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Using Support Tools

Dell Diagnostics

If you experience a problem with your

computer, perform the checks in “Lockups and

Software Problems” on page 32 and run the

Dell Diagnostics before you contact Dell for

technical assistance.
It is recommended that you print these

procedures before you begin.

NOTE:

Dell Diagnostics works only on

Dell computers.

NOTE:

The

Drivers and Utilities

disc may

not ship with your computer.

Ensure that the device that you want to test

displays in the system setup program and is

active. Press <F2> during POST (Power On Self

Test) to enter the System Setup (BIOS) utility.
Start the Dell Diagnostics from your hard drive

or from the

Drivers and Utilities

disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden

diagnostic utility partition on your hard drive.

NOTE:

If your computer cannot display

a screen image, contact Dell (see

“Contacting Dell” on page 55).

Ensure that the computer is connected to an

electrical outlet that is known to be working

properly.
Turn on (or restart) your computer.

When the DELL

™

logo appears, press <F12>

immediately. Select

Diagnostics

from the

boot menu and press <Enter>.

This may invoke the Pre‑Boot System

Assessment (PSA) on your computer.

NOTE:

If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.

Содержание Inspiron 0WKG9DA00

Страница 1: ...SETUP GUIDE INSPIRON ...

Страница 2: ......

Страница 3: ...SETUP GUIDE Regulatory model DCMF INSPIRON ...

Страница 4: ...YOURS IS HERE Inspiron Solution Station and DellConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks and Core is a trademark of Intel Corporation in the U S and other countries Microsoft Windows Windows Vista and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Blu ray D...

Страница 5: ...mmended 13 Connect to the Internet Optional 14 Using Your Inspiron Desktop 18 Front View Features 18 Back View Features 20 Back Panel Connectors 22 Software Features 24 Dell Dock 25 Dell DataSafe Online Backup 26 Solving Problems 27 Beep Codes 27 Network Problems 28 Power Problems 29 Memory Problems 31 Lockups and Software Problems 32 Using Support Tools 34 Dell Support Center 34 My Dell Downloads...

Страница 6: ...stomer Service 50 DellConnect 50 Online Services 51 Automated Order Status Service 52 Product Information 52 Returning Items for Repair Under Warranty or for Credit 53 Before You Call 54 Contacting Dell 55 Finding More Information and Resources 56 Basic Specifications 58 Appendix 62 Macrovision Product Notice 62 Information for NOM or Official Mexican Standard Only for Mexico 63 Index 64 ...

Страница 7: ...ting Up Your Computer When positioning your computer ensure that you allow easy access to a power source adequate ventilation and a level surface to place your computer Restricting airflow around your computer may cause it to overheat To prevent overheating ensure that you leave at least 10 2 cm 4 inches at the back of the computer and a minimum of 5 1 cm 2 inches on all other sides You should nev...

Страница 8: ...aphics card You can purchase the HDMI to DVI adapter and additional HDMI or DVI cables at www dell com Use the appropriate cable based on the connectors available on your computer and display Refer to the following table to identify the connectors on your computer and display NOTE When connecting to a single display connect the display to ONLY ONE of the connectors on your computer ...

Страница 9: ...7 Setting Up Your Inspiron Desktop Connection Type Computer Cable Display VGA to VGA VGA cable DVI to DVI DVI cable HDMI to HDMI HDMI cable HDMI to DVI HDMI to DVI adapter DVI cable ...

Страница 10: ...8 Setting Up Your Inspiron Desktop Connect the Keyboard and Mouse Connect the USB keyboard and mouse to the USB connectors on the back panel of your computer ...

Страница 11: ... Ethernet cable to connect to the network connector RJ45 connector Connect the telephone cable only to the modem connector RJ11 connector and not to the network connector RJ45 connector To connect your computer to a network or a broadband device connect one end of the network cable to the network port or the broadband device Connect the other end of the network cable to the network connector RJ45 ...

Страница 12: ...r Cable CAUTION To help avoid damaging your computer ensure that the voltage selector switch is set for the voltage that most closely matches the AC power available in your location To locate the voltage selector switch see Back View Features on page 20 ...

Страница 13: ...11 Setting Up Your Inspiron Desktop Press the Power Button ...

Страница 14: ... procedures including accepting license agreements setting preferences and setting up an Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal performance of your computer it is recommended that you download and install the latest BIOS and drivers for your com...

Страница 15: ...are drivers or other system settings have left the computer in an undesirable operating state You will require the following to create the system recovery media Dell DataSafe Local Backup USB key with a minimum capacity of 8 GB or DVD R DVD R Blu ray Disc NOTE Dell DataSafe Local Backup does not support rewritable discs To create a system recovery media Ensure that the computer is turned on 1 Inse...

Страница 16: ...ase one at www dell com Setting Up a Wired Connection If you are using a dial up connection connect the telephone cable to the optional modem and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular telephone service for setup instructions To complete setting up your wired Internet connection f...

Страница 17: ...set up your connection to a wireless router Windows Vista Save and close any open files and exit any 1 open programs Click 2 Start Connect To Follow the instructions on the screen to 3 complete the setup Windows 7 Save and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Connect to a network Fol...

Страница 18: ...To set up your Internet connection Windows Vista NOTE The following instructions are applicable for the Windows default view so they may not apply if you set your Dell computer to the Windows classic view Save and close any open files and exit any 1 open programs Click 2 Start Control Panel In the search box type 3 network and then click Network and Sharing Center Set up a connection or network Co...

Страница 19: ...twork and then click Network and Sharing Center Set up a new connection or network Connect to the Internet The Connect to the Internet window appears NOTE If you do not know which type of connection to select click Help me choose or contact your ISP Follow the instructions on the screen and 4 use the setup information provided by your ISP to complete the setup ...

Страница 20: ...s digital cameras and MP3 players 3 Headphone connector Connects to headphones NOTE To connect to a powered speaker or sound system use the audio connectors on the back of your computer 4 Line in or microphone connector Connects to a microphone for voice or to an audio cable for audio input Using Your Inspiron Desktop This section provides information about the features available on your Inspiron ...

Страница 21: ... of data never turn off the computer while the hard drive activity light is blinking 7 FlexBay cover Covers the FlexBay slot 8 FlexBay slot Can support an optional Media Card Reader or an additional hard drive 9 Optical drives 2 Play or record CDs DVDs and Blu ray Discs optional Ensure that the side with print or writing is facing upward when placing the disc on the optical drive tray 10 Service T...

Страница 22: ...20 Using Your Inspiron Desktop Back View Features 1 2 4 5 3 6 ...

Страница 23: ...ight Indicates power availability on the power supply unit NOTE The power supply light may not be available on all computers 4 Back panel connectors Connect USB audio and other devices into the appropriate connectors 5 Expansion card slots Provide access to connectors on any installed PCI and PCI express cards 6 Padlock rings Attaches to a standard padlock to prevent unauthorized access to the int...

Страница 24: ...ly the video signal will be read 3 VGA connector Connects to the display 4 USB 2 0 connectors 4 Connect to USB devices such as a mouse printer keyboard external drive or MP3 player 5 Rear L R surround connector Connects to rear L R surround speakers 6 Side L R surround connector Connects to side L R surround speakers 7 Microphone connector Connects to a microphone for voice or to an audio cable fo...

Страница 25: ...devices such as a microphone cassette player CD player or VCR 10 Center subwoofer connector Connects to a center speaker or subwoofer 11 Network connector and light Connects your computer to a network or broadband device if you are using a wired network The two lights next to the connector indicate status and activity for wired network connection ...

Страница 26: ...r computer After connecting to the Internet you can access websites setup an e mail account and upload or download files Entertainment and Multimedia You can use your computer to watch videos play games create your own CDs listen to music and radio stations You can download or copy pictures and video files from portable devices such as digital cameras and cell phones Optional software applications...

Страница 27: ... click the Dock click 1 Add Category The Add Edit Category window is displayed Enter a title for the category in the 2 Title field Select an icon for the category from the 3 Select an image box Click 4 Save Add an Icon Drag and drop the icon to the Dock or a category Remove a Category or Icon Right click the category or icon on the Dock 1 and click Delete shortcut or Delete category Follow the ins...

Страница 28: ...e is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your computer using a password protected account For more information go to delldatasafe com To schedule backups Double click the Dell DataSafe Online 1 icon on the taskbar Follow the instructions that ap...

Страница 29: ...ems This series of beeps called a beep code identifies a problem Write down the beep code and contact Dell see Contacting Dell on page 55 Beep Code Possible Problem One Possible system board failure BIOS ROM checksum failure Two No RAM detected NOTE If you installed or replaced the memory module ensure that the memory module is seated properly Three Possible system board failure Chipset error Four...

Страница 30: ... in and not damaged Check the status of the link integrity light The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status Off The computer is not detecting a physical connection to the network Solid green A good connection exists between a 10 100 Mbps network and the computer Solid orange A good connection e...

Страница 31: ...r strips and power extension cables to verify that the computer turns on properly Ensure that the electrical outlet is working by testing it with another device such as a lamp Ensure that the power supply light on the back of the computer is on If the light is off there may be a possible problem with the power supply or the power cable If the problem persists contact Dell see Contacting Dell on pa...

Страница 32: ...ntacting Dell on page 55 If the power light is blinking amber There may be a problem with the system board For assistance contact Dell see Contacting Dell on page 55 If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals Some possible causes of interference are Power keyboard and mouse extension ca...

Страница 33: ...the Service Manual at support dell com manuals If the problem persists contact Dell see Contacting Dell on page 55 If you experience other memory problems Ensure that you are following the memory installation guidelines see the Service Manual at support dell com manuals Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the typ...

Страница 34: ...es installation instructions in its documentation or on CD If the computer stops responding or a solid blue screen appears CAUTION You might lose data if you are unable to perform an operating system shutdown If you are unable to get a response by pressing a key on your keyboard or moving your mouse press and hold the power button for at least 8 to 10 seconds until the computer turns off Then rest...

Страница 35: ...canning program to check the hard drive or CDs Save and close any open files or programs and shut down your computer through the Start menu Check the software documentation or contact the software manufacturer for troubleshooting information Ensure that the program is compatible with the operating system installed on your computer Ensure that your computer meets the minimum hardware requirements n...

Страница 36: ...to access Self Help Troubleshooting Security System Performance Network Internet Backup Recovery and Windows operating system Alerts technical support alerts relevant to your computer Assistance from Dell Technical Support with DellConnect Customer Service Training and Tutorials How To Help with Solution Station and Online Scan with PC CheckUp About Your System System Documentation Warranty Inform...

Страница 37: ...e instructions on the screen to 2 register and download the software Reinstall or create backup media of the 3 software for future use System Messages If your computer has an issue or error it may display a system message that will help you identify the cause and action needed to resolve the issue NOTE If the message you received is not listed in the following examples see the documentation for ei...

Страница 38: ...anuals System fan failure System fan has failed System fan needs replacement See the Service Manual at support dell com manuals Hard disk drive failure Possible hard disk drive failure during HDD POST Contact Dell for assistance see Contacting Dell on page 55 Hard disk drive read failure Possible hard disk drive failure during HDD boot test Contact Dell for assistance see Contacting Dell on page 5...

Страница 39: ...xceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem S M A R T error possible hard drive failure Contact Dell for assistance see Contacting Dell on page 55 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly confi...

Страница 40: ...t the Dell Diagnostics from your hard drive or from the Drivers and Utilities disc Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive NOTE If your computer cannot display a screen image contact Dell see Contacting Dell on page 55 Ensure that the computer is connected to an 1 electrical outlet that is known to b...

Страница 41: ... Press any key to continue Press any key to go to the d Choose An Option window If PSA is not invoked Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive and go to the Choose An Option window Select the test you want to run 4 If you encounter a problem during a test 5 a message with the error code and a description of the problem will appear on you...

Страница 42: ...ystem setup program When the boot device list appears highlight 3 CD DVD CD RW and press Enter Select the 4 Boot from CD ROM option from the menu that appears and press Enter Type 5 1 to start the CD menu and press Enter to proceed Select 6 Run the 32 Bit Dell Diagnostics from the numbered list If multiple versions are listed select the version appropriate for your computer Select the test you wan...

Страница 43: ...ete close the test 9 screen to return to the Choose An Option window To exit the Dell Diagnostics and restart the computer click Exit To exit the Dell Diagnostics and to restart the 10 computer click Exit Remove the 11 Drivers and Utilities disc ...

Страница 44: ...he first solution Dell DataSafe Local Backup when System Restore does not resolve your problem System recovery media when operating system failure prevents the use of System Restore and DataSafe Local Backup when installing the factory image on a newly installed hard drive Dell Factory Image Restore to restore your computer to the operating state it was in when you received your computer Operating...

Страница 45: ...2 Start Search box type System Restore and press Enter NOTE The User Account Control window may appear If you are an administrator on the computer click Continue otherwise contact your administrator to continue the desired action Click 3 Next and follow the instructions on the screen In the event that System Restore did not resolve the issue you may undo the last system restore Undoing the Last Sy...

Страница 46: ...ot be available in all regions NOTE If Dell DataSafe Local Backup is not available on your computer use Dell Factory Image Restore see Dell Factory Image Restore on page 47 to restore your operating system You can use Dell DataSafe Local Backup to restore your hard drive to the operating state it was in when you purchased your computer while preserving the data files Dell DataSafe Local Backup all...

Страница 47: ...depending on the size of the data to be restored NOTE For more information see the knowledge base article 353560 at support dell com Upgrading to Dell DataSafe Local Backup Professional NOTE Dell DataSafe Local Backup Professional may be installed on your computer if you ordered it at the time of purchase Dell DataSafe Local Backup Professional provides additional features that allow you to Backup...

Страница 48: ...ry media in case of Operating system failure that prevents the use of recovery options that are installed on your computer Hard drive failure that prevents data from being recovered To restore the factory image of your computer using the system recovery media Insert the system recovery disc or USB key 1 and restart the computer When the DELL 2 logo appears press F12 immediately NOTE If you wait to...

Страница 49: ...rtain computers NOTE If Dell Factory Image Restore is not available on your computer use Dell DataSafe Local Backup see Dell DataSafe Local Backup on page 44 to restore your operating system Use Dell Factory Image Restore only as the last method to restore your operating system These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or fi...

Страница 50: ...nistrator in the User name field then click OK Click 6 Dell Factory Image Restore The Dell Factory Image Restore welcome screen appears NOTE Depending upon your configuration you may need to select Dell Factory Tools then Dell Factory Image Restore Click 7 Next The Confirm Data Deletion screen appears NOTE If you do not want to proceed with Factory Image Restore click Cancel Click the check box to...

Страница 51: ...Dell Support online If the preceding steps have not resolved the 5 problem see Contacting Dell on page 55 NOTE Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures NOTE Dell s Express Service Code system may not be available in all countries When prompted by Dell s automated telephone system enter your Express Service Cod...

Страница 52: ...To contact Dell s support service see Before You Call on page 54 and then see the contact information for your region or go to support dell com DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection diagnose your problem and repair it all under your supervision For more information go to support...

Страница 53: ...nd e mail addresses Dell Support websites support dell com support jp dell com Japan only support euro dell com Europe only Dell Support e mail addresses mobile_support us dell com support us dell com la techsupport dell com Latin America and Caribbean countries only apsupport dell com Asian Pacific countries only Dell Marketing and Sales e mail addresses apmarketing dell com Asian Pacific countri...

Страница 54: ... Dell on page 55 If you have a problem with your order such as missing parts wrong parts or incorrect billing contact Dell for customer assistance Have your invoice or packing slip handy when you call For the telephone number to call for your region see Contacting Dell on page 55 Product Information If you need information about additional products available from Dell or if you would like to place...

Страница 55: ... telephone number to call your region see Contacting Dell on page 55 Include a copy of the invoice and a letter 2 describing the reason for the return Include a copy of the Diagnostics Checklist see 3 Diagnostic Checklist on page 54 indicating the tests that you have run and any error messages reported by the Dell Diagnostics see Dell Diagnostics on page 38 Include any accessories that belong with...

Страница 56: ...omputer You may be asked to type some commands at the keyboard relay detailed information during operations or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available Diagnostic Checklist Name Date Address Phone number Service Tag and Express Service Code located on a label on the top of the computer Return Material Authorization Num...

Страница 57: ...DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer ...

Страница 58: ...software My Dell Downloads on page 35 for more information about the Microsoft Windows operating system and features support dell com upgrade your computer with new or additional components like a new hard drive reinstall or replace a worn or defective part the Service Manual at support dell com manuals NOTE In some countries opening and replacing parts of your computer may void your warranty Chec...

Страница 59: ...e at www dell com regulatory_compliance find your Service Tag Express Service Code You must use the Service Tag to identify your computer on support dell com or to contact technical support the top of the computer the Dell Support Center To launch the Dell Support Center click the icon in the taskbar find drivers and downloads readme files access technical support and product help check on your or...

Страница 60: ...tion regarding the configuration of your computer click Start Help and Support and select the option to view information about your computer Computer Model Dell Inspiron 580 Processor Types Intel Pentium Intel Core i3 Intel Core i5 Computer Information System chipset Intel H57 Drives Externally accessible two 5 25 inch bays for SATA DVD ROM SATA DVD RW Super Multi Drive or Blu ray Disc combo drive...

Страница 61: ...ly Minimum 1 GB Maximum 8 GB NOTE For instructions on upgrading memory see the Service Manual at support dell com manuals Video Integrated Intel GMA HD Discrete PCI Express x16 card optional Audio Type integrated 7 1 channel High Definition Audio Communications Wireless optional PCI Express Wi Fi card supporting 802 11a b g n Modem optional PCI modem ...

Страница 62: ...ont panel headphone and microphone connectors back panel six connectors for 7 1 channel support Video one 15 hole VGA connector and one 19 pin HDMI connector Power Wattage 300 W Voltage 115 230 VAC Coin cell battery CR2032 lithium Physical Height 375 3 mm 14 77 inches Width 175 9 mm 6 92 inches Depth 440 4 mm 17 34 inches Weight starting at 8 7 kg 19 2 lb ...

Страница 63: ...ironment Maximum shock for operating measured with Dell Diagnostics running on the hard drive and a 2 ms half sine pulse for non operating measured with hard drive in head parked position and a 2 ms half sine pulse Operating 40G for 2 ms with a change in velocity of 20 in s 51 cm s Non Operating 50G for 26 ms with a change in velocity of 320 in s 813 cm s Altitude maximum Operating 15 2 to 3048 m ...

Страница 64: ...nd other intellectual property rights owned by Macrovision Corporation and other rights owners Use of this copyright protection technology must be authorized by Macrovision Corporation and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited INSPIRON ...

Страница 65: ...exican Standard NOM Importer Dell México S A de C V Paseo de la Reforma 2620 11 Col Lomas Altas 11950 México D F Regulatory Model Number Voltage Frequency Electricity Consumption DCMF 115 230 VAC 50 60 Hz 7 0 4 0 A For details read the safety information that shipped with your computer For additional safety best practices information see the Regulatory Compliance Homepage at www dell com regulator...

Страница 66: ...ervice 50 D DataSafe Local Backup 44 DellConnect 50 Dell DataSafe Online Backup 26 Dell Diagnostics 38 Dell Dock 25 Dell Factory Image Restore 47 Diagnostic Checklist 54 drivers and downloads 57 DVDs playing and creating 24 E eject button 18 e mail addresses for technical support 51 Express Service Code 57 F front view connectors 18 FTP login anonymous 51 INSPIRON ...

Страница 67: ...nector 18 I Internet connection 14 ISP Internet Service Provider 14 M memory problems solving 31 memory support 59 N network connection fixing 28 network connector location 23 O order status 52 P power button 19 power problems solving 29 problems solving 27 processor 58 products information and purchasing 52 R restoring factory image 47 ...

Страница 68: ...upport e mail addresses 51 support sites worldwide 51 System Messages 35 System Recovery Media 46 System Restore 42 43 T technical support 50 temperature operating and storage ranges 61 U USB 2 0 back connectors 22 front connectors 18 W warranty returns 53 Windows Program Compatibility Wizard 32 Windows reinstalling 42 wireless network connection 28 ...

Страница 69: ......

Страница 70: ...0WKG9DA00 Printed in the U S A www dell com support dell com ...

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