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Troubleshooting



Common Problems

The following table contains general information about common monitor
problems you might encounter and the possible solutions.

Common Symptoms What You

Experience

Possible Solutions

No Video/Power LED
off

No picture

• Ensure that the video cable

connecting the monitor and

the computer is properly

connected and secure.

• Verify that the power outlet is

functioning properly using any

other electrical equipment.

• Ensure that the power button is

depressed fully.

• Ensure that the correct input

source is selected via the

Input

Source

Select button.

• Check the

Power LED Button

option under

Energy Settings

OSD Menu

No Video/Power LED
on

No picture or no
brightness

• Increase brightness & contrast

controls via OSD.

• Perform monitor self-test

feature check.

• Check for bent or broken pins

in the video cable connector.

• Ensure that the correct input

source is selected via the

Input

Source

Select menu.

• Run the built-in diagnostics.

Poor Focus

Picture is fuzzy, blurry,
or ghosting

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel

Clock controls via OSD.

• Eliminate video extension

cables.

• Reset the monitor to

Factory

Settings

• Change the video resolution to

the correct aspect ratio (16:9).

Shaky/Jittery Video

Wavy picture or fine
movement

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel

Clock controls via OSD.

• Reset the monitor to

Factory

Settings

• Check environmental factors.

• Relocate the monitor and test

in another room.

Содержание E2214Hv

Страница 1: ...Model No E2214Hv Regulatory model E2214Hvb User s Guide Dell E2214Hv ...

Страница 2: ...rictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries ENERGY STAR is a registered trademark of the U S Environmental Protection Agency As an ENERGY STAR partner Dell Inc has determined that this product meets the ENERGY ...

Страница 3: ...ackage Contents 10 Product Features 11 Identifying Parts and Controls 11 Monitor Specifications 13 Power Management Modes 13 Pin Assignments 15 Plug and Play Capability 17 Flat Panel Specifications 17 Resolution Specifications 18 Electrical Specifications 18 Preset Display Modes 19 Physical Characteristics 19 Environmental Characteristics 20 LCD Monitor Quality Pixel Policy 21 Maintenance Guidelin...

Страница 4: ...ll Mounting Optional 26 Operating the Monitor 27 Power On the Monitor 27 Using the Front Panel Controls 27 Front Panel Keys 28 Using the On Screen Display OSD Menu 29 Accessing the Menu System 29 OSD Messages 41 Setting the Maximum Resolution 43 Using the Tilt 44 Troubleshooting 45 Self Test 45 Built in Diagnostics 46 Common Problems 47 Product Specific Problems 50 Dell Soundbar Problems 50 Append...

Страница 5: ...080 Maximum 54 If you have a Dell desktop or a Dell portable computer with Internet access 55 If you have a non Dell desktop portable computer or graphics card 55 Procedures for setting up dual monitors in Windows Vista Windows 7 or Windows 8 56 For Windows Vista 56 For Windows 7 58 For Windows 8 60 Setting Display Styles For Multiple Monitor 62 ...

Страница 6: ...ace its icon in the notification tray Information about monitors connected to the system is always available when hovering over the notification tray icon Using the Quick Settings Dialog Clicking Dell Display Manager s notification tray icon opens the Quick Settings dialog box When more than one supported Dell model is connected to the system a specific target monitor can be selected using the men...

Страница 7: ... specific applications are active An onscreen message momentarily displays the current Preset Mode whenever it changes The selected monitor s Brightness and Contrast can also be directly adjusted from the Basic tab Assigning Preset Modes to Applications The Auto Mode tab allows you to associate a specific Preset Mode with a specific application and apply it automatically When Auto Mode is enabled ...

Страница 8: ...ication to the assignment list simply drag the application from the desktop Windows Start Menu or elsewhere and drop it onto the current list NOTE Preset Mode assignments targeting batch files scripts and loaders as well as non executable files such as zip archives or packed files are not supported and will be ineffective ...

Страница 9: ...ures On supported Dell models the PowerNap tab will be available to provide energy conservation options When the screensaver activates the monitor s Brightness can automatically be set to minimum level or the monitor can be put to sleep in order to save additional power ...

Страница 10: ...onents and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries VGA Cable DVI Cable Drivers and Documentation Media Quick Setup Guide Product Information Guide ...

Страница 11: ...on VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media which includes an information file INF Image Color Matching File ICM and product documentation Dell Display Manager Software ENERGY STAR compliant Security lock slot Asset Man...

Страница 12: ...ting holes 100 mm To mount the monitor 2 Regulatory rating label Lists the regulatory approvals 3 Security lock slot Use a security lock to secure your monitor Security lock not included 4 Dell soundbar mounting slots To attach the optional Dell Soundbar Side View Right Side ...

Страница 13: ...ou have VESA s DPM compliance display card or software installed in your PC the monitor automatically reduces its power consumption when not in use This is referred to as Power Save Mode If the computer detects input from keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic power saving f...

Страница 14: ...tive off mode the following messages will be displayed Activate the computer and monitor to gain access to the OSD NOTE The Dell E2214Hv monitor is ENERGY STAR compliant Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and contrast ...

Страница 15: ...ts 15 pin D Sub connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 16: ...RX2 2 TMDS RX2 3 TMDS Ground 4 Floating 5 Floating 6 DDC Clock 7 DDC Data 8 Floating 9 TMDS RX1 10 TMDS RX1 11 TMDS Ground 12 Floating 13 Floating 14 5 V power 15 Self test 16 Hot Plug Detect 17 TMDS RX0 18 TMDS RX0 19 TMDS Ground 20 Floating 21 Floating 22 TMDS Ground 23 TMDS Clock 24 TMDS Clock ...

Страница 17: ...14Hv monitor Screen type Active matrix TFT LCD Panel Type VA Viewable image Diagonal 54 6 cm 21 5 inches Horizontal Active Area 476 64 mm 18 77 inches Vertical Active Area 268 11 mm 10 56 inches Area 127791 95 mm 198 08 inch Pixel pitch 0 248 x 0 248 mm Viewing angle Horizontal 178 typical Vertical 178 typical Luminance output 250 cd m typical Contrast ratio 3000 to 1 typical Faceplate coating Ant...

Страница 18: ...ions Model number Dell E2214Hv monitor Video input signals Analog RGB 0 7 Volts 5 75 ohm input impedance Digital DVI D TMDS 600 mV for each differential line positive polarity at 50 ohm input impedance Synchronization input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 240VAC 50 60Hz 1A Inrush cu...

Страница 19: ...0 VESA 1024 x 768 60 0 75 0 78 8 VESA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 55 5 60 0 97 8 VESA 1920 x 1080 67 5 60 0 148 5 Physical Characteristics The following table lists the monitor s physical characteristics Model Number Dell E2214Hv monitor Connector type D subminiature blue connector DVI D white connector Signal cable t...

Страница 20: ...erations no cables 2 50 kg 5 50 lb Weight of stand assembly 0 70 kg 1 54 lb Environmental Characteristics The following table lists the environmental conditions for your monitor Model Number Dell E2214Hv monitor Temperature Operating 0 C to 40 C 32 F to 104 F Non operating Storage 20 C to 60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Humidity Operating 10 to 80 non condensing Non operating ...

Страница 21: ...l and within competitive standards For more information see Dell Support site at http www dell com support monitors Maintenance Guidelines Caring for Your Monitor CAUTION Read and follow the safety instructions before cleaning the monitor CAUTION Before cleaning the monitor unplug the monitor power cable from the electrical outlet For best practices follow the instructions in the list below while ...

Страница 22: ...owder occurs during the shipping of the monitor Handle your monitor with care as a darker colored monitor may scratch and show white scuff marks more than a lighter colored monitor To help maintain the best image quality on your monitor use a dynamically changing screen saver and power off your monitor when not in use ...

Страница 23: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 24: ...ct either the white digital DVI D or the blue analog VGA display connector cable to the corresponding video port on the back of your computer Do not use both cables at the same time Use both the cables only when they are connected to two different computers with appropriate video systems Connecting the blue VGA Cable Connecting the white DVI cable Note The graphics are used for the purpose of illu...

Страница 25: ...or cable attachment organize all cables as shown above Removing the Monitor Stand After placing the monitor panel on a soft cloth or cushion complete the following steps to remove the base 1 Use a long screwdriver to push the release latch located in a hole just above the stand 2 Once the latch is released remove the base away from the monitor ...

Страница 26: ... on a stable flat table 2 Remove the stand 3 Remove the VESA Screw Cover figure 1 4 Use a screwdriver to remove the four screws securing the plastic cover figure 2 5 Attach the mounting bracket from the wall mounting kit to the LCD 6 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight l...

Страница 27: ...t Modes Brightness Contrast Menu Exit Front Panel Keys Description A Preset modes Use the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD...

Страница 28: ...eys Description A Up Use the Up key to adjust increase ranges items in the OSD menu B Down Use the Down key to adjust decrease ranges items in the OSD menu C OK Use the OK key to confirm your selection D Back Use the Back key to go back to the previous menu ...

Страница 29: ...available when you use the analog VGA connector 2 Press the and buttons to toggle between options in the Menu As you move from one icon to another the option name is highlighted 3 To select the highlighted item on the menu press the button again 4 Press the and buttons to select the desired parameter 5 Press the button to enter the slide bar and then use the or buttons according to the indicators ...

Страница 30: ... Allows you to adjust the brightness or luminance of the backlight Press the key to increase brightness and press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustment Press the key to increase contrast an...

Страница 31: ...ss Auto Adjustment allows the monitor to self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display Settings NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables This option is only available when you are using the ana...

Страница 32: ...ector Push to select the VGA input source DVI D Select DVI D input when you are using the Digital DVI connector Push to select the DVI input source Color Settings Use the Color Settings menu to adjust the monitor s color settings Input Color Format Allows you to set the video input mode to RGB Select this option if your monitor is connected to a computer or DVD player using the HDMI to DVI adapter...

Страница 33: ...screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color mode Hue This feature can shift the color of the video image to green or purple This is used to adjust the desired flesh ...

Страница 34: ...e of the video image Press to increase the colorful appearance of the video image NOTE Saturation adjustment is available only when you select Movie or Game preset mode Image Enhance Automatically sharpen images enhance hues boost color contrast and enhance image clarity NOTE Image Enhance is available only when you select Standard Multimedia Movie or Game preset mode Reset Color Settings Resets y...

Страница 35: ...ust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase adjustment use the Pixel Cl...

Страница 36: ...nitor Energy Settings Off Off During Standby On Power Button LED Allows you to set the power LED indicator on or off during active to save energy Reset Energy Settings Select this option to restore default Energy Settings ...

Страница 37: ...sparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds Lock Controls user access to adjustments When Lock is selected no user adjustments are allowed All keys are locked except key NOTE When the OSD is locked pressing the menu key takes you directly to the OSD s...

Страница 38: ...screen and so on on DDC CI DDC CI Display Data Channel Command Interface allows a software on your computer to adjust the monitor display settings like the brightness color balance etc Enable Default Optimizes the performance of your monitor and provides a better customer experience Disable Disables the DDC CI option and the following message appears on the screen ...

Страница 39: ...itioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning message appears once user selects Enable LCD Conditioning Reset Other Settings Select this option to restore default other settings such as DDC CI Factory Reset Resets all OSD settin...

Страница 40: ... select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Input Source Aspect Ratio and set as shortcut key Reset Personaliza tion Allows you to restore shortcut key to the default setting ...

Страница 41: ...wing message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1920 x 1080 You will see the following message before the DDC CI function is disabled ...

Страница 42: ...d wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If VGA or DVI cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state ...

Страница 43: ...1080 4 Click OK If you do not see 1920 x 1080 as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your service tag and download the latest driver for your graphics card If you are using a non Dell computer portable or desktop Go to the support si...

Страница 44: ...perating the Monitor Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 45: ...nitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the video cable becomes dis...

Страница 46: ... s from the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 an...

Страница 47: ...ettings in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD...

Страница 48: ...ms Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD NOTE When using DVI D the positioning adjustments are not available Horizontal Vertical Lines Screen has one or ...

Страница 49: ...rmittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the Color Setting Mode in the Color Settings OSD to Graphics or Video dependin...

Страница 50: ... any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the computer or video player The picture does not fill the entire screen The picture cannot fill the height or width of the screen Due to different video formats aspect ratio of DVDs the monitor may display in full screen Run the built in diagnostics NOTE When choosing DVI D m...

Страница 51: ... line in plug is completely inserted into the jack of the sound card Set all Windows volume controls to their midpoints Decrease the volume of the audio application Turn the Power Volume knob on the Soundbar counter clockwise to a lower volume setting Clean and re seat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD...

Страница 52: ...n and reseat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Low Volume Volume is too low Clear any obstructions between the Soundbar and the user Turn the Power Volume knob on the Soundbar clockwise to the maximum volume setting Set all Windows volume controls to their maximum Increase the volume ...

Страница 53: ...nce that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some...

Страница 54: ...ect the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen Resolution 3 Click the dropdown list of the screen resolution and select 1920 x 1080 4 Click OK If you do not see 1920 x 1080 as an option you may need to update your graphics driver Please choose the scenario below that best describes the computer system you are using and follow the provided 1 If you h...

Страница 55: ...ws 7 Windows 8 1 For Windows 8 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Personalization 3 Click Change Display Settings 4 Click Advanced Settings 5 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for exampl...

Страница 56: ... laptop or desktop using a video cable VGA DVI DP HDMI etc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Personalize menu 1 Right click on the desktop and click Personalize ...

Страница 57: ...Setting Up Your Monitor 57 2 Click Display Settings 3 Click Identify Monitors You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 58: ...P HDMI etc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 Right click on the desktop and click Screen resolution ...

Страница 59: ...9 2 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 60: ... follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 From the Start screen select Desktop tile to switch to the Classic Windows desktop ...

Страница 61: ...op and click Screen resolution 3 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 62: ... set up users can select the desired display style from Multiple displays menu Duplicate Extend Show Desktop On Duplicate these displays Duplicate the same screen on two monitors with the same resolution chosen based on the monitor with a lower resolution For Windows Vista DUPLICATE NOT AVAILABLE For Windows 7 ...

Страница 63: ...Setting Up Your Monitor 63 For Windows 8 ...

Страница 64: ...tion of the screens can be set up here for example monitor 1 may be set up to be to the left of monitor 2 or vice versa This depends on the physical position of the LCD monitor in relation to the laptop The horizontal line displayed on both monitors can be based on the laptop or external monitor These are all adjustable options and all a user need do is drag the monitor of the main screen to the e...

Страница 65: ...Setting Up Your Monitor 65 For Windows 7 For Windows 8 ...

Страница 66: ...sed as a PC so the user can enjoy a large external monitor Most current laptops support mainstream resolutions As shown in the figure above the resolution of the laptop monitor is only 1280 x 800 but after connecting a 27 external LCD monitor users can immediately improve their visual enjoyment to 1920 x 1080 Full HD quality For Windows Vista ...

Страница 67: ...Setting Up Your Monitor 67 For Windows 7 ...

Страница 68: ...68 Setting Up Your Monitor For Windows 8 ...

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