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Troubleshooting Your System

Safety First—For You And Your System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.

Troubleshooting System Startup Failure

•

If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager,
the system hangs. The reverse is also true. You must boot to the same boot mode in which you installed the
operating system.

•

For all other startup issues, note the system messages that appear on the screen.

Troubleshooting External Connections

Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting
any external devices.

Troubleshooting The Video Subsystem

1.

Check the system and power connections to the monitor.

2.

Check the video interface cabling from the system to the monitor.

3.

Run the appropriate diagnostic test.

If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see

Getting Help

.

Troubleshooting A USB Device

Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7.

1.

Disconnect the keyboard and mouse cables from the system briefly and reconnect them.

2.

Connect the keyboard/mouse to the USB port(s) on the opposite side of the system.

3.

If the problem is resolved, restart the system, enter the System Setup, and check if the non-functioning USB ports

are enabled.

4.

Replace the keyboard/mouse with another working keyboard/mouse.

5.

If the problem is resolved, replace the faulty keyboard/mouse.

6.

If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to

the system.

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Содержание E18S Series

Страница 1: ...Dell PowerEdge R420 Systems Owner s Manual Regulatory Model E18S Series Regulatory Type E18S001 ...

Страница 2: ...arks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE are registered tra...

Страница 3: ... System Setup 22 Responding To Error Messages 22 Using The System Setup Navigation Keys 22 System Setup Options 22 System Setup Main Screen 23 System BIOS Screen 23 System Information Screen 23 Memory Settings Screen 24 Processor Settings Screen 24 SATA Settings Screen 25 Boot Settings Screen 26 Integrated Devices Screen 26 Serial Communications Screen 27 System Profile Settings Screen 28 System S...

Страница 4: ...Specific Guidelines 43 Removing Memory Modules 45 Installing Memory Modules 47 Hard Drives 47 Removing A 2 5 Inch Hard Drive Blank 48 Installing A 2 5 Inch Hard Drive Blank 49 Removing A 3 5 Inch Hard Drive Blank 49 Installing A 3 5 Inch Hard Drive Blank 49 Removing A Hot Swap Hard Drive 49 Installing A Hot Swap Hard Drive 50 Removing A Cabled Hard Drive 51 Installing A Cabled Hard Drive 52 Removi...

Страница 5: ...eplacing An SD vFlash Card 69 Internal Dual SD Module 70 Removing The Internal Dual SD Module 70 Installing The Internal Dual SD Module 71 Internal SD Card 72 Removing An Internal SD Card 72 Installing An Internal SD Card 72 Integrated Storage Controller Card 72 Removing The Integrated Storage Controller Card 73 Installing The Integrated Storage Controller Card 74 Processors 74 Removing A Processo...

Страница 6: ...our System 101 Safety First For You And Your System 101 Troubleshooting System Startup Failure 101 Troubleshooting External Connections 101 Troubleshooting The Video Subsystem 101 Troubleshooting A USB Device 101 Troubleshooting A Serial I O Device 102 Troubleshooting A NIC 102 Troubleshooting A Wet System 102 Troubleshooting A Damaged System 103 Troubleshooting The System Battery 104 Troubleshoot...

Страница 7: ...iagnostic Controls 112 6 Jumpers And Connectors 113 System Board Jumper Settings 113 System Board Connectors 114 Disabling A Forgotten Password 115 7 Technical Specifications 117 8 System Messages 121 LCD Messages 121 Viewing LCD Messages 121 Removing LCD Messages 121 System Error Messages 121 Warning Messages 135 Diagnostic Messages 135 Alert Messages 135 9 Getting Help 137 Contacting Dell 137 ...

Страница 8: ...8 ...

Страница 9: ...ems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 3 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the LCD panel on the front and the system s...

Страница 10: ...ddress and so on as per your need 9 Optical drive optional One optional slim SATA DVD ROM drive or DVD RW drive 10 Hard drives Up to four 3 5 inch or 2 5 inch hot swappable hard drives or SSDs Figure 2 Front Panel Features and Indicators Eight 2 5 Inch Hard Drive System Item Indicator Button or Connector Icon Description 1 Power on indicator power button The power on indicator lights when the syst...

Страница 11: ...mpliant 5 Optical drive optional One optional ultra slim SATA DVD ROM drive or DVD RW drive 6 LCD menu buttons Allows you to navigate the control panel LCD menu 7 LCD panel Displays system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descri...

Страница 12: ...s responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 4 Video connector Allows you to connect a VGA display to the system 5 Diagnostic indicators The diagnostic indicators light up to display error status 6 USB connectors 2 Allows you...

Страница 13: ...default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user configurable information about the system This screen is displayed during normal system operation when there are no status messages or errors When the system is in standby mode the LCD backlight turns off after five minutes of inactivity if there are no error messages Press one of the three navigation...

Страница 14: ...t IPv6 does not have Subnet MAC Displays the MAC addresses for iDRAC iSCSI or Network devices Name Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu Temperature Displays the te...

Страница 15: ...on the power supply Re seat the power supply by removing and reinstalling it If the problem persists see Getting Help Temperature indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover coolin...

Страница 16: ...atus indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after the system is turned on Drives are not ready for insertion or removal during...

Страница 17: ...onnect USB devices to the system The ports are USB 2 0 compliant 9 System identification connector Connects the optional system status indicator assembly through the optional cable management arm 10 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pressed the system status indic...

Страница 18: ...k indicator is amber The NIC is connected to a valid network at less than its maximum port speed Activity indicator is blinking green Network data is being sent or received Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred Figure 8 Power Supply Status Indicator 1 power sup...

Страница 19: ... in terms of efficiency feature set health status and supported voltage Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply Other Information You May Need WARNING See the safety and regulatory information that shipped with your system Warranty information may be included within this document or as a separate doc...

Страница 20: ...20 ...

Страница 21: ...re configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirection To enable Console Redirection in System Setup select System BIOS Serial Communication screen Serial Communication select O...

Страница 22: ...es If an error message is displayed while the system is booting make a note of the message For more information see System Error Messages NOTE After installing a memory upgrade it is normal for your system to display a message the first time you start your system Using The System Setup Navigation Keys Keys Action Up arrow Moves to the previous field Down arrow Moves to the next field Enter Allows ...

Страница 23: ...ache size and so on SATA Settings Displays options to enable or disable the integrated SATA controller and ports Boot Settings Displays options to specify the boot mode BIOS or UEFI Enables you to modify UEFI and BIOS boot settings Integrated Devices Displays options to enable or disable integrated device controllers and ports and to specify related features and options Serial Communication Displa...

Страница 24: ...emory Operating Mode can have different defaults and available options based on the memory configuration Node Interleaving If this field is Enabled memory interleaving is supported if a symmetric memory configuration is installed If Disabled the system supports Non Uniform Memory architecture NUMA asymmetric memory configurations By default Node Interleaving option is set to Disabled Processor Set...

Страница 25: ...or Allows you to control the number of enabled cores in each processor By default the Number of Cores per Processor option is set to All Processor 64 bit Support Specifies if the processor s support 64 bit extensions Processor Core Speed Displays the maximum core frequency of the processor Processor Bus Speed Displays the bus speed of the processors NOTE The processor bus speed option displays onl...

Страница 26: ... and the system fails to boot the system reattempts the boot sequence after 30 seconds By default the Boot Sequence Retry option is set to Disabled BIOS Boot Settings Allows you to enable or disable BIOS Boot options NOTE This option is enabled only if the boot mode is BIOS UEFI Boot Settings Allows you to enable or disable UEFI Boot options NOTE This option is enabled only if the boot mode is UEF...

Страница 27: ...al Enable option is set to Disabled Slot Disablement Allows you to enable or disable available PCIe slots on your system The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot CAUTION Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup If the slot is ...

Страница 28: ...ower Management Memory Frequency Allows you to set the memory frequency By default the Memory Frequency option is set to Maximum Performance Turbo Boost Allows you to enable or disable the processor to operate in turbo boost mode By default the Turbo Boost option is set to Enabled C1E Allows you to enable or disable the processor to switch to a minimum performance state when it is idle By default ...

Страница 29: ...ng system Allows you to clear all the contents of the TPM By default the TPM Clear option is set to No Intel TXT Allows you enable or disable Intel Trusted Execution Technology To enable Intel TXT Virtualization Technology must be enabled and TPM Security must be Enabled with Pre boot measurements By default the Intel TXT option is set to Off BIOS Update Control Allows you to update the BIOS using...

Страница 30: ... to enabled For more information on the password jumper settings see System Board Jumper Settings System password This is the password that you must enter to log on to your system Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system CAUTION The password features provide a basic level of security for the data on your system C...

Страница 31: ... reboots Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and or Setup password You cannot delete or change an existing System password if the Password Status is Locked To delete or change the existing System and or Setup password 1 To enter System Setup pr...

Страница 32: ...ost of the System Setup options If you do not enter the correct password in three attempts the system displays the message Invalid Password Number of unsuccessful password attempts x System Halted Must power down Even after you shut down and restart the system the error message is displayed until the correct password is entered The following options are exceptions If System Password is not Enabled...

Страница 33: ...ect until you restart the system Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked ...

Страница 34: ...ecycle Controller For more information about setting up the Lifecycle Controller configuring hardware and firmware and deploying the operating system see the Lifecycle Controller documentation at support dell com manuals iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI You can enable or disable various iDRAC parameters using t...

Страница 35: ...driver T10 and T15 Torx screwdrivers Wrist grounding strap connected to ground Front Bezel Optional Installing The Front Bezel 1 Hook the right end of the bezel onto the chassis 2 Fit the free end of the bezel onto the system 3 Secure the bezel with the keylock Figure 9 Installing and Removing the Front Bezel 1 release latch 2 keylock 3 front bezel 4 locking hook 35 ...

Страница 36: ...nd simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration exceeding five minutes Opening The System NOTE It ...

Страница 37: ...ect the system to its electrical outlet and turn the system on including any attached peripherals Inside The System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not author...

Страница 38: ...1 cooling shroud 2 power supply unit 3 storage controller card 4 expansion card riser 2 5 expansion card 6 expansion card riser 1 7 heat sink for processor 2 8 DIMMs 12 9 cooling fans 5 10 optical drive 11 hard drives 4 12 front I O panel 13 cable routing latch 38 ...

Страница 39: ...roud 3 power supply units 2 4 storage controller card 5 expansion card riser 2 6 expansion card 7 expansion card riser 1 8 heat sink for processor 2 9 DIMMs 12 10 cooling fans 5 11 optical drive 12 hard drives 4 13 control panel 14 hard drive backplane 15 cable routing latch 16 power distribution board 39 ...

Страница 40: ...warranty Read and follow the safety instructions that came with the product CAUTION Never operate your system with the cooling shroud removed The system may get overheated quickly resulting in shutdown of the system and loss of data 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Hold the touch points...

Страница 41: ...system on including any attached peripherals System Memory Your system supports DDR3 unbuffered ECC DIMMs UDIMM ECC and registered DIMMs RDIMMs It supports DDR3 and DDR3L voltage specifications NOTE MT s indicates DIMM speed in MegaTransfers per second Memory bus operating frequency can be 1600 MT s 1333 MT s 1066 MT s or 800 MT s depending on DIMM type UDIMM or RDIMM DIMM configuration number of ...

Страница 42: ... black NOTE DIMMs in sockets A1 to A6 are assigned to processor 1 and DIMMs in sockets B1 to B6 are assigned to processor 2 Figure 14 Memory Socket Locations Memory channels are organized as follows Processor 1 channel 1 memory sockets A1 and A4 channel 2 memory sockets A2 and A5 channel 3 memory sockets A3 and A6 Processor 2 channel 1 memory sockets B1 and B4 channel 2 memory sockets B2 and B5 ch...

Страница 43: ...s can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Depending on mode specific guidelines populate two or three DIMMs per processor one DIMM per channel at a time to maximize performance For more information see Mode Specific Guidelines If memory modules with different speeds are installed they will operate at the speed of t...

Страница 44: ...ble system memory is one half of the total installed physical memory Half of the installed memory is used to mirror the active DIMMs In the event of an uncorrectable error the system will switch over to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines NOTE The first memory channel for each processor Channel 1 is disabled and not available for Memory Mirro...

Страница 45: ... 1333 MT s 1R x8 1600 MT s A1 A2 B1 B2 12 2 6 1R x8 1333 MT s 1R x8 1600 MT s A1 A2 A3 B1 B2 B3 24 4 6 2R x8 1333 MT s 2R x8 1600 MT s A1 A2 A3 B1 B2 B3 48 8 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 96 16 6 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 B1 B2 B3 128 16 8 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 B1 B2 B3 B4 160 16 10 2R x4 1333 MT s 2R x4 1600 MT s A1 A2 A3 A4 A5 B1 B2 B3 B...

Страница 46: ...off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the cooling shroud 4 Locate the appropriate memory module socket s CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 5 Press down and out on the ejectors on each end of the socket until th...

Страница 47: ...moved memory module blank s for future use CAUTION Handle each memory module only on either card edge making sure not to touch the middle of the memory module 6 Align the memory module s edge connector with the alignment key of the memory module socket and insert the memory module in the socket NOTE The memory module socket has an alignment key that allows you to install the memory module in the s...

Страница 48: ...ntation for the storage controller card to ensure that the host adapter is configured correctly to support hot swap hard drive removal and insertion CAUTION Do not turn off or reboot your system while the hard drive is being formatted Doing so can cause a hard drive failure NOTE Use only hard drives that have been tested and approved for use with the hard drive backplane When you format a hard dri...

Страница 49: ...7 Removing and Installing a 3 5 Inch Hard Drive Blank 1 hard drive blank 2 release button Installing A 3 5 Inch Hard Drive Blank 1 If installed remove the front bezel 2 Insert the hard drive blank into the hard drive slot until the release button clicks into place 3 If applicable install the front bezel Removing A Hot Swap Hard Drive CAUTION To prevent data loss ensure that your operating system s...

Страница 50: ...g that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Use only hard drives that have been tested and approved for use with the hard drive backplane CAUTION Combining SAS and SATA hard drives in the same RAID volume is not supported CAUTION When installing a hard drive ensure that the adjacent drives are fully ins...

Страница 51: ... online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and from the peripherals 3 Open the system 4 Disconnect the da...

Страница 52: ...able to the hard drive If connecting to the integrated SATA controller SATA hard drives only connect the SATA data cable to the SATA_A D connector on the system board If connecting to a SAS RAID controller card SAS or SATA hard drives connect the data cable to the connector on the card edge 8 Close the system 9 Reconnect the system to the electrical outlet and turn on the system and attached perip...

Страница 53: ...irected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Align the screw holes on the 2 5 inch hard drive with the screw holes on the 3 5 inch hard drive adapter 2 Install the screws to secure the hard drive to the hard drive adapter Removin...

Страница 54: ...Figure 21 Removing and Installing a Hot Swap Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 screw holes 4 54 ...

Страница 55: ...e 22 Removing and Installing a Hard Drive Adapter With a 2 5 Inch Hot Swap Hard Drive Into a 3 5 Inch Hard Drive Carrier 1 hard drive carrier 2 screws 5 3 3 5 inch hard drive adapter 4 2 5 inch hard drive 55 ...

Страница 56: ...adapter into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier When aligned correctly the back of the hard drive will be flush with the back of the hard drive carrier 3 Attach the screws to secure the hard drive to the hard drive carrier Optical Drive Optional Removing The O...

Страница 57: ...blank 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 If applicable install the front bezel Figure 24 Removing and Installing the Optical Drive Hot Swappable Hard Drive Systems 1 optical drive 2 data cable 3 power cable 4 release tab Installing The Optical Drive In Hot Swappable Hard Drive Systems CAUTION Many repairs ...

Страница 58: ...t documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals...

Страница 59: ...e technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system inc...

Страница 60: ...gement software allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly Removing A Cooling Fan WARNING Opening or removing the system cover when the system is on may expose you to a risk of electric shock Exercise utmost care while removing or installing cooling fans CAUTION Many repairs may only be done by a certified service technician You...

Страница 61: ...that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Remove the cooling shroud or power distribution board shroud as applicable 4 Facing the front of the system lower the fan into the cooling fan bracket NOTE When aligned correctly the fan cable is on the left of the fan 5 Connect the fan s powe...

Страница 62: ...nd support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Locate the USB connector INT_USB on the expansion card riser 2 4 If installed remove...

Страница 63: ...st be installed first using the slot priority indicated All other expansion cards must be installed in card priority and slot priority order Table 4 Expansion Card Installation Priority Card Priority Card Type Height Slot Priority Max Allowed Per Slot 1 RAID Standard Height Low Profile 2 or 1 1 2 Converged Network Adapters CNAs Standard Height Low Profile 2 or 1 1 3 10 Gb NICs Standard Height Low ...

Страница 64: ... card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission FCC certification of the system The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system 8 Close the system 9 ...

Страница 65: ... follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Locate the expansion card connector on the riser 5 Open the expansion card...

Страница 66: ...y repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the ...

Страница 67: ... the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable reinstall the expansion card s into the expansion card riser 2 Align the expansion card riser with the connector and the riser guides on the system board 3 Lower the expansion card...

Страница 68: ...n card riser 1 6 Supporting the expansion card riser by the touch points hold the iDRAC Ports card by its edges and remove it from the iDRAC Ports card connector on the riser 7 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must install a filler bracket over an empty expansion slot to maintai...

Страница 69: ...d connector 7 Align the iDRAC Ports card bracket with the hooks on the chassis 8 Insert the card edge connector firmly into the iDRAC Ports card connector until the card is fully seated 9 Slide the expansion card latch into position 10 If applicable connect cables to the iDRAC Ports card 11 Close the system 12 Reconnect the system to its electrical outlet and turn the system on including any attac...

Страница 70: ...rs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open...

Страница 71: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Remove the expansion card riser 1 and any card s installed in the riser 4 Locate the IDSDM connector on the...

Страница 72: ... authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE To use an SD card with your system ensure that the internal SD card port is enabled in the System Setup 1 Turn off the system includ...

Страница 73: ...he system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system NOTE It is recommended that you remove the expansion card riser 2 before removing the storage controller card 3 Push down the two release levers at the edge of the card to disengage the card from the connector 4 Disengage the card from the storage controller card hold...

Страница 74: ...wing procedure when Installing an additional processor Replacing a processor NOTE To ensure proper system cooling you must install a processor blank and a heat sink blank in any empty processor socket Removing A Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or ...

Страница 75: ...ocket under strong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 7 Position your thumb firmly over the processor socket release lever and release the lever from the locked position by pushing down and out from under the tab Rotate the lever upward 8 Rotate the processor shield upward and out of the way CAUTION The socket pins are fragile and can be permanent...

Страница 76: ... telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 NOTE If you install a second processor you must remove the dummy fan from the FAN 6 slot install a cooling fan in the FAN 6 slot...

Страница 77: ...the way 9 Align the processor with the socket keys on the ZIF socket CAUTION Positioning the processor incorrectly can permanently damage the system board or the processor Be careful not to bend the pins in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket 10 With the release lever on the processor socket in the o...

Страница 78: ...ies if the load on the active power supply is greater than 50 and to sleep the redundant power supply if the load falls below 20 You can configure the Hot Spare feature using the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide underSoftware Systems Management Dell Remote Access Controllers at support dell com manuals Removing A Redundant Power Supply CAUTION Many ...

Страница 79: ...wer cable secure the cable with the strap NOTE When installing hot swapping or hot adding a new power supply in a system with two power supplies allow several seconds for the system to recognize the power supply and determine its status The power supply status indicator turns green to signify that the power supply is functioning properly Removing A Non Redundant Power Supply CAUTION Many repairs m...

Страница 80: ...igure 39 Removing and Installing a Non Redundant Power Supply 1 power supply 2 screw 3 24 pin power cable 4 8 pin power cable 5 standoff 6 SATA power cable Installing A Non Redundant Power Supply NOTE A hot swappable non redundant power supply must be installed in Slot 1 of the power supply bay 1 Open the system 2 Align the screw hole on the power supply with the standoff on the chassis 3 Tighten ...

Страница 81: ...pply blank align the blank with the power supply bay and insert it into the chassis until it clicks into place System Battery Replacing The System Battery WARNING There is a danger of a new battery exploding if it is incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional information CAUTION Many rep...

Страница 82: ...egative side of the connector 6 To install a new system battery support the battery connector by pressing down firmly on the positive side of the connector 7 Hold the battery with the facing up and slide it under the securing tabs at the positive side of the connector 8 Press the battery straight down into the connector until it snaps into place 9 Close the system 10 Reconnect the system to the el...

Страница 83: ...m from the electrical outlet 3 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 4 Remove all hard drives 5 Disconnect the SAS SATA SSD data signal and power...

Страница 84: ...Figure 44 Removing and Installing the Four Hard Drive Backplane 1 release tabs 2 2 hard drive backplane 3 guide pins 2 4 chassis hooks 4 84 ...

Страница 85: ...hard drive backplane 3 SAS cable connector 4 cable routing guide 5 signal cable connector 6 power cable connector 7 cable routing latch 8 power distribution board 9 cable retention latch Figure 46 Front View of the Eight Hard Drive Backplane 1 hard drive connectors 8 85 ...

Страница 86: ...rd Drive Backplane 1 SAS B connector 2 SAS A connector 3 backplane power connector 4 backplane signal connector Figure 48 Removing and Installing the Eight Hard Drive Backplane 1 hard drive backplane 2 release tabs 2 3 chassis hooks 4 86 ...

Страница 87: ...as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS ...

Страница 88: ...stalled remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION Do not use excessive force when removing the control panel as it can damage the connectors 4 Release the locking tabs of the control panel by angling the control panel up and away from the system For an eight 2 5 inch...

Страница 89: ...ected by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If applicable insert the control panel cable through the slot on the chassis CAUTION To avoid damaging the power LED do not use excessive force 2 Align the locking tabs on the control pa...

Страница 90: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the control panel from the chassis 5 Remove the screw s securi...

Страница 91: ...ling the Control Panel Module 3 5 Inch Cabled Hard Drive System 1 control panel module 2 control panel module screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 6 LED panel screws 2 7 LED panel 91 ...

Страница 92: ... 53 Removing and Installing the Control Panel Module 3 5 Inch Hot Pluggable Hard Drive System 1 control panel module 2 screws 2 3 control panel module connector cable 4 USB connector cable 5 control panel 92 ...

Страница 93: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 For a 3 5 inch cabled hard drive system a Insert the LED panel into the slot in the chassis b Secure the LED panel with the screws 2 Insert the control panel module into the slot in the chassis and align the two screw holes on the control panel module with the correspondin...

Страница 94: ... If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system CAUTION The display module connector is a ZIF zero insertion force connector Ensure that the locking tab on the connector is released before removal and insertion The locking tab must be engaged after insertion 4 Discon...

Страница 95: ...b on the connector is released before removal and insertion The locking tab must be engaged after insertion 5 Connect the display module cables to the control panel board 6 Close the system 7 If applicable install the front bezel 8 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Power Distribution Board Shroud Removing The Power Distribution ...

Страница 96: ...anty Read and follow the safety instructions that came with the product NOTE For proper seating of the power distribution shroud in the chassis ensure that the cables inside the system are routed through the cable securing latch 1 Align the PDB shroud with the numbered fan bay and the arrow as the guide 2 Lower the PDB shroud into the chassis so that the two tabs on the PDB shroud rest on the cool...

Страница 97: ...me with the product NOTE The power distribution board is present only in systems that support redundant power supplies 1 If installed remove the front bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Remove the power supplies from the system 5 Remove the PDB shroud 6 Disconnect the power distribu...

Страница 98: ...ed service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION If you are using the Trusted Program Module TP...

Страница 99: ... technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board assembly 2 Transfer the following ...

Страница 100: ...dules f internal dual SD module g PDB shroud h cooling shroud 7 Reconnect all cables to the system board NOTE Ensure that the cables inside the system are routed secured using the cable securing latches 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 10 Import your new or existing iDRAC Enterprise license For more informa...

Страница 101: ...ecurely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Get...

Страница 102: ...ning to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indicator does not light check all cable connections If the activity indicator does not light the network driver files might be damaged or missing Remove and reinstall the drivers if applicable See the NIC s documentation If applicable change the autonegotiation setting Use another connector on the switch...

Страница 103: ...y only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and a...

Страница 104: ...roubleshooting Power Supplies CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions t...

Страница 105: ...ripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen If an error message is displayed indicating a fault with a specific memory module go to step 12 4 Enter the System Setup and check the system memory setting Make any changes to the memory settings if ...

Страница 106: ...AUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE ...

Страница 107: ... Ensure that a power cable is properly connected to the drive 9 Close the system If the problem is not resolved see Getting Help Troubleshooting A Tape Backup Unit CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support...

Страница 108: ...card are installed and are configured correctly See the operating system documentation for more information 4 Restart the system and enter the System Setup 5 Verify that the controller is enabled and the drives are displayed in the System Setup If the problem persists try troubleshooting the expansion cards or see Getting Help Troubleshooting A Storage Controller CAUTION Many repairs may only be d...

Страница 109: ...thorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE When troubleshooting an expansion card see the documentation for your operating system and the expansion card 1 Run the appropriate diagnostic test 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that...

Страница 110: ...due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Run the appropriate diagnostics test 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system 4 Ensure that the processor and heat sink are properly installed 5 Close the system 6 Run the ap...

Страница 111: ...werEdge Diagnostics User s Guide under Software Serviceability Tools at support dell com manuals Dell Embedded System Diagnostics NOTE Also known as Enhanced Pre boot System Assessment ePSA diagnostics The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to Run tests automatically or in an interactive mode Repeat tests Display or save test ...

Страница 112: ...tatus information of all detected devices Results Displays the results of all tests that are executed System Health Provides the current overview of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot...

Страница 113: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 2 4 The password feature is disabled pins 4 6 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 3 5 The configuration settings are cleared at the next system boot pins 1 3 113 ...

Страница 114: ...em identification button 3 CMA_JACK System identification connector 4 USB 2 USB connector 5 USB 1 USB connector 6 IO_RISER2 Riser 2 connector 7 NIC2 Network connector 8 NIC1 Network connector 9 VGA Video connector 10 COM Serial connector 11 IO_RISER1 Riser 1 connector 12 CPU2 Processor socket 2 13 FAN6 Cooling fan connector 14 FAN5 Cooling fan connector 114 ...

Страница 115: ...nables these password features or disables them and clears any password s currently in use CAUTION See Protecting Against Electrostatic Discharge in the safety instructions that came with the system 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the jumper plug from the password jumper 4 Close the system The ...

Страница 116: ...116 ...

Страница 117: ...or 1600 MT s DDR3 registered unbuffered or load reduced Error Correcting Code ECC DIMMs Support for advanced ECC or memory optimized operation Memory module sockets Twelve 240 pin Memory module capacities RDIMMs 2 GB single rank 4 GB single and dual rank 8 GB dual rank and 16 GB dual rank UDIMMs 2 GB single rank and 4 GB single and dual rank Minimum RAM 2 GB with one processor 4 GB with two proces...

Страница 118: ...evices are data only Connectors Back NIC Two 10 100 1000 Mbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA iDRAC7 One optional 1 GbE Ethernet External vFlash card One flash memory card slot with iDRAC Enterprise card NOTE The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system Front USB Two 4 pin USB 2 0 compliant V...

Страница 119: ...urs 5 C to 40 C at 5 to 85 RH with 26 C dew point NOTE Outside the standard operating temperature 10 C to 35 C the system can operate down to 5 C or up to 40 C for a maximum of 10 of its annual operating hours For temperatures between 35 C and 40 C de rate maximum allowable dry bulb temperature by 1 C per 175 m above 950 m 1 F per 319 ft 1 of annual operating hours 5 C to 45 C at 5 to 90 RH with 2...

Страница 120: ...120 ...

Страница 121: ...the display Clear the SEL You can perform this task remotely but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately 10 seconds reconnect the power cable and restart the system System Error Messages System messages appear on the monitor to notify you of a possible problem with the system These messages refer...

Страница 122: ...stem or an application failed to communicate within the time out period Action Check the operating system application hardware and system event log for exception events ASR0001 Message The watchdog timer reset the system Details The operating system or an application failed to communicate within the time out period The system was reset Action Check the operating system application hardware and sys...

Страница 123: ...ing Help CPU0001 Message CPU number has a thermal trip over temperature event LCD Message CPU number has a thermal trip Check CPU heat sink Details The processor temperature increased beyond the operational range Action Review the logs for fan failures If no fan failures are detected check inlet temperature if available and reinstall processor heat sink If the problem persists see Getting Help CPU...

Страница 124: ...n on the system 4 If the issue persists see Getting Help CPU0701 Message CPU number protocol error detected LCD Message CPU number protocol error detected Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the ...

Страница 125: ... Power cycle system Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is seated correctly 4 Reapply input power and turn on the system 5 If the issue persis...

Страница 126: ...may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect MEM0000 Message Persistent correctable memory errors detected on a memory device at location s location Details This is an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0001...

Страница 127: ...ly misconfigured or has failed Action Check the memory configuration Re seat the memory modules If the issue persists see Getting Help MEM1208 Message Memory spare redundancy is lost Check memory device at location location LCD Message Memory spare lost on location Power cycle system Details Memory sparing is no longer available Action Re seat the memory modules If the issue persists see Getting H...

Страница 128: ...l the device PCI1342 Message A bus time out was detected on a component at slot number Details System performance may be degraded or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1348 Message A PCI parity error was detected on a component at slot number LCD Message PCI parity error on slot number Re seat PCI card Details...

Страница 129: ...gure the memory for system operation Action Compare system memory installation to supported system memory configurations PSU0001 Message Power supply number failed LCD Message PSU number failed Check PSU Action Remove and reinstall the power supply If the issue persists see Getting Help PSU0002 Message A predictive failure detected on power supply number LCD Message Predictive failure on PSU numbe...

Страница 130: ...sts see Getting Help PSU0032 Message The temperature for power supply number is in a warning range Details System performance may be degraded Action Check the system operating environment including airflow and inlet temperature Check system logs for temperature and thermal component failures PSU0033 Message The temperature for power supply number is outside of the allowable range LCD Message PSU n...

Страница 131: ...supply number is rated for value watts LCD Message PSU wattage mismatch PSU number value watts Details Power supplies should be of the same input type and power rating Action Install matched power supplies and review this manual for proper configuration PSU1201 Message Power supply redundancy is lost Details The power supply tries to operate in a degraded state System Performance and power redunda...

Страница 132: ...etails An error was reported during a SD card read or write Action Reseat the flash media If the problem persists see Getting Help RFM1014 Message Removable Flash Media name is write protected LCD Message Removable Flash Media name is write protected Check SD Card Details The card is write protected by the physical latch on the SD card A write protected card cannot be used Action If unintended rem...

Страница 133: ...The chassis is open while the power is off LCD Message Intrusion detected Check chassis cover Details The chassis was opened while the power was off System security may have been compromised Action Close the chassis and verify hardware inventory Check system logs SEL0006 Message All event logging is disabled Details This message is displayed when all event logging has been disabled by the user Act...

Страница 134: ...et temperature is greater than the upper warning threshold LCD Message System inlet temperature is outside of range Details Ambient air temperature is too warm or one or more fans may have failed Action Check the system operating environment and review event log for fan failures TMP0121 Message The system inlet temperature is greater than the upper critical threshold LCD Message System inlet name ...

Страница 135: ...n or the operating system For more information see the documentation that accompanied the operating system or application Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Using System Diagnostics chapter for more information about system diagnostics Alert Messages Systems management software generates alert messages for your syst...

Страница 136: ...136 ...

Страница 137: ...d service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Select your support category 3 If you are not a U S customer select your country code at the bottom of the support dell com page or select All to see more choices 4 Select the appropriate s...

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