Dell Dimension C7565 Скачать руководство пользователя

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Contents

Solving Problems

Troubleshooting Tips

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Battery Problems

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Drive Problems

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CD and DVD drive problems

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Hard drive problems

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E-Mail, Modem, and Internet Problems

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Error Messages

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Media Card Reader Problems

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Keyboard Problems

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Lockups and Software Problems

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The computer does not start up

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The computer stops responding

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A program stops responding

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A program crashes repeatedly

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A program is designed for an earlier Windows operating system

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A solid blue screen appears

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Содержание Dimension C7565

Страница 1: ... connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2 0 connectors 2 cover latch release Service Tag power connector parallel connector USB 2 0 connectors 5 VGA video connector integrated serial connector network adapter sound card connectors card slots for PCI Express x16 1 PCI 2 PCI Express x1 1 Model DCSM C7565bk1 book Page 1 Wednesday January 26 2005 1 37 PM ...

Страница 2: ... reserved Reproduction in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo Inspiron DellPrecision Dimension OptiPlex Latitude PowerEdge PowerVault PowerApp DellNet and PowerConnect are trademarks of Dell Inc Intel and Pentium are registered trademarks of Intel Corporation Microsoft Windows and Outlook are registe...

Страница 3: ...CD or DVD 17 Using Blank CD Rs and CD RWs 18 Helpful Tips 18 Using a Media Card Reader Optional 19 Connecting Two Monitors 20 Connecting Two Monitors With VGA Connectors 20 Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 21 Connecting a TV 21 Changing the Display Settings 22 Setting Up a Home and Office Network 22 Connecting to a Network Adapter 22 Network Setup Wi...

Страница 4: ...onding 32 A program stops responding 33 A program crashes repeatedly 33 A program is designed for an earlier Windows operating system 33 A solid blue screen appears 33 Other software problems 34 Memory Problems 34 Mouse Problems 35 Network Problems 36 Power Problems 36 Printer Problems 37 Scanner Problems 38 Sound and Speaker Problems 39 No sound from speakers 39 No sound from headphones 40 Video ...

Страница 5: ... Restore by Symantec 51 4 Removing and Installing Parts Before You Begin 53 Recommended Tools 53 Turning Off Your Computer 53 Before Working Inside Your Computer 54 Front View of the Computer 55 Back View of the Computer 57 Removing the Computer Cover 59 Inside View of Your Computer 60 System Board Components 61 Memory 62 DDR2 Memory Overview 62 Addressing Memory With 4 GB Configurations 63 Instal...

Страница 6: ...Drive 82 Installing a Hard Drive 83 Adding a Second Hard Drive 84 Floppy Drive 85 Removing a Floppy Drive 85 Installing a Floppy Drive 87 Media Card Reader 89 Removing a Media Card Reader 90 Installing a Media Card Reader 92 CD DVD Drive 93 Removing a CD DVD Drive 94 Installing a CD DVD Drive 95 Battery 98 Replacing the Battery 98 Replacing the Computer Cover 99 5 Appendix Specifications 101 Syste...

Страница 7: ...Drive 115 CDs and DVDs 115 Dell Technical Support Policy U S Only 116 Definition of Dell Installed Software and Peripherals 116 Definition of Third Party Software and Peripherals 116 FCC Notices U S Only 116 Class A 117 Class B 117 FCC Identification Information 118 Contacting Dell 118 Index 135 C7565bk1 book Page 7 Wednesday January 26 2005 1 37 PM ...

Страница 8: ...8 Contents C7565bk1 book Page 8 Wednesday January 26 2005 1 37 PM ...

Страница 9: ...er depending on your country What Are You Looking For Find it Here Warranty information Safety instructions Regulatory information Ergonomics information End User License Agreement Dell Product Information Guide How to set up my computer Setup Diagram C7565bk1 book Page 9 Wednesday January 26 2005 1 37 PM ...

Страница 10: ...sions with other users and technical support Documentation for my computer Dell Support Website support dell com NOTE Select your region to view the appropriate support site The Dell Support website provides several online tools including Solutions Troubleshooting hints and tips articles from technicians and online courses Community Online discussion with other Dell customers Upgrades Upgrade info...

Страница 11: ...r a USB cable or a parallel cable Your printer may not come with a printer cable so if you purchase a cable separately ensure that it is compatible with your printer If you purchased a printer cable at the same time you purchased your computer the cable may arrive in the computer box Connecting a USB Printer NOTE You can connect USB devices while the computer is turned on 1 Complete the operating ...

Страница 12: ...puter see page 53 NOTICE For best results use a 3 m 10 ft or shorter parallel cable 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws Attach the cable to the connector on the printer and snap the two clips into the two notches USB printer cable USB connector on computer USB connector on printer C7565bk1 book Page 12 Wednesday January 26 2005 1...

Страница 13: ...p connections are considerably slower than DSL and cable modem connections DSL connections that provide high speed Internet access through your existing telephone line With a DSL connection you can access the Internet and use your telephone on the same line simultaneously Cable modem connections that provide high speed Internet access through your local cable TV line If you are using a dial up con...

Страница 14: ...from a list of Internet service providers ISPs If you have already obtained setup information from your ISP but you did not receive a setup CD click Set up my connection manually If you have a CD click Use the CD I got from an ISP 5 Click Next If you selected Set up my connection manually continue to step 6 Otherwise follow the instructions on the screen to complete the setup NOTE If you do not kn...

Страница 15: ...ce the disc label side up in the center of the tray 3 Press the eject button or gently push in the tray To format CDs for storing data to create music CDs or to copy CDs see the CD software that came with your computer NOTE Ensure that you follow all copyright laws when you create CDs A CD player includes the following basic buttons Play Move backward within the current track Pause Move forward wi...

Страница 16: ...rtainment and then click Volume Control 2 In the Volume Control window click and drag the bar in the Volume Control column and slide it up or down to increase or decrease the volume For more information on volume control options click Help in the Volume Control window Eject Go to the next track Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pa...

Страница 17: ... files on your computer and creating MP3 CDs For instructions see the Sonic RecordNow documentation that came with your computer Open Sonic RecordNow click the question mark icon in the upper right corner of the window and then click RecordNow Help or RecordNow Tutorial How to Copy a CD or DVD NOTE If you have a DVD CD RW combo drive and you experience recording problems check for available softwa...

Страница 18: ...VD Rs and DVD RWs Blank DVD Rs can be used to permanently store large amounts of information After you create a DVD R disc you may not be able to write to that disc again if the disc is finalized or closed during the final stage of the disc creation process Use blank DVD RWs if you plan to erase rewrite or update information on that disc later Helpful Tips Use Microsoft Windows Explorer to drag an...

Страница 19: ...a SMC CompactFlash Type I and II CF I II MicroDrive Card SecureDigital Card SD MultiMediaCard MMC Memory Stick MS MS Pro For information on installing a Media Card Reader see Installing a Media Card Reader on page 92 xD Picture Card and SmartMedia SMC Memory Stick MS MS Pro SecureDigital Card SD MultiMediaCard MMC CompactFlash Type I and II CF I II and MicroDrive Card C7565bk1 book Page 19 Wednesd...

Страница 20: ...TV you may connect only one monitor VGA or DVI in addition to the TV If you purchased a graphics card that supports dual monitors follow these instructions to connect and enable your monitors The instructions tell you how to connect either two monitors each with a VGA connector one monitor with a VGA connector and one monitor with a DVI connector or a TV Connecting Two Monitors With VGA Connectors...

Страница 21: ...g a TV NOTE To connect a TV to your computer you must purchase an S video cable which is available at most consumer electronics stores An S video cable is not included with your computer 1 Follow the procedures in Before You Begin on page 53 2 Connect one end of the S video cable to the TV OUT connector on the back of the computer 3 Connect the other end of the S video cable to the S video input c...

Страница 22: ...ick the Start button click Help and Support click User and system guides click Device guides and then click the guide for your graphics card Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE Plug the network cable into the network adapter connector on the computer Do not plug the network cable into the modem connector on the computer Do not plug a network cable into a tel...

Страница 23: ...o the entire computer When the computer exits from a power conservation mode the Windows desktop is restored to the state it was in before it entered the mode NOTE Windows XP Professional includes security and networking features not available in Windows XP Home Edition When a Windows XP Professional computer is connected to a network different options related to security and networking appear in ...

Страница 24: ...ernate mode file before shipping the computer to you If the computer s hard drive becomes corrupted Windows XP recreates the hibernate file automatically Power Options Properties Define your standby mode settings hibernate mode settings and other power settings in the Power Options Properties window To access the Power Options Properties window 1 Click the Start button and click Control Panel 2 Un...

Страница 25: ... any key on the keyboard or click the mouse To avoid this problem always set the monitor to time out before the hard drive Advanced Tab The Advanced tab allows you to Place the power options icon in the Windows taskbar for quick access Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode Program the power button to activate standby ...

Страница 26: ... Hyper Threading and may require an update from the software manufacturer Contact the software manufacturer for updates and information about using Hyper Threading with your software To determine if your computer is using Hyper Threading technology 1 Click the Start button right click My Computer and then click Properties 2 Click Hardware and click Device Manager 3 In the Device Manager window cli...

Страница 27: ...rd used batteries according to the manufacturer s instructions CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Drive Problems CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide REPLACE THE BATTERY If you have to repeatedly reset ...

Страница 28: ...THE CABLE CONNECTIONS RUN THE HARDWARE TROUBLESHOOTER See page 49 RUN THE DELL DIAGNOSTICS See page 46 ADJUST THE WINDOWS VOLUME CONTROL Click the speaker icon in the lower right corner of your screen Ensure that the volume is turned up by clicking the slidebar and dragging it up Ensure that the sound is not muted by clicking any boxes that are checked CHECK THE SPEAKERS AND SUBWOOFER See Sound an...

Страница 29: ...ONNECTION CHECK THE TELEPHONE JACK CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK USE A DIFFERENT TELEPHONE LINE Verify that the telephone line is connected to the jack on the modem The jack has either a green label or a connector shaped icon next to it Ensure that you hear a click when you insert the telephone line connector into the modem Disconnect the telephone line from the modem and c...

Страница 30: ...program open click File If Work Offline has a checkmark next to it click the checkmark to remove it and connect to the Internet For help contact your Internet service provider A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS Do not use these characters in filenames A REQUIRED DLL FILE WAS NOT FOUND The program that you are trying to open is missing an essential file To remove and then rei...

Страница 31: ...n a drive for the Media Card Reader 1 Right click My Computer and select Manage 2 Select the Disk Management option 3 Right click the corresponding drive letter in the right pane that needs to be changed 4 Select Drive Letter and Paths 5 From the drop down list select the new drive letter assignment for the Media Card Reader 6 Click OK to confirm your selection NOTE The Media Card Reader appears a...

Страница 32: ...53 reconnect the keyboard cable as shown on the setup diagram for your computer and then restart the computer Check the cable connector for bent or broken pins and for damaged or frayed cables Straighten bent pins Remove keyboard extension cables and connect the keyboard directly to the computer TEST THE KEYBOARD Connect a properly working keyboard to the computer and try using the keyboard RUN TH...

Страница 33: ...nd then reinstall the program RUN THE PROGRAM COMPATIBILITY WIZARD The Program Compatibility Wizard configures a program so it runs in an environment similar to non Windows XP operating system environments 1 Click the Start button point to All Programs Accessories and then click Program Compatibility Wizard 2 In the welcome screen click Next 3 Follow the instructions on the screen TURN THE COMPUTE...

Страница 34: ...and configured properly Verify that the device drivers do not conflict with the program If necessary uninstall and then reinstall the program BACK UP YOUR FILES IMMEDIATELY USE A VIRUS SCANNING PROGRAM TO CHECK THE HARD DRIVE FLOPPY DISKS OR CDS SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE Save and close ...

Страница 35: ...E CABLE 1 Remove mouse extension cables if used and connect the mouse directly to the computer 2 Reconnect the mouse cable as shown on the setup diagram for your computer RESTART THE COMPUTER 1 Simultaneously press Ctrl Esc to display the Start menu 2 Type u press the keyboard arrow keys to highlight Shut down or Turn Off and then press Enter 3 After the computer turns off reconnect the mouse cabl...

Страница 36: ...UTER If the link integrity light is off that indicates no network communication exists Replace the network cable For a description of network lights see Controls and Lights on page 104 RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN CHECK YOUR NETWORK SETTINGS Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the...

Страница 37: ...nd front panel cable are securely connected to the system board see page 61 IF THE POWER LIGHT IS STEADY AMBER A device might be malfunctioning or incorrectly installed Remove and then reinstall the memory modules see page 63 Remove and then reinstall any cards see page 65 Remove and then reinstall the graphics card if applicable see page 70 IF THE POWER LIGHT IS BLINKING AMBER The computer is rec...

Страница 38: ...anel and then click Printers and Other Hardware 2 Click View installed printers or fax printers If the printer is listed right click the printer icon 3 Click Properties and click the Ports tab For a parallel printer ensure that the Print to the following port s setting is LPT1 Printer Port For a USB printer ensure that the Print to the following port s setting is USB REINSTALL THE PRINTER DRIVER S...

Страница 39: ... the setup diagram supplied with the speakers If you purchased a sound card ensure that the speakers are connected to the card ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON See the setup diagram supplied with the speakers If your speakers have volume controls adjust the volume bass or treble to eliminate distortion ADJUST THE WINDOWS VOLUME CONTROL Click or double click the speaker icon...

Страница 40: ...sound is not muted CHECK THE MONITOR CABLE CONNECTION Ensure that the graphics cable is connected as shown on the setup diagram for your computer If you are using a graphics extension cable and removing the cable solves the problem the cable is defective Swap the computer and monitor power cables to determine if the power cable is defective Check the connector for bent or broken pins It is normal ...

Страница 41: ...from the monitor MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES Fans fluorescent lights halogen lamps and other electrical devices can cause the screen image to appear shaky Turn off nearby devices to check for interference ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE ADJUST THE WINDOWS DISPLAY SETTINGS 1 Click the Start button click Control Panel and then click Appe...

Страница 42: ...42 Solving Problems w w w d e l l c o m s u p p o r t d e l l c o m C7565bk1 book Page 42 Wednesday January 26 2005 1 37 PM ...

Страница 43: ...een After the computer starts and the user accesses the operating system all four lights go off If the computer malfunctions the color and sequence of the lights identify the problem Light Pattern Problem Description Suggested Resolution The computer is starting normally None The computer is in a normal on condition and the operating system is running The computer is in a normal off condition None...

Страница 44: ...ible graphics card failure has occurred If the computer has a graphics card remove the card reinstall it see page 70 and then restart the computer If the problem still exists install a graphics card that you know works and restart the computer If the problem persists or the computer has integrated graphics contact Dell see page 118 A possible floppy or hard drive failure has occurred Reseat all po...

Страница 45: ...ent requirements exist see page 63 Verify that the memory modules that you are installing are compatible with your computer see page 63 If the problem persists contact Dell see page 118 A possible expansion card failure has occurred 1 Determine if a conflict exists by removing a card not a graphics card see page 70 and restarting the computer 2 If the problem persists reinstall the card that you r...

Страница 46: ...ight Boot to Utility Partition and press Enter 4 When the Dell Diagnostics Main Menu appears select the test you want to run Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears click the button for the option you want Another failure has occurred Ensure that the cables are properly connected to the system board from the hard drive CD drive and DVD drive s...

Страница 47: ...lly takes an hour or more and requires you to answer questions periodically Custom Test Tests a specific device You can customize the tests you want to run Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having Tab Function Results Displays the results of the test and any error conditions encountered Errors Display...

Страница 48: ...all drivers if you Upgrade your operating system Reinstall your operating system Connect or install a new device Identifying Drivers If you experience a problem with any device identify whether the driver is the source of your problem and if necessary update the driver Windows XP 1 Click the Start button and click Control Panel 2 Under Pick a Category click Performance and Maintenance 3 Click Syst...

Страница 49: ... 2 Click Properties 3 Click the Hardware tab and click Device Manager 4 Double click the type of device for which you are installing the driver 5 Double click the name of the device for which you are installing the driver 6 Click the Driver tab and click Update Driver 7 Click Install from a list or specific location Advanced and click Next 8 Click Browse and browse to the location to which you pre...

Страница 50: ...data files System Restore does not monitor your data files or recover them NOTE The procedures in this document were written for the Windows default view so they may not work if you set your Dell computer to the Windows Classic view Creating a Restore Point 1 Click the Start button and click Help and Support 2 Click System Restore 3 Follow the instructions on the screen Restoring the Computer to a...

Страница 51: ...install Windows XP with less than 200 MB of free hard disk space available System Restore is automatically disabled To see if System Restore is enabled 1 Click the Start button and click Control Panel 2 Click Performance and Maintenance 3 Click System 4 Click the System Restore tab 5 Ensure that Turn off System Restore is unchecked Using Dell PC Restore by Symantec NOTE Dell PC Restore is not avai...

Страница 52: ...rs click Restore 4 On the next screen click Confirm The restore process takes approximately 6 10 minutes to complete 5 When prompted click Finish to reboot the computer NOTE Do not manually shut down the computer Click Finish and let the computer completely reboot 6 When prompted click Yes The computer restarts Because the computer is restored to its original operating state the screens that appea...

Страница 53: ...t may require the following tools Small flat blade screwdriver Phillips screwdriver Flash BIOS update program floppy disk or CD Turning Off Your Computer NOTICE To avoid losing data save and close any open files and exit any open programs before you turn off your computer 1 Shut down the operating system a Save and close any open files exit any open programs click the Start button and then click T...

Страница 54: ...before you disconnect the cable As you pull connectors apart keep them evenly aligned to avoid bending any connector pins Also before you connect a cable ensure that both connectors are correctly oriented and aligned NOTICE To avoid damaging the computer perform the following steps before you begin working inside the computer 1 Turn off your computer see page 53 NOTICE To disconnect a network cabl...

Страница 55: ...Removing and Installing Parts 55 Front View of the Computer 2 3 10 4 5 9 11 8 6 7 1 12 C7565bk1 book Page 55 Wednesday January 26 2005 1 37 PM ...

Страница 56: ...also be on when a device such as a CD player is operating 7 vents For adequate cooling do not block any of the vents NOTICE Ensure that there is a minimum of two inches of space between all vents and any object near these vents NOTICE Keep the vent area clean and dust free to ensure that the system is adequately ventilated Use only a dry cloth to clean the vent area to avoid water damage to the sy...

Страница 57: ...Removing and Installing Parts 57 Back View of the Computer 2 3 1 7 5 4 8 6 C7565bk1 book Page 57 Wednesday January 26 2005 1 37 PM ...

Страница 58: ...bootable USB devices 4 network adapter connector To attach your computer to a network or broadband device connect one end of a network cable to either a network jack or your network or broadband device Connect the other end of the network cable to the network adapter connector on your computer A click indicates that the network cable has been securely attached NOTE Do not plug a telephone cable in...

Страница 59: ...edures in Before You Begin on page 53 NOTICE Ensure that sufficient space exists to support the removed cover at least 30 cm 1 ft of desk top space NOTICE Ensure that you are working on a level protected surface to avoid scratching either the computer or the surface on which it is resting 2 Lay your computer on its side with the computer cover facing up 3 Pull back the cover release latch located ...

Страница 60: ...6 Release the cover from the hinge tabs and set it aside in a secure location Inside View of Your Computer CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide Follow the procedures in Before You Begin on page 53 hard drive power supply system board floppy drive CD or DVD drive May not be present on all computers C75...

Страница 61: ...or power connector battery socket BATTERY SATA connectors 2 SATA 0 SATA 2 IDE drive connector floppy drive connector FLOPPY front panel I O connector password jumper PSWD PCI Express x16 card connector PCI Express x1 card connector clear CMOS jumper RTCRST serial PS 2 connector FlexBay USB connector PCI card connectors C7565bk1 book Page 61 Wednesday January 26 2005 1 37 PM ...

Страница 62: ...he label on the module to determine the module s capacity NOTE Always install DDR2 memory modules in the order indicated on the system board The recommended memory configurations are A pair of matched memory modules installed in DIMM connectors 1 and 2 or A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched pair installed in DIMM connectors 3 and 4 NOTICE Do no...

Страница 63: ...emory available to the operating system is less than 4 GB Certain components within the computer require address space in the 4 GB range Any address space reserved for these components cannot be used by computer memory Installing Memory CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide NOTICE To prevent static dam...

Страница 64: ...o the memory module press the module straight down into the connector while you apply equal force to each end of the module 5 Insert the module into the connector until the module snaps into position If you insert the module correctly the securing clips snap into the cutouts at each end of the module securing clips 2 connector memory connector closest to processor notch memory module cutouts 2 cro...

Страница 65: ...y from your body before you touch any of your computer s electronic components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Press out the securing clip at each end of the memory module connector 3 Grasp the module and pull up If the module is difficult to remove gently ease the module back and forth to remove ...

Страница 66: ...you are installing or replacing a card follow the procedures in the next section If you are removing but not replacing a PCI card see Removing a PCI Card on page 69 If you are replacing a card remove the current driver for the card from the operating system If you are installing or replacing a PCI Express card see Installing a PCI Express Card on page 70 Installing a PCI Card 1 Follow the procedur...

Страница 67: ...s and ease it out of its connector 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your computer CAUTION Some network adapters automatically start the computer when they are connected to a network To guard against electrical shock be sure to unplug your computer fro...

Страница 68: ...l cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide fully seated card not fully seated card bracketcaught outside of slot bracket within slot alignment guide alignment bar card retention door release tab C7565bk1 book Page 68 Wednesday January 26 2005 1 37 PM ...

Страница 69: ...a Enter system setup see page 105 select Network Controller and then change the setting to Off b Connect the network cable to the add in network adapter s connectors Do not connect the network cable to the integrated connector on the back panel 13 Install any drivers required for the card as described in the card documentation Removing a PCI Card 1 Follow the procedures in Before You Begin on page...

Страница 70: ...n b Connect the network cable to the integrated connector on the back panel of the computer PCI Express Cards Your computer supports one PCI Express x16 card and one PCI Express x1 card If you are installing or replacing a PCI Express card follow the procedures in the next section If you are removing but not replacing a card see Removing a PCI Express Card on page 75 If you are replacing a card re...

Страница 71: ...in place b Set the retention mechanism aside in a secure location 4 If you are installing a new card remove the filler bracket to create a card slot opening Then continue with step 5 5 If you are replacing a card that is already installed in the computer remove the card If necessary disconnect any cables connected to the card If your card includes a retention mechanism remove the top of the retent...

Страница 72: ...r computer from its electrical outlet before installing any cards 7 If you are installing the card into the x16 card connector position the card so the securing slot is aligned with the securing tab and gently pull the securing tab NOTICE Ensure that you release the securing tab to unseat the card If the card is not removed correctly the system board may be damaged 8 Place the card in the connecto...

Страница 73: ...hanism ensure that The tops of all cards and filler brackets are flush with the alignment bar The notch in the top of the card or filler bracket fits around the alignment guide 11 Snap the card retention mechanism into place securing the x16 PCI card fully seated card not fully seated card bracketcaught outside of slot bracket within slot alignment guide alignment bar C7565bk1 book Page 73 Wednesd...

Страница 74: ...al outlets and then turn them on 13 If you installed a sound card a Enter system setup see page 105 select Audio Controller and then change the setting to Off b Connect external audio devices to the sound card s connectors Do not connect external audio devices to the microphone speaker headphone or line in connectors on the back panel 14 If you installed an add in network adapter and want to disab...

Страница 75: ...e 118 NOTE Installing filler brackets over empty card slot openings is necessary to maintain FCC certification of the computer The brackets also keep dust and dirt out of your computer 5 Reseat the card retention mechanism in the tabs and pivot downward to snap it into place 6 Close the card retention door to snap it into place securing the card s NOTICE To connect a network cable first plug the c...

Страница 76: ... always unplug your computer from the electrical outlet before removing the cover Removing the Drive Panel 1 Follow the procedures in Before You Begin on page 53 2 Grasping the lever on the sliding plate pull the sliding plate to the right until it snaps into the open position NOTE This sliding plate secures and releases the drive panel and helps to secure the drives drive panel sliding plate slid...

Страница 77: ...tion Removing the Drive Panel Insert 1 On the inside of the drive panel gently press the two drive panel insert tab inward 2 Pivot the drive panel insert outward 3 Set the drive panel insert aside in a secure location Replacing the Drive Panel Insert drive panel drive panel insert drive panel tabs drive panel drive panel insert drive panel tabs C7565bk1 book Page 77 Wednesday January 26 2005 1 37 ...

Страница 78: ...at the drive panel insert is correctly seated in the drive panel Replacing the Drive Panel 1 Follow the procedures in Before You Begin on page 53 2 Align the drive panel tabs with the side door hinges 3 Rotate the drive panel toward the computer until it snaps into place on the front panel 4 Grasping the lever pull the sliding plate to the left snapping it into the closed position to secure the dr...

Страница 79: ...ive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting the device attached to the last connector on the interface cable is the master or boot device drive 0 and the device attached to the middle connector on the interface cable is the slave device drive 1 See the drive documentation in your upgrade kit for information on conf...

Страница 80: ...olored stripe along one edge of the IDE cable serial ATA cables do not use a colored stripe goes to the pin 1 end of the connector The pin 1 end of a connector on a board or a card is usually indicated by a silk screened 1 printed directly on the board or card NOTICE When you connect an IDE interface cable do not place the colored stripe away from pin 1 of the connector Reversing the cable prevent...

Страница 81: ...ssing pin on one connector matches a tab or a filled in hole on the other connector Hard Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set ...

Страница 82: ...k up your files before you begin this procedure Check the documentation for the drive to verify that it is configured for your computer Removing a Hard Drive 1 Follow the procedures in Before You Begin on page 53 2 Disconnect the power and hard drive cables from the drive serial ATA data cable power cable C7565bk1 book Page 82 Wednesday January 26 2005 1 37 PM ...

Страница 83: ...that it is configured for your computer NOTE If your replacement hard drive does not have the plastic guide bracket attached remove the bracket from the old drive by unsnapping it from the drive Snap the bracket onto the new drive 3 Gently slide the drive into place until you hear a click or feel the drive securely installed 4 Connect the power and hard drive cables to the drive tabs 2 hard drive ...

Страница 84: ...ou begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover NOTICE To avoid damage to the drive do not set it on a hard surface Instead set the drive on a surface such as a foam pad that will sufficiently cushion it 1 ...

Страница 85: ...ions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover Follow the procedures in Before You Begin on page 53 NOTE If you are adding a floppy drive see Installing a Floppy Drive on page 87 Removing a Floppy Drive 1 Follow the procedures in Before You Begin on page 53 2 Remove the drive p...

Страница 86: ...OTE If you are installing a PCI Express x16 card this card may cover the floppy drive connectors Remove this card before connecting the floppy drive cables 4 Remove the floppy drive by sliding and holding the drive release latch downward Then slide the drive out of the computer power cable data cable C7565bk1 book Page 86 Wednesday January 26 2005 1 37 PM ...

Страница 87: ...py Drive NOTE In the event the replacement or new floppy drive does not have the shoulder screws use the screws located within the drive panel insert floppy drive sliding plate sliding plate lever C7565bk1 book Page 87 Wednesday January 26 2005 1 37 PM ...

Страница 88: ...e rather than replacing a drive remove the drive panel insert where you want the drive to be installed insert the shoulder screws located in the back of the drive panel insert into the drive and then slide the drive back into place 4 Attach the power and data cables to the floppy drive 5 Connect the other end of the data cable to the connector labeled FLOPPY on the system board see page 61 and rou...

Страница 89: ... device and then plug it in to the computer 10 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 11 Enter system setup see page 105 and select the appropriate Diskette Drive option 12 Verify that your computer works correctly by running the Dell Diagn...

Страница 90: ... components You can do so by touching an unpainted metal surface on the computer chassis 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover page 59 4 Remove the drive panel see page 76 5 Disconnect the USB cable on the back of the Media Card Reader to the front pan...

Страница 91: ...e remove the Media Card Reader by sliding and holding the drive latch release downward 7 Replace the drive panel see page 78 8 Replace the computer cover see page 99 Media Card Reader sliding plate sliding plate lever C7565bk1 book Page 91 Wednesday January 26 2005 1 37 PM ...

Страница 92: ... chassis 1 Follow the procedures in Before You Begin on page 53 2 Lay the computer on its side so that the system board is on the bottom of the inside of the computer 3 Remove the computer cover see page 59 4 Remove the drive panel see page 76 5 Remove the Media Card Reader and bracket from its packaging 6 Ensure that the Media Card Reader is installed before the FlexBay USB cable is connected NOT...

Страница 93: ...routing clip 10 Replace the computer cover see page 99 CD DVD Drive CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide CAUTION To guard against electrical shock always unplug your computer from the electrical outlet before removing the cover FlexBay cable Media Card Reader C7565bk1 book Page 93 Wednesday January 26...

Страница 94: ...a CD DVD Drive 1 Follow the procedures in Before You Begin on page 53 2 Remove the computer cover see page 59 3 Remove the drive panel see page 76 4 Disconnect the power and data cables from the back of the drive power cable data cable C7565bk1 book Page 94 Wednesday January 26 2005 1 37 PM ...

Страница 95: ...he drive out of the computer Installing a CD DVD Drive 1 Follow the procedures in Before You Begin on page 53 2 If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts see page 77 CD DVD drive sliding plate sliding plate lever C7565bk1 book Page 95 Wednesday January 26 2005 1 37 PM ...

Страница 96: ...l the drive securely installed NOTE If you are installing a new CD DVD drive rather than replacing a drive remove the drive panel inserts and slide the drive into place Check all cable connections and fold cables out of the way to provide airflow for the fan and cooling vents drive screws 4 C7565bk1 book Page 96 Wednesday January 26 2005 1 37 PM ...

Страница 97: ...g the cable in to the network device and then plug it in to the computer 8 Connect your computer and devices to their electrical outlets and turn them on See the documentation that came with the drive for instructions on installing any software required for drive operation 9 Enter system setup see page 105 and select the appropriate Drive option 10 Verify that your computer works correctly by runn...

Страница 98: ...incorrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions To replace the battery 1 Record all the screens in system setup see page 105 so that you can restore the correct settings in step 8 2 Follow the procedures in Before You Begin on page 53 3 Locate the battery socket see p...

Страница 99: ... Replacing the Computer Cover CAUTION Before you begin any of the procedures in this section follow the safety instructions located in the Product Information Guide 1 Ensure that all cables are connected and fold cables out of the way Gently pull the power cables toward you so that they do not get caught underneath the drives 2 Ensure that no tools or extra parts are left inside the computer 3 Ali...

Страница 100: ... is seated correctly before moving it to the upright position NOTICE To connect a network cable first plug the cable into the network device and then plug it into the computer 7 Connect your computer and devices to electrical outlets and turn them on C7565bk1 book Page 100 Wednesday January 26 2005 1 37 PM ...

Страница 101: ... MHz DDR2 unbuffered SDRAM Memory connectors four Memory capacities 256 MB 512 MB or 1 GB non ECC Minimum memory 256 MB Maximum memory 4 GB NOTE See Addressing Memory With 4 GB Configurations on page 63 to verify the amount of memory available to the operating system BIOS address F0000h Computer Information Chipset Intel 915G Express DMA channels eight Interrupt levels 24 BIOS chip NVRAM 4 Mb NIC ...

Страница 102: ... bidirectional speed 500 MB s x16 slot bidirectional speed 8 GB s PCI connectors two connector size 120 pins connector data width maximum 32 bits PCI Express connector one x1 connector size 36 pins connector data width maximum 1 PCI Express lane PCI Express connector one x16 connector size 164 pins connector data width maximum 16 PCI Express lanes C7565bk1 book Page 102 Wednesday January 26 2005 1...

Страница 103: ...nnector Network adapter RJ45 connector USB two front panel and five back panel USB 2 0 compliant connectors Audio five connectors for line in line out microphone surround and center Low Frequency Effects LFE channel two front panel connectors for headphones microphone System board connectors Primary IDE drive 40 pin connector on PCI local bus Serial ATA two 7 pin connectors FlexBay Drive USB 10 pi...

Страница 104: ...light A good connection exists between a 100 Mbps network and the computer off no light The computer is not detecting a physical connection to the network Activity light on integrated network adapter yellow blinking light Diagnostic lights four lights on the front panel see Diagnostic Lights on page 43 Standby power light AUX_PWR on the system board Power DC power supply Wattage 305 W Heat dissipa...

Страница 105: ...or this program Certain changes can make your computer work incorrectly Environmental Temperature Operating 10 to 35 C 50 to 95 F NOTE At 35 C 95 F the maximum operating altitude is 914 m 3000 ft Storage 40 to 65 C 40 to 149 F Relative humidity 20 to 80 noncondensing Maximum vibration Operating 0 25 G at 3 to 200 Hz at 0 5 octave min Storage 0 5 G at 3 to 200 Hz at 1 octave min Maximum shock Opera...

Страница 106: ... for it to display and then press F2 If you press F2 before you are prompted this keystroke will be lost 4 If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop Then shut down your computer see page 53 and try again System Setup Screens The system setup screen displays current or changeable configuration information for your compute...

Страница 107: ...ion and the option s current and available settings By pressing Enter or the left and right arrow keys you can toggle between a primary topic collapsed and subtopics expanded Option Field This field contains information about each option In this field you can view your current settings and make changes to your settings Use the right and left arrow keys to highlight an option Press Enter to make th...

Страница 108: ...e floppy drive attached to the FLOPPY connector on the system board as Off USB Internal or Read Only Drives 0 through 3 Identifies the drives attached to the SATA connectors on the system board and lists the capacity for hard drives SATA Operation Hard drive controller feature that provides two configuration settings Normal native mode which provides the highest drive performance and optimal flexi...

Страница 109: ...PS 2 Mouse Port optional Enables or disables the onboard PS 2 compatible mouse controller Video Primary Video This setting specifies which video controller is primary when two video controllers are present on the computer Video Memory Size Offering selectable options of 1MB and 8MB this field configures the system memory allocation reserved for the integrated video controller Performance HyperThre...

Страница 110: ...he standard 12 hour format hours minutes Change the startup time by pressing the right or left arrow key to increase or decrease the numbers or type numbers in both the date and time fields This feature does not work if you turn off your computer using a power strip or surge protector Low Power Mode When Low Power Mode is selected remote wakeup events no longer power up from Hibernate or Off Remot...

Страница 111: ... that your device is bootable check the device documentation Changing Boot Sequence for the Current Boot You can use this feature for example to restart your computer to a USB device such as a floppy drive memory key or CD RW drive NOTE If you are booting to a USB floppy drive you must first set the floppy drive to OFF in system setup see page 105 1 If you are booting to a USB device connect the U...

Страница 112: ...evice the device must be bootable To make sure your device is bootable check the device documentation Changing Boot Sequence for Future Boots 1 Enter system setup see page 106 2 Use the arrow keys to highlight the Boot Sequence menu option and press Enter to access the menu NOTE Write down your current boot sequence in case you want to restore it 3 Press the up and down arrow keys to move through ...

Страница 113: ...n off the monitor and disconnect it from the electrical outlet 7 Disconnect the computer power cable from the electrical outlet and press the power button to ground the system board 8 Open the computer cover see page 59 9 Locate the 3 pin password jumper PSWD on the system board see page 61 and attach the jumper to pins 1 and 2 to reenable the password feature 10 Close the computer cover see page ...

Страница 114: ... the safety instructions located in the Product Information Guide Computer Keyboard and Monitor CAUTION Before you clean your computer disconnect the computer from the electrical outlet Clean your computer with a soft cloth dampened with water Do not use liquid or aerosol cleaners which may contain flammable substances Use a vacuum cleaner with a brush attachment to gently remove dust from the slo...

Страница 115: ...ially available cleaning kit These kits contain pretreated floppy disks to remove contaminants that accumulate during normal operation CDs and DVDs NOTICE Always use compressed air to clean the lens in the CD DVD drive and follow the instructions that come with the compressed air Never touch the lens in the drive If you notice problems such as skipping with the playback quality of your CDs or DVDs...

Страница 116: ...ough CFI for the duration of the com puter s service contract Definition of Dell Installed Software and Peripherals Dell installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process Microsoft Office Norton Antivirus and so on Dell installed peripherals include any internal expansion cards or Dell branded modu...

Страница 117: ...a is likely to cause harmful interference in which case you will be required to correct the interference at your own expense Class B This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment g...

Страница 118: ...ing Premier Platinum and Gold customers For specific web addresses for your country find the appropriate country section in the table below NOTE Toll free numbers are for use within the country for which they are listed When you need to contact Dell use the electronic addresses telephone numbers and codes provided in the following table If you need assistance in determining which codes to use cont...

Страница 119: ...39 Technical Support portables and desktops toll free 1 300 655 533 Technical Support servers and workstations toll free 1 800 733 314 Corporate Sales toll free 1 800 808 385 Transaction Sales toll free 1 800 808 312 Fax toll free 1 800 818 341 Austria Vienna International Access Code 900 Country Code 43 City Code 1 Website support euro dell com E mail tech_support_central_europe dell com Home Sma...

Страница 120: ...y Code 673 Customer Technical Support Penang Malaysia 604 633 4966 Customer Service Penang Malaysia 604 633 4949 Transaction Sales Penang Malaysia 604 633 4955 Canada North York Ontario International Access Code 011 Online Order Status www dell ca ostatus AutoTech automated technical support toll free 1 800 247 9362 Customer Care Home Sales Small Business toll free 1 800 847 4096 Customer Care med...

Страница 121: ...ed Accounts Division toll free 800 858 2557 Large Corporate Accounts GCP toll free 800 858 2055 Large Corporate Accounts Key Accounts toll free 800 858 2628 Large Corporate Accounts North toll free 800 858 2999 Large Corporate Accounts North Government and Education toll free 800 858 2955 Large Corporate Accounts East toll free 800 858 2020 Large Corporate Accounts East Government and Education to...

Страница 122: ...board Fax Relational 3287 1201 Switchboard Home Small Business 3287 5000 Switchboard Fax Home Small Business 3287 5001 Dominica General Support toll free 1 866 278 6821 Dominican Republic General Support 1 800 148 0530 Ecuador General Support toll free 999 119 El Salvador General Support 01 899 753 0777 Finland Helsinki International Access Code 990 Country Code 358 City Code 9 Website support eur...

Страница 123: ... 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Germany Langen International Access Code 00 Country Code 49 City Code 6103 Website support euro dell com E mail tech_support_central_europe dell com Technical Support 06103 766 7200 Home Small Business Customer Care 0180 5 224400 Global Segment Customer Care 06103 766 9570 Preferred Accounts Customer Care 06103 766 9420 Large Accounts Customer Care 06...

Страница 124: ...port ap dell com Technical Support E mail apsupport dell com Technical Support Dimension and Inspiron 2969 3188 Technical Support OptiPlex Latitude and Dell Precision 2969 3191 Technical Support PowerApp PowerEdge PowerConnect and PowerVault 2969 3196 Customer Care 3416 0910 Large Corporate Accounts 3416 0907 Global Customer Programs 3416 0908 Medium Business Division 3416 0912 Home and Small Busi...

Страница 125: ...07 4000 Fax Sales Fax 01 204 0103 Switchboard 01 204 4444 Italy Milan International Access Code 00 Country Code 39 City Code 02 Website support euro dell com E mail support euro dell com it it emaildell Home and Small Business Technical Support 02 577 826 90 Customer Care 02 696 821 14 Fax 02 696 821 13 Switchboard 02 696 821 12 Corporate Technical Support 02 577 826 90 Customer Care 02 577 825 55...

Страница 126: ...24 Hour Automated Order Service 044 556 3801 Customer Care 044 556 4240 Business Sales Division up to 400 employees 044 556 1465 Preferred Accounts Division Sales over 400 employees 044 556 3433 Large Corporate Accounts Sales over 3500 employees 044 556 3430 Public Sales government agencies educational institutions and medical institutions 044 556 1469 Global Segment Japan 044 556 3469 Individual ...

Страница 127: ...lgium 02 481 91 00 Macao Country Code 853 Technical Support toll free 0800 105 Customer Service Xiamen China 34 160 910 Transaction Sales Xiamen China 29 693 115 Malaysia Penang International Access Code 00 Country Code 60 City Code 4 Website support ap dell com toll free 1 800 88 0193 Technical Support Dell Precision OptiPlex and Latitude toll free 1 800 88 1306 Technical Support Dimension Inspir...

Страница 128: ... Home Small Business Sales 020 674 55 00 Relational Sales 020 674 50 00 Home Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand International Access Code 00 Country Code 64 E mail New Zealand nz_tech_support dell com E mail Australia au_tech_support dell com Technical Support for desktop and portable compute...

Страница 129: ...9 Customer Service Fax 57 95 806 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Portugal International Access Code 00 Country Code 351 Website support euro dell com E mail support euro dell com pt en emaildell Technical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 Fax 21 424 01 12 Puerto Rico General Support 1 800 805 7545 St Kitts...

Страница 130: ...support euro dell com E mail czech_dell dell com Technical Support 02 5441 5727 Customer Care 420 22537 2707 Fax 02 5441 8328 Tech Fax 02 5441 8328 Switchboard Sales 02 5441 7585 South Africa Johannesburg International Access Code 09 091 Country Code 27 City Code 11 Website support euro dell com E mail dell_za_support dell com Gold Queue 011 709 7713 Technical Support 011 709 7710 Customer Care 01...

Страница 131: ...all Business Customer Care 08 587 70 527 Employee Purchase Program EPP Support 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Switzerland Geneva International Access Code 00 Country Code 41 City Code 22 Website support euro dell com E mail Tech_support_central_Europe dell com E mail for French speaking HSB and Corporate Customers support euro dell com ch fr emaildell Technica...

Страница 132: ... Code 001 Country Code 66 Website support ap dell com Technical Support OptiPlex Latitude and Dell Precision toll free 1800 0060 07 Technical Support PowerApp PowerEdge PowerConnect and PowerVault toll free 1800 0600 09 Customer Service Penang Malaysia 604 633 4949 Corporate Sales toll free 1800 006 009 Transaction Sales toll free 1800 006 006 Trinidad Tobago General Support 1 800 805 8035 Turks a...

Страница 133: ...10 Corporate Customer Care 01344 373 185 Preferred Accounts 500 5000 employees Customer Care 0870 906 0010 Central Government Customer Care 01344 373 193 Local Government Education Customer Care 01344 373 199 Health Customer Care 01344 373 194 Home and Small Business Sales 0870 907 4000 Corporate Public Sector Sales 01344 860 456 Home and Small Business Fax 0870 907 4006 Uruguay General Support to...

Страница 134: ...l free 1 800 695 8133 Printers and Projectors Technical Support toll free 1 877 459 7298 Public government education and healthcare Customer Service and Technical Support toll free 1 800 456 3355 Employee Purchase Program EPP Customers toll free 1 800 234 1490 Dell Sales toll free 1 800 289 3355 or toll free 1 800 879 3355 Dell Outlet Store Dell refurbished computers toll free 1 888 798 7561 Softw...

Страница 135: ... components inside 60 crashes 32 33 inside view 60 restore to previous state 50 stops responding 32 connectors center LFE 58 headphone 56 line in 58 line out 58 microphone 56 58 network adapter 58 parallel 58 power 58 serial 58 sound 58 surround 58 USB 56 58 VGA 58 video 58 copying CDs and DVDs 17 cover removing 59 replacing 99 D Dell Dell Diagnostics 46 support policy 116 support site 10 diagnost...

Страница 136: ...oving 85 H hard drive activity light 56 installing 83 installing second 84 problems 29 removing 82 hardware Dell Diagnostics 46 Hardware Troubleshooter 49 headphone connector 56 hibernate mode 24 25 Hyper Threading 26 I installing parts before you begin 53 recommended tools 53 turning off your computer 53 Internet connection about 13 connection options 13 connection setting up 14 problems 29 K key...

Страница 137: ...serving 23 hibernate mode 24 25 managing 23 options 24 options advanced 25 options hibernate 25 options schemes 24 problems 36 standby mode 23 power light conditions 36 Power Options Properties 24 printer cable 11 connecting 11 parallel 12 printer continued problems 37 setting up 11 USB 11 problems battery 27 blue screen 33 CD drive 28 CD RW drive 28 computer crashes 32 33 computer stops respondin...

Страница 138: ...ions audio 102 computer information 101 connectors 103 controls and lights 104 drives 103 environmental 105 expansion bus 102 memory 101 physical 104 power 104 processor 101 technical 101 video 102 standby mode 23 support policy 116 support dell com 10 system board 61 System Restore 50 system setup about 105 entering 106 options 108 screens 106 T technical support policy 116 transferring informati...

Страница 139: ...26 Hardware Troubleshooter 49 Hyper Threading 26 Network Setup Wizard 23 Program Compatibility Wizard 33 reinstalling 50 scanner 39 System Restore 50 wizards Files and Settings Transfer Wizard 26 Network Setup Wizard 23 Program Compatibility Wizard 33 C7565bk1 book Page 139 Wednesday January 26 2005 1 37 PM ...

Страница 140: ...40 Index 140 Index C7565bk1 book Page 140 Wednesday January 26 2005 1 37 PM ...

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