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Using Support Tools

Hardware Troubleshooter

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Содержание Inspiron 1564

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory Model P08F series Regulatory Type P08F001 INSPIRON ...

Страница 4: ...trictly forbidden Trademarks used in this text Dell the DELL logo Inspiron YOURS IS HERE Dell on Call and DellConnect are trademarks of Dell Inc Intel Pentium and Celeron are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and Windows Vista start button logo are either trademarks or registered trademarks of Microsoft...

Страница 5: ...ional 14 Using Your Inspiron Laptop 18 Right View Features 18 Front View Features 22 Computer Base and Keyboard Features 24 Touch Pad Gestures 26 Multimedia Control Keys 28 Using the Optical Drive 30 Display Features 32 Dell Extended Battery Life 34 Removing and Replacing the Battery 34 Software Features 36 Dell DataSafe Online Backup 39 Dell Dock 40 Solving Problems 41 Beep Codes 41 Network Probl...

Страница 6: ...on 60 Getting Help 62 Technical Support and Customer Service 63 DellConnect 63 Online Services 64 Automated Order Status Service 65 Product Information 65 Returning Items for Repair Under Warranty or for Credit 66 Before You Call 67 Contacting Dell 69 Finding More Information and Resources 70 Basic Specifications 72 Appendix 78 Macrovision Product Notice 78 Information for NOM or Official Mexican ...

Страница 7: ...other sides You should never place your computer in an enclosed space such as a cabinet or drawer when it is powered on WARNING Do not block push objects into or allow dust to accumulate in the air vents Do not place your Dell computer in a low airflow environment such as a closed briefcase while it is powered on Restricting the airflow can damage the computer or cause a fire The computer turns on...

Страница 8: ... However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or permanent damage to your computer NOTE Connect the power cable to the adapter firmly and ensure that the light on the adapter is on when you turn on power NOTE Use only Dell AC adapter family PA 2E PA 3E and PA 12 wit...

Страница 9: ...7 Setting Up Your Inspiron Laptop Connect the Network Cable Optional To use a wired network connection connect the network cable ...

Страница 10: ...8 Setting Up Your Inspiron Laptop Press the Power Button ...

Страница 11: ...ws setup screens will take you through several procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and in...

Страница 12: ...talling a Subscriber Identity Module SIM card allows you to browse the Internet check e mail and connect to a Virtual Private Network To access these features you must be within the network of your cellular service provider 1 SIM card 2 SIM card slot 3 battery bay 1 3 2 ...

Страница 13: ...1 Remove the battery see Removing and Replacing the Battery on page 2 34 In the battery bay slide the SIM card into the SIM card slot 3 Replace the battery see Removing and Replacing the Battery on page 4 34 Turn on your computer 5 To remove the SIM card press and eject the SIM card ...

Страница 14: ...12 Setting Up Your Inspiron Laptop Enable or Disable Wireless Optional ...

Страница 15: ... of your selection appears on the screen Wireless enabled Wireless disabled To disable wireless Press the wireless key on the keyboard again to turn off all radios NOTE The wireless key allows you to quickly turn off all wireless radios WiFi and Bluetooth on your computer such as when you are asked to disable all wireless radios on an airplane flight ...

Страница 16: ...rom www dell com Setting Up a Wired Connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions If you are using a dial up connection connect the telephone line to the optional external USB modem and to the telephone wall connector before you set up your Internet connection To complete setting up your wired Internet co...

Страница 17: ... wireless is enabled on your 1 computer see Enable or Disable Wireless on page 12 Save and close any open files and exit any 2 open programs Click 3 Start Connect To Follow the instructions on the screen to 4 complete the setup Windows 7 Ensure that wireless is enabled on your 1 computer see Enable or Disable Wireless on page 12 Save and close any open files and exit any 2 open programs Click 3 St...

Страница 18: ... you get one To set up your Internet connection Windows Vista NOTE The following instructions are applicable to the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view Save and close any open files and exit any 1 open programs Click 2 Start Control Panel Network and Internet Network and Sharing Center Set up a connection or network Connect to the In...

Страница 19: ...ork and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 3 use the setup information provided by your ISP to complete the setup ...

Страница 20: ...18 Using Your Inspiron Laptop This section provides information about the features available on your Inspiron laptop Right View Features 3 5 1 2 4 6 INSPIRON ...

Страница 21: ...ity SDHC card Memory Stick PRO Multi Media Card MMC xD Picture Card type M and type H MMC NOTE Your computer ships with a plastic blank installed in the media card slot Blanks protect unused slots from dust and other particles Save the blank for use when no media card is installed in the slot Blanks from other computers may not fit your computer 4 USB 2 0 connectors 2 Connect to USB devices such a...

Страница 22: ...20 Using Your Inspiron Laptop Left View Features 1 2 3 4 5 6 ...

Страница 23: ...the AC adapter to power the computer and charge the battery 3 VGA connector Connects to a monitor or projector 4 Network connector Connects your computer to a network or a broadband device if you are using a wired network 5 HDMI connector Connects to a TV for both 5 1 audio and video signals NOTE When used with a monitor only the video signal is read 6 USB 2 0 connector Connects to USB devices suc...

Страница 24: ...22 Using Your Inspiron Laptop Front View Features 4 1 2 3 ...

Страница 25: ...dicates hard drive activity 3 Battery indicator light Indicates the following states when the computer is powered using either the AC adapter or the battery Indicator light status Computer state s Battery charge level AC adapter Solid white on off standby hibernate 98 off on off standby hibernate 98 Battery Solid amber on standby 10 off on off standby hibernate 10 NOTE The battery is charging when...

Страница 26: ...24 Using Your Inspiron Laptop Computer Base and Keyboard Features 1 2 3 4 ...

Страница 27: ...ion on the multimedia keys see Multimedia Control Keys on page 28 3 Touch pad Provides the functionality of a mouse to move the cursor drag or move selected items and left click by tapping the surface It supports the Scroll and Zoom features For more information see Touch Pad Gestures on page 26 NOTE To enable or disable the touch pad press the key on the function key row on the keyboard 4 Touch p...

Страница 28: ...er right or left in the horizontal scroll zone extreme bottom of the touch pad Circular Scroll Allows you to scroll up and down or right and left To scroll up and down Move a finger in the vertical scroll zone extreme right of the touch pad in a counter clockwise circular motion to scroll up or clockwise circular motion to scroll down To scroll right and left Move a finger in the horizontal scroll...

Страница 29: ...ase the magnification of the screen content The zoom feature includes One finger zoom Allows you to zoom in or out To zoom in Move a finger up in the zoom zone extreme left of the touch pad To zoom out Move a finger down in the zoom zone extreme left of the touch pad ...

Страница 30: ...OS utility In the 2 Function Key Behavior select Multimedia Key First or Function Key First The options in the Function Key Behavior setting are Multimedia Key First This is the default setting Pressing any multimedia control key performs the associated multimedia action For function key press Fn the required function key Function Key First Pressing any function key performs the associated functio...

Страница 31: ...29 Using Your Inspiron Laptop Mute the sound Play the previous track or chapter Decrease the volume level Play or pause Increase the volume level Play the next track or chapter ...

Страница 32: ...ording a disc The optical drive plays or records CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward when placing discs on the optical drive tray To place a disc in the optical drive Press the eject button on the optical drive 1 Pull out the optical drive tray 2 Place the disc label side up in the center of the optical drive tray and snap the disc onto 3...

Страница 33: ...31 Using Your Inspiron Laptop 1 3 4 2 1 disc 2 spindle 3 optical drive tray 4 eject button ...

Страница 34: ...32 Using Your Inspiron Laptop Display Features 3 1 2 ...

Страница 35: ... or off 2 Camera Built in camera for video capture conferencing and chat 3 Display Your display can vary based on selections you made when purchasing your computer For more information about displays see the Dell Technology Guide available on your hard drive or at support dell com manuals ...

Страница 36: ...ow Settings The Battery Meter window appears Click 3 What is Dell Extended Battery Life Removing and Replacing the Battery WARNING Before you begin any of the procedures in this section follow the safety instructions that shipped with your computer WARNING Using an incompatible battery may increase the risk of fire or explosion This computer should only use a battery purchased from Dell Do not use...

Страница 37: ...ron Laptop To replace the battery Align the tabs on the battery with the slots on the battery bay 1 Slide the battery into the battery bay until it clicks into place 2 3 1 2 1 battery bay 2 battery 3 battery release latch ...

Страница 38: ...s play games and listen to music or Internet radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc saved on portable products such as MP3 players and handheld entertainment devices or played and viewed directly ...

Страница 39: ...ed it and saves power during periods of inactivity Power saver Saves power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime High performance Provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system perfor...

Страница 40: ... In the search box type 2 Transfer and then click Transfer files from another computer Follow the instructions in the 3 Windows Easy Transfer wizard Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up your data Windows Vista Click 1 Start Control Panel System and Maintenance Back Up and Restore Center Back up files If the User Account ...

Страница 41: ...is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that appe...

Страница 42: ...click the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the inst...

Страница 43: ...ntifies a problem Write down the beep code and contact Dell see Contacting Dell on page 69 NOTE To replace parts see the Service Manual at support dell com manuals Beep Code Possible Problem One Possible motherboard failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Three Possible motherboard fa...

Страница 44: ...d on and connected to your data source cable modem or network hub Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router Re establish your connection to the wireless router see Setting Up a Wireless Connection on page 15 Wired Connections If the wired network connection is lost The cable is loose or damaged Check the cable to en...

Страница 45: ...evices power strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Check the AC adapter cable connections If the AC adapter has a light ensure that the light on the AC adapter is on If the power or battery indicator light is solid white and the computer is not responding The comp...

Страница 46: ...onnect the AC adapter to power the computer and charge the battery Press a key on the keyboard move the connected mouse or a finger on the touch pad or press the power button to resume normal operation If the problem persists contact Dell see Contacting Dell on page 69 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting ...

Страница 47: ... experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the type of memory supported by your computer see Basic Specifications on page 72 Reseat the memory modules see the Service Manu...

Страница 48: ...es installation instructions in its documentation or on the CD If the computer stops responding or a solid blue screen appears WARNING You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press the power button for at least 8 to 10 seconds until the computer turns off and then resta...

Страница 49: ...ediately Use a virus scanning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum h...

Страница 50: ...s to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Dell on Call and Online Scan with PC CheckUp About Your System System Documentation Warranty Informat...

Страница 51: ...is checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error Contact Dell see Contacting Dell on page 69 CMOS checksum error Possible motherboard failure or Real Time Clock RTC battery low Replace the coin cell battery see the Service Manual at support dell com manuals or contact Dell see Contacting Dell on page 69 CPU...

Страница 52: ...upt A chip on the system board might be malfunctioning or motherboard failure Contact Dell see Contacting Dell on page 69 USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device or if your device has two USB cables connect both of them CAUTION Hard Drive SELF MONITORING SYSTEM has reported ...

Страница 53: ...igured you can use the Hardware Troubleshooter to resolve the incompatibility To start the Hardware Troubleshooter Click 1 Start Help and Support Type 2 hardware troubleshooter in the search field and press Enter to start the search In the search results select the option that 3 best describes the problem and follow the remaining troubleshooting steps ...

Страница 54: ...m your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 69 Ensure that the computer is connected to an 1 electrical outlet that is known to be working properly Turn on...

Страница 55: ...tility Partition Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive Select the test you want to run 4 If a problem is encountered during a test 5 a message appears with an error code and a description of the problem Write down the error code and pr...

Страница 56: ...ption from the menu that appears and press Enter Type 5 1 to start the CD menu and press Enter to proceed Select 6 Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer Select the test you want to run 7 If a problem is encountered during a test 8 a message appears with an error code and a description of the problem W...

Страница 57: ...ing state it was in when you purchased the computer This procedure permanently deletes all data on the hard drive and removes any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem If you received the Operating System disc with your computer you can use it to restore your operating system However us...

Страница 58: ...er are completely reversible NOTE The procedures in this document are applicable for the Windows default view so they may not apply if you set your Dell computer to the Windows Classic view To run System Restore Click 1 Start Click 2 All Programs Accessories System Tools System Restore NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherw...

Страница 59: ...tem restoration is complete Click 1 Start Click 2 All Programs Accessories System Tools System Restore NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue Click 3 Undo System Restore and click Next Review your choices and then click 4 Finish Your computer will restart and display a confirmation ...

Страница 60: ...tores your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computer including data files are permanently deleted from the hard drive Data files include documents spreadsheets e mail messages digital photos music files and so on If possible back up all data before using Dell Factory Image Restore To restore the Dell fac...

Страница 61: ...Dell Factory Tools then Dell Factory Image Restore Click 6 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Select the check box to confirm that you 7 want to continue reformatting the hard drive and restoring the system software to the factory condition then click Next The restore process begins and may take five or more minu...

Страница 62: ...tate it was in before you installed the new device driver See System Restore on page 56 CAUTION Before performing the installation back up all data files on your primary hard drive For conventional hard drive configurations the primary hard drive is the first drive detected by the computer The following are required for reinstalling Microsoft Windows operating systems Dell Operating System disc De...

Страница 63: ... logo appears press F12 5 immediately NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system setup program When the boot device list ap...

Страница 64: ...ting procedures See Online Services on page 64 for a more extensive list of Dell Support online If the preceding steps have not resolved the 6 problem see Before You Call on page 67 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When ...

Страница 65: ...nostics to provide fast accurate answers To contact Dell s support service see Before You Call on page 67 DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to www dell com dellconnect ...

Страница 66: ... Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only supportapj dell com Asia Pacific only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com As...

Страница 67: ...age 69 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 69 Product Information If you need information about additional products available from Dell or if you would like to place an order ...

Страница 68: ...elephone number to call for your region see Contacting Dell on page 69 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnostics Checklist see 3 Diagnostic Checklist on page 68 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 52 Include any accessories that belong wi...

Страница 69: ...hen you call The code helps Dell s automated support telephone system direct your call more efficiently You may also be asked for your Service Tag Locating Your Service Tag The Service Tag for your computer can be found on a label on the bottom of your computer 1 1 Service Tag ...

Страница 70: ...formation during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Name Date Address Phone number Service Tag bar code on the back or bottom of the computer Express Service Code Return Material Authorization Number if provided by Dell support technician Operating system and version Devices Expansion cards Are you ...

Страница 71: ...LL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer se...

Страница 72: ... dell com learn more about your operating system maintaining peripherals RAID Internet Bluetooth networking and e mail the Dell Technology Guide available on your hard drive or at support dell com manuals upgrade your computer with new or additional memory or a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening...

Страница 73: ..._compliance find your Service tag Express Service Code You must use the service tag to identify your computer on support dell com or to contact technical support the bottom of your computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads access technical support and product help check on your order status for new purchases find sol...

Страница 74: ...tart Help and Support and select the option to view information about your computer Computer Model Dell Inspiron 1564 Computer Information Processor types Intel Core i7 Intel Core i5 Intel Core i3 Intel Pentium Intel Celeron System chipset Intel HM55 Memory Memory module connector two user accessible SODIMM connector Memory type DDR3 1066 MHz Possible memory configurations 2 GB 3 GB 4 GB 6 GB and ...

Страница 75: ... 19 pin connector Network one RJ45 connector USB three 4 pin USB 2 0 compliant connectors Video one 15 hole connector Media card reader one 7 in 1 slot Communications Network 10 100 Ethernet LAN on system board Wireless internal WLAN Mini Card with WiFi 802 11a b g n WWAN and Bluetooth wireless technology Camera Camera resolution 1 3 megapixel Video resolution 640 x 480 at 30 fps maximum ...

Страница 76: ...es Height 22 3 mm 0 88 inches Width 274 5 mm 10 8 inches Weight 0 35 kg 0 77 lb Battery 9 cell smart lithium ion Depth 53 1 mm 2 09 inches Height 42 9 mm 1 69 inches Width 314 45 mm 12 38 inches Weight 0 52 kg 1 15 lb Voltage 11 1 VDC Charge time approximate 4 hours when the computer is turned off Operating time approximate Battery operating time varies depending on operating conditions Coin cell ...

Страница 77: ...ut frequency 50 60 Hz Output power 65 W or 90 W Output current 3 34 A 65 W continuous 4 62 A 90 W continuous Rated output voltage 19 5 1 VDC Operating temperature 0 to 35 C 32 to 95 F Storage temperature 40 to 65 C 40 to 149 F Physical Height 20 0 mm to 32 8 mm 0 78 inches to 1 3 inches Width 380 0 mm 14 96 inches Depth 248 mm 9 76 inches Weight with 6 cell battery configurable to less than 2 54 k...

Страница 78: ...r environment Operating 0 66 GRMS Non Operating 1 30 GRMS Computer Environment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 110 G Non Operating 160 G Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 66...

Страница 79: ...77 Basic Specifications ...

Страница 80: ...intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited Appendix INSPIRON ...

Страница 81: ...NOM Importer Dell México S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 México D F Regulatory Model Number Voltage Frequency Electricity Consumption Output Intensity P08F 100 240 VAC 50 60 Hz 1 5 A 3 34 A 4 62 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www de...

Страница 82: ...low computer safety 5 audio connecting 19 B backup and recovery 39 backups creating 38 battery 6 cell 74 9 cell 74 coin cell 74 light status 23 C camera 33 video resolution 73 CDs playing and creating 36 chipset 72 computer capabilities 36 dimensions 75 setting up 5 INSPIRON ...

Страница 83: ...energy settings 37 D damage avoiding 5 data backing up 38 Dell Diagnostics 52 Dell Factory Image Restore 57 display size 74 types 74 drivers and downloads 71 DVDs playing and creating 36 E e mail technical support 64 energy conserving 37 F FTP login anonymous 64 H HDMI 73 connecting 21 headphones connecting 19 help getting assistance and support 62 ...

Страница 84: ...eader 19 memory configurations 72 types 72 microphone analog 23 connecting external 19 Mini Cards 73 multimedia changing tracks 29 muting 29 pausing 29 playing 29 volume 29 N network connector 73 NOM 79 O optical drive 19 P power battery indicator lights 23 powering up the computer 8 processors 72 ...

Страница 85: ...e you begin 5 SIM card 10 support e mail addresses 64 system reinstall options 55 System Restore 55 T touch pad 26 U USB 19 21 V ventilation ensuring 5 VGA connecting 21 video connector 73 W Windows reinstalling 61 setting up 9 wired network network cable connecting 7 wireless cards 73 setting up 15 ...

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Страница 88: ...08X93CA00 Printed in the U S A www dell com support dell com ...

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