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Using Support Tools

Starting Dell Diagnostics From the
Drivers and Utilities Disc

Insert the

Drivers and Utilities

disc.

Shut down and restart the computer.

When the DELL logo appears, press <F12>

immediately.

NOTE:

If you wait too long and the

operating system logo appears, continue to

wait until you see the Microsoft

Windows

desktop; then, shut down your computer

and try again.

NOTE:

The next steps change the boot

sequence for one time only. On the next

start-up, the computer boots according to

the devices specified in the system setup

program.

When the boot device list appears, highlight

CD/DVD/CD-RW

and press <Enter>.

Select the

Boot from CD-ROM

option from

the menu that appears and press <Enter>.
Type

to start the CD menu and press

<Enter> to proceed.
Select

Run the 32 Bit Dell Diagnostics

from

the numbered list. If multiple versions are

listed, select the version appropriate for

your computer.
Select the test you want to run.

Содержание Inspiron One 0DTN4TA00

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Model W01B Type W01B001 INSPIRON ...

Страница 4: ...out the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo YOURS IS HERE and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered tr...

Страница 5: ... Using Your Inspiron One 16 Right View Features 16 Right Panel Buttons and Connectors 18 Left View Features 20 Using the Optical Drive 22 Back View Features 24 Back Panel Connectors 26 Display Features 28 Software Features 30 Dell Dock 34 Solving Problems 35 Beep Codes 35 Network Problems 36 Power Problems 37 Memory Problems 38 Lockups and Software Problems 39 Using Support Tools 41 Dell Support C...

Страница 6: ...Technical Support and Customer Service 55 DellConnect 55 Online Services 56 Automated Order Status Service 57 Product Information 57 Returning Items for Repair Under Warranty or for Credit 58 Before You Call 59 Contacting Dell 60 Finding More Information and Resources 62 Basic Specifications 64 Appendix 68 Macrovision Product Notice 68 Index 69 ...

Страница 7: ...he Dell Support website or contact technical support Before Setting Up Your Computer When positioning your computer ensure that you allow easy access to a power source controls and connections on the right side adequate ventilation and a stable level surface to place your computer Restricting airflow around your Inspiron One may cause it to overheat To prevent overheating ensure that you leave at ...

Страница 8: ...the USB keyboard and mouse to the USB connectors on the computer NOTE If you purchased a wireless keyboard and mouse along with your computer connect the USB receiver to the USB connector For more information see the documentation that shipped with your keyboard and mouse ...

Страница 9: ...7 Setting Up Your Inspiron One Connect the Power Cable ...

Страница 10: ...8 Setting Up Your Inspiron One Connect the Network Cable Optional ...

Страница 11: ...y an Ethernet cable RJ45 connector to connect to the network connector Do not plug a telephone cable RJ11 connector into the network connector To connect your computer to a network or broadband device connect one end of a network cable to either a network port or a broadband device Connect the other end of the network cable to the network connector RJ45 connector on the back panel of your computer...

Страница 12: ...and must be closed before using the computer with a VESA wall mount Pull the stand to adjust the display to a comfortable viewing angle A distinct click is heard when the stand is opened or closed Your computer supports UL certified VESA wall mounts For proper mounting use four ea 4 mm dia 0 7 pitch x 10 0 mm long screws ...

Страница 13: ...11 Setting Up Your Inspiron One Press the Power Button ...

Страница 14: ...r optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your computer available on the Dell Support website at support dell com Connect to the Internet Optional To connect to the Internet you need an external modem or network connection and an Internet Service Provider ISP If an external USB modem or Wireless LAN adapter is not a part ...

Страница 15: ...nternet connection you need to connect to your wireless router Windows Vista Save and close any open files and exit any 1 open programs Click 2 Start Connect To Follow the instructions on the screen to 3 complete the setup Windows 7 Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Network and Sharing Center Connect to a network Follow the instructions on the s...

Страница 16: ... help you get one Windows Vista NOTE The following instructions are applicable to the Windows default view so they may not apply if you have changed the settings on your Dell computer to the Windows Classic view Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Click 3 Network and Internet Network and Sharing Center Set up a connection Connect to the Internet T...

Страница 17: ...rk and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 3 use the setup information provided by your ISP to complete the setup ...

Страница 18: ...16 Using Your Inspiron One This section provides information about the features available on your Inspiron One Right View Features 2 1 3 INSPIRON ...

Страница 19: ...e activity light is blinking 3 Power button and light Turns the computer on or off when pressed The light in the center of this button indicates the following power states Solid amber The system board cannot start initialization There may be an issue with either the system board or the power supply Contact Dell see Contacting Dell on page 60 Blinking amber The computer has detected an error during...

Страница 20: ...18 Using Your Inspiron One Right Panel Buttons and Connectors 1 2 3 4 6 7 5 ...

Страница 21: ...tored on the following digital memory cards Secure Digital SD memory card Secure Digital Input Output SDIO card Multi Media Card MMC Memory Stick Memory Stick PRO xD Picture Card Hi Speed SD Hi Density SD 4 IEEE 1394a connector Connects to high speed serial multimedia devices such as digital video cameras 5 USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external driv...

Страница 22: ...20 Using Your Inspiron One Left View Features 4 5 3 2 1 ...

Страница 23: ...ity cable slot Attaches a commercially available lock to the computer 3 Optical drive eject button Opens the optical drive when pressed 4 Optical drive light Blinks when you press the optical drive eject button or when the disc is being read 5 Optical drive Plays or records CDs and DVDs Ensure that you insert the disc with the printed side facing towards you ...

Страница 24: ...losed when you are not using the drive CAUTION Do not move the computer while playing or recording the disc Press the eject button on the optical drive 1 Pull out the optical drive tray 2 Place the disc with the printed side facing towards you and snap the disc onto the spindle 3 Gently push the optical drive tray back into the drive 4 ...

Страница 25: ...23 Using Your Inspiron One ...

Страница 26: ...24 Using Your Inspiron One Back View Features 3 1 2 ...

Страница 27: ...er on a VESA mount You can purchase the VESA mount from the Dell website at www dell com 2 Back panel connectors Connect USB audio and other devices into the appropriate connectors 3 Service Tag Express Service Code Use this information to identify your computer on support dell com or when you contact technical support ...

Страница 28: ...26 Using Your Inspiron One Back Panel Connectors 1 2 3 4 8 7 6 5 ...

Страница 29: ...etwork The two lights next to the connector indicate status and activity for wired network connection 4 PS 2 Mouse connector Connects to a standard PS 2 mouse 5 Line out connector Connects to a powered speaker or sound system 6 PS 2 Keyboard connector Connects to a standard PS 2 keyboard 7 USB 2 0 connectors 3 Connects to USB devices such as a mouse keyboard printer external drive or MP3 player 8 ...

Страница 30: ...28 Using Your Inspiron One Display Features 1 2 3 ...

Страница 31: ...piron One 1 Camera activity indicator Indicates if the camera is on or off 2 Camera Built in camera for video capture conferencing and chat 3 Microphone Provides high quality sound for video chatting and voice recording ...

Страница 32: ...n access websites set up an e mail account upload and download files and perform other related tasks Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations Your optical disc drive may support multiple disc media formats including CDs and DVDs You can download or copy pictures and video files from portable devices suc...

Страница 33: ...suals and sounds on your computer window and learn more about your customization options Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer Microsoft Windows operating system installed on your Dell computer provides the following options Windows Vista Dell Recommended This power option offers full performance whe...

Страница 34: ...r over its lifetime Balanced recommended This power option automatically balances the performance of your computer by consuming energy only on capable hardware Transferring Information to a New Computer Windows Vista NOTE The following instructions are applicable to the Windows default view so they may not apply if you have changed the settings on your Dell computer to the Windows Classic view Cli...

Страница 35: ...n your computer To back up files Windows Vista Click 1 Start Control Panel System and Maintenance Back Up and Restore Center Back up files If the User Account Control window appears click Continue NOTE Certain editions of Windows Vista provide an option to back up your computer Follow the instructions on the 2 Back Up Files wizard Windows 7 Click 1 Start Control Panel Back Up and Restore Click 2 S...

Страница 36: ...lick the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the 1 Dock and click Delete shortcut or Delete category Follow the instr...

Страница 37: ...isplay errors or problems This series of beeps called a beep code identifies a problem If your computer beeps during start up write down the beep code and contact Dell see Contacting Dell on page 60 Series of beeps Beep code Possible Problem One Possible motherboard failure BIOS ROM checksum failure Two No RAM detected Three Possible motherboard failure Chipset error Four RAM read write failure Fi...

Страница 38: ...ble is loose or damaged Check the cable to ensure it is plugged in and not damaged The link integrity and network activity lights on the integrated network connector lets you verify that your connection is working and provides information on the status Link integrity light Green A good connection exists between a 10 100 Mbps network and the computer Orange A good connection exists between a 1000 M...

Страница 39: ...uch as a lamp If the problem persists contact Dell see Contacting Dell on page 60 If the power light is solid white and the computer is not responding Contact Dell see Contacting Dell on page 60 If the power light is blinking white The computer is in sleep state Press a key on the keyboard move the mouse or press the power button to resume normal operation If the power light is solid amber The sys...

Страница 40: ...onnected to the same electrical outlet Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem See the software documentation for minimum memory requirements For assistance contact Dell see Contacting Dell on page 60 Run Dell Diagnostics see Dell Diagnostics on page 44 If you experi...

Страница 41: ...es installation instructions in its documentation or on the CD If the computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then resta...

Страница 42: ...age 60 Back up your files immediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your...

Страница 43: ...s to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Informat...

Страница 44: ...ecutive times for the same error Contact Dell for assistance see Contacting Dell on page 60 CMOS checksum error Possible motherboard failure or RTC battery low Contact Dell for assistance see Contacting Dell on page 60 CPU fan failure CPU fan has failed Contact Dell for assistance see Contacting Dell on page 60 Hard disk drive failure Possible hard disk drive failure during POST Contact Dell for a...

Страница 45: ...TEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard disk drive failure Contact Dell for assistance see Contacting Dell on page 60 Hardware Troubleshooter If a device is either not detected during the operating syste...

Страница 46: ...ctive Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 60 Ensure that the computer is connected to an 1 electrical outlet that is ...

Страница 47: ...ic Utility Partition Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Select the test you want to run 4 If a problem is encountered during a test 5 a message appears with an error code and a description of the problem Write down the error code an...

Страница 48: ...d try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list appears highlight 3 CD DVD CD RW and press Enter Select the 4 Boot from CD ROM option from the menu that appears and press Enter Type 5 1 to start the CD menu and press Enter to proceed Select 6 R...

Страница 49: ...ntact Dell see Contacting Dell on page 60 NOTE The Service Tag for your computer is located at the top of each test screen The Service Tag helps you identify your computer when you contact Dell When the tests are complete close the test 9 screen to return to the Choose An Option window To exit the Dell Diagnostics and restart the 10 computer click Exit Remove the 11 Drivers and Utilities disc ...

Страница 50: ...ore only if System Restore did not resolve your operating system problem If you received an Operating System disc with your computer you can use it to restore your operating system However using the Operating System disc also deletes all data on the hard drive Use the disc only if neither System Restore nor Dell Factory Image Restore did not resolve your operating system problem System Restore The...

Страница 51: ...t Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and remaining prompts on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last System Restore NOTE Before you undo the last system restore save and close all open...

Страница 52: ...ntries or on certain computers Use Dell Factory Image Restore only as the last method to restore your operating system These option restores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail mes...

Страница 53: ... configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Select the check box to confirm that you 8 want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process...

Страница 54: ... back up all data files on your hard drive For conventional hard drive configurations the hard drive is the first drive detected by the computer Use Operating System Reinstallation disc only as the last method to restore your operating system To reinstall Windows you need the following items Operating System disc Dell Drivers and Utilities disc NOTE The Dell Drivers and Utilities disc contains dri...

Страница 55: ...age appears Restart the computer 4 When the DELL logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup ...

Страница 56: ...ell Diagnostics Fill out the Diagnostic Checklist on 4 page 60 Use Dell s extensive suite of online services 5 available at Dell Support support dell com for help with installation and troubleshooting procedures See Online Services on page 56 for a more extensive list of Dell Support online If the preceding steps have not resolved the 6 problem see Before You Call on page 59 NOTE Call Dell Support...

Страница 57: ...ormation on availability Technical Support and Customer Service Dell s support service is available to answer your questions about Dell hardware Our support staff use computer based diagnostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 59 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a ...

Страница 58: ... Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com As...

Страница 59: ...age 60 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 60 Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Страница 60: ...data or damaged or lost removable media that may be included with your return Call Dell to obtain a Return Material 1 Authorization Number and write it clearly and prominently on the outside of the box NOTE For the telephone number to call for your region see Contacting Dell on page 60 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnosti...

Страница 61: ...ou Before You Call NOTE Have your Express Service Code ready when you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag located on the back of your computer Remember to fill out the following Diagnostic Checklist If possible turn on your computer before you call Dell for assistance and call from a telephone at...

Страница 62: ...rt up files If the computer is connected to a printer print each file Otherwise record the contents of each file before calling Dell Error message beep code or diagnostic code Description of problem and troubleshooting procedures you performed Contacting Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact...

Страница 63: ...port dell com Verify your country or region in the 2 Choose A Country Region drop down menu at the bottom of the page Click 3 Contact Us on the left side of the page Select the appropriate service or support link 4 based on your need Choose the method of contacting Dell that is 5 convenient for you ...

Страница 64: ...e at support dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide installed on your hard drive find safety best practices information for your computer review Warranty information Terms and Conditions U S only Safety instructions Regulatory information Ergonomics information and End User License Agreement th...

Страница 65: ...l support the back of your computer find drivers and downloads access technical support and product help check on your order status for new purchases find solutions and answers to common questions locate information for last minute updates about technical changes to your computer or advanced technical reference material for technicians or experienced users the Dell Support website at support dell ...

Страница 66: ...fferings may vary by region For more information regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Processor Intel Celeron Intel CeleronDual Core Intel Pentium Dual Core Intel Core 2 Duo Intel Core2 Quad Drives and Devices Drives One 3 5 inch internal hard drive one tray load optical drive Wireless optional LAN 8...

Страница 67: ...Dual channel 800 MHz DDR2 Minimum 1 GB Maximum 4 GB Computer Information System chipset Intel G41 ICH7 External Connectors Network adapter RJ45 connector USB 2 0 Three side panel and three back panel connectors Audio Two side panel connectors for microphone line in and headphone line out one back panel connector for line out IEEE 1394a one side panel 4 pin serial connector ...

Страница 68: ...8 Power Wattage 130 W Voltage 100 240 VAC Backup battery 3 V CR2032 lithium coin cell Physical Height 386 39 mm 15 21 inches Width 477 39 mm 18 79 inches Depth 103 98 mm 4 09 inches Weight approximate 7 3 kg 16 1 lb Computer Environment Temperature Operating 10 C to 35 C 50 F to 95 F Storage 40 C to 65 C 40 F to 149 F Relative humidity 10 to 90 non condensing ...

Страница 69: ...ins Maximum shock Operating Half Sine Pulse 40G for 2ms with a change in velocity of 20 in s 51 cm s Storage Half Sine Pulse 40G for 22 ms with a change in velocity of 240 in s 609 cm s Computer Environment Altitude Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne containment level G2 or lower as defined by ISA S71 04 1985 ...

Страница 70: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Страница 71: ...omputer capabilities 30 computer environment 66 computer information 65 computer setting up 5 connect ing optional network cable 8 conserving energy 31 Contacting Dell online 60 customer service 55 customizing your desktop 30 your energy settings 31 D data backing up 32 DellConnect 55 Dell Diagnostics 44 Dell Factory Image Restore 48 Index INSPIRON ...

Страница 72: ...s and downloads 63 drives and devices 64 DVDs playing and creating 30 E email addresses for technical support 56 energy conserving 31 expansion bus 66 F finding more information 62 front side connectors 16 FTP login anonymous 56 H hard drive activity light 17 hardware problems diagnosing 43 Hardware Troubleshooter 43 headphone front connector 19 help getting assistance and support 54 ...

Страница 73: ...ving 38 Memory Stick reader 19 memory support 65 microphone connector 19 MMC 19 Multi Media Card reader 19 N network connection fixing 36 network speed testing 36 P physical specifications 66 ports and connectors 65 power button and light 17 power problems solving 37 power specifications 66 problems solving 35 processor 64 products information and purchasing 57 ...

Страница 74: ...30 software problems 39 solving problems 35 specifications 64 support email addresses 56 support sites worldwide 55 System Messages 42 System Restore 48 U USB 2 0 back connectors 27 V ventilation ensuring 5 W warranty returns 58 Windows reinstalling 48 Windows Vista 12 Program Compatibility Wizard 39 reinstalling 53 wireless network connection 36 X xD Picture Card reader 19 ...

Страница 75: ......

Страница 76: ...0DTN4TA00 Printed in the U S A www dell com support dell com ...

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