the touchscreen is enabled or disabled. This
option is enabled by default.

Stealth Mode Control

This field is used to enable or disable the stealth mode. This option is
enabled by default.

Miscellaneous Devices

Allows you to enable or disable the following devices:
• Enable Microphone
• Enable Front Camera
• Enable Express card
• Enable Hard Drive Free Fall Protection
• Enable Back Camera
• Enable Dedicated GPS

NOTE: All devices are enabled by default.

You can also enable or disable Media Card.

Keyboard Backlight Always
on with AC Power

This option keeps the keyboard backlight powered on when connected
to AC power.

Table 4. Video

Option

Description

LCD Brightness

Allows you to set the display brightness depending up on the power
source (On Battery and On AC).

NOTE: The Video setting will only be visible when a video card is installed into the system.

Table 5. Security

Option

Description

Admin Password

Allows you to set, change, or delete the administrator (admin) password.

NOTE: You must set the admin password before you set the system
or hard drive password. Deleting the admin password automatically
deletes the system password and the hard drive password.

NOTE: Successful password changes take effect immediately.

Default Setting: Not set

System Password

Allows you to set, change or delete the system password.

NOTE: Successful password changes take effect immediately.

Default Setting: Not set

Internal HDD-1 Password

Allows you to set or change the system's internal hard-disk drive.

NOTE: Successful password changes take effect immediately.

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Содержание Latitude 14 Rugged Extreme

Страница 1: ...Dell Latitude 14 Rugged Extreme 7404 Owner s Manual Regulatory Model P45G Regulatory Type P45G001 ...

Страница 2: ...problem WARNING A WARNING indicates a potential for property damage personal injury or death Copyright 2014 Dell Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws Dell and the Dell logo are trademarks of Dell Inc in the United States and or other jurisdictions All other marks and names mentioned herein may be trademarks of their res...

Страница 3: ... Bottom Cover 14 Removing the Handle 15 Installing the Handle 15 Removing the Battery Connector 16 Installing the Battery Connector 16 Removing the Docking Board 16 Installing the Docking Board 18 Removing the Memory Module 18 Installing the Memory Module 18 Removing the ExpressCard Module 19 Installing the ExpressCard Module 20 Removing the Optical Drive 20 Installing the Optical Drive 21 Removin...

Страница 4: ...d 36 Installing the Smart Card 36 Removing the Palmrest 37 Installing the Palmrest 38 Removing the I O Board 39 Installing the I O Board 40 Removing the Keyboard 41 Installing the Keyboard 42 Removing the Keyboard Control Board 43 Installing the Keyboard Control Board 43 Removing the Speaker 44 Installing the Speaker 45 Removing the Power Connector 46 Installing the Power Connector 46 Removing the...

Страница 5: ...sword 65 Assigning a System Password and Setup Password 66 Deleting or Changing an Existing System and or Setup Password 66 5 Diagnostics 68 Enhanced Pre Boot System Assessment ePSA Diagnostics 68 Device Status Lights 69 Battery Status Lights 69 6 Contacting Dell 70 ...

Страница 6: ...grounding strap or by periodically touching an unpainted metal surface such as a connector on the back of the computer CAUTION Handle components and cards with care Do not touch the components or contacts on a card Hold a card by its edges or by its metal mounting bracket Hold a component such as a processor by its edges not by its pins CAUTION When you disconnect a cable pull on its connector or ...

Страница 7: ...al components 11 Remove any installed ExpressCards or Smart Cards from the appropriate slots Turning Off Your Computer CAUTION To avoid losing data save and close all open files and exit all open programs before you turn off your computer 1 Shut down the operating system In Windows 8 Using a touch enabled device a Open the Charms menu and click Settings b Select the and then select Shut down Using...

Страница 8: ...er Do not use batteries designed for other Dell computers 1 Connect any external devices such as a port replicator or media base and replace any cards such as an ExpressCard 2 Connect any telephone or network cables to your computer CAUTION To connect a network cable first plug the cable into the network device and then plug it into the computer 3 Replace the battery 4 Connect your computer and al...

Страница 9: ...2 System Overview 1 display latch 2 microphone 9 ...

Страница 10: ... 30 HDMI Connector 31 SIM card reader 32 audio connector 33 radio frequency pass through connectors 34 docking device connector WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not store your Dell computer in a low airflow environment such as a closed briefcase while it is running Restricting the airflow can damage the computer The computer turns on the fan wh...

Страница 11: ...t to unlock 2 Back press latch door Slide the latch to the right to lock and to the left to unlock 3 The door can now be opened by pressing down on the latch and pulling the door in a direction away from the computer Installing a QD Quick Disconnect connector 1 Perform the following steps to install a QD connector a Align the QD connector to the receptacle on the corner of the computer b Press and...

Страница 12: ...Your Computer 2 Perform the following steps a Pull the stylus out from it s slot on the computer b Release and remove the tether from the computer Figure 1 Installing the Stylus and Tether 1 Install the tether to the computer 2 Insert the stylus into its slot and push it inwards 12 ...

Страница 13: ... battery c Pull the blue tab on the battery outwards to remove the battery from the computer Figure 2 Installing the Battery 1 Slide the battery into the battery bay 2 Close the battery bay press latch door 3 Follow the procedures in After Working Inside Your Computer Removing the Hard Drive 1 Slide the hard drive release latch to the left to unlock 2 Pull the hard drive outwards using the pull lo...

Страница 14: ...isible Removing the Bottom Cover 1 Follow the procedures in Before Working Inside your computer 2 Remove the battery 3 Perform the following steps to remove the bottom cover a Remove the screws that secure the bottom cover b Lift the bottom cover and remove it from the computer Installing the Bottom Cover 1 Place the bottom cover on the base of the computer 2 Install the screws that secure the bot...

Страница 15: ...crews 1 b Remove the screws that secure the handle to the computer 1 c Lift and remove the handle from the computer 2 Installing the Handle 1 Place the handle and align it to its position on the computer 2 Install the screws that secure the handle to the computer 3 Install the front screws 4 Install a bottom cover b hard drive c battery 5 Follow the procedures in After Working Inside Your Computer...

Страница 16: ...2 c Lift and remove the battery connector board from the computer 3 Installing the Battery Connector 1 Place the battery connector board in its position on the computer 2 Install the screws that secure the battery connector to the computer 3 Connect the battery connector cable to its slot on the system board 4 Install a bottom cover b battery 5 Follow the procedures in After Working Inside Your Co...

Страница 17: ... the antenna cables b Release the docking board antenna cables from the routing channels 2 Figure 3 4 Perform the following steps a Remove the screws that secure the docking board to the system board and turn it around in the direction indicated 1 2 b Disconnect the docking board connector cable by lifting the cable release tab 3 4 c Lift and remove the docking board from the computer Figure 4 17 ...

Страница 18: ...res in After Working Inside Your Computer Removing the Memory Module 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b bottom cover 3 Pry the securing clips away from the memory module until it pops up Remove the memory module from its connector on the system board Installing the Memory Module 1 Insert the memory module into the memory socket 2 Align the keyed not...

Страница 19: ... a battery b bottom cover c hard drive 3 Perform the following steps to remove the ExpressCard shroud a Disconnect the ExpressCard board shroud cable from the system board 1 2 b Remove the screws that secure the ExpressCard shroud 3 c Lift and remove the ExpressCard shroud from the computer 4 Figure 5 19 ...

Страница 20: ...ssCard board connector cable to the system board 3 Install the screws that secure the ExpressCard board to the system board 4 Align the ExpressCard shroud above the ExpressCard board 5 Install the screws that secure the ExpressCard shroud to the ExpressCard board 6 Connect the ExpressCard board shroud cable to the system board 7 Install a hard drive b bottom cover c battery 8 Follow the procedures...

Страница 21: ...cal drive connector 1 b Pull the optical drive connector outwards in the direction indicated 2 c Remove the optical drive connector from the computer Figure 8 Installing the Optical Drive 1 Align the optical drive connector to it s position on the optical drive module 2 Install the screw that secures the optical drive connector to the optical drive module 3 Push the optical drive through the press...

Страница 22: ...at secures the GPU module to the heat sink 2 c Remove the screws that secure the GPU module to the system board 3 d Lift upwards using the available pull tabs and remove the GPU module from the computer 4 Figure 9 Installing the Graphics Processing Unit GPU 1 Align and connect the GPU module to its slot on the system board 2 Install the screws that secure the GPU board to the system board 3 Place ...

Страница 23: ... These screws are retained by the heatsink and should not be fully removed b Lift and remove the heatsink from the computer Figure 10 4 Clean the old thermal grease and apply a replacement thermal pad if available Installing the Heatsink 1 Align the heatsink to its position on the system board 2 Install the screws that secure the heatsink to the system board 3 Install a GPU module optional b botto...

Страница 24: ...d remove the system fan from the computer 3 Figure 11 Installing the System Fan 1 Align the system fan in its position in the chassis 2 Install the screws that secure the system fan to the computer 3 Connect the system fan connector cable to the system board connector 4 Install a bottom cover b battery 5 Follow the procedures in After Working Inside Your Computer Removing the Global Positioning Sy...

Страница 25: ...4 Installing the Global Positioning System GPS Module 1 Insert the GPS module into its slot and align it with the connector to the system board 2 Connect the GPS module antenna cable 3 Install a bottom cover b battery 4 Follow the procedures in After Working Inside Your computer Removing the USH Daughter Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b bott...

Страница 26: ...ter Board 1 Connect the USH daughter board connector cables at the bottom of the USH daughter board and flip the board over 2 Align the USH daughter board into its position on the computer and install the screws that secure it 3 Connect the USH daughter board connector cable at the top of the USH daughter board 4 Install a ExpressCard b bottom cover c hard drive d battery 5 Follow the procedures i...

Страница 27: ... Board 1 Align the LED board to its location on the chassis 2 Install the screws that secure the LED board to the computer 3 Connect the LED board connector cable to the system board 4 Install a ExpressCard b bottom cover c hard drive d battery 5 Follow the procedures in After Working Inside Your Computer Removing the Fingerprint reader 1 Follow the procedures in Before Working Inside Your Compute...

Страница 28: ...rd from the computer 5 Figure 14 Installing the Fingerprint Reader 1 Align the fingerprint reader board into its position on the computer and install the fingerprint reader board connector 2 Place the metal cover on top of the fingerprint reader board and install the screws that secure it 3 Install a ExpressCard b bottom cover c hard drive d battery 4 Follow the procedures in After Working Inside ...

Страница 29: ...release tab upwards 1 2 b Remove the screws that secure the SIM board to the system board 3 c Lift and remove the SIM board from the computer 4 Figure 16 Installing the SIM Board 1 Align the SIM board into its position on the computer and install the screws that secure it 2 Connect the SIM board connector cable to the SIM board 3 Install the screws that secure the SIM board from inside the connect...

Страница 30: ...ery a Peel away the double stick adhesive tape b Disconnect the coin cell battery cable from the system board 1 c Lift and remove the coin cell battery from the computer 2 Figure 17 Installing the Coin cell Battery 1 Align the coin cell battery into its position on the computer adhering it to the chassis wall 2 Install the coin cell battery connector to its slot on the system board 3 Install a bot...

Страница 31: ...ut of the card connector on the system board and remove it Figure 18 Installing the WLAN Card 1 Slide the WLAN card into its connector on the system board 2 Press the card down and install the screw that secures the WLAN card 3 Replace the antenna cables on the WLAN card 4 Install a bottom cover b battery 5 Follow the procedures in After Working Inside Your Computer Removing the WWAN Card 1 Follow...

Страница 32: ...ut of the card connector on the system board and remove it Figure 19 Installing the WWAN Card 1 Slide the WWAN card into its connector on the system board 2 Press the card down and install the screw that secures the WWAN card 3 Replace the antenna cables on the WWAN card 4 Install a bottom cover b battery 5 Follow the procedures in After Working Inside Your Computer 32 ...

Страница 33: ...ttery b hard drive c keyboard d keyboard door e bottom cover f docking board g optical drive h memory module i GPU module j heatsink k ExpressCard l GPS module m WLAN card n WWAN card o SIM board 3 Disconnect the cables underneath the keyboard by pressing on the release tab and lifting it upward 1 2 33 ...

Страница 34: ...ector 2 c Disconnect the display connector cable from the system board 3 Figure 20 NOTE All the cables connected to the system board should be disconnected prior to system board removal 5 Perform the following steps a Remove the screws that secure the display ports to the computer chassis 1 b Remove the screws that secure the system board to the chassis 2 Figure 21 34 ...

Страница 35: ... 2 Align the system board on the computer by positioning it along the ports until it is firmly seated 3 Install the screws that secure the system board to the chassis 4 Install the screws that secure the I O board press latch doors to the computer 5 Connect the display cable to the system board 6 Install the screws that secure the metal cover to the display cable on the system board 7 Turn the com...

Страница 36: ... l WLAN card m WWAN card n SIM board o system board 3 Perform the following steps a Disconnect the smart card ribbon cable from the USH board 1 2 b Remove the screws that secure the smart card module to the computer 3 c Lift and remove the smart card module from the computer 4 Figure 23 Installing the Smart Card 1 Align the smart card module along its position on the computer 2 Install the screws ...

Страница 37: ...ollow the procedures in After Working Inside Your Computer Removing the Palmrest 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b hard drive c keyboard d bottom cover e docking board f optical drive g memory module h coin cell battery i GPU module j heatsink k ExpressCard l GPS module m WLAN card n WWAN card o fingerprint reader p SIM board q system board r Smart...

Страница 38: ...the computer lid in the direction indicated 1 b Pry the palmrest at the bottom side of the touch pad buttons to release it from the snaps c Lift and remove the palmrest from the computer 2 Figure 25 Installing the Palmrest 1 Install the palmrest to it s position on the computer until it snaps in place 2 Flip the computer over and install the screws that secure the palmrest to the chassis 38 ...

Страница 39: ...bottom cover p keyboard q hard drive r battery 4 Follow the procedures in After Working Inside Your Computer Removing the I O Board 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b hard drive c keyboard d bottom cover e docking board f optical drive g memory module h GPU module i heatsink j ExpressCard k GPS module l WLAN card m WWAN card n SIM board o system boa...

Страница 40: ... to the computer chassis 1 b Disconnect the I O board ribbon cables from the system board c Lift and remove the I O board module from the computer 2 Figure 27 Installing the I O Board 1 Align the I O board module along its position on the computer by first sliding I O port end through the press latch door 2 Connect the I O board ribbon cable to the system board 3 Install the screws that secure the...

Страница 41: ...emory module k optical drive l docking board m bottom cover n keyboard o hard drive p battery 6 Follow the procedures in After Working Inside Your Computer Removing the Keyboard 1 Follow the procedures in MagellanOMBeforeworking 2 Perform the following steps to remove the keyboard a Remove the screws that secure the keyboard to the computer 1 b Pry along the edges and flip the keyboard towards the...

Страница 42: ...emove the keyboard from the computer Installing the Keyboard 1 Connect the keyboard flex cables to its connectors on the keyboard controller card 2 Place the keyboard door over its slot on the computer chassis 3 Tighten the screws that secure the keyboard door to the computer chassis 4 Align the keyboard into its slot on the computer 5 Tighten the screws to secure the keyboard to the computer 6 Fo...

Страница 43: ...ssCard k GPS module l WLAN card m WWAN card n SIM board o system board 3 Perform the following steps a Remove the screws that secure the keyboard control board 1 b Lift and remove the keyboard control board module from the computer 2 Figure 28 Installing the Keyboard Control Board 1 Turn the board over and align it along its position on the computer 2 Install the screws that secure the keyboard co...

Страница 44: ...ard n hard drive o battery 4 Follow the procedures in After Working Inside Your computer Removing the Speaker 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b hard drive c keyboard d bottom cover e docking board f optical drive g memory module h GPU module i heatsink j ExpressCard k GPS module l WLAN card m WWAN card n SIM board o system board 44 ...

Страница 45: ...9 Installing the Speaker 1 Slide the speaker into its slot on the computer 2 Install the screws that secure the speaker to the computer 3 Route the speaker cable along its routing channel on the chassis 4 Install a system board b sim board c WWAN card d WLAN card e GPS module f ExpressCard g heatsink h GPU module i Memory module j optical drive k docking board l bottom cover m keyboard n hard driv...

Страница 46: ...j ExpressCard k GPS module l WLAN card m WWAN card n SIM board o system board 3 Perform the following steps to remove the power connector a Pry up the power connector and remove it from the computer Figure 30 Installing the Power Connector 1 Place the power connector in its position on the chassis aligning the guides on the connector sides with the base 2 Press down firmly to secure the power conn...

Страница 47: ... i Memory module j optical drive k docking board l bottom cover m keyboard n hard drive o battery 4 Follow the procedures in After Working Inside Your Computer Removing the Display Assembly 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery b bottom cover c GPU module d heatsink 47 ...

Страница 48: ...connector cable cover to the system board 2 3 d Disconnect the display connector cable from the system board 4 Figure 31 4 Perform the following steps a Remove the screws indicated to remove the hinge covers 1 b Lift the hinge covers and remove them to expose the display cable routing and the display hinges underneath 2 c Lift the cables to expose the display hinge screws 3 Figure 32 48 ...

Страница 49: ...from the computer Figure 34 Installing the Display Assembly 1 Attach the display to the hinges on the computer 2 Close the computer lid and flip it around 3 Route the display connector and antenna cables along the routing channels 4 Install the screws that secure the display hinges to the computer chassis 5 Install the display hinges 6 Install the screws that secure the hinges to the computer 7 Co...

Страница 50: ...he Display Panel 1 Follow the procedures in Before Working Inside Your Computer 2 Remove a battery 3 Perform the following steps a Remove the screws that secure the display panel 1 b Flip the display around so that screen is facing upwards 2 3 c Pry along the edges to separate the display panel from the display assembly Figure 35 50 ...

Страница 51: ... Connect the eDP connector cable to the display assembly 2 Connect the camera cable connectors to the display assembly 3 Attach the display panel to the display assembly 4 Flip the display assembly over 5 Install the screws that secure the display panel to the display assembly 6 Install a battery 7 Follow the procedures in After Working Inside Your Computer Removing the Camera 1 Follow the procedu...

Страница 52: ... the Camera 1 Place and align the camera into its position on the display panel 2 Install the screws that secure the camera to the display panel 3 Connect the camera cable connector to the camera board 4 Install a display panel b battery 5 Follow the procedures in After Working Inside Your Computer Removing the Touch Screen Controller Board 1 Follow the procedures in Before Working Inside Your Com...

Страница 53: ...ter 3 Figure 38 Installing the Touch Screen Controller Board 1 Place and align the touch screen controller board into its position on the display panel 2 Install the screws that secure the touch screen controller board to the display panel 3 Connect the touch screen controller board connector to the controller board 4 Install a display assembly b battery 5 Follow the procedures in After Working In...

Страница 54: ...on Self Test POST when the Dell logo appears you can Access System Setup by pressing F2 key Bring up the one time boot menu by pressing F12 key The one time boot menu displays the devices that you can boot from including the diagnostic option The boot menu options are Removable Drive if available STXXXX Drive NOTE XXX denotes the SATA drive number Optical Drive Diagnostics NOTE Choosing Diagnostic...

Страница 55: ...ation Displays BIOS Version Service Tag Asset Tag Ownership Tag Ownership Date Manufacture Date and the Express Service Code Memory Information Displays Memory Installed Memory Available Memory Speed Memory Channels Mode Memory Technology DIMM ASize DIMM B Size Processor Information Displays Processor Type Core Count Processor ID Current Clock Speed Minimum Clock Speed Maximum Clock Speed Processo...

Страница 56: ...Enabled w PXE This option is enabled by default Unmanaged NIC This option controls the on board USB LAN controller This option is enabled by default Parallel Port Allows you to configure the parallel port on the docking station The options are Disabled AT This option is enabled by default PS2 ECP Serial Port 1 Allows you to configure the integrated serial port The options are Disabled COM1 This op...

Страница 57: ...e OS cannot see any device attached to this port Enable USB Boot Support Enable External USB Ports Enable USB3 0 Controller Disable Docking Station Devices except video NOTE USB keyboard and mouse always work in the BIOS setup irrespective of these settings USB PowerShare This option configures the USB PowerShare feature behavior This option is unchecked by default Audio This field enables or disa...

Страница 58: ...tion LCD Brightness Allows you to set the display brightness depending up on the power source On Battery and On AC NOTE The Video setting will only be visible when a video card is installed into the system Table 5 Security Option Description Admin Password Allows you to set change or delete the administrator admin password NOTE You must set the admin password before you set the system or hard driv...

Страница 59: ...s when the admin password is set Default Setting Allow Non Admin Password Changes is selected Non Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set If disabled the setup options are locked by the admin password TPM Security Allows you to enable the Trusted Platform Module TPM during POST Default Setting The option is ...

Страница 60: ...nd dbx appear The options are Save to File Saves the key to a user selected file Replace from File Replaces the current key with a key from a user selected file Append from File Adds a key to the current database from a user selected file Delete Deletes the selected key Reset All Keys Resets to default setting Delete All Keys Deletes all the keys NOTE If you disable the Custom Mode all the changes...

Страница 61: ...fault Setting Disabled Table 8 Power Management Option Description AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected Default Setting Wake on AC is not selected Auto On Time Allows you to set the time at which the computer must turn on automatically The options are Disabled default Every Day Weekdays Select Days USB Wake Support A...

Страница 62: ...es you to maximize the battery health By enabling this option your system uses the standard charging algorithm and other techniques during the non work hours to improve the battery health Disabled default Primary Battery Charge Configuration Allows you to select the charging mode for the battery The options are Adaptive Standard ExpressCharge This option is enabled by default Primarily AC use Cust...

Страница 63: ...yboard Embedded option is not supported in Latitude E5540 Mouse Touchpad Allows you to define how the system handles mouse and touch pad input The options are Serial Mouse PS2 Mouse Toushpad PS 2 Mouse This option is enabled by default Numlock Enable Allows you to enable the Numlock option when the computer boots Enable Network default Fn Key Emulation Allows you to set the option where the Scroll...

Страница 64: ...l Trusted Execution Technology The TPM virtualization Technology and Virtualization technology for direct I O must be enabled to use this feature Trusted Execution disabled by default Table 11 Wireless Option Description Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch The options are WWAN WLAN WiGig Bluetooth All the options are enabled by default W...

Страница 65: ...om the list 6 Select your computer model and the Product Support page of your computer appears 7 Click Get drivers and click View All Drivers The Drivers and Downloads page opens 8 On the Drivers and Downloads screen under the Operating System drop down list select BIOS 9 Identify the latest BIOS file and click Download File You can also analyze which drivers need an update To do this for your pro...

Страница 66: ...ystem password A password can have up to 32 characters The password can contain the numbers 0 through 9 Only lower case letters are valid upper case letters are not allowed Only the following special characters are allowed space Re enter the system password when prompted 4 Type the system password that you entered earlier and click OK 5 Select Setup Password type your system password and press Ent...

Страница 67: ...change the System and or Setup password re enter the new password when promoted If you delete the System and or Setup password confirm the deletion when promoted 5 Press Esc and a message prompts you to save the changes 6 Press Y to save the changes and exit from the System Setup The computer reboots 67 ...

Страница 68: ... provide extra information about the failed device s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing CAUTION Use the system diagnostics to test only your computer Using this program with other computers may cause invalid results or error messages NOTE Some tests for specific devices require user int...

Страница 69: ...mputer is connected to an electrical outlet the battery light operates as follows Alternately blinking amber light and green light An unauthenticated or unsupported non Dell AC adapter is attached to your laptop Alternately blinking amber light with steady green light Temporary battery failure with AC adapter present Constantly blinking amber light Fatal battery failure with AC adapter present Lig...

Страница 70: ...ed support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit dell com support 2 Select your support category 3 Verify your country or region in the Choose a Country Region drop down menu at the top of page 4 Select the appropriate service or support link b...

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