Dell E1200i ExaScale, Руководство по установке

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Technical Support |
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Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
Step Task
1
Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the
show hardware
command.
2
Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support case
by:
• Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center on
page 88 ).
• Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center on
page 88 ). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.
• A description of the failure, including log messages. This generally includes:
• Output from the
show tech-support
[
non-paged
] command (This report is very long, so the storage
buffer in your terminal program should be set high.)
• Output from the
show logging eventlog
[
unit
] command, where
unit
is the stack ID of the member unit
that experienced the failure (This report is included as a section in the output of
show tech-support
.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used