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Troubleshooting

Missing Pixels

LCD screen has spots

•

Cycle power on-off.

•

Pixel that is permanently off is a
natural defect that can occur in LCD
technology.

For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at:

http://www.dell.com/support/

monitors

Stuck-on Pixels

LCD screen has bright
spots

•

Cycle power on-off.

•

Pixel that is permanently off is a
natural defect that can occur in LCD
technology.

For more information on Dell Monitor
Quality and Pixel Policy, see Dell
Support site at:

http://www.dell.com/support/

monitors

Brightness Problems

Picture too dim or too
bright

•

Reset the monitor to

Factory

Settings

•

Auto Adjust via OSD.

•

Adjust brightness & contrast controls
via OSD.

Geometric Distortion

Screen not centered
correctly

•

Reset the monitor to

Factory

Settings

•

Auto Adjust via OSD.

•

Adjust brightness & contrast controls
via OSD.

Horizontal/Vertical
Lines

Screen has one or
more lines

•

Reset the monitor to

Factory

Settings

•

Perform Auto Adjust via OSD.

•

Adjust Phase and Pixel Clock controls
via OSD.

•

Perform monitor self-test feature
check and determine if these lines are
also in self-test mode.

•

Check for bent or broken pins in the
video cable connector.

Содержание E1916HV

Страница 1: ...Regulatory model E1916HVf E2016HVf E2216HVf User s Guide Dell E1916HV Dell E2016HV Dell E2216HV ...

Страница 2: ...these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell and the DELL logo are trademarks of Dell Inc Microsoft Windows and the Windows start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and trade names may be used in...

Страница 3: ...y Pixel Policy 16 Maintenance Guidelines 17 Setting Up the Monitor 18 Attaching the Stand 18 Connecting Your Monitor 19 Organizing Your Cables 19 Removing the Monitor Stand 20 Wall Mounting Optional 21 Operating the Monitor 22 Power On the Monitor 22 Using the Front Panel Controls 22 Using the On Screen Display OSD Menu 23 Setting the Maximum Resolution 46 Using the Tilt 47 ...

Страница 4: ...lems 55 Appendix 57 Safety Instructions 57 FCC Notices U S Only and Other Regulatory Information 57 Contact Dell 57 Setting the display resolution to 1366 x 768 for E1916HV or 1600 x 900 for E2016HV or 1920 x 1080 for E2216HV Maximum 58 Procedures for setting up dual monitors 60 Setting Display Styles For Multiple Monitor 66 ...

Страница 5: ...ponents and Contact Dell if anything is missing NOTE Some items may be optional and may not ship with your monitor Some features or media may not be available in certain countries Monitor Stand Riser Stand Base VESA Screw Cover Power Cable varies with countries VGA Cable Drivers and Documentation media Quick Setup Guide Safety and Regulatory Information ...

Страница 6: ...plus full screen support for lower resolutions Tilt adjustment capability Removable pedestal and Video Electronics Standards Association VESA 100 mm mounting holes for flexible mounting solutions Plug and play capability if supported by your system On Screen Display OSD adjustments for ease of set up and screen optimization Software and documentation media which includes an information file INF Im...

Страница 7: ...Monitor 7 Identifying Parts and Controls Front View 1 Function buttons For more information see Operating the Monitor 2 Power On Off button with LED indicator Back View E1916HV E2016HV Back View with Monitor Stand ...

Страница 8: ...gulatory rating label Lists the regulatory approvals 3 Barcode serial number label Refer to this label if you need to contact Dell for technical support 4 Security lock slot Secures monitor with security lock security lock not included 5 Cable management slot Use to organize cables by placing them through the slot Side View Right Side ...

Страница 9: ...erred to as Power Save Mode If the computer detects input from keyboard mouse or other input devices the monitor automatically resumes functioning The following table shows the power consumption and signaling of this automatic power saving feature E1916HV VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption Normal operation Active Active Active White 17 W Maximum 14 W T...

Страница 10: ...uter and monitor to gain access to the OSD NOTE The Dell E1916HV E2016HV E2216HV monitor is ENERGY STAR compliant Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor Maximum power consumption with max luminance and contrast Energy consumption On Mode is tested at 230 Volts 50 Hz This document is informational only and reflects laboratory perform...

Страница 11: ...ts 15 pin D Sub connector Pin Number Monitor Side of the 15 pin Side Signal Cable 1 Video Red 2 Video Green 3 Video Blue 4 GND 5 Self test 6 GND R 7 GND G 8 GND B 9 DDC 5 V 10 GND sync 11 GND 12 DDC data 13 H sync 14 V sync 15 DDC clock ...

Страница 12: ...inches Vertical Active Area 230 4 mm 9 07 inches 239 76 3 42 mm 9 44 0 13 inches 268 11 mm 10 56 inches Area 94417 92 mm2 146 35 inches2 102552 65 1023 6 mm2 159 0 1 58 inches2 127791 95 mm2 198 21 inches2 Pixel pitch 0 30 x 0 30 mm 0 2712 0 0012 x 0 2626 0 0074 mm 0 248 x 0 248 mm Viewing angle Horizontal 90 typical 90 typical 90 typical Vertical 65 typical 50 to 65 typical 50 to 65 typical Lumin...

Страница 13: ...on input signals Separate horizontal and vertical synchronizations polarity free TTL level SOG Composite SYNC on green AC input voltage frequency current 100 VAC to 240 VAC 50 Hz or 60 Hz 3 Hz 1 0 A typical Inrush current 120 V 30 A Max 240 V 60 A Max Preset Display Modes The following table lists the preset modes for which Dell guarantees image size and centering E1916HV Display Mode Horizontal F...

Страница 14: ...SA 1152 x 864 67 5 75 0 108 0 VESA 1280 x 1024 64 0 60 0 108 0 VESA 1280 x 1024 80 0 75 0 135 0 VESA 1600 x 900 55 5 60 0 97 8 E2216HV Display Mode Horizontal Frequency kHz Vertical Frequency Hz Pixel Clock MHz Sync Polarity Horizontal Vertical VESA 720 x 400 31 5 70 1 28 3 VESA 640 x 480 31 5 59 9 25 2 VESA 640 x 480 37 5 75 0 31 5 VESA 800 x 600 37 9 60 3 40 0 VESA 800 x 600 46 9 75 0 49 5 VESA ...

Страница 15: ...84 inches Maximum 303 7 mm 11 96 inches Width 445 4 mm 17 54 inches 471 5 mm Maximum 18 56 inches Maximum 512 2 mm 20 17 inches Depth 51 5 mm 2 03 inches 51 5 mm 2 03 inches 50 5 mm 1 99 inches Stand dimensions Height 156 0 mm 6 14 inches 156 0 mm 6 14 inches 177 0 mm 6 97 inches Width 220 0 mm 8 66 inches 220 0 mm 8 66 inches 250 0 mm 9 84 inches Depth 167 0 mm 6 57 inches 167 0 mm 6 57 inches 18...

Страница 16: ...cal 58 0 BTU hour maximum 47 8 BTU hour typical 81 9 BTU hour maximum 68 3 BTU hour typical LCD Monitor Quality Pixel Policy During the LCD Monitor manufacturing process it is not uncommon for one or more pixels to become fixed in an unchanging state The visible result is a fixed pixel that appears as an extremely tiny dark or bright discolored spot When the pixel remains permanently lit it is kno...

Страница 17: ...or solution suitable for the antistatic coating Do not use benzene thinner ammonia abrasive cleaners or compressed air Use a slightly dampened warm cloth to clean the plastics Avoid using detergent of any kind as some detergents leave a milky film on the plastics If you notice a white powder when you unpack your monitor wipe it off with a cloth This white powder occurs during the shipping of the m...

Страница 18: ... Place the monitor stand base on a stable table top b Slide the monitor stand body in the correct direction down onto the stand base until it clicks into place 2 Attach the stand assembly to the monitor a Place the monitor on a soft cloth or cushion near the edge of desk b Align the stand assembly bracket to the monitor groove c Insert the bracket towards monitor until it locks in place ...

Страница 19: ...er and disconnect the power cable 2 Connect VGA cable to the corresponding video port on the back of your computer Connecting VGA Cable NOTE The graphics are used for the purpose of illustration only Appearance on the computer may vary Organizing Your Cables After attaching all necessary cables to your monitor and computer See Connecting Your Monitor for cable attachment organize all cables as sho...

Страница 20: ...for the removal instructions 1 Remove the VESA Cover a Place the monitor panel on a soft cloth or cushion b Lft from both side simultaneously remove the VESA Cover away from the monitor 2 Remove the stand assembly to the monitor a Use a long screwdriver to push the release latch located in a hole just above the stand b Once the latch is released remove the base away from the monitor ...

Страница 21: ...e flat table 2 Remove the stand 3 Use a screwdriver to remove the four screws securing the plastic cover figure 2 4 Attach the mounting bracket from the wall mounting kit to the LCD 5 Mount the LCD on the wall by following the instructions that came with the base mounting kit NOTE For use only with UL listed wall mount bracket with minimum weight load bearing capacity of 2 26 kg E1916HV 2 26kg E20...

Страница 22: ...se the Preset modes key to choose from a list of preset color modes See Using the OSD Menu B Brightness Contrast Use the Brightness Contrast key to direct access to the Brightness and Contrast control menu C Menu Use the Menu key to open the on screen display OSD D Exit Use the Exit key to exit on screen display OSD from menu and sub menus Front Panel Keys Front Panel Keys Description A Up Use the...

Страница 23: ...revious menu Using the On Screen Display OSD Menu Accessing the Menu System NOTE If you change the settings and then either proceed to another menu or exit the OSD menu the monitor automatically saves those changes The changes are also saved if you change the settings and then wait for the OSD menu to disappear 1 Press the button to open the OSD menu and display the main menu Main Menu ...

Страница 24: ...24 Operating the Monitor ...

Страница 25: ...e slide bar and then use the or buttons according to the indicators on the menu to make your changes 6 Select the to return to previous menu without accepting current settings or to accept and return to previous menu The table below provides a list of all the OSD menu options and their functions Icon Menu and Submenus Description Energy Use This meter shows the energy level being consumed by the m...

Страница 26: ... press the key to decrease brightness min 0 max 100 Contrast Allows you to adjust the contrast or the degree of difference between darkness and lightness on the monitor screen Adjust brightness first and adjust contrast only if you need further adjustment Press the key to increase contrast and press the key to decrease contrast min 0 max 100 ...

Страница 27: ...Operating the Monitor 27 Auto Adjust Use this key to activate automatic setup and adjust menu ...

Страница 28: ...o self adjust to the incoming video signal After using Auto Adjustment you can further tune your monitor by using the Pixel Clock Coarse and Phase Fine controls under Display NOTE Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables Color Use the Color menu to adjust the monitor s color settings ...

Страница 29: ...Operating the Monitor 29 Input Color Format Allows you to set the video input mode to RGB or YPbPr ...

Страница 30: ...30 Operating the Monitor Preset Modes Allows you to choose from a list of preset color modes ...

Страница 31: ...late paper media without affecting color images Applies to RGB input format only Warm Increases the color temperature The screen appears warmer with a red yellow tint Cool Decreases the color temperature The screen appears cooler with a blue tint Custom Color Allows you to manually adjust the color settings Press the and keys to adjust the Red Green and Blue values and create your own preset color...

Страница 32: ...32 Operating the Monitor Display Use the Display menu to adjust the monitor s display settings ...

Страница 33: ...on Use the or buttons to adjust image up and down Minimum is 0 Maximum is 100 Sharpness This feature can make the image look sharper or softer Use or to adjust the sharpness from 0 to 100 Pixel Clock The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference Use or buttons to adjust for best image quality Phase If satisfactory results are not obtained using the Phase...

Страница 34: ...34 Operating the Monitor Energy ...

Страница 35: ...er LED indicator on or off during active to save energy Reset Energy Select this option to restore default Energy settings Menu Select this option to adjust the settings of the OSD such as the languages of the OSD the amount of time the menu remains on screen and so on ...

Страница 36: ... Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Allows you to adjust the OSD background from opaque to transparent Timer Allows you to set the time for which the OSD remains active after you press a key on the monitor Use the and keys to adjust the slider in 1 second increments from 5 to 60 seconds ...

Страница 37: ...OTE When the OSD is locked pressing the menu key takes you directly to the OSD settings menu with OSD Lock pre selected on entry Press and hold key for 6 seconds to unlock and allow user access to all applicable settings Reset Menu Select this option to restore default menu settings Personalize Selecting this option allows you to set two shortcut keys ...

Страница 38: ...38 Operating the Monitor Shortcut Key 1 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Страница 39: ...Operating the Monitor 39 ...

Страница 40: ...40 Operating the Monitor Shortcut Key 2 User can select from Preset Modes Brightness Contrast Auto Adjust Aspect Ratio and set as shortcut key ...

Страница 41: ...Operating the Monitor 41 Reset Personaliza tion Allows you to restore shortcut key to the default setting Others ...

Страница 42: ...42 Operating the Monitor ...

Страница 43: ...re will help reduce minor cases of image retention If an image appears to be stuck on the monitor select LCD Conditioning to help eliminate any image retention Using the LCD Conditioning feature may take some time LCD Conditioning feature cannot remove severe cases of image retention or burn in NOTE Use LCD Conditioning only when you experience a problem with image retention The below warning mess...

Страница 44: ...following message This means that the monitor cannot synchronize with the signal that it is receiving from the computer See Monitor Specifications for the horizontal and vertical frequency ranges addressable by this monitor Recommended mode is 1366 x 768 for E1916HV or 1600 x 900 for E2016HV or 1920 x 1080 for E2216HV ...

Страница 45: ...ate the computer and wake up the monitor to gain access to the OSD If you press any button other than the power button the following messages will appear depending on the selected input If VGA cable is not connected a floating dialog box as shown below appears The monitor will enter Power Save Mode after 5 minutes if left at this state See Solving Problems for more information ...

Страница 46: ... Click OK If you do not see 1366 x 768 for E1916HV or 1600 x 900 for E2016HV or 1920 x 1080 for E2216HV as an option you may need to update your graphics driver Depending on your computer complete one of the following procedures If you have a Dell desktop or portable computer Go to www dell com support enter your service tag and download the latest driver for your graphics card If you are using a ...

Страница 47: ...ating the Monitor 47 Using the Tilt Tilt With the stand assembly you can tilt the monitor for the most comfortable viewing angle NOTE The stand base is detached when the monitor is shipped from the factory ...

Страница 48: ...er 3 Turn on the monitor The floating dialog box should appear on screen against a black background if the monitor cannot sense a video signal and is working correctly While in self test mode the power LED remains white Also depending upon the selected input one of the dialogs shown below will continuously scroll through the screen 4 This box also appears during normal system operation if the vide...

Страница 49: ...rom the back of the computer or monitor The monitor then goes into the self test mode 3 Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds A gray screen appears 4 Carefully inspect the screen for abnormalities 5 Press the Button 4 on the front panel again The color of the screen changes to red 6 Inspect the display for any abnormalities 7 Repeat steps 5 and 6 ...

Страница 50: ...rgy in OSD Menu No Video Power LED on No picture or no brightness Increase brightness contrast controls via OSD Perform monitor self test feature check Check for bent or broken pins in the video cable connector Ensure that the correct input source is selected via the Input Source Select menu Run the built in diagnostics Poor Focus Picture is fuzzy blurry or ghosting Perform Auto Adjust via OSD Adj...

Страница 51: ... see Dell Support site at http www dell com support monitors Brightness Problems Picture too dim or too bright Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Geometric Distortion Screen not centered correctly Reset the monitor to Factory Settings Auto Adjust via OSD Adjust brightness contrast controls via OSD Horizontal Vertical Lines Screen h...

Страница 52: ...e video cable connecting the monitor to the computer is connected properly and is secure Reset the monitor to Factory Settings Perform monitor self test feature check to determine if the intermittent problem occurs in self test mode Missing Color Picture missing color Perform monitor self test feature check Ensure that the video cable connecting the monitor to the computer is connected properly an...

Страница 53: ...ot appear on the screen Turn off the monitor unplug the power cord plug back and then turn on the monitor Check whether the OSD menu is locked If yes press and hold the button beside the Power button for 10 seconds to unlock for more information see Lock No Input Signal when user controls are pressed No picture the LED light is white When you press up down or Menu key the message No input signal w...

Страница 54: ...s illuminated Confirm that the power cable from the Soundbar is plugged into the adapter No Sound Soundbar has power power indicator is on Plug the audio line in cable into the computer s audio out jack Set all volume controls to their maximum and ensure that the mute option is not enabled Play some audio content on the computer example audio CD or MP3 Turn the Power Volume knob on the Soundbar cl...

Страница 55: ...volume setting Clean and re seat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Avoid using an audio cable extension or audio jack converter Distorted Sound Other audio source is used Clear any obstructions between the Soundbar and the user Confirm that the audio line in plug is completely inserte...

Страница 56: ...n and reseat the audio line in plug Troubleshoot the computer s sound card Test the Soundbar using another audio source For example portable CD player MP3 player Low Volume Volume is too low Clear any obstructions between the Soundbar and the user Turn the Power Volume knob on the Soundbar clockwise to the maximum volume setting Set all Windows volume controls to their maximum Increase the volume ...

Страница 57: ...that may cause undesired operation Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find contact information on your purchase invoice packing slip bill or Dell product catalog Dell provides several online and telephone based support and service options Availability varies by country and product and some ser...

Страница 58: ...he Desktop tile to switch to classic desktop 2 Right click on the desktop and click Screen Resolution 3 Click the dropdown list of the screen resolution and select 1366 x 768 for E1916HV or 1600 x 900 for E2016HV or 1920 x 1080 for E2216HV 4 Click OK If you do not see 1366 x 768 for E1916HV or 1600 x 900 for E2016HV or 1920 x 1080 for E2216HV as an option you may need to update your graphics drive...

Страница 59: ...ws 8 1 only select the Desktop tile to switch to classic desktop 2 Right click on the desktop and click Personalization 3 Click Change Display Settings 4 Click Advanced Settings 5 Identify your graphics controller supplier from the description at the top of the window e g NVIDIA ATI Intel etc 6 Please refer to the graphics card provider website for updated driver for example http www ATI com OR ht...

Страница 60: ...laptop or desktop using a video cable VGA DVI DP HDMI etc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Personalize menu 1 Right click on the desktop and click Personalize ...

Страница 61: ...Appendix 61 2 Click Display Settings 3 Click Identify Monitors You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 62: ...etc and follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 Right click on the desktop and click Screen resolution ...

Страница 63: ...ck Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 64: ... follow any of the below setup method Method 1 Using keyboard shortcut Win P 1 Press the Windows logo key P on your keyboard 2 While holding down the Windows logo key press P to toggle between the display selections Method 2 Using the Screen Resolution menu 1 From the Start screen select Desktop tile to switch to the Classic Windows desktop ...

Страница 65: ...lick Screen resolution 3 Click Multiple displays to choose a display selection If you do not see the additional monitor listed click Detect You may need to restart your system and repeat steps 1 to 3 if the system does not detect the added monitor ...

Страница 66: ...users can select the desired display style from Multiple displays menu Duplicate Extend Show Desktop On Duplicate these displays Duplicate the same screen on two monitors with the same resolution chosen based on the monitor with a lower resolution For Windows Vista DUPLICATE NOT AVAILABLE For Windows 7 ...

Страница 67: ...Appendix 67 For Windows 8 or Windows 8 1 ...

Страница 68: ...the screens can be set up here for example monitor 1 may be set up to be to the left of monitor 2 or vice versa This depends on the physical position of the LCD monitor in relation to the laptop The horizontal line displayed on both monitors can be based on the laptop or external monitor These are all adjustable options and all a user need do is drag the monitor of the main screen to the extended ...

Страница 69: ...Appendix 69 For Windows 7 For Windows 8 or Windows 8 1 ...

Страница 70: ...a PC so the user can enjoy a large external monitor Most current laptops support mainstream resolutions As shown in the figure above the resolution of the laptop monitor is only 1280 x 800 but after connecting a 27 external LCD monitor users can immediately improve their visual enjoyment to 1920 x 1080 Full HD quality For Windows Vista ...

Страница 71: ...Appendix 71 For Windows 7 ...

Страница 72: ...72 Appendix For Windows 8 or Windows 8 1 ...

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